Hi ultraVee, I did check your account & found that you have purchased the Individual Creative Cloud on October 20th 2013, please log in to www.creative.adobe.com, then proceed to download centre, first of all, please download the CC App, once it is installed, you can install all the app you want from there. Incase you have the trial already instaled, please go through this link to license it. http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html Hope it helps. Regards, Rajshree ... View more

Hi blobfan1, I have send you an email at your email provided by you, please check it & confirm Regards, Rajshree ... View more

Hi blobfan1, You can use this workaround:- 1. open this link : http://www.adobe.com/downloads.edu.html?promoid=JZEFS 2. in the next tab, please open this link:- http://prodesigntools.com/all-adobe-cs5-direct-download-links.html 3.Download both the files & save it to desktop, 4.Now you can install. Hope this works, incase it does not, please let us know. Regards, Rajshree ... View more

Hi Blobfan, I have checked & confirmed about your order, this trial version when downloaded will give an option of installing the purchased version. when extracted after download, it will show option to run trial or use the serial number. please enter the serial number & it will ask you to sign in, thus it will be reinstalled. Please decativate it from the previous machine befre uninstalling it from there. Regards, Rajshree ... View more

Hi Mark, As per Adobe F.A.Q, I would like to state that :http://www.adobe.com/products/creativecloud/faq.html "Your files remain on your local hard drive. You can also choose to take advantage of the ability to synchronize your local files with your Creative Cloud storage. Even if you choose to sync your files to Creative Cloud, you will always have a local copy of your files." There are some workarounds, it might work out, you can try it : It is for windows First, stop the sync and exit the app ( right-click on the Connection icon and click Turn Sync Off, right-click again and choose Exit ) Go to “C:\Users\your user name” folder and locate Creative Cloud Files folder Move the folder to a different location ( e.g. “D:\Data\Creative Files” ) and make sure that you move complete Creative Cloud Files folder Run cmd.exe in admin privileges ( type cmd in Start menu, right click on cmd and select Run as administrator ) Type following: mklink /J “C:\Users\your_user_name\Creative Cloud Folder” “D:\Data\Creative Files” You should receive message that the junction is created ( refer to this guide if you need more help:Complete Guide to Symbolic Links (symlinks) on Windows or Linux ) Now to test it BEFORE you turn on the Connection app simply copy something to “D:\Data\Creative Files” folder, than go to Creative Cloud Files folder in your users folder and you should see the file you copied If you are able to see the file, all you have to do is to start the Connection app! Hooray! This guide should work for Windows 7 and Windows 8. Refered Links:http://notes.darrenseamark.com/post/42451349686/how-to-move-the-default-adobe-creative-cloud-connection http://tomaxxi.com/2012/11/move-your-creative-cloud-files-folder/ Please read the disclaimer in detail. Regards, Rajshree ... View more

Hi Dusty1, I have mailed you, please check & confirm. Regards, Rajshree ... View more

Hi glaustin, The U43M1D207 error indicates that there was a download failure.  In specific the U43 portion means Download Update Error.  The M1D207 error indicates the download signature of the update was invalid. The error code U43M1D207 indicates the signature of the downloaded file is invalid.  Please try an alternate Internet connection to see if you still face the same difficulties.  If you are connecting via wifi please try a wired connection.  If you are on a wired connection already then please try an alternate source for your Internet connection. This error  might occur when we try to update in proxy environment. Additionally, turn off your computer's firewall or antivirus while updating. Please logged in as the Administartor with complete permission If your are in a restricted network, I would suggest to whitelist below Adobe's links and ports on your network firewall. ccmdls.adobe.com:443 ims-na1.adobelogin.com:443 na1r.services.adobe.com:443 prod-rel-ffc-ccm.oobesaas.adobe.com:443 lm.licenses.adobe.com:443 ccmdl.adobe.com:80 swupmf.adobe.com:80 swupdl.adobe.com:80 There are additional instructions available which should be provided to the I.T. department.  You can reference them under the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html. Let us know if it helps. Regards, Rajshree ... View more

Hi Crude, Please Refer the kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml if CC desktop showing upto date even apps not installed. Please let us know if it worked for you. Regards, Rajshree ... View more

Hi Jaysonhpovlan, you can contact us at http://adobe.ly/yxj0t6 with the case number & update the information, or you can log in to www.adobe.com with your Id & update the case. Regards, Rajshree ... View more

Hi jaysonhpolvan, Please go through the policy guidelines for platform swap at http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.html#main_Request_a_platform_or_language_swap if you own a retail product. Incase you have volume licensing product, then you are provided with Mac serial number (if applicable) in the licensing website. I did check your Email Id, I was unable to find any product registered to this ID. Regards, Rajshree ... View more

Hi David Healy, if a customer has a valid subscription, and still gets this error, the issue gets resolved by three simple steps: 1. Close Muse application. 2. Delete the OOBE folder as explained in the step 1 of this article: http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html 3. Restart Muse and select the "Sign in to Existing Subscription" option and login with your Adobe ID (that was used to subscribe to Muse). This would fix the issue. Also, to avoid wait times and transfers, I'd advise you come to the Muse chat queue directly by going to this page and selecting "Adobe Muse" from the dropdown (If you select any other product other than Muse, you'll land up in another chat queue and will have to be transferred to the Muse queue - so it's advisable you select the product that you wish to chat about from the dropdown): http://helpx.adobe.com/contact.html Hope this helps. Regards, Rajshree ... View more

Hi Ksumarine, The following might explain and help solve the problem... U44M1P7 - Updates : http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS : http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manage r-update.html You can also try renaming the AAMUpdater to AAMUpdater.old in both location of hard drive & user under :- /Library/Application Support/Adobe/ and ~/Library/Application Support/Adobe after enabling the root account (http://support.apple.com/kb/ht1528). Rename it is in root account& your own account too. Incase it does not work, please contact us at http://adobe.ly/yxj0t6 Regards, Rajshree ... View more