Security and OS related changes.     I can understand your concerns - but I'm confident they'll be resolved in the near future.  Wes ... View more

Short term workaround is to remove Logitech webcams (biggest issue) and other 3rd party software with .dlls that cause this error. That said, as I understand it, this issue is not causing a crash for the majority of users. We are expediting this issue at Adobe and hope to have a solution available soon. Wes ... View more

Looks like Apowersoft has options to convert to popular formats with their built in converter. I would recommend using this option to export more of a standardized format.You could also try something like Handbrake which is a popular 3rd party tool for converting various QT codecs. Wes Howell Premiere Pro Quality Engineering ... View more

Which drivers are you using?   Please check out this link for info on the CUDA 9.2 drivers and recommended version. Wes Howell Premiere Pro Quality Engineer ... View more

Yes, the webcam would be disabled. This is a temporary workaround.  We are investigating and addressing the issue and hope to provide a fix for this issue soon. Wes ... View more

Hi Bill, Most that have had this issue have removed their Logitech webcams and associated .dll files.  Are you also using a Logitech webcam?   Finding the problematic .dll and removing it is the best short term fix. We are actively investigating this issue within Adobe. Wes Howell Premiere Pro Quality Engineer ... View more

Which Logitech Webcams are all of you using?   I'll investigate this on the Adobe side but would love to get as much info as possible on the devices used or even better the driver version.  (Feel free to post here or send me a PM) Wes Howell Premiere Pro Quality Engineer ... View more

Hi, I am also seeing this same behavior.  I do not see a way to work around this issue. I will log this issue internally today. Thanks for the feedback. Wes Howell Premiere Pro QE ... View more

This sounds different than the other issue mentioned where there is a crash on simply opening the file import. That issue appears to be Windows specific and we are actively working with Microsoft on that. On the 4k .mp4 issue, that could be a format specific issue.   Format and codec support can vary by application. Can you share a small sample file with me?   That would definitely help us work towards figuring out the problem. Feel free to PM me if you would like. Wes ... View more

We are listening and we are available to help. Sometimes these threads can become conflated and multiple issues are reported. It is not clear to me that every person on this thread is seeing the exact issues you describe. Regardless, we definitely want to help and we are actively investigating. GGreathouseKV,  I believe you stated that a reinstall resolved your issues?   Windows, correct? Continued detailed reports will help us narrow things down and assist. As the majority of users do not run into this issue, we need to determine what variables are in play here. For those experiencing issues related to crashing before selecting a file when using File>Import: Windows or Mac?  Please list exact OS / update version. Does the behavior different depending on which hard drive you navigate to? Would a reinstall potentially change the default directory that File Import is opening to? Are there many drives on your system?  Network, Memory cards, multiple local spinning drives, etc?  Wes Howell ... View more

Hi Sean, Maybe hold off on the re-install for a bit.   Sounds like this could be an issue specific to format.  Can you send me a couple sample files?  Dropbox link or something?  I'll send you a PM. Wes ... View more

Hi Sean, To confirm, your initial problems started with a Windows update? What version of Windows are you running now?   Reinstalling Pr has helped some, did you try that? This is not something that affects most Windows users.  It would be interesting to discover the particular reason why it affects some. Do you get crash warnings / logs?   Those would be very helpful.  Are you accessing files over a network? Do you have the ability to reproduce it consistently? Wes ... View more

Thanks for all of your help with this one.  I have reproduced this issue in house and will be working to expedite a bug fix for Premiere. Wes ... View more

Thank you - will do ... View more

Anyone willing to provide more details and work together to troubleshoot, feel free to send me a PM. I will update this thread as more info becomes available. ... View more

If anyone can share a small project that reproduces this issue, please send me a PM.  I'd love to reproduce it over here at Adobe. If you can create a small test project with a piece of media that would be perfect - otherwise I can try on my side with just a project file.   I'm sure there are some useful clues even with an offline project.    Also, please lmk what GPU's are being used when this occurs.    Thanks! Wes ... View more

Thanks for the info. To confirm, this problem went away when you re-installed Premiere? Wondering if this could be specific to a version of Windows or possibly fixed with an update. At least useful info if people are still experiencing the issue. The issue above sounded more like a file specific issue to me. Wes ... View more

This sounds like it could be a format or file specific issue.  What kind of file is it?  Can you import it into a simple new test project? ... View more

I don't have the RocketStock mogrts but I'm wondering if they may have been created in a newer version?   Is it a good time to update Premiere Pro or do you have access to a computer with the latest version of Premiere Pro? Feel free to send me a PM if you need more help. Wes ... View more

Hi Mtd, After doing some more digging, I believe the core issue here may have arisen from having both local and cloud workspace settings.   It's an unwieldy bug but I have something simple and easy for you to try. Can you add your workspaces, edit the workspace bar, then upload your profile to the Cloud? Let's see if that resets things and gets you back up and running. Wes ... View more

I understand... the pebble is annoying me as well.   I will do a little digging and see if I can find someone with more workspaces expertise. Will be in touch, Wes ... View more

Can you try a reinstall of 12? Are you a small shop/single user or an enterprise account?  (Prefs can vary for some enterprise accounts) Wes ... View more

Hi Meg, Is there still a folder for your previous version of Pr in your documents folder or was it removed during uninstall?  Worth checking just to be thorough. Re: the workspace bar config and workspace order - I believe that setting should be saved as part of your prefs file (in your profile folder). I just edited the configuration of my workspace bar and it modified my Adobe Premiere Pro Prefs file.   This is something worth checking / verifying.   When you create new workspaces, do they show up on the far right of the workspaces bar?   With your most recent investigation Is it just not saving them after you change their order? Could you try editing the order of the workspaces bar and see if that is causing a change to the timestamp of the Adobe Premiere Pro prefs file?   Deleting or resetting the prefs file right before testing this might be a good idea as well.  Thanks for your patience and assistance.    Something strange is going on here but all this info is helpful. Thanks, Wes ... View more

Hi Meg, Thanks for investigating. It seems what may have helped others with this problem was deleting or renaming the (non creative cloud) Profile folder as Premiere will automatically build a new one.   I'm wondering if a conflict has been introduced from syncing your settings from the cloud.   Also wondering if you might have an older version of Premiere installed as well?  For Premiere 12,  I'm guessing you may have 2 different profile folders in your documents folder.   While this is as designed and normal, it may be an important thing to investigate a bit more (or rebuild both) in order to figure out the bug occurring here.  Can you (backup as needed) then rename both of your old profile folders and check the regular behavior before syncing from the cloud?    Also remember that Pr can scan previous versions for workspaces to make them available in newer releases as well.  Please lmk if this helps!    ... View more

Hi Impalaboy, Are you on Mac or Windows?   Is this occurring on only one machine?  Happy to work with you on this to track the issue down. Wes ... View more