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Rohit Guglani

Adobe Employee

Adobe Employee

Activity

Re: I Can't operate Fresco on my surface pro 6

by Adobe Employee in Fresco Discussions
‎Jan 19, 2020 09:45 PM
‎Jan 19, 2020 09:45 PM
Hello zxc18092,   Kindly share the logs from your system to help us look into the issue. You can collect logs by following these steps:   https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.   Regards, Rohit ... View more

Re: Reboot didn't solve the problem I use logcolle...

by Adobe Employee in Fresco Discussions
‎Jan 07, 2020 07:56 AM
‎Jan 07, 2020 07:56 AM
Hello Zxilly,   Thanks for providing the logs. The logs didn't show that Fresco installation was triggered from CCD. The logs had data from 3rd January only. Kindly try Fresco installation and then collect logs and provde the file details for us to debug.    Thanks a lot, Rohit ... View more

Re: Can not install Fresco Error C302

by Adobe Employee in Fresco Discussions
‎Jan 03, 2020 02:43 AM
‎Jan 03, 2020 02:43 AM
Hello Zxilly,   Kindly try the installation after restarting your system once. In case you still encounter the issue request you to share the logs from your system by following these steps: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html   Thanks a lot, Rohit ... View more

Re: Fresco not working on Windows 10 Surface book ...

by Adobe Employee in Fresco Discussions
‎Jan 03, 2020 02:41 AM
‎Jan 03, 2020 02:41 AM
Hello milli.a,    We would need logs from your system to help you with the issue. Can you please share the logs by following these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html   Thanks a lot, Rohit ... View more

Re: Fresco with Surface Dial

by Adobe Employee in Fresco Discussions
‎Dec 18, 2019 09:49 PM
2 Upvotes
‎Dec 18, 2019 09:49 PM
2 Upvotes
Hello Careroms,   Thanks for feedback and suggestions. Kindly vote for your feature ideas here:https://adobefresco.uservoice.com/ Surface dial feature request: https://adobefresco.uservoice.com/forums/919786-adobe-fresco/suggestions/39178987-i-like-to-see-adobe-fresco-use-surface-dial   Regards, Rohit ... View more

Re: I Can't operate Fresco on my surface pro 6

by Adobe Employee in Fresco Discussions
‎Dec 15, 2019 08:33 PM
‎Dec 15, 2019 08:33 PM
Hello mons0307,   Kindly share the logs from your system with us at: frescohelp (at) adobe.com.   You can follow these steps to collect logs from your system: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.   Thanks, Rohit ... View more

Re: Fresco for Microsoft Surface Go not working fo...

by Adobe Employee in Fresco Discussions
‎Dec 10, 2019 07:53 AM
1 Upvote
‎Dec 10, 2019 07:53 AM
1 Upvote
Hello,   Kindly check your Windows version by following these instructions: https://support.microsoft.com/en-in/help/13443/windows-which-version-am-i-running.    You can check for Windows Update using following instructions to update the Windows https://support.microsoft.com/en-us/help/4027667/windows-10-update   Thanks, Rohit ... View more

Re: Favorite Brushes Not Saved

by Adobe Employee in Fresco Discussions
‎Dec 09, 2019 06:11 PM
‎Dec 09, 2019 06:11 PM
Hello JerlMay,   Can you share the Fresco version on your system? Kindly see if you have updated version installed, you can do so from Creative Cloud Desktop application.    Thanks, Rohit ... View more

Re: Surface Pen Inaccuracy

by Adobe Employee in Fresco Discussions
‎Nov 27, 2019 08:20 PM
‎Nov 27, 2019 08:20 PM
Hello chinsr60126980,   Thanks for reach out to us and sharing your feedback. Kindly share your Brush settings you are using while drawing?  Are you experiencing similar lags if you are drawing using your finger? We haven't seen such a lag with Surface Book 2 and would like to understand in detail what's happening in your system.    Kindly mail us dxdiag of your system at frescohelp(at)adobe.com.   Thanks, Rohit     ... View more

Re: Brushes don't work.

by Adobe Employee in Fresco Discussions
‎Nov 20, 2019 11:48 PM
‎Nov 20, 2019 11:48 PM
Hello MikeDevonS,   Can you share the device details on which you are working? Also, when you say nothing happens you mean you are not able to draw with those. If you could provide a brush name which is not working for you then it would help us isolating what's the issue.    Thanks, Rohit ... View more

Re: That solves issue about loading Adobe Fresco, ...

by Adobe Employee in Fresco Discussions
‎Nov 20, 2019 06:40 PM
‎Nov 20, 2019 06:40 PM
Hello jeremya15680994,   Kindly follow the instructions here: https://helpx.adobe.com/fresco/system-requirements.html#graphics-driver for updating the driver.    Thanks, Rohit ... View more

Re: Fresco not opening any document with my Surfac...

by Adobe Employee in Fresco Discussions
‎Nov 19, 2019 06:04 PM
‎Nov 19, 2019 06:04 PM
Glad it is fixed for you Drew. Thanks for your patience.    Keep sharing your feedback here and vote for your feature ideas at: http://adobefresco.uservoice.com.   Regards, Rohit ... View more

Re: Fresco not opening any document with my Surfac...

by Adobe Employee in Fresco Discussions
‎Nov 19, 2019 10:25 AM
‎Nov 19, 2019 10:25 AM
Hello Drew,   Thanks for sharing the log files. I have sent you a direct message with some steps to be performed. Request you to try that and see if things improve for you.   Thanks, Rohit ... View more

Re: Adobe Fresco crashing while clicking on the br...

by Adobe Employee in Fresco Discussions
‎Nov 19, 2019 07:48 AM
‎Nov 19, 2019 07:48 AM
Thanks a lot for quick confirmation. This is helpful. We are looking into the root cause of this problem.    Regards, Rohit ... View more

Re: Adobe Fresco crashing while clicking on the br...

by Adobe Employee in Fresco Discussions
‎Nov 19, 2019 06:58 AM
3 Upvotes
‎Nov 19, 2019 06:58 AM
3 Upvotes
Hello HannoStevens & Monstro,   We need your help in validating the workaround for this issue. Kindly check this and share if this fixes the issue for you. Here are the steps:   1. Open GeForce Experience 2. Go to Settings -> General 3. Toggle the setting In-Game Overlay to Disable     Let us know if this fixes the issue for you.    Thanks, Rohit   ... View more

Re: Fresco not opening any document with my Surfac...

by Adobe Employee in Fresco Discussions
‎Nov 18, 2019 09:41 AM
1 Upvote
‎Nov 18, 2019 09:41 AM
1 Upvote
Hello Drew,   Thanks for reaching out to us. We would need some logs from your system for looking into this issue further, request you to follow the steps here: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and share the log files.    Also, can you check if restarting the system and launch Fresco. Is the issue reproducible after that as well.    Thanks, Rohit ... View more

Re: Cant finish install Fresco via Cloud desktop

by Adobe Employee in Fresco Discussions
‎Nov 14, 2019 07:04 AM
‎Nov 14, 2019 07:04 AM
Awesome, glad this worked for you. Enjoy using Fresco.    Thanks, Rohit ... View more

Re: Favorite Brushes Not Saved

by Adobe Employee in Fresco Discussions
‎Nov 14, 2019 03:13 AM
‎Nov 14, 2019 03:13 AM
Hello kallan_clash,   Thanks for reporting this issue. We are looking into this and will get back to you.    Regards, Rohit ... View more

Re: Install location

by Adobe Employee in Fresco Discussions
‎Nov 14, 2019 03:11 AM
1 Upvote
‎Nov 14, 2019 03:11 AM
1 Upvote
Hello David,   Fresco is a Windows UWP app, so it's different from traditional Windows apps. It's install location is no accessible directly. Can you share the details of workflow you are trying to acheive?    Thanks, Rohit ... View more

Re: is this worth having on desktop?

by Adobe Employee in Fresco Discussions
‎Nov 13, 2019 08:14 AM
‎Nov 13, 2019 08:14 AM
Hello SugarfiendGFX,   We would love to have your inputs on the feature requests for Fresco. Kindly add/vote for the features here: http://adobefresco.uservoice.com.    Thanks, Rohit   ... View more

Re: Cant finish install Fresco via Cloud desktop

by Adobe Employee in Fresco Discussions
‎Nov 13, 2019 07:58 AM
‎Nov 13, 2019 07:58 AM
Hello Andrea, We review the log file and it seems the installer got hung and never was able to complete. Have you tried machine restart and checked if Fresco shows an option for installation in Creative Cloud Application.  Let us know if it fixes the issue.    Thanks, Rohit ... View more

Re: Hi Ashutosh, I own top Wacom MSP 16 and it doe...

by Adobe Employee in Fresco Discussions
‎Nov 13, 2019 03:19 AM
‎Nov 13, 2019 03:19 AM
Hello Daniela,   We are able to reproduce the problem and are fixing the same for next release. Till that time can you check if this workaround fixes the issue you are facing: 1. Open the Nvidia Control Panel Application (Right click on Desktop and it would be in the menu) 2. Select Manage 3D settings 3. Under the Global Settings>Preferred graphics processor, choose the option "Auto Select" 4. Click Apply 5. Now launch Fresco   Let us know if this fixes the issue.    Thanks, Rohit ... View more

Re: Fresco will not open on Mobile Studio Pro 16

by Adobe Employee in Fresco Discussions
‎Nov 13, 2019 01:42 AM
‎Nov 13, 2019 01:42 AM
Awesome, thanks for confirmation David.    Regards, Rohit ... View more

Re: Fresco on Mobile Studio Pro

by Adobe Employee in Fresco Discussions
‎Nov 13, 2019 01:38 AM
‎Nov 13, 2019 01:38 AM
Hello Daniela,   We are able to reproduce the problem and are fixing the same for next release. Till that time can you check if this workaround fixes the issue you are facing: 1. Open the Nvidia Control Panel Application (Right click on Desktop and it would be in the menu) 2. Select Manage 3D settings 3. Under the Global Settings>Preferred graphics processor, choose the option "Auto Select" 4. Click Apply 5. Now launch Fresco   Let us know if this fixes the issue.    Thanks, Rohit ... View more

Re: Fresco will not open on Mobile Studio Pro 16

by Adobe Employee in Fresco Discussions
‎Nov 13, 2019 12:20 AM
2 Upvotes
‎Nov 13, 2019 12:20 AM
2 Upvotes
Hello David,   We are able to reproduce the problem and are fixing the same for next release. Till that time can you check if this workaround fixes the issue you are facing: 1. Open the Nvidia Control Panel Application (Right click on Desktop and it would be in the menu) 2. Select Manage 3D settings 3. Under the Global Settings>Preferred graphics processor, choose the option "Auto Select" 4. Click Apply 5. Now launch Fresco   Let us know if this fixes the issue for you.    Thanks, Rohit ... View more

Re: live brushes not supported

by Adobe Employee in Fresco Discussions
‎Nov 11, 2019 10:53 PM
2 Upvotes
‎Nov 11, 2019 10:53 PM
2 Upvotes
Hello tasickm67879346,   We are working on adding the support for Live brushes to all devices. Stay tuned.    Thanks, Rohit ... View more

Re: Adobe Fresco crashing while clicking on the br...

by Adobe Employee in Fresco Discussions
‎Nov 11, 2019 08:43 AM
‎Nov 11, 2019 08:43 AM
Hello HannoStevens,   Thanks for reporting the problem you are encountering. We need few details from you for reproducing this issue at our end: 1. Is this happening for some specific brush or for all the brushes? 2. Can you share the language is it English or some other locale? 3. Kindly submit the Crash report which will help us in analyzing the problem better. 4. If you can share the snapshot of Fresco before you encounter this issue it would be helpful.    Thanks, Rohit ... View more

Re: Fresco will not open on Mobile Studio Pro 16

by Adobe Employee in Fresco Discussions
‎Nov 11, 2019 08:40 AM
1 Upvote
‎Nov 11, 2019 08:40 AM
1 Upvote
Hello David,   Thanks a lot for reporting this issue and sharing the dxdiag of your system. This is helpful. We are looking into this issue and will get back to you on this.    Thanks, Rohit ... View more

Re: Can't find the straight line tool in the Windo...

by Adobe Employee in Fresco Discussions
‎Nov 10, 2019 06:46 PM
1 Upvote
‎Nov 10, 2019 06:46 PM
1 Upvote
Hello asthap_2017,   Don't have a timeline to share but I can share we are actively working on the same. Please continue adding/voting for your feature requests on uservoice: http://adobefresco.uservoice.com.    Thanks, Rohit ... View more

Re: iOS app crashes when going to background if a ...

by Adobe Employee in Air Discussions
‎Feb 13, 2019 08:21 AM
2 Upvotes
‎Feb 13, 2019 08:21 AM
2 Upvotes
Hello , We have done a AIR beta today, you can download it from Adobe AIR 32 Beta | application development - Adobe Labswhich contains the fix for this issue. Regards, Rohit ... View more
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