Hi @Declan35964016658c, Thanks for reaching out.  Please visit this page: https://adobe.ly/4o3Dmpd and let us know if that is helpful Best regards, Tariq | Adobe Community Team ... View more

Hi @Karen_Collins2848   Thanks for reaching out.  Let us try a couple of things: 1. Please ensure your copy of Adobe Acrobat is updated. To check for any pending updates, launch Acrobat > Help > Check For Updates. 2. Create a PDF using Acrobat using a Picture, save it, and then try printing. Check if it prints the Grey scale.  3. Open the same PDF in Google Chrome or another browser, and print, check how it prints 4. If printing from Acrobat and the browser prints in grayscale, check with your IT; they may have set printing to grayscale.  5. If it is a personal machine that prints only the grey scale in Acrobat, let us know.    Also, check the logs: Diagnostic logs:  Acrobat diagnostic logs (via Help > Collect Logs). If you can't see the option, launch Acrobat > Help > Preferences  Mac > Acrobat Preference. General > Enable Troubleshooting, Click Ok.  Try again. Launch Acrobat, reproduce the issue with your file. Once done, click Stop Monitoring. Copy the Log ID and share it with us. Also, let us know the version of Acrobat you are using: https://adobe.ly/4qpqUBQ   Name of the OS and version.  Best regards, Tariq | Adobe Community Team ... View more

Hi @Brave_force3830     Thanks for reaching out and explaining the issue so clearly. It sounds like your document is well-tagged, but the screen reader isn’t picking up the alternate text from the figures. Let’s go through a few checks and fixes that often resolve this:     Let us try the following: 1. Verify Tag Type and Structure Open the Tags panel (View > Show/Hide > Navigation Panes > Tags). Make sure each image is tagged as a <Figure> and not as <P> or marked as an Artifact. Right-click the figure tag → Properties → ensure the Alternate Text field is filled correctly. Avoid extra spaces or special characters at the end.   2. Confirm Reading Order Tool Is Not Overriding Tags In the Reading Order tool, ensure the image regions are set as “Figure” and not “Background” or “Text”. Acrobat’s Read Out Loud feature doesn’t always follow the accessibility tag order; if you’re testing with it, try a full screen reader like NVDA or JAWS for accurate results.   3. Run an Accessibility Check Go to Tools > Accessibility > Full Check → expand “Alternate Text” and ensure no errors appear for figures. If issues are found, right-click and select Fix (where available), then retest with your screen reader.   4. Rebuild or Refresh the Tag Tree (if issue persists) Sometimes tags get corrupted during export or manual editing. You can remove and re-create figure tags: right-click the image in the Content panel → Create Tag from Selection → choose Figure, then reapply alternate text.       If the Issue Continues Please share these details to help us reproduce and verify: Acrobat version (e.g., Acrobat Pro 2025.001.20756) The screen reader and version (NVDA, JAWS, VoiceOver, etc.) Whether it’s specific to this file or all tagged PDFs A sample copy of the affected file (if possible)     This will help confirm whether it’s file-specific or a potential reading-order interpretation issue with your screen reader.   Thanks again for ensuring your document is accessible — once we know your setup, we’ll help you get this resolved. Best regards, Tariq | Adobe Community Team ... View more

Hi @Adam25592570eqh5,    Thank you for reaching out, and sorry for the troubled experience.  I have a couple of observations. I see the document in the screenshot is already signed, so you can't sign it further.    About the blank All Tools, could you help me with the following information:   Please help us collect logs and a few other details:     To collect the logs: Diagnostic logs:  Acrobat diagnostic logs (via Help > Collect Logs). If you can't see the option, launch Acrobat > Help > Preferences  Mac > Acrobat Preference. General > Enable Troubleshooting, Click Ok.  Try again. Launch Acrobat, reproduce the issue with your file. Once done, click Stop Monitoring. Copy the Log ID and share it with us. A short video of the issue: Please upload the video to any cloud drive and attach the link here.   Additional details required:  1. Also, let us know the version of Acrobat you are using: https://adobe.ly/4qpqUBQ 2. Name of the OS and version.  3. Screenshot of the Activity monitor while Acrobat is running, especially when you see AcroCEF processes, expand if you see multiple instances in the Task Manager       Best regards, Tariq | Adobe Community Team ... View more

Hi @jose_guillermo_6972,     Thanks for the details and the screenshot. The message “No tienes suficientes permisos para realizar esta tarea” (You don’t have sufficient permissions to perform this task) usually appears when one or more PDFs in the folder are secured or have restricted permissions set by their creator. Even if you can open the file, Acrobat may be blocked from modifying or re-saving it under a different compatibility version (such as “Acrobat 4.0 or later”).   Here are a few checks and next steps: 1. Check PDF Security: Open one of the affected PDFs. Go to File > Properties > Security (tab). See if it says “Security Method: Password Security” or shows any restrictions (e.g., “Content Copying: Not Allowed” or “Changing the Document: Not Allowed”). If the file is protected, Acrobat cannot change its compatibility level unless the restriction is removed using the correct password.   2. Ensure Admin Rights: Right-click Acrobat and choose Run as Administrator, then retry the batch conversion.   3. Check Folder/File Attributes: Make sure the source and destination folders are not set to Read-only.   4. Try Processing One File: Test conversion on a single file to confirm if the issue occurs only with specific PDFs or with all files.   If the files were created or received from another source, they may have embedded restrictions preventing modification. In such cases, Acrobat’s “Convert to PDF/A” or “Reduce File Size” workflows may show similar permission-related messages. Let us know how it works and what you find. Thanks for reaching out. Best regards, Tariq | Adobe Community Team ... View more

Hi @ Thanks for reaching out, and sorry for the troubled experience.  This issue may require complex troubleshooting(Scanner driver, App updates, etc) that requires our tech support to remote in. Would you please contact our support: https://adobe.ly/3WRWvOT; If this issue turns out to be a bug they will be able to collect logs and escalate it to the product team.  Thanks for your patience.  Best regards, Tariq | Adobe Community Team ... View more

Hi @eric_scoles_8223187234183,  Thanks for the update.  Have you made any customizations to the installer? If not, could you try uninstalling and reinstalling the app?  Let us know how it works.    If the issue is still reproducible, please help us with the following details: 1. Acrobat/Reader version  2. OS name and version. 3. A short video of the issue.    Thank you for your patience and support.  Best regards, Tariq | Adobe Community Team ... View more

Hi @EgeGuler,    Thanks for reaching out. If your university has purchased licenses, it can provide you with one.  Alternatively, Adobe offers a student discount: https://adobe.ly/4hoHg9T   Best regards, Tariq | Adobe Community Team ... View more

Thanks for sharing the details, @remo_7332.  I will escalate this issue internally to our product engineering. If we need further information or logs, we will try to contact you here or send you an email on your Adobe ID.  Thank you for your patience and support.  Best regards, Tariq | Adobe Community Team ... View more

@jhiver - we asked if you could share a short video of the issue you are experiencing with Acrobat.  That is no longer required. The team is currently investigating the issue. Should we need any logs, information, or assistance, we will email you.    Thank you for your patience and support.  Best regards, Tariq | Adobe Community Team ... View more

Hi @excited_wanderer0698,    Sorry for the troubled experience, and thanks for reaching out.    Please help us with the following: 1. When did this issue start to occur on your machine? 2. Share the Acrobat version. 3. Os name and version. 4. Screenshot of the preferences of Acrobat. Acrobat > Edit > Preferences > General.   Last but not least, a short video of the issue.   Best regards, Tariq | Adobe Community Team ... View more

Hi @carol355087605q5j,    Thanks for reaching out, and sorry for the delayed response. It is possible if you have a work machine managed by IT or if the application has become corrupted due to an interrupted update.  We can try a few things: 1. Repair - launch Reader > Help > Repair installation.  2. Uninstall Reader using the cleaner tool: https://adobe.ly/4qoHXUt Then reinstall.   Let us know how it works. Best regards, Tariq | Adobe Community Team ... View more

Hi @Tim247480845hxu, Thanks for reaching out! Currently, Acrobat doesn’t provide an automated way to detect or remove identical graphics across multiple pages. The Edit PDF tool allows deleting individual images manually, but it doesn’t recognize repeated elements or differentiate between images that should or shouldn’t be removed — this step still requires a manual review to avoid deleting unintended graphics.   If these graphics were added by a specific program (for example, as background elements, watermarks, or stamps), you might try checking under Edit → Watermark / Background / Header & Footer to see if they can be removed in bulk.   Otherwise, tools that specialize in PDF object editing or prepress workflows (like Adobe Illustrator, etc) may allow more advanced selection and removal of repeated elements.   You may want to write this as a feature request here: https://adobe.ly/4o63v75. It’s a great suggestion for improving Acrobat’s editing flexibility. Best regards, Tariq | Adobe Community Team ... View more

Sadly, there is no new update that I can share publicly yet.  Best regards, Tariq | Adobe Community Team ... View more

Hi @tracey-ann_8438,     Thank you for reaching out and sharing the details. We are sorry for the troubled experience. The issue where “Send for Signatures” stalls at 72% is often linked to local settings or connectivity with Adobe’s signing service. Here are a few steps you can try:  Update Acrobat Make sure you’re running the latest version of Adobe Acrobat DC. Updates often include fixes for signature workflow issues. Clear Cached Data Go to Preferences → Signatures → More and clear any cached certificates or temporary signature data. Restart Acrobat after clearing. Reset Preferences Corrupted preferences can cause hangs. Close Acrobat, rename the preferences folder (e.g., AppData\Roaming\Adobe\Acrobat ), and restart Acrobat to rebuild defaults. Check Network & Firewall The “Send for Signature” feature relies on Adobe’s cloud services. Ensure your firewall or proxy isn’t blocking *.adobesign.com . Try Adobe Acrobat Sign (Web) If the desktop app continues to hang, log in to https://adobe.ly/47CsEAa and send the document from the web interface as a temporary workaround. Or try Adobe Sign: https://adobe.ly/4qufInI Let us know how it works. Best regards, Tariq | Adobe Community Team ... View more

Thanks for the feedback.  A bug has been reported to engineering for that issue. It is currently being triaged.  Best regards, Tariq | Adobe Community Team ... View more

Hi @greg_9057,    Thanks for reaching out. Open Control Panel > Devices and Printers. Locate the Adobe PDF printer. Right-click and select Printing Preferences. In the Adobe PDF Settings tab: Uncheck the box next to “View Adobe PDF results”. Click OK to save changes.   Let us know how it works.     Best regards, Tariq | Adobe Community Team ... View more

Hi @markus_9939,      Thanks for reaching out. Unfortunately, once your Adobe account is closed, any shared review links tied to that account become inactive because the comments are stored in Adobe’s cloud under your user ID. When the account is deactivated, those assets are effectively orphaned. Can the link be reactivated? If the account has been restored, the original link cannot be reactivated because the review session is terminated when the account closes. Adobe does not currently offer a way to “revive” expired review links.   Possible Recovery Options Check if comments were emailed If reviewers used the “Send comments by email” option, you might find their feedback in your inbox. Ask reviewers to export comments If they still have the PDF with comments, they can export annotations via Comments > Export Comments and share the FDF/XFDF file with you. If the review was hosted on Adobe Document Cloud, we try to retrieve archived data linked to your account. Provided there is: Original link Approximate dates Your restored account details  Note: There are no promises since Adobe doesn't support 'revie' of expired reviews links.  Preventive Tip for Future Always download a copy of the commented PDF or export comments before closing sessions. Best regards, Tariq | Adobe Community Team ... View more

Thanks for the quick response, logs, and other info, @jhiver! I couldn't find a short video of the issue. If you have tried uploading it in your reply, I can't find it. It can be a file size issue. Please upload the video to any cloud drive and then help us with a public link of the video. If you don't want to share the video publicly here on the post, please DM the link of the video. To send a private message, click on the envelope icon in the top right corner.   Best regards, Tariq | Adobe Community Team ... View more

Hi @Tricia358060622k6o, Sorry for the troubled experience, and thanks for reaching out.    While this issue is not reproducible in-house, we need your assistance to find the root cause.  Please help us with the diagnostic logs:  To collect the logs: Diagnostic logs:  Acrobat diagnostic logs (via Help > Collect Logs). If you can't see the option, launch Acrobat > Help > Preferences  Mac > Acrobat Preference. General > Enable Troubleshooting, Click Ok.  Try again. Launch Acrobat, reproduce the issue with your file. Once done, click Stop Monitoring. Copy the Log ID and share it with us. A short video of the issue - please upload the video to any cloud drive and attach the link here.   Additional details required:  1. Also, let us know the version of Acrobat you are using: https://adobe.ly/4qpqUBQ 2. Name of the OS and version.  3. Screenshot of the Activity monitor while Acrobat is running, especially when you see AcroCEF processes, expand if you see multiple instances in the Task Manager   Thanks for the feedback. Best regards, Tariq | Adobe Community Team ... View more

Hi @ed_6516,    Thank you for raising this concern. We understand how frustrating it is when embedded videos don’t play as expected. Here’s what you need to know and do: 1. Supported Formats Ensure your video is MP4 (H.264) or MOV with AAC audio. Acrobat only supports these formats for embedded playback. 2. Install Required Codecs - important Verify that H.264 codecs are installed on your system. Without them, the video may not render even if the audio plays. 3. Check Multimedia Preferences Go to Edit > Preferences > Multimedia (Legacy). Confirm the correct player option (QuickTime or Windows Media) is selected for legacy content.   4. Adjust Trust Settings Navigate to Preferences > Multimedia Trust (Legacy). Enable “Allow multimedia operations” for trusted documents.   5. Security Mode If playback still fails, temporarily disable Protected Mode under Preferences > Security (Enhanced) for testing. Re-enable after confirming.   6. Platform Limitation Embedded videos only play in Acrobat desktop (Reader or Pro). Due to viewer restrictions, they won’t work in browsers or mobile apps.   You can check this help page as well: https://adobe.ly/48KlR8G   If you’ve tried these steps and the issue persists, please share: Acrobat version and OS details. A sample PDF. A short video of the issue and Acrobat diagnostic logs (via Help > Collect Logs). If you can't see the option, launch Acrobat > Help > Preferences  Mac > Acrobat Preference. General > Enable Troubleshooting, Click Ok.  Try again. Best regards, Tariq | Adobe Community Team ... View more

Hi @eric_scoles_8223187234183 - is it your work machine or personal? We haven't disabled this option.  If it is your work machine with your IT.  Best regards, Tariq | Adobe Community Team ... View more

Thank you all for sharing your experiences and frustrations. We understand how disruptive this issue can be, especially when managing large PDFs. This error — “One or more pages are in use and could not be deleted” — often occurs due to internal locking or accessibility processes. While we continue to investigate the root cause, here are some workarounds that have helped many users:   Possible Solutions   1. Update Acrobat Ensure you’re on the latest version via Help > Check for Updates.   2. Disable Assistive Technology Support Go to Edit > Preferences > Accessibility and uncheck Enable assistive technology support.   3. Try Alternative Delete Methods Navigate to a different page, then use Edit > Delete Pages and enter the page number manually. Use Replace Pages instead of Delete if the error persists.   4. Close Preview Panes and External Locks If the file is open elsewhere (including Explorer preview or Citrix sessions), close those windows before deleting.   5. Save As New Copy Sometimes saving the file under a new name clears the lock and allows deletion.   We acknowledge this has been a long-standing pain point for some workflows, and your feedback is critical in helping us prioritise in triaging this issue. To help us diagnose further, could you please share: Acrobat diagnostic logs (via Help > Adobe Acrobat > Collect Logs) If you can't see the option, launch Acrobat > Help > Preferences  Mac > Acrobat Preference. General > Enable Troubleshooting, Click Ok.  Try again. A short video showing the steps leading to the error Also include: Acrobat version and OS details Whether the problem occurs on all files or specific ones Any security or accessibility settings enabled We’re committed to improving this experience and will keep the community updated on progress.   Best regards, Tariq | Adobe Community Team ... View more

Hi @henry_5403,    Thanks for reaching out. I am not sure what the question is here. If you have the paid version, you can open the form in Adobe Reader or Acrobat. Fill it out and save it as a PDF so you can retain the original copy. And it goes to the next person, who can also use Adobe Reader to complete or sign it.  Alternatively, you can use Acrobat Sign if you have an Acrobat subscription. Best regards, Tariq | Adobe Community Team ... View more

Hi @Patrizia8623,    Thanks for reaching out and sharing your feedback.  We have not suggested tweaking any registry unless there is a specific user request. We sometimes need to repair applications because the issues are specific to certain machines, user profiles, or environments, which all possess different settings and customizations.  Could you please let us know if you have tried preparing the application, and if repairing the application doesn't mess with the system registry? If the issue is still reproducible, please try the following: 1. Ensure Reader is updated, to check for pending updates, launch Reader > Help > Check For Updates. 2. Share a short video of the issue happening at your end.  3. Share the Reader version, to check for the version installed, launch the app, Help > About Acrobat Reader.  4. Share the OS name and version.   Let us know how it works. Best regards, Tariq | Adobe Community Team ... View more

Hi @Artschi001,    Thanks for reaching out.  Currently, the Acrobat Web doesn't have the capability to create a PDF form. You can only create it using Acrobat Desktop.  You can create a Webform using Acrobat Sign: https://adobe.ly/49jlMcd Let us know if you have further questions.   Best regards, Tariq | Adobe Community Team ... View more

Hi @cb4232021,  Thanks for reaching out.  The “Enable right-to-left language options” setting in Acrobat preferences allows the application to properly support languages that are written from right to left, such as Arabic, Hebrew, or Persian semantic language support. Here’s what it means in practice: Text Direction: It enables correct text flow for right-to-left scripts in comments, form fields, and editing tools. UI Adjustments: Some interface elements (like alignment options) adapt to accommodate right-to-left reading order. Document Handling: This option ensures proper display and editing behaviour when working with PDFs that contain right-to-left content. What kind of Form you have it is XFA form?  Best regards, Tariq | Adobe Community Team ... View more

Hi @jürgenw5401992,      Sorry for the troubled experience, and thanks for reaching out.    While this issue is not reproducible in-house, we need your assistance to find the root cause.  Please help us with the diagnostic logs:  To collect the logs: Download and run the Diagnostics Utility from:  https://adobe.ly/42OVJG4 Click on Start Diagnostics. Ensure advanced logging is checked. Launch Acrobat, reproduce the issue with your file. Once done, click Stop Monitoring. Copy the Log ID and share it with us.   Additional details required:  1. Also, let us know the version of Acrobat you are using:  https://adobe.ly/4qpqUBQ 2. Name of the OS and version.  3. Screenshot of the task manager while Acrobat is running, especially when you see AcroCEF processes, expand if you see multiple instances in the task Manager   Thanks for the feedback. Best regards, Tariq | Adobe Community Team ... View more

Hi @shivanand_9884,    Thanks for reaching out. You can try this feature The Replace Recipient feature is designed to update any recipient (email address) who has not yet completed their action for the agreement. This action is useful when an email address is entered incorrectly or if a recipient is unavailable and must be changed to another party. For more information on this feature please visit this help document: https://adobe.ly/3L1JEap Best regards, Tariq | Adobe Community Team ... View more

Thank you for confirming, Bryan. Since the issue is no longer reproducible and Acrobat Studio is functioning normally, we’ll consider this resolved. If you encounter any similar behavior in the future, please feel free to reach out again. Appreciate your patience and collaboration! Best regards, Tariq | Adobe Community Team ... View more