Hi Geoff, Just to clarify -- when you ran the recovery tool, were you logged in with the same Mac or Windows login and the same Creative Cloud ID as when the original Team Project was created? The database files are stored under the Mac or Windows user directory, and contain references to the Creative Cloud ID of the user as well. If so, could anything have caused the user directory or local database to have been deleted since the Team Projects were last modified? -Peter ... View more

Hi Goeff, To clarify how data is stored in Team Projects: 1. When you create a Team Project, a database is created on the workstation where you create it. All of your edits are written to that local database (as "auto-saves"). When you are connected to the cloud, your local database is backed up to the cloud. Your local database contains all of the auto-saves that were created on that workstation using that Mac or Windows account. 2. The first time you open an existing Team Project on a workstation, the current state of the database from the cloud is copied to that workstation, and is updated on that workstation moving forward, and synced to the cloud as well. This is also what would happen if you opened a Team Project after deleting your local database. 3. The local databases for every Team Project you have opened on a given workstation are stored (off the top of my head) in "~/Library/Application Support/Adobe/Common/Team Projects Local Hub" (Mac), and "%APPDATA%\Adobe\Common\Team Projects Local Hub" (Windows). In November, the cloud-based data for Team Projects that were created with the Team Projects Beta releases and had not been accessed since early October was deleted. It sounds like your Team Projects fall into that category, unfortunately. If you have access to a workstation where one of these Team Projects was created or edited, and the local database is still intact, the recovery tool will create a new Team Project using the auto-save data from that local database. If you have multiple accounts on the workstation, you will need to log in using an account that accessed the Team Project before October 7th. You will also need to be logged into Creative Cloud using the same login ID. Best Regards, -Peter ... View more

Can you have the user enable logging in After Effects and PM me the log? It may help isolate which setting is causing a conflict. You should be able to enable logging by choosing Help->Enable Logging, and you can find the log file by choosing Help->Reveal Logging File. To get the user unstuck, I would have them try going back to an earlier auto-save. You can do this in the Media Browser: browse to the Team Project that is currently open; choose the "Auto-Saves" tab; drag the slider on the right side to the version you want to restore to, then right-click the Team Project name and choose "Make Auto-Save ... the Latest". This will roll back some of their unshared edits, hopefully including the problematic setting. ... View more

Does this issue persist even if they choose "Stop Resolving," then quit After Effects, relaunch, then try resolving again? ... View more

Glad to help. Note that all of your work is stored to a local database on your workstation first, and only synchronized with the cloud when you're connected. There are also commands in Premiere to export your work to a local .prproj and to convert a standalone project file to a Team Project (plus corresponding commands in After Effects). ... View more

Hi Max, Do both you and your collaborator have Creative Cloud for Teams, or Creative Cloud Enterprise licenses? To collaborate with Team Projects, each collaborator needs one of those types of license. -Peter ... View more

A few questions: Do you have any collaborators? If so, can they open the Team Project? Have you tried opening the Team Prioject from another workstation using the same CC login? Have you been sharing changes as you worked? If so, are there versions in the "Version" tab (as opposed to the "Auto-Saves" tab). When was this Team Project created? Was it originally created with the Team Projects Beta, or was it created with version 1.0? I haven't seen an auto-save history like that one before. Hopefully this is just an issue with the cached data on your workstation. Best Regards, -Peter ... View more

I'm sorry to hear you're experiencing these slowdowns. When After Effects opens a Team Project that contains Premiere sequences, it creates a DynamicLink connection to each sequence. This can be fairly slow if the sequences are complex or if there are a large number of sequences, since it involves launching a copy of Premiere Pro in the background and waiting for that copy to launch and open the Team Project. Premiere Pro needs to create similar DynamicLinks to any AE comps in a Team Project. Instead of doing that when it opens a Team Project, though, Premiere opens the comps in a "pending" status and connects to them in the background. If you're seeing slow load times with a Team Project that contains both Sequences and Comps, I'd suggest breaking the work up into multiple Team Projects that either contain just sequences, just comps, or just one or two of the "other" container type. Another issue we've seen is that sometimes having a slow drive connected to your workstation can slow down opening a Team Project, even if the Team Project doesn't use any media on that drive. If you have any remote or removable drives that don't have Team Project media on them, you could try disconnecting them and see if that speeds things up. ... View more

A service outage is affecting several Adobe services, including Team Projects. Unfortunately, I don't have any insight into exactly what the issue is, or how long it will take to resolve. I know that teams started working to restore service as soon as the problem was detected. You can check on the status of Adobe's services at Adobe System Status. Team Projects is listed under "Assets & Collaboration" under the Creative Cloud heading, and you can subscribe to get updates when the status changes. You can continue to edit Team Projects while the outage is happening, and your changes will be saved to your local workstation. The collaboration features will be offline until the outage is resolved, however. ... View more

Glad to hear that everything worked out! To be clear, when using a Team Project, your work is always saved to your local workstation before it is synced to the cloud, so you can continue working and your changes are saved locally even when the machine is not connected to the internet. Also, your work is auto-saved far more often in a Team Project than in a standalone Premiere Pro project. Auto-saves in a Team Project typically happen several times per minute, though they will happen less frequently when a large number of assets are all changed at once or when the sequence you are editing is very complex. Another difference from standalone projects is that only the assets that have actually changed are written with each Team Project auto-save, not a complete copy of the Team Project. You can see that auto-save is working by looking for an asterisk to appear next to the title of your Team Project. If the asterisk is visible, it means an edit was detected and auto-save is running. The asterisk goes away when the auto-save has finished. For most edits, this happens almost instantly. In the latest CC release ("CC 2018"), the Team Projects auto-save system also monitors itself and will put up an error dialog if auto-save has taken more than 5 minutes for any reason. ... View more

@limeiw52044668 If you're using Creative Cloud Files, have you verified that it's enabled on team member B's machine and that the shared media files have been synced on that machine? If the files are on the machine, but they still appear offline for user B, then they should be able to connect to them via Edit\Team Project\Media Management... That's also the dialog you would use if you have a different file syncing solution, like Dropbox. Once a directory is added via the Media Management dialog, Team Projects will automatically find new files that are added to that directory from then on. ... View more

Glad to help! On the Mac, the local Team Project copies are stored in subdirectories of ~/Library/Application Support/Adobe/Common/Team Projects Local Hub. On Windows, they're in %APPDATA%\Adobe\Common\Team Projects Local Hub. To be clear, they're not in a publicly documented format, and are not .prproj files, but that's where the local databases are stored. If you're concerned about making additional backups, beyond what's in the cloud, that would be the directory to back up. Each sub-directory holds a database with all of the auto-saves that have been made for a particular Team Project on that machine. The auto-save history is also updated in the cloud when you're connected, so it won't be lost if you delete the local directory. Your media is not backed up as part of the Team Project, only your edits and paths to the media files. ... View more

Whenever you open a Team Project, a local copy is stored on that workstation, so you can keep editing if your internet connection goes down, and so editing is responsive even with a slow internet connection. You can also convert Team Projects to local ones, as Joost pointed out. The original Team Project will still be in your Team Project list, though, and you can't get or share changes with a local project (or while using a Team Project without an internet connection). As for the Team Projects list, you will only see Team Projects there that you have created, or accepted an invitation to. If you're done with a Team Project that you created, you can remove it from the list with the "Archive" option, and bring it back later if needed. If you didn't create it, you can remove yourself from the collaborators list for the Team Project, and it will no longer appear in your list. You'll need to have someone re-invite you if you want to use it again, though. ... View more

Yeah, we've heard that feedback a few times, and I believe our UX designer has some ideas about how to make the comments more discoverable. Thanks, -Peter ... View more

I'm sorry to hear you have encountered this error. I have PM'ed you for more details. If you make a copy of the complete Team Project (via File/Save As...), are you able to open that new Team Project? Best Regards, -Peter ... View more

Ahh, got it. Thanks! I'll make sure we have a Feature Request to enable "Replace with After Effects Composition" for Team Projects in Premiere. The feature is, indeed, disabled right now in Premiere when working in a Team Project. ... View more

mrbarrett I'm sorry if this wasn't clear, but while After Effects and Premiere can both open the same Team Project, only After Effects can edit compositions, and only Premiere can edit sequences. The DynamicLink integration allows you to play sequences in AE and comps in Premiere, and to embed a comp in a sequence as "footage" or vice-versa. A Team Project makes it easier for editors and graphics artists to collaborate, but it does not bring the creative tools from one application into the other. Creating a sub-sequence is just a way to select a portion of a sequence for a VFX person to work on in AE. It will act like a flattened clip in AE that can be added to a comp, etc, without needing a separate rendering step to get it out of Premiere and without needing to create intermediate media files. If you want to access individual clips from a sequence, you would need to access them directly in AE as footage items. In a Team Project, users in both AE and Premiere have access to the same clips. Can you explain more about the workflow you'd like to achieve? ... View more

Hi Nick, That's an excellent question. The most foolproof way to extract a portion of a sequence for someone to work on in AE would probably be to mark the in and out points in Premiere and choose "Make Subsequence." That will create a second sequence containing just the sequence contents within that range. There might be other, better, workflows, but that's the one that occurs to me. -Peter ... View more

Hi Nick, The first thing to verify is that both After Effects and Premiere Pro are installed on each machine, and that each machine also has access to the same media files (this could be via shared storage, file syncing, cloned drives, etc.). You can check that DynamicLink is working in general by opening a standalone project (.prproj) in Premiere then browsing to a standalone AE project (.aep) in the Media Browser. If the Media Browser in Premiere can display the contents of the .aep and let you import a comp, then DynamicLink is working properly. Simarly, After Effects should be able to import sequences from .prprojs using the Media Browser there. DynamicLink does not require Team Projects. If DynamicLink is working on both systems, then one Team Project workflow would be: 1. Premiere editor creates a Team Project in Premiere, imports media, shares their changes, then starts editing a sequence. 2. AE artist opens the same Team Project in After Effects and creates a comp in the Team Project for the lower third using media from the Team Project and whatever effects and tools they want in AE. They can import other media into the Team Project as well, as needed. When they have a draft of the lower third (or the final version), they share their changes. 3. Premiere editor gets latest changes and now they can drop the lower third into the sequence they're working on, and it will be rendered in Premiere using the After Effects rendering engine. If the AE person updates the lower third, they just need to share their changes and the editor will pick them up when they choose to sync. A couple of other notes: - The AE artist can open the sequence in AE to play it or grab frames. If they add the sequence to a comp, though, that comp will go offline in Premiere. Team Projects only support one level of sequence-in-a-comp or comp-in-a-sequence nesting at this time. - When the comp is imported or updated in Premiere, it will be displayed as "pending" for a few seconds while the DynamicLink is created. - It's not a Team Projects feature specifically, but have you looked at Motion Graphics Templates for doing re-usable graphics like lower thirds? You can create a comp in AE and let editors change parameters you enable in Premiere, like text fields. Motion Graphics Templates are supported in Team Projects as well as standalone projects. See Create Motion Graphics templates | for more info. ... View more

DynamicLink allows Premiere to render After Effects compositions, and After Effects to render Premiere Pro sequences, so its only activated when you open a comp in Premiere or a sequence in AE. To use DynamicLink in a team project, you could start in AE, create a team project and put a comp in it, then switch to Premiere and open the same team project. DynamicLink would then be used by Premiere to display the comp. Or you could start in Premiere, create a sequence in a team project, then open the same team project in AE, etc. In order for DynamicLink to work, you must have both After Effects and Premiere installed on the same machine, and they must both be from the same major CC release (i.e. it will work with the CC 2017 versions of both AE and Premiere, but the CC 2016 version of one can't create a DynamicLink to the CC 2017 version of the other). ... View more

Team Projects is currently only available with a Creative Cloud Teams or Creative Cloud Enterprise license. I'm not familiar with the upgrade process from an individual license, but more information is available here: Adobe Creative Cloud for teams | What is Creative Cloud for teams? If you call the sales number listed on that page, they should be able to walk you through your options. ... View more

When you click on your profile image in the Creative Cloud app (the one that shows up in the menu bar on the Mac, and the Taskbar on Windows), is it showing the same login information as the account page? If so, can you try signing out of the Creative Cloud and signing back in again? The "sign out" option is also available by clicking on your profile image in the CC app. Based on your description, it seems like either there's a disconnect between your local login and your license, or something happened to the license. If signing out and back in doesn't fix the problem, your best bet is probably to call Adobe support directly for help with the license. ... View more

I'm not an expert on Creative Cloud licensing, but what do you see if you click on your profile image in the Creative Cloud app, then choose "Manage Account?" It should take you to a web page that shows your account information. Is it possible that Creative Cloud is logged in with an ID that isn't covered by your Team license? ... View more