Re: De-activating and uninstalling/reinstalling CS...

Atul_Saini · ‎Aug 19, 2014

Hi lindshughes, Thanks for contacting Adobe support. It is always recommended to Deactivate the product before you uninstall it. Link: Activation & Deactivation Help Please revert in case of further issues. Thanks, Atul Saini

Atul_Saini · ‎Aug 19, 2014

Hi cgbeige, Thanks for contacting Adobe support. I have checked your account details, there is an expired subscription on your Adobe Id, which is why its recognizing it and asking you to renew your subscription. Please try to sign in with a different Adobe Id and revert if it still persists. Thanks, Atul Saini

Atul_Saini · ‎Aug 19, 2014

Hi tomrusch, Thank you for contacting Adobe support. Here is a link that you can use to download Photoshop elements 12. Link: http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=en Please revert in case of further issues. Thanks, Atul Saini

Atul_Saini · ‎Aug 18, 2014

Hi JoshDNoble, There could be a problem with the downloaded file, you can download http://trials2.adobe.com/Applications/DesignPre/CS4/Win/ADBESTDSCS4_LS1.7z Extract it using winrar and then install it. Download winrar: http://www.win-rar.com/predownload.html?&L=0 Click "download winrar". Revert in case of further issues. Thanks, Atul Saini

Atul_Saini · ‎Aug 18, 2014

Hi morettilacroix, Thanks for contacting Adobe support. I would like to inform you that if you have a windows serial number it wouldn't work on mac machine. However, if you have a mac serial number below are the steps to install CS 5 on MAC. Install Creative Suite products from the desktop | CS5, CS5.5, CS6 If you do now have a mac serial number, kindly upgrade to Creative cloud. Creative Cloud pricing and membership plans | Adobe Creative Cloud Thanks, Atul Saini

Atul_Saini · ‎Aug 18, 2014

Hi taylorkatetill, Thanks for contacting Adobe support. Below is the link to download CS6 software. Download CS6 products Please revert if you need further assistance. Thanks, Atul Saini

Atul_Saini · ‎Aug 18, 2014

Hi cbccabinetry, Thanks for sharing the details. Kindly try this below mentioned document. It says CS4, however, this should work with your machine. Try vista's instructions. Error 1704 or 1500 | Install, remove | CS4 | Windows Please revert in case this doesn't help. Thanks, Atul Saini

Atul_Saini · ‎Aug 18, 2014

Hi cbccabinetry, Thanks for contacting Adobe support. Please check if there is any other installation running at the back ground, if yes then let it complete or restart the machine and try again. If issue still persist please share the following info OS version: Exact error : Screenshot: Thanks, Atul Saini

Atul_Saini · ‎Dec 12, 2013

Hi justycolby, Please follow the below mentioned steps. Step 1. Go to: http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=us&promoid=KHXXW Step 2. clear the text from the address bar and paste the below mentioned links there in the address bar and hit enter. Link 1: http://prodesigntools.com/trials2/AdobeProducts/PRE/12/osx10/PremiereElements_12_WWEFDJ.dmg Step 3. Run the downloaded file Kindly revert in case of further issues. Thanks! Atul Saini

Atul_Saini · ‎Dec 12, 2013

Hi CHAO, Kindly restart your machine and then try install. Please revert in case for further issue. Thanks! Atul Saini

Atul_Saini · ‎Dec 12, 2013

Hi MLanpher, Please uninstall Acrobat 11 pro from your machine and then install Acrobat 11 Standard, below are the steps to uninstall. Go to “Add or Remove Programs” Control Panel (XP) or the Programs and Features Control Panel (Windows 7). Double click on Acrobat 11 pro Follow te on screen instructions. After uninstall completes, restart your machine. Install Acrobat 11 Standard. For more information refer below mentioned links: Link 1 : http://tv.adobe.com/watch/acrobat-it-tips-tricks-tutorials/uninstalling-adobe-acrobat-x-pro/ Link 2:: http://helpx.adobe.com/creative-suite/kb/uninstall-creative-suite-cs5-cs5.html Link 3: http://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html Kindly revert in case of further issues. Thanks! Atul Saini

Atul_Saini · ‎Dec 12, 2013

Hi TohaToha, Please refer : http://helpx.adobe.com/lightroom/kb/exit-code-7-displays-installing.html If the system requirements meet with that of Lightroom, kindly try the below mentioned links Links 1: http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html Links 2. http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html Thanks! Atul Saini

Atul_Saini · ‎Dec 12, 2013

Hi Dušan KOUTNÝ, Kindly check your Private Messages and revert ASAP, its regarding the serial number. Thanks! Atul Saini

Atul_Saini · ‎Dec 12, 2013

Hi tfavaron, In order to update you can launch the product > go to help > click updates. Issue with Creative Cloud desktop app can certainly be fixed. Please refer : http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html Kindly revert in case of further issues. Thanks! Atul Saini

Atul_Saini · ‎Dec 12, 2013

Hi MkkLam The below mentioned link might resolve this issue, kinldy try it: LInk: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html Other related thread: http://forums.adobe.com/thread/1021632 Thanks! Atul Saini

Atul_Saini · ‎Dec 12, 2013

Hi AresOne, Kindly refer : http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements-premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_technologies_ Thanks! Atul Saini

Atul_Saini · ‎Dec 12, 2013

Hi notjustamoma, Could you please provide the exact error message? Thanks! Atul Saini

Atul_Saini · ‎Dec 12, 2013

Hi pebble, I would appreciate if you could refer : http://forums.adobe.com/thread/1082848 Thanks! Atul Saini

Atul_Saini · ‎Dec 11, 2013

Hi DerrylS, I would request you to try the below mentioned link for Error U44M1P7: http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html If problem still persist and as in log file it says "Exit code 7", kindly try below mentioned links. Link 1: http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html Link 2: http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html Thanks! Atul Saini

Atul_Saini · ‎Dec 11, 2013

Hi PeakOil, Kindly try : http://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html Thanks! Atul Saini

Atul_Saini · ‎Dec 11, 2013

Hello, Please try to click on this : http://prodesigntools.com/trials3/AdobeProducts/PHSP/14/osx10/Photoshop_14_LS20.dmg In case the above link doesn't work go to : http://prodesigntools.com/adobe-cc-direct-download-links.html Copy the link address for Photoshop CC for mac and paste it on "Download a free trial of Acrobat XI Pro" page. Thanks! Atul Saini

Atul_Saini · ‎Dec 11, 2013

Hi tfavaron, Kindly go through the below mentioned steps to download Photoshop CC without downloading Creative Cloud Desktop App. Additional information: If you will miss any of the steps mentioned below you would not be able to download the software. Step 1. Go to: http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=us&promoid=KHXXW Step 2. clear the text from the address bar and paste the below mentioned links there in the address bar and hit return. LInk 1 : http://prodesigntools.com/trials3/AdobeProducts/PHSP/14/osx10/Photoshop_14_LS20.dmg Step 3. Run the downloaded file. Kindly revert in case of further issues. Thanks! Atul Saini

Atul_Saini · ‎Dec 11, 2013

Hi MicheleOrtiz0103 Please try the following links: For U44M1I200 :http://forums.adobe.com/message/4169374 For U43M1U49: http://forums.adobe.com/thread/1226776 Thanks! Atul Saini

Atul_Saini · ‎Dec 11, 2013

You are most welcome

Atul_Saini · ‎Dec 11, 2013

Hi Dušan KOUTNÝ, Please try the following steps 1.Rename OOBE from. C:\Program Files (x86)\Common Files\Adobe C:\Users\[Username]\AppData\Local\Adobe 2.Download Adobe Application Manager from : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 3.Right click on installer and pick 'Run as Administrator'. Kindly revert if the problem still persist. Thanks! Atul Saini

Atul_Saini · ‎Dec 11, 2013

Hi Mela, Please try the below mentioned links MAC OS: http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html WIN :http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html Thanks! Atul Saini

Atul_Saini · ‎Dec 11, 2013

Hi O-Schule Kolling, I would like to inform you that if you have a retails license then you would be able to find it on http://www.adobe.com/ and if you have volume license then the details would be on https://licensing.adobe.com/ For Retail Licenses steps are mentioned below. Step 1: Sign in to http://www.adobe.com/ Step 2: Go to 'My orders'. Step 3: click on 'My products', you would be able to see the details if you have regisgered your serial number. For Volume licenses please try :http://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html#find For any kind of activation issue Please try : http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#deactivate-problem If problem still persists contact Adobe support : http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html Thanks! Atul Saini

Atul_Saini · ‎Dec 11, 2013

Hi Brenda Dziedzic, Kindly try the below mentioned links. WIN : http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html MAC :http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html Thanks! Atul Saini

Atul_Saini · ‎Dec 11, 2013

Hi Lesthad, Kindly try be below mentioned solutions. Solution 1: Step 1. Click on the gear icon on the top right corner. Step 2. Quit the app and re launch it. Solution 2: Try : http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html Thanks! Atul Saini

Atul_Saini · ‎Dec 11, 2013

Hi Dušan KOUTNÝ, I would appreciate if you could try this link : http://forums.adobe.com/message/5919766#5919766 Thanks! Atul saini

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Atul_Saini

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