Hi jamesw78558527, As you have registered the serial number and submitted the proof of eligibility, I would request you to download, install and activate Adobe Photoshop and Premiere Elements using this link:- How to download, install, and activate Adobe applications​. To download:- Download Photoshop Elements | 15, 14, 13, 12, 11, 10​. Download Adobe Premiere Elements 15, 14, 13, 12, 11, 10​. In case you encounter any error while installing it, please check the following documents:- Troubleshoot installation | Photoshop Elements, Premiere Elements | Windows​. Troubleshoot Photoshop Elements, Premiere Elements installation on Mac OS. ​ If the problem still persists, please share the OS version that you are using so that we may assist you appropriately. Thanks.
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