Re: polygonal lasso tool

nikunj.m

Hi, thanks for reaching out! I'm not able to recreate the behavior on Windows or on Mac. Please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text here as a reply or in a text file and share the file with us. Since when are you experiencing this behavior? Also, are you working on a file that has multiple layers? Thanks, Nikunj

nikunj.m · ‎Mar 07, 2025

Hi Alex, thanks for reaching out! Do you know if tether stopped working after an update to macOS or to Lightroom Classic? You can try adding Lightroom Classic to Accessibility and Full disk access on macOS using the steps suggested here: https://adobe.ly/3F8lfgx You can also check out: https://adobe.ly/4krX0d7 Hope this helps! Thanks, Nikunj

nikunj.m · ‎Mar 07, 2025

Hi, thanks for reaching out and we're sorry about the trouble! Would you mind sharing the version of Lightroom you're using along with the version of Windows you're working on? Since when are you experiencing this behavior? When is the application/screen freezing? Is it happening while editing? If yes, try disabling the GPU from Lightroom by going to Preferences from the Edit menu, then Performance, and selecting Off from the drop-down for Use Graphics Processor. Thanks, Nikunj

nikunj.m · ‎Mar 07, 2025

Hi, thanks for reaching out! Would you mind sharing the version of Lightroom Classic you're using along with the version of Windows you're working on? If you're not able to see the Keywording panel, right-click on any of the panels on the left of the Library module and ensure that Keywording is checked. (See screenshot) Thanks, Nikunj

nikunj.m · ‎Mar 07, 2025

Thanks for letting me know that you're on a Mac. I've branched the thread out as an independent conversation for now. I went through the conversation you had with support and I do have a couple of things I can suggest. Try adding Photoshop 2025 to Accessibility and Full disk access using the steps suggested here: https://adobe.ly/4hdvehB Also, are you on macOS 15.2? If yes, please try updating to macOS 15.3.1 and check if that makes a difference. Thanks, Nikunj

nikunj.m · ‎Mar 07, 2025

Hi, thanks for reaching out and we're sorry about the trouble! Please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text here as a reply or in a text file and share the file with us. Meanwhile, try optimizing the preferences of Photoshop using the steps mentioned here: https://adobe.ly/41w2mvb Let us know if it makes a difference! Thanks, Nikunj

nikunj.m · ‎Mar 07, 2025

Thanks for the info! Try reinstalling the application once using the Creative Cloud desktop app to check if that makes a difference, if you haven't already. Also, when you uninstall the app, please check if that Ps icon goes away. Thanks, Nikunj

nikunj.m · ‎Mar 07, 2025

Glad that helped! Feel free to reach out again if you need help with anything else. Thanks, Nikunj

nikunj.m · ‎Mar 07, 2025

Hi, thanks for reaching out! Would you mind telling us the file format of the video and if you were able to open videos from the same source in Photoshop previously? Where is the file saved? Since this is a new Macbook, try giving Full Disk Access to Photoshop along with permissions to access Files and Folders using the steps mentioned here: https://adobe.ly/3Dztp0G Let us know how it goes! Thanks, Nikunj

nikunj.m · ‎Mar 07, 2025

Hi, thanks for reaching out! Would you mind sharing the application version you're using along with your computer's operating system? What settings are you using to try and export the image? (It would be helpful if you could share a screenshot of the export settings) Also, are you exporting the file to your computer's local storage or an external drive? Thanks, Nikunj

nikunj.m · ‎Mar 06, 2025

I can't find any crash reports using the email ID you signed in to the Community with. Have you submitted any crash reports? Also, did you try disabling the Graphics processor as well? If not, go to the Settings for Photoshop, then Performance and uncheck the option to Use Graphics Processor. Once done, relaunch Photoshop and check if that makes a difference. Thanks, Nikunj

nikunj.m · ‎Mar 06, 2025

Try moving the folder present at the location mentioned here: https://adobe.ly/41vZi26 Move the folder to the desktop for now and then try to launch Photoshop. Thanks, Nikunj

nikunj.m · ‎Mar 06, 2025

Hi, thanks for reaching out! You can select the option for Custom dimensions while exporting the image from Lightroom mobile but we currently do not have the option to enter the size in Inches. You can put the desired long-edge size in pixels (up to 15000px). For more info, please check: https://adobe.ly/3FloUr2 Thanks, Nikunj

nikunj.m · ‎Mar 06, 2025

Hi, thanks for reaching out! Would you mind telling us the version of Photoshop you're using along with your computer's operating system? What's the icon labeled Clean listener? When are you getting these prompts? We're here to help, just need some more info! Thanks, Nikunj

nikunj.m · ‎Mar 05, 2025

Hi, thanks for reaching out! Please go to the Help menu in Lightroom Classic, then System info and copy the text. You can either paste the text here as a reply or in a text file and share it with us. Meanwhile, try some of the steps mentioned here: https://adobe.ly/4hcj20y Also, ensure that Lightroom Classic is added to Full disk access on macOS. You can check out the steps here: https://adobe.ly/4krQ8ML Thanks, Nikunj

nikunj.m · ‎Mar 05, 2025

Hi, thanks for reaching out and we're sorry about the trouble! Please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text as a reply here or in a text file and share the file with us. Also, are you trying to save the file on your computer's local storage or an external drive? Meanwhile, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/43l6JvF Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/4brmmUi Let us know how it goes! Thanks, Nikunj

nikunj.m · ‎Mar 05, 2025

Thanks for trying that and I'm sorry it didn't help! Would you mind sharing a screen recording so that we can check exactly when/what step the app is crashing? Thanks, Nikunj

nikunj.m · ‎Mar 05, 2025

Hi, sorry about the trouble! I was able to find the crash report you submitted; thank you for that. Could you try rolling back to the previous version of Photoshop to check if you experience the same behavior? You can check out the steps here: https://adobe.ly/41qN2jJ Thanks, Nikunj

nikunj.m · ‎Mar 03, 2025

Hi, thanks for reaching out! I just tried reproducing this behavior but wasn't able to. Are you and your friend both using M4 Mac Minis? Please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text here as a reply or in a text file and share the file with us. Thanks, Nikunj

nikunj.m · ‎Mar 03, 2025

Hi all, Thank you so much for some amazing remixes. Here are our Top Picks for the February challenge: Top Picks: Tuna D : https://lightroom.app.link/MVbfExLQiRb Pkshams Pandikasala : https://lightroom.app.link/Oyhlz4EQiRb Mike Hunter-Lyell : https://lightroom.app.link/NCYmUMPQiRb Shingoo Kimura : https://lightroom.app.link/bw3YEx0QiRb Honorable mentions: Mike Stanley : https://lightroom.app.link/AuumPUEukRb Alfaj Rain : https://lightroom.app.link/DYnYWRavkRb Aue Khongsawat : https://lightroom.app.link/YrSGYI4QiRb Jessie Devis : https://lightroom.app.link/PwpoCCdRiRb Thales Yander : https://lightroom.app.link/DqNCyNkRiRb One image that absolutely stood out to the group selecting the top picks, was this Remix by Tuna D. We though that Tuna took the title of the image (Angry Bird) and ran with it! Well done and thanks for sharing your Remix. Hope you keep coming back for more Remixes! You can check out our next Remix-it challenge, here: https://lightroom.app.link/ooIXhlTorRb

nikunj.m · ‎Mar 03, 2025

March '25 REMIX IT! Hey everyone, we're back with another Remix-it challenge and thank you for the amazing responses on our February Remix-it. The great white horse A stunning white horse stands gracefully, its mane flows gently down it's neck, catching the breeze with elegance. The deep, soulful eyes reflect a calm strength, while its poised stance exudes both power and serenity. Show us what you can do and check back next month to see out top pick for this challenge. To check out the top picks of the February '25 Remix-it challenge, check out the the post here. About the photographer Celeste Guidice has been an Adobe Community Expert since 2016 and founded the Nashua Adobe User Group in 2012. She is a commercial photographer and Lightroom coach based in New Hampshire. Have fun with the Remix; we can't wait to see your take on it! ‌😄‌" How to Join Make sure you have the latest version of Lightroom Desktop, iOS, or Android Follow this link to the March '25 Remix It! Challenge in Lightroom Share a screenshot & link to your Remix in the comments below! Helpful Links | Download Lightroom | Remix - Quick Tip | Lightroom Academy | Make your photo Remixable | How to edit Remixable photos in Lightroom | Remix It! Challenge Home

nikunj.m · ‎Mar 03, 2025

Hi, thanks for reaching out and we're sorry about the trouble! Do you have a memory card/SD card in the camera when you try tethering? If not, please put that in and try again. Also, try giving Full disk access to Lightroom Classic to ensure that's not causing a blocker. You can check out the steps here: https://adobe.ly/4bnDqe4 You can also check out some other troubleshooting options here: https://adobe.ly/4bnDqe4 Let us know how it goes! Thanks, Nikunj

nikunj.m · ‎Mar 03, 2025

Hi, are you experiencing this behavior with Photoshop 2025? Have you tried reinstalling the GPU drivers to see if that makes a difference? If not, please try that to check if it helps. You can also check: https://adobe.ly/4ihUG6w; Thanks, Nikunj

nikunj.m · ‎Mar 03, 2025

Hi, thanks for reaching out! Please go to the Help menu in Lightroom Classic, then System info and copy the text. You can share the text with us by either pasting it here as a reply or in a text file and sharing the file with us. Also, it might be helpful if you could share a screenshot. Are you using any software for color calibration? Since when have you been experiencing this behavior? We're here to help, just need some more info! Thanks, Nikunj

nikunj.m · ‎Mar 03, 2025

Hi, thanks for reaching out and we're sorry about the trouble! Please go to the Help menu in Lightroom Classic, then System info and copy the text. You can share the text with us by either pasting it as a reply here or in a text file and sharing the file with us. Is the printer you're using a network printer or one that connects to your computer using a cable? Since when have you been experiencing this behavior? To start, you can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/4kl2Ehb Thanks, Nikunj

nikunj.m · ‎Feb 28, 2025

Hi, thanks for reaching out! Please go to the Help menu in Lightroom Classic, then System info and copy the text. You can either paste the text here as a reply or to a text file and share the file with us. Just to be clear, did you start experiencing this behavior after an update to Lightroom Classic or to macOS? Also, are the files you're trying to import saved on your computer's local storage or an external drive, or are you trying to import from an SD card? Please share a screenshot of the import window so that we can understand the options you've selected. Thanks, Nikunj

nikunj.m · ‎Feb 28, 2025

Hi, thanks for reaching out! Would you mind sharing the version of Lightroom you're using? What happens when you try to remove the object? Are you getting an error? You can check out how to use Generative Remove in Lightroom, here: https://adobe.ly/4h2acmi Thanks, Nikunj

nikunj.m · ‎Feb 28, 2025

Hi, thanks for reaching out! Do you have a Function key (Fn) on your keyword? If yes, try Alt+Fn+F9 to check if that works. Thanks, Nikunj

nikunj.m · ‎Feb 28, 2025

Hi, thanks for reaching out and we're sorry about the trouble! Need a little more info here. Since when are you experiencing this behavior? Also, are you experiencing this behavior with all the images? What's the error that you're getting? Thanks, Nikunj

nikunj.m · ‎Feb 28, 2025

Hi, we're sorry about the trouble! Were the images you're trying to export imported using the mobile app? Also, since when have you been experiencing this behavior? Please go to https://adobe.ly/4bnmLav using a web browser and check if you're able to export the images from there. Thanks, Nikunj

nikunj.m

nikunj.m

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