Hi there,   We apologize for the issue you are facing the color profiles for the Canon EOS RP.   Would you mind updating Lightroom Classic to the latest version (8.4.1) through the Creative cloud and check if that helps or if you get the same issue?   Regards, Nikunj ... View more

Hi there,   We apologize for the issue you are facing with the preview of the images in Lightroom Classic.   Would you mind sharing the version of Lightroom Classic you are currently using by going to the Help menu > System info? Also, do you see the issue in a particular module or both the Develop and Library module?   You can try to disable the use of the Graphics processor from Lightroom Classic by going to Preferences > Performance, then quit and relaunch Lightroom Classic to the check if that helps.   Regards, Nikunj ... View more

Hi there,   We are sorry to hear about your macbook pro getting stolen.   You can re-import the preset you had on the old computer by downloading them to the new computer. As you mentioned that the '+' icon for presets is grayed out, could you confirm if you have imported any images to the new catalog you have created on the new computer yet? If not, then please import a few images (preferably RAW) and then try to import the presets and check if all the presets are working.   Regards, Nikunj  ... View more

Hi there,   We apologize for the issue you are facing while trying to open the images in Photoshop as layers. Just to confirm, you are trying to open the images from Lightroom into Photoshop, right?   Would you mind sharing the version of Photoshop and Lightroom that you are currently using?   Also, please try to uninstall and re-install Photoshop once to check if that helps. You may also try to reset the preferences of Photoshop using the steps mentioned in the link below. https://helpx.adobe.com/in/photoshop/using/preferences.html   Note : Please take a backup of your actions, presets, etc. before resetting the preferences.   Regards, Nikunj ... View more

Hi there,   We apologize for the issue you are facing with your Mac crashing while using Lightroom.   If the computer is completely this may be due to multiple reasons. Also, do you get any specifc error message when the computer comes back up or just a crash report to send to Apple?   You may try the below mentioned steps to check if that helps with the performance and crashing of the application. 1. Go to the Preferences for Lightroom Classic > Performance and Uncheck the option to Use Graphic Processor (Select Off from the drop down). Increase the Maximum Size under the Camera Raw Cache Settings from 5GB to 15 or 20GB. Check the option to Use Smart Previews instead of Originals for image editing  Uncheck the option to Generate Previews in parallel     2. Go to the General tab under Preferences and check the option to Replace Embedded previews with standard previews during idle time.     Then quit and relaunch Lightroom Classic and test the application for a while to check if that helps.   Regards, Nikunj ... View more

Hi there,   We apologize for the performance issues you are facing while using Lightroom Classic.   Would you mind sharing the version of Lightroom you are currently using by going to the Help menu > System info? Also, which Graphics Processor do you have on your computer? If you have an NVIDIA or AMD Graphics Processor, I would recommend installing the latest drivers for the GPU from the manufacturers website to check if that helps with the performance of Lightroom Classic with the GPU ON.   You can also check the steps mentioned in the article linked below to optimize the performance of the application. https://helpx.adobe.com/in/lightroom-classic/kb/optimize-performance-lightroom.html   Regards, Nikunj ... View more

Hi Eric,    Since the iPhone 11 Pro Max has just been released, certain aspects of the images clicked with the phone are currently not fully supported. Our developers are working on including full support of the images from the phone and may include it in a future update.   Regards, Nikunj ... View more

Hi there,   The support for the Irix 15mm lens was added to Lightroom Classic version 7.4. Please check the below mentioned link. https://helpx.adobe.com/in/camera-raw/kb/supported-lenses.html   If you have the details of the lens and the settings included in the lens profile, you can create a lens profile using the Adobe Lens profile creator. You can check more details on the Adobe Lens profile creator in the link below. https://helpx.adobe.com/in/photoshop/digital-negative.html#Adobe_Lens_Profile_Creator   You may also, check the below mentioned forums discussion regarding the same lens. https://community.adobe.com/t5/Lightroom-Classic/IRIX-15mm-lens-profile/td-p/8969728   Regards, Nikunj ... View more

Hi Zaneta,   You can create presets using the Lightroom mobile on your phone. Please ensure that the application is up to date by going to the App store for your device and checking if there is any update available for Lightroom.   To create a preset, open the image and edit it. then click on the 3 dot icon on the top right and select the option to Create Preset.     Once you tap the Create Preset option you should get the below mentioned screen on which you can include the attributes you want in the preset, give the preset a name and include it in a preset group.     In case you are not getting the above mentioned option, please let us know which mobile device you are using and which mobile operating system you are using on it.   Regards,  Nikunj ... View more

Okay. In that case the issue may be due to the macOS Catalina beta that you are currently running. Since the OS has not been made public, our applications are not optimized for the macOS yet hence there may be certain issues that you face on it while running the applications. ... View more

Hi there,   You should be able to add Photoshop CS5 to Lightroom as an additional external editor by going to the Preferences for Lightroom > External Editing and then navigate to the location for Photoshop CS5.     You may also check the article linked below. https://helpx.adobe.com/in/lightroom-classic/help/external-editing-preferences.html   Regards, Nikunj ... View more

  Hi there,   You can install both Lightroom Classic and Lightroom (cloud based) on the same computer and run the simultaneously if required.   Regards, Nikunj ... View more

I see you are currently using macOS 10.15 (macOS Catalina) which is currently in beta, right? Also, Photoshop the latest version of Photoshop is 20.0.6, so I would request you to update Photoshop to the latest version through the Creative cloud to check if that helps. ... View more

Hi there,   We apologize for the issue you are facing while exporting the images to JPEG through Lightroom.   Would you mind sharing the version of Lightroom you are currently using by going to the Help menu > System info?   In the export Window, you can check the option selected in the drop down for the metadata to the included in the exported JPEG.   Please let us know if that helps.   Regards Nikunj ... View more

Hi there,    We apologize for the issue you are facing while trying to save the files through Photoshop.   Would you mind sharing the version of Photoshop you are currently using by going to the Help menu > System info?   Also, are you currently using a Mac or Windows and since when are you facing this issue?   You may try to reset the preferences of Photoshop using the steps mentioned in the link below and then re-launching Photoshop to check if it helps. https://helpx.adobe.com/in/photoshop/using/preferences.html   Regards, Nikunj ... View more

Hi there,   We apologize for the issues you are facing while trying to use Photoshop 20.0.6.   Would you mind telling us if the issue started after any update to Photoshop or the operating system? If not, then please try to reset the preferences for Photoshop using the steps mentioned in the link below and check if that helps. https://helpx.adobe.com/in/photoshop/using/preferences.html   Regards, Nikunj ... View more

Just to understand, you would have a dual boot setup with one OS on the internal drive and another on the external? Or do you plan to have a single drive for the boot process? ... View more

Hi Darren,   If you plan to use the internal hard drive as an alternate drive for the computer then you can have the applications installed on the internal drive as well however, it is recommended to have the application installed on the same drive as the OS for better stability of the application. Plus with the SSD being faster than the internal hard drive, may give you better performance.   Also, if you plan to remove the OS completely from the internal drive, you would need to re-install the application anyway.   Regards, Nikunj ... View more

Yes you might need to do that. Also, could you tell me if you have sub folders in the watch folder you have created? ... View more

Sure. Please feel free to reach out to us for any further assistance. ... View more

Would you please uninstall and re-install Lightroom Classic to check if that helps? ... View more

Does the slideshow contain both landscape and portrait images? And can you try to create a new slideshow with just a couple of images and check if Lightroom still crashes with the 92kbps MP3 file? ... View more

Is possible to have the file re-saved using the version that it was created with? If yes, then please save the option for Maximum Compatibility checked. ... View more

That is the latest version. Could you try resetting the preferences of Lightroom again using the steps mentioned in the link below and then restart the computer to check if that helps? https://helpx.adobe.com/in/lightroom-classic/help/setting-preferences-lightroom.html#restore_preferences_to_default_settings   Also, since when are you facing this issue? ... View more

Hi Matt,   Since the iPhone 11 Pro has been recently released the support for the RAW images clicked using the phone has not been included in the application and would be included in a future update post which you should be able to select the relevant profiles for the images you click with the new iPhone similar to the iPhone X.   Regards Nikunj ... View more

Hi Jordon,   We apologize for the issue you are facing while using your Huion kamvas GT 191 tablet with Photoshop.   The tablet is not tested with Photoshop and there may be compatibility issues with the tablet.   I would request you to post your query on the below mentioned forum since it is monitored directly by our developers. They might check the details and provide some suggestions that may help. https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop   Regards Nikunj ... View more

Hi there,    We apologize for the issue you are facing while trying to use the double click to reset feature in Lightroom.   Would you mind sharing the version of Lightroom you are currently using by going to the Help menu > System Info?   Regards Nikunj ... View more

Hi Michael,   Just to confirm, I believe you are referring to the bit depth of the image that you are working with, right?   If so, you can check and change the bit depth by going to the Image menu in Photoshop > select Mode and change the bit depth. The option that you with a check mark would be the option which is currently selected for the image.     Regards Nikunj   ... View more

Hi there,   We apologize for the issue you are facing which trying to create a contact sheet using Photoshop Elements.   Would you mind checking the discussion and the steps mentioned in that post linked below to check if that helps? https://community.adobe.com/t5/Photoshop-Elements/Contact-Sheet-Error/td-p/9852190   Regards Nikunj ... View more

I see you are using a Huawei phone and I would like to inform you that there is currently an issue which is being worked on by our developers related to Huawei devices. ... View more