Hi there,    Scratch disk is basically the amount of free space on the main drive of your computer that Photoshop requires to Create necessary temporary files.   You can check the details mentioned in the article linked below. https://helpx.adobe.com/in/photoshop/using/scratch-disks-preferences.html   To use an external hard drive as a scratch disk with the Macbook Pro, you would need a hard drive which is in the FAT32 file format.   Regards Nikunj ... View more

Could you please check the amount of free space you have on the computer's C: drive? And what format if the file in that you are trying to embed? ... View more

Please try to reset the preferences of Photoshop once using the steps mentioned in the link below. https://helpx.adobe.com/in/photoshop/using/preferences.html   Note : Please take a backup of your presets, actions, brushes and other settings prior to resetting the preferences. ... View more

Glad we got it working. I would recommend you check the manufacturers website to for drivers updates for your Graphic card since this may be happening due to old or incompatible drivers. ... View more

Hi there,   We apologize for the issue you are getting while trying to embed or link images.    Would you mind going to the Help menu > System info and sharing the version of Photoshop with us along with the operating system version you are using?   You can to go to the Preferences for Photoshop, then navigate to the Performance tab and set Cache Level to 2 and the Cache Tile size to 1028K. Then quit and relaunch Photoshop to check if that helps.     Regards Nikunj ... View more

Hi there,   You can submit the feature request at the forum linked below. This forum is monitored directly by our developers and then can check if the feature can be included in a future version.   https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_lightroom_cc   Regards Nikunj ... View more

Hi there,   The Sony model ILCE-7RM4 is a fairly new camera, the support for which has been added recently to Lightroom, however, it is still in the preliminary stage.   Please see the article for supported cameras below. https://helpx.adobe.com/in/camera-raw/kb/camera-raw-plug-supported-cameras.html#ps   I would request you to check if you have any updates available for Lightroom to ensure you have the latest version of the application installed.    Regards Nikunj ... View more

Hi there,   JPEG is a highly compressed format and hence the image size gets reduced drastically when saving the images from RAW to JPEG.   You can keep the image Quality at 100 and the Resolution at 300 pixels per inch while exporting the image from Lightroom Classic and that should give you decent result. Also, ensure that the option for Resize to Fit is unchecked.   Regards Nikunj ... View more

Hi there,   Could you confirm if you are using a Mac or Windows computer?   In case you are using a Mac and the pop up is asking for the password to allow the installer to make changes then try to use your Mac password in the field. Basically your computer is asking for authentication to allow the installer to run.   Regards Nikunj ... View more

Hi there,   You can import the images to Lightroom on your iPhone and enable sync on both Lightroom mobile and Lightroom classic on your desktop to have the full resolution images on your desktop.    In Lightroom Classic on your desktop, you can go to the Preferences for Lightroom Classic and go to the Lightroom Sync panel and assign the folder on your computer where you wish to save the downloaded images.      Regards Nikunj ... View more

Hi there,   Lightroom Classic does not use the Graphics processor during exporting images. It only uses the graphics processor to generate the previews and from Lightroom classic version 8.4 for image editing as well.    Please see the below mentioned articles: https://helpx.adobe.com/in/lightroom-classic/kb/lightroom-gpu-faq.html https://helpx.adobe.com/lightroom-classic/help/whats-new/2019-4.html   For exporting images, Lightroom classic only depends on the CPU of the computer.   Regards Nikunj ... View more

Hi there,   We currently do not have the option to sort the color swatches Alphabetically in Photoshop.   You may submit this as a suggestion (feature request) at the below mentioned link. This forum is monitored directly by our developers and they can check if the feature can be included in a future version. https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop   Regards Nikunj ... View more

Hi there, We apologize for the issue you are facing while syncing presets from Lightroom desktop to your mobile phone.   Please make sure that Lightroom desktop is currently running on version 2.4.1 by going to the Help menu > System info and Lightroom mobile should be on 4.4.2 for Android and 4.4.1 for IOS. Could you please sign out of the Lightroom CC mobile app and sign back in? Also, have you tried to add images recently to the Lightroom desktop to check if you are able to sync the images properly to the phone? The presets you are trying to sync have been created by you or have you downloaded them from somewhere? Regards, Nikunj ... View more

Hi there,   Would you mind changing the export settings of the images and increase the quality to 100 instead of the 60 at which you are currently exporting to check if that helps?   Also, have you tried to trasnfer the images using a different method like through a cable of uploading it to the iCloud storage from your Dell and then downloading it to the iPhone to check if there is any difference?   It would also be helpful if you could share the dimensions of the image or the link to the image so that we could check the image once.   Regards Nikunj ... View more

Hi there,    We apologize for the issue you are facing while trying to use Save for Web in Photoshop Elements 17.0 on your Mac.   Would you mind sharing the macOS version you are currently using?   In case you are using macOS Mojave (10.14.x), please follow the steps mentioned below to check if it helps. Click on the Apple logo on the top left and select System Preferences. Navigate to Security and Privacy > Select the Privacy panel > Select Accessibility from the list on the left. You would see a list on the right once you select Accessibility. Please check if you see Photoshop Elements Editor in the list. If you do not, please unlock the screen using the lock icon on the bottom left and add the Photoshop Elements editor from the applications folder and ensure that you see a check mark before its name. Then restart the computer and try using Save for Web in Photoshop Elements again to check if that works.   Regards Nikunj ... View more

Hi there,   As you have mentioned that you are facing the issue with a particular image in Lightroom 6.14, would you mind checking if the particular image has been moved from the location or has been edited using any other editor?   Also, please check the image in the Library module to see if you see an exclamation mark on it or any other image in the same folder?   Regards Nikunj ... View more

You can raise this as a feature required at the forum linked below. This forum is monitored directly by our developers. https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_bridge?topic-list[settings][type]=idea ... View more

If the application stays stable while the Graphic Processor is OFF then it may be an issue due to the drivers of the Graphic card installed on the computer. In that case you may need to install the latest version of the Graphic drivers from the manufacturers website.. ... View more

Hi there,   We apologize for the issues you are facing with using Lightroom Classic on your Dell XPS machine.   Would you mind checking the below mentioned details and performing the steps to check if it helps? Go to Preferences > Performance and increase the Camera Raw Cache size to 10.0GB or more. On the same tab, check the option to Use Smart Previews instead of Original for image editing and uncheck the option to Generate Previews in Parallel. On the Performance tab itself, select off from the drop down for Use Graphic Processor Go to the General tab and check the box to Replace Embedded previews by standard previews during idle time. Once you have made the above-mentioned changes, quit and relaunch Lightroom Classic prior to testing the application.   Since you plan to contact Dell, please ask them to check if there are any BIOS updates available for the machine in case you are using a laptop.   Regards Nikunj ... View more

Hi there,   We apologize for the issue you are facing with Camera Raw 11.4 while trying to use the HDR merge on more than 4 images.   This is a known issue and is currently being worked on by our developers. In the meanwhile, you can download and install the previous version of Camera Raw using the link mentioned below. https://helpx.adobe.com/in/camera-raw/kb/camera-raw-plug-in-installer.html   Regards Nikunj ... View more

Photoshop uses image caching and lowering the cache level helps with better allocation of the available RAM when working on files with multiple text layers. The example you shared for the file with multiple object layers had very low resolution objects hence the RAM requirement for that document would be less than the amount required for the file with the multiple text layers hence resulting in the lag you were experiencing. ... View more

Hi there,    We apologize for the perfomance issues you are facing while using Lightrroom classic.   Would you mind checking the version of Lightroom classic by going to the Help menu > System info to ensure you are using the latest version (version 8.4)?   If you are using the latest version, you may try the below mentioned steps to optimize the performance of Lightroom Classic. Go to Preferences > Performance and increase the Camera Raw Cache size 10.0GB or more. On the same tab, check the option to Use Smart Previews instead of Original for image editing and uncheck the option to Generate Previews in Parallel  Go to the General tab and check the box to replace Embedded previews by standard previews during idle time.   Once you have made the above mentioned changes, please quit and relaunch Lightroom Classic.   You can also optimize the catalog through the performance tab and then check if that helps.   Regards Nikunj ... View more

Hi there,    We apologize for the issue you are facing while trying to open GIF files in Photoshop.   Would you mind sharing some more information : The version of Photoshop you are using by going to the Help menu and selecting System Info.  Are you using a Mac or a Windows computer? (The operating system version would also be helpful) The GIF you are trying to open, have you created that yourself or have you downloaded the file from somewhere? Are you facing the same issue with all GIF files you are trying to open?   Also, since you are currently using Photoshop 2018, please try updating the application to the latest version through the Creative cloud desktop application to check if you face the same issue with the latest version.   You may also try to reset the preferences for Photoshop using the steps mentioned in the link below to check if that helps. https://helpx.adobe.com/in/photoshop/using/preferences.html   Regards Nikunj   ... View more

Hi there,   We apologize about the scratch disk issue you are facing with Photoshop.   Scratch disk is the amount of free space that Photoshop requires to create the necessary teamporary files to launch and work on the file you open. Please check the amount of free space you have on the main drive of your computer and try to free up some space.   You may also refer to the article linked below for steps on how to set up the Scratch disk. https://helpx.adobe.com/in/photoshop/using/scratch-disks-preferences.html   Regards Nikunj   ... View more

Hi there,   As happening in the above-mentioned example, it is expected that Photoshop would round of the value to the closest integer value since pixel information cannot be displayed in decimal (fractions) values by Photoshop.   Regards Nikunj   ... View more

Would you mind creating a new test user account with Administrative privileges so that we can test if you get the same error in the new user account as well? You can follow the steps mentioned in the link below. https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-account   Please test Photoshop in the new user account and let us know if that makes any difference.  ... View more

Would you mind going to the Preferences > Performance > and check the option to use Legacy Compositing.   Also, change the Cache tile size to 1028K and the Cache Level to 2. Then click OK and relaunch Photoshop to check if that helps. ... View more

Could you please check the version of Photoshop you are currently using and ensure you are using the latest version? Also, you may try resetting the preferences of Photoshop using the steps mentioned in the link below. https://helpx.adobe.com/in/photoshop/using/preferences.html   Note : Please take a back up of your actions, presets and other settings prior to resetting the preferences.  ... View more