Re: My History New Snapshot Dialog will not activa...

nikunj.m · ‎Feb 19, 2025

Hi Rick, thanks for reaching out! Please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text as a reply here or in a text file and attach the file with the original post. Thanks, Nikunj

nikunj.m · ‎Feb 14, 2025

Hi, thanks for reaching out! Please go to the Help menu in Lightroom Classic, then System info and copy the text. You can either paste the text here in a reply or to a text file and share the file with us. You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e Please backup your presets prior to resetting the preferences. Let us know how it goes! Thanks, Nikunj

nikunj.m · ‎Feb 14, 2025

Hi, we're sorry about the trouble! Where are the images saved? Are they on an external drive or your computer's local storage? You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e Let us know if that makes a difference! Thanks, Nikunj

nikunj.m · ‎Feb 14, 2025

Hi, welcome to the Photoshop Community! Please update Photoshop to the latest version (26.3) and check if the issue persists. If you continue to experience the same behavior, go to the Help menu in Photoshop, then System info, and copy the text. You can either paste the text as a reply here or into a text file and share the file with us. Also, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/3CS98TN Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/3QldplU Let us know how it goes! Thanks, Nikunj

nikunj.m · ‎Feb 04, 2025

February '25 REMIX IT! Hey everyone, we're back with another Remix-it challenge and thank you for the amazing responses on our January Remix-it. Angry Bird (The Indian Roller) This beautiful bird is nature’s answer to a flying color bomb with a personality to match! If birds had a fashion sense, this one would definitely be the diva of the sky, rocking its shades of blue like it's straight off the runway of "Bird Fashion Week. Show us what you can do to turn this bird's frown, upside down. Check back next month to see out top pick for this challenge. To check out the top picks of the January '25 Remix-it challenge, check out the the post here. About the photographer My name is Nikunj and I've been working here at Adobe since 2017. Have fun with the Remix; we can't wait to see your take on it! ‌😄‌" How to Join Make sure you have the latest version of Lightroom Desktop, iOS, or Android Follow this link to the February '25 Remix It! Challenge in Lightroom Share a screenshot & link to your Remix in the comments below! Helpful Links | Download Lightroom | Remix - Quick Tip | Lightroom Academy | Make your photo Remixable | How to edit Remixable photos in Lightroom | Remix It! Challenge Home

nikunj.m · ‎Feb 04, 2025

Hi all, Thank you so much for some amazing remixes. Here are our Top Picks for the January challenge: Junior Rocha: https://lightroom.app.link/OgHpRFUUwQb Euan Williamson: https://lightroom.app.link/ApBK2CEUwQb Henrik Heigl: https://lightroom.app.link/HqGPcuOUwQb Ellen Craft: https://lightroom.app.link/EscKHeSUwQb Dimpol Gogoi: https://lightroom.app.link/04KxMJ9UwQb Honorable Mentions: Nicolo Cerana: https://lightroom.app.link/zAB4OZFAvQb Myra Ferguson: https://lightroom.app.link/svl61QzBvQb Lisa Renna: https://lightroom.app.link/5VoYaggVwQb Lisa Guillory: https://lightroom.app.link/uNIchFVnAQb One image that absolutely stood out to the group selecting the top picks, was this Remix by Junior Rocha. We loved the execution that Junior was going for and the end result. Well done and thanks for sharing your Remix. Hope you keep coming back for more Remixes! https://lightroom.app.link/1YdVPlhRIQb

nikunj.m · ‎Jan 16, 2025

Hi, thanks for reaching out and we're sorry about the trouble! Would you mind telling us the exact version of Lightroom Classic you're using along with the exact macOS version you're on? You can try the steps suggested in this conversation: https://adobe.ly/40AU7ii Let us know if that makes a difference! Thanks, Nikunj

nikunj.m · ‎Jan 16, 2025

Hi, we're sorry about the trouble! Would you mind telling us what happens when you try to open a Raw file? Are you getting an error? You can try installing the latest version of Camera Raw directly using the link: https://adobe.ly/4ajMBeU Let us know if it makes a difference! Thanks, Nikunj

nikunj.m · ‎Jan 16, 2025

Hi, please check out this conversation: https://adobe.ly/40BUjxZ Thanks, Nikunj

nikunj.m · ‎Jan 14, 2025

Hi, thanks for posting on the Adobe Community! Something might have changed the file association leading to all files defaulting to Adobe Acrobat. You can change the default apps for specific file formats using the steps mentioned here: https://adobe.ly/40ddtst Let us know if this helps! Thanks, Nikunj

nikunj.m · ‎Jan 08, 2025

Hi, thanks for reaching out! Lightroom 5 has not been tested on Windows 11. Our 2023 versions and later are compatible with Windows 11 (Lightroom Classic 12 and later). Please check: https://adobe.ly/4h7BBDO Let us know if you have any questions! Thanks, Nikunj

nikunj.m · ‎Jan 08, 2025

Hi, thanks for posting this to the Photoshop Community! Please go to the Help menu in Photoshop, then System info and copy the text. You can paste the text here as a reply or in a text file and share it with us. Also, it might be helpful if you could share a video of the behavior as well so that we can try to recreate it. Thanks, Nikunj

nikunj.m · ‎Jan 06, 2025

Hey, are you using a VPN service? If yes and Jeff's suggestion doesn't work, try disconnecting the VPN and try again. Thanks, Nikunj

nikunj.m · ‎Jan 06, 2025

Thanks for sharing the info! Where are the files saved? Are they on your computer's local storage or an external drive? If they are an external drive, try moving them on your computer's local storage and check if that makes a difference. Thanks, Nikunj

nikunj.m · ‎Jan 03, 2025

Hi, could you tell us the size of the file you're experiencing the issue with? Also, please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text as a reply here or in a text file and share that file with us. Meanwhile, you can check out: https://adobe.ly/4a0DYFS Thanks, Nikunj

nikunj.m · ‎Jan 03, 2025

January '25 REMIX IT! A Very Happy New Year to everyone. Let's kick off the new year with an amazing Remix-it challenge. The winter Taj The iconic Taj Mahal captured on a cold December evening right before the sunset. The Taj Mahal stands as an eternal symbol of love, its ivory marble reflecting the brilliance of a timeless romance. Its intricate design and grandeur captivate the soul, blending art, architecture, and history in perfect harmony. As the sun rises and sets, the monument transforms, casting an almost magical glow that leaves every visitor in awe. Check back next month to see out top pick for this challenge. To check out the top picks of the December '24 Remix-it challenge, check out the the post here. About the photographer My name is Nikunj and I've been working here at Adobe since 2017. Have fun with the Remix; we can't wait to see your take on it! ‌😄‌" How to Join Make sure you have the latest version of Lightroom Desktop, iOS, or Android Follow this link to the January '25 Remix It! Challenge in Lightroom Share a screenshot & link to your Remix in the comments below! Helpful Links | Download Lightroom | Remix - Quick Tip | Lightroom Academy | Make your photo Remixable | How to edit Remixable photos in Lightroom | Remix It! Challenge Home

nikunj.m · ‎Jan 02, 2025

Hi, we're sorry about the trouble! Did you try removing the preferences of Photoshop when re-installing? If not, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/3Pl0TCk Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/3PmRFWi Let us know if that makes a difference! Thanks, Nikunj

nikunj.m · ‎Jan 02, 2025

Hi, we're sorry about the trouble with Lightroom Classic! Please go to the Help menu in Lightroom Classic, then System info, and copy the text. You can either paste it here as a reply or save it as a text file and share it with us. Where are the images stored? Are they on an external drive or your computer's local storage? You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e Thanks, Nikunj

nikunj.m · ‎Jan 02, 2025

We have seen situations in the past where drivers have caused instability with Photoshop as it checks for available devices and drivers at startup. Thanks, Nikunj

nikunj.m · ‎Jan 02, 2025

Hi, we're sorry about the trouble! Would you mind sharing more info, like which tablet and mobile phone you're working on and which Raw file you're trying to open/view in Lightroom? Please ensure you're signed in to the app using the correct email ID. Thanks, Nikunj

nikunj.m · ‎Jan 01, 2025

Hi all, Thank you so much for some amazing remixes. Here are our Top Picks for the December challenge: Christell Richard: https://lightroom.app.link/9ZvyVA0AiPb Ann Declerq: https://lightroom.app.link/mM51We216Ob Maria Dyer-Santos: https://lightroom.app.link/fVMI9nH26Ob Euan Williamson: https://lightroom.app.link/be54nvw26Ob Kathrin Federer: https://lightroom.app.link/s6hhr0D26Ob Well done - keep coming back! Thanks for sharing your remix. https://lightroom.app.link/UxVMlhsp0Ob Honorable Mentions: Ben Wilmore: https://lightroom.app.link/5F4iywbq7Ob Bob Silverman: https://lightroom.app.link/2fyPtFy26Ob Nicola Cerana: https://lightroom.app.link/Ovrdy4L26Ob Myra Ferguson: https://lightroom.app.link/AHKUYk4AiPb Byron Smith: https://lightroom.app.link/JiCFxd8AiPb Lisa Renna: https://lightroom.app.link/LbXM5eeBiPb Mohit Goyal: https://lightroom.app.link/zMO0WohBiPb Alexandra: https://lightroom.app.link/BeMwboTxFPb Michael Chow: https://lightroom.app.link/jBVR49YxFPb Roch Rutkowski: https://lightroom.app.link/YDFRZk3xFPb

nikunj.m · ‎Dec 23, 2024

Hi, thanks for reaching out! I'm able to see the lock screen widget on iPhone 13 running iOS 18.2 and Lightroom mobile version 10.1.1. Could you check the iOS version you're working on and the Lightroom version? Have you tried restarting your phone or re-installing the app to check if that makes a difference? Thanks, Nikunj

nikunj.m · ‎Dec 20, 2024

Hi, we're sorry about the trouble! Would you mind sharing the version of Lightroom and Photoshop you're using along with your computer's macOS version? You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e Thanks, Nikunj

nikunj.m · ‎Dec 20, 2024

Merging this post with an existing conversation related to this issue. Please upvote the conversation and follow it for updates related to the issue.

nikunj.m · ‎Dec 20, 2024

Hi, we're sorry about the trouble with Photoshop. Which version of Windows are you working on? Please ensure you have all available Windows updates installed on the computer. Have you used Photoshop on this machine in the past? If yes, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/4gpdKPW Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/4gvW6tN If not, please go to the Event Viewer in Windows, expand Windows logs, select Application, and check if you have any Error or Warning entries for Photoshop. Thanks, Nikunj

nikunj.m · ‎Dec 20, 2024

Hi, please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text as a reply here or in a text file and share the file with us. Meanwhile, try disabling the option to Use Graphics Processor from Camera Raw by going to the Photoshop menu, then Settings, and then Camera Raw. From the Camera Raw Preferences, select Performance and select Custom from the dropdown, then uncheck both options to Use GPU (see attached screenshot). Let us know if it makes a difference! Thanks, Nikunj

nikunj.m · ‎Dec 19, 2024

Hi, we're sorry about the trouble! Please go to the Help menu in Photoshop, then System info and copy the text. You can share the text with us by pasting it as a reply here or pasting it into a text file and sharing the file with us. Please ensure you have the latest Windows updates installed on the computer along with the latest drivers for the hardware you have on the machine. Thanks, Nikunj

nikunj.m · ‎Dec 19, 2024

Hi, thanks for posting to the Adobe Community and we're sorry about the trouble! Please go to the Help menu in Photoshop, then System info and copy the text. You can paste it as a reply here or in a text file and share the file with us. It would also be helpful if you could make a video of the issue and share that here so that we can try reproducing it. Thanks, Nikunj

nikunj.m · ‎Dec 18, 2024

Hi, thanks for reporting this! I was able to reproduce this on Apple Silicon Mac as well like Jeff! We've shared the info with the product team. Thanks, Nikunj

nikunj.m · ‎Dec 18, 2024

Hi, we're sorry about the trouble with Photoshop crashing while trying to print! Please try reinstalling the drivers for your printer directly from the manufacturer's website. Also, update Photoshop to the latest version (26.2). If you continue to experience the same behavior, try pressing and holding the Spacebar on your keyboard when you click on Print. Let us know how it goes! Thanks, Nikunj

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