Re: Unable to reach adobe servers MAC OS MONTEREY

nikunj.m · ‎Jan 06, 2025

Hey, are you using a VPN service? If yes and Jeff's suggestion doesn't work, try disconnecting the VPN and try again. Thanks, Nikunj

nikunj.m · ‎Jan 06, 2025

Thanks for sharing the info! Where are the files saved? Are they on your computer's local storage or an external drive? If they are an external drive, try moving them on your computer's local storage and check if that makes a difference. Thanks, Nikunj

nikunj.m · ‎Jan 03, 2025

Hi, could you tell us the size of the file you're experiencing the issue with? Also, please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text as a reply here or in a text file and share that file with us. Meanwhile, you can check out: https://adobe.ly/4a0DYFS Thanks, Nikunj

nikunj.m · ‎Jan 03, 2025

January '25 REMIX IT! A Very Happy New Year to everyone. Let's kick off the new year with an amazing Remix-it challenge. The winter Taj The iconic Taj Mahal captured on a cold December evening right before the sunset. The Taj Mahal stands as an eternal symbol of love, its ivory marble reflecting the brilliance of a timeless romance. Its intricate design and grandeur captivate the soul, blending art, architecture, and history in perfect harmony. As the sun rises and sets, the monument transforms, casting an almost magical glow that leaves every visitor in awe. Check back next month to see out top pick for this challenge. To check out the top picks of the December '24 Remix-it challenge, check out the the post here. About the photographer My name is Nikunj and I've been working here at Adobe since 2017. Have fun with the Remix; we can't wait to see your take on it! ‌😄‌" How to Join Make sure you have the latest version of Lightroom Desktop, iOS, or Android Follow this link to the January '25 Remix It! Challenge in Lightroom Share a screenshot & link to your Remix in the comments below! Helpful Links | Download Lightroom | Remix - Quick Tip | Lightroom Academy | Make your photo Remixable | How to edit Remixable photos in Lightroom | Remix It! Challenge Home

nikunj.m · ‎Jan 02, 2025

Hi, we're sorry about the trouble! Did you try removing the preferences of Photoshop when re-installing? If not, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/3Pl0TCk Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/3PmRFWi Let us know if that makes a difference! Thanks, Nikunj

nikunj.m · ‎Jan 02, 2025

Hi, we're sorry about the trouble with Lightroom Classic! Please go to the Help menu in Lightroom Classic, then System info, and copy the text. You can either paste it here as a reply or save it as a text file and share it with us. Where are the images stored? Are they on an external drive or your computer's local storage? You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e Thanks, Nikunj

nikunj.m · ‎Jan 02, 2025

We have seen situations in the past where drivers have caused instability with Photoshop as it checks for available devices and drivers at startup. Thanks, Nikunj

nikunj.m · ‎Jan 02, 2025

Hi, we're sorry about the trouble! Would you mind sharing more info, like which tablet and mobile phone you're working on and which Raw file you're trying to open/view in Lightroom? Please ensure you're signed in to the app using the correct email ID. Thanks, Nikunj

nikunj.m · ‎Jan 01, 2025

Hi all, Thank you so much for some amazing remixes. Here are our Top Picks for the December challenge: Christell Richard: https://lightroom.app.link/9ZvyVA0AiPb Ann Declerq: https://lightroom.app.link/mM51We216Ob Maria Dyer-Santos: https://lightroom.app.link/fVMI9nH26Ob Euan Williamson: https://lightroom.app.link/be54nvw26Ob Kathrin Federer: https://lightroom.app.link/s6hhr0D26Ob Well done - keep coming back! Thanks for sharing your remix. https://lightroom.app.link/UxVMlhsp0Ob Honorable Mentions: Ben Wilmore: https://lightroom.app.link/5F4iywbq7Ob Bob Silverman: https://lightroom.app.link/2fyPtFy26Ob Nicola Cerana: https://lightroom.app.link/Ovrdy4L26Ob Myra Ferguson: https://lightroom.app.link/AHKUYk4AiPb Byron Smith: https://lightroom.app.link/JiCFxd8AiPb Lisa Renna: https://lightroom.app.link/LbXM5eeBiPb Mohit Goyal: https://lightroom.app.link/zMO0WohBiPb Alexandra: https://lightroom.app.link/BeMwboTxFPb Michael Chow: https://lightroom.app.link/jBVR49YxFPb Roch Rutkowski: https://lightroom.app.link/YDFRZk3xFPb

nikunj.m · ‎Dec 23, 2024

Hi, thanks for reaching out! I'm able to see the lock screen widget on iPhone 13 running iOS 18.2 and Lightroom mobile version 10.1.1. Could you check the iOS version you're working on and the Lightroom version? Have you tried restarting your phone or re-installing the app to check if that makes a difference? Thanks, Nikunj

nikunj.m · ‎Dec 20, 2024

Hi, we're sorry about the trouble! Would you mind sharing the version of Lightroom and Photoshop you're using along with your computer's macOS version? You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e Thanks, Nikunj

nikunj.m · ‎Dec 20, 2024

Merging this post with an existing conversation related to this issue. Please upvote the conversation and follow it for updates related to the issue.

nikunj.m · ‎Dec 20, 2024

Hi, we're sorry about the trouble with Photoshop. Which version of Windows are you working on? Please ensure you have all available Windows updates installed on the computer. Have you used Photoshop on this machine in the past? If yes, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/4gpdKPW Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/4gvW6tN If not, please go to the Event Viewer in Windows, expand Windows logs, select Application, and check if you have any Error or Warning entries for Photoshop. Thanks, Nikunj

nikunj.m · ‎Dec 20, 2024

Hi, please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text as a reply here or in a text file and share the file with us. Meanwhile, try disabling the option to Use Graphics Processor from Camera Raw by going to the Photoshop menu, then Settings, and then Camera Raw. From the Camera Raw Preferences, select Performance and select Custom from the dropdown, then uncheck both options to Use GPU (see attached screenshot). Let us know if it makes a difference! Thanks, Nikunj

nikunj.m · ‎Dec 19, 2024

Hi, we're sorry about the trouble! Please go to the Help menu in Photoshop, then System info and copy the text. You can share the text with us by pasting it as a reply here or pasting it into a text file and sharing the file with us. Please ensure you have the latest Windows updates installed on the computer along with the latest drivers for the hardware you have on the machine. Thanks, Nikunj

nikunj.m · ‎Dec 19, 2024

Hi, thanks for posting to the Adobe Community and we're sorry about the trouble! Please go to the Help menu in Photoshop, then System info and copy the text. You can paste it as a reply here or in a text file and share the file with us. It would also be helpful if you could make a video of the issue and share that here so that we can try reproducing it. Thanks, Nikunj

nikunj.m · ‎Dec 18, 2024

Hi, thanks for reporting this! I was able to reproduce this on Apple Silicon Mac as well like Jeff! We've shared the info with the product team. Thanks, Nikunj

nikunj.m · ‎Dec 18, 2024

Hi, we're sorry about the trouble with Photoshop crashing while trying to print! Please try reinstalling the drivers for your printer directly from the manufacturer's website. Also, update Photoshop to the latest version (26.2). If you continue to experience the same behavior, try pressing and holding the Spacebar on your keyboard when you click on Print. Let us know how it goes! Thanks, Nikunj

nikunj.m · ‎Dec 18, 2024

Hi Andy, thanks for getting back and we're glad that things are working properly now. As mentioned in the previous message, the Creative Cloud desktop app works in the background to ensure that the apps are licensed. If it is not working properly for any reason, the Adobe Genuine service may pop up as it's not able to identify if you're running a legitimate copy of the application or not. Let us know if you have any questions or need help with anything else! Thanks, Nikunj

nikunj.m · ‎Dec 17, 2024

Hi, would you mind telling us the version of Lightroom Classic you're working on? Are the images on an external drive of your computer's internal storage? You can try the suggestion in this conversation to check if it helps: https://adobe.ly/41EP6q6 Thanks, Nikunj

nikunj.m · ‎Dec 17, 2024

Hi, we're sorry about the trouble with Photoshop. Please try updating macOS to the latest version to check if that makes a difference. If you continue to experience the same behavior, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/4flE1gH Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/3BAZDrv Let us know how it goes! Thanks, Nikunj

nikunj.m · ‎Dec 17, 2024

Hi, thanks for reaching out to the Adobe Community! Can you check which layer is selected from the layers panel and select a different layer to see if you experience the same behavior? If you experience the same behavior, it might be helpful to share a screenshot of the layers panel. Thanks, Nikunj

nikunj.m · ‎Dec 17, 2024

Hi, sorry about the trouble caused by the pop-up! The Creative Cloud desktop app is responsible for ensuring that the applications installed on your computer are licensed. Can you check if the Creative Cloud app is installed on your computer and working properly? Also, try signing out of the app and signing back in to see if that helps. Let us know how it goes! Thanks, Nikunj

nikunj.m · ‎Dec 16, 2024

Thanks for sharing the info! Please go to the Photoshop menu, then Settings, then Performance and uncheck the option to Use Graphics Processor. Once done, relaunch Photoshop to check if you continue to experience the same behavior. Thanks, Nikunj

nikunj.m · ‎Dec 16, 2024

Hi, since you had posted on a very old conversation, I've moved your comment out as a standalone post. Please share the version of Photoshop you're using along with the operating system of the computer you're working on. What happens when you try to use the Text tool? You can try resetting the tool if that helps. You can check out the steps here: https://adobe.ly/3Bzs8G1 Let us know if this makes a difference! Thanks, Nikunj

nikunj.m · ‎Dec 16, 2024

Hi, we're sorry about the trouble with Photoshop. Please check if you have an update available for Photoshop and check if the issue persists. If it does, go to the Help menu in the App, then System info and copy the text. You can either paste the text here as a reply or in a text file and share the file with us. You can also check out: https://adobe.ly/41CPB3N Thanks, Nikunj

nikunj.m · ‎Dec 16, 2024

Hi, we're sorry about the trouble with Lightroom Classic. Please go to the Help menu in Lightroom Classic, then System info and copy the text. You can either paste the text here as a reply or in a text file and share the file with us. What happens when you try to use the camera for tethered capture? You can check out: https://adobe.ly/49DOy5G Thanks, Nikunj

nikunj.m · ‎Dec 16, 2024

Hi, we're sorry about the trouble with Photoshop. Please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text as a reply here or in a text file and share the file with us. Please ensure you have the latest version of Photoshop installed on your computer along with all available Windows updates and the latest drivers for your computer's GPU. Thanks, Nikunj

nikunj.m · ‎Dec 16, 2024

Hi, by Virtual memory are you referring to the Scratch disk full error? If yes, please check out: https://adobe.ly/4gh0898 If you continue to experience issues, please share the version of Photoshop you're using along with your computer's operating system and your workflow. Thanks, Nikunj

nikunj.m · ‎Dec 13, 2024

Hi, we're sorry about the trouble! Would you mind sharing the version of Lightroom mobile you're using along with some information about the device (make, model and operating system) you're using the app on? Are you working with Raw files or some other file format? Thanks, Nikunj

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