Sure. Please feel free to reach out to us for any further assistance. ... View more

Thank you for your response. All sorted 👍🏻 ... View more

Hi Nikunj ... View more

Thank you David for all your help; could not have found the Signature area without it! --    ... View more

Thank you guys so much! I restarted my computer but that didn't work, so I uninstalled photoshop and reinstalled it. This was before I had read the replies. That worked for me, though. I'm not exactly sure why it did that in the first place, but I'm going to look into the GPU thing that was suggested. Thanks again!  ... View more

Is possible to have the file re-saved using the version that it was created with? If yes, then please save the option for Maximum Compatibility checked. ... View more

Hi Jordon,   We apologize for the issue you are facing while using your Huion kamvas GT 191 tablet with Photoshop.   The tablet is not tested with Photoshop and there may be compatibility issues with the tablet.   I would request you to post your query on the below mentioned forum since it is monitored directly by our developers. They might check the details and provide some suggestions that may help. https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop   Regards Nikunj ... View more

Look at the Document tab on top. RGB/8 for example. 8 is the "bit depth". You change that under Image menu > Mode. ... View more

Hi there,   We apologize for the issue you are facing which trying to create a contact sheet using Photoshop Elements.   Would you mind checking the discussion and the steps mentioned in that post linked below to check if that helps? https://community.adobe.com/t5/Photoshop-Elements/Contact-Sheet-Error/td-p/9852190   Regards Nikunj ... View more

I see you are using a Huawei phone and I would like to inform you that there is currently an issue which is being worked on by our developers related to Huawei devices. ... View more

Correct. The XMP file is what contains the edits performed on the RAW file. If the XMP is deleted, the edits are lost. In the DNG you save through Camera Raw, the sliders would appear with the adjustment levels. ... View more

Hi Brian,   We apologize for the performance issues you are facing with Photoshop on your iMac.   Since you are running macOS 10.14.6, please go to the System preferences for your Mac and then navigate to Security and Privacy > select the Privacy tab > Select Accessibility from the panel on the left and check if Photoshop CC 2019 is added to the list. If not then please add Photoshop C 2019 to the list using the + sign at the bottom of the panel and ensure that the box prior to it is checked.     You may also try the steps mentioned in the article below. https://helpx.adobe.com/in/photoshop/kb/optimize-photoshop-cc-performance.html   Regards Nikunj ... View more

Hi there,   We apologize for the issue you are facing while working with videos in Lightroom Classic.   Would you mind sharing a few more details related to the video and the version of Lightroom you are using? Please go to the Help menu and select System info and share the version of Lightroom Classic. Are you using a Mac or Windows? (The operating system version would also be helpful) What is the format of the video and which device (source) was is recorded with? Are you importing the video from your computers local storage or an external source like an SD card or an external hard drive?   Regards Nikunj ... View more

Many thanks, it works. It even works after I restored my old preference file. Again many thanks. ... View more

It does. Thank you! ... View more

Thanks for the reply.   So here's what I've done.  I've reverted to V 8.31 and then to 8.3 and then back to 8.4.1 and now it works... just weird ... View more

Canvas size is only 1200x800px. It shouldn't be that hard for photoshop to render surely. Thanks for your reply. ... View more

At first I was getting a prompt saying the catalog could not be found but then I located it and no prompt the launching of lightroom will just freeze at “reading preferences” and stay like that. I did try to delete the lock file but that didn’t change anything. the .wal will blink while trying to open it also. I have tried resetting the preferences with no luck. I just sent the catalog to Adobe to see if they can fix the corruption. Thanks ... View more

@ Jimain Graham, hope this is correct, maybe it would be good if you include some info so we can offer informed advice when you next post. Welcome to the forum.   ... View more

For anyone else reading this Never post private information on a public forum... including your actual email address or phone number Scammers try to steal serial numbers and other private information by posing as Adobe employees... Never give your private information to someone who contacts you with an email of adobedesk @ usa . com since this is a FAKE support person Adobe does not use Skype... if someone asks you to talk to them via Skype to "help" you, immediately report their Adobe ID in https://community.adobe.com/t5/Community-Help/bd-p/community-help so the person may be banned from the forums ... View more

The slider should be visible to you even if you have Camera Standard as the profile selected instead of Adobe Standard or Adobe Color. ... View more

Also see   http://www.computer-darkroom.com/lr2_find_folder/find-folder.htm ... View more

Hi There,   We apologize about the issue you are facing with Lightroom classic in the develop module.   This may be happening due to either an incompatible Graphic card or the Graphic drivers installed on the computer.   You can go to the Preferences for Lightroom through the Edit menu. Go to the Performance Tab and uncheck the option to Use Graphic Processor. If Lightroom is up to date to the latest version then select OFF from the drop down and select OK. Then quit and relaunch Lightroom Classic to check if the images appear properly in the develop module.   If it works with the Graphic Processor disabled. You can check the troubleshooting steps as per the below mentioned article. https://helpx.adobe.com/in/photoshop/kb/troubleshoot-gpu-graphics-card.html   Note: Though the acticle is for Photoshop but the steps should help with Lightroom as well.   Let us know if that helps.   Regards Nikunj ... View more

Thank you! ... View more

A 15-inch screen with 3840 x 2160 resolution is just marketing fluff. Looks impressive on paper, but has no practical relevance. It's well beyond what a person with perfect vision can resolve in real life. 4K screens start to make sense from 24 inch and upwards.   Most applications, when detecting a high density/4K screen, will scale everything accordingly so that it looks the same size on screen as on a standard HD screen. But Photoshop is a special case here. It scales the UI, so no problem there - but the image will be a quarter size from what you're used to. This is because Photoshop at 100% renders one image pixel to one screen pixel. This is a holy principle in critical pixel-based raster editing. However, most consumer-oriented photo viewers and web browsers don't need to display that accurately, so they scale the image up as well. The result is size inconsistencies that confuse a lot of people. ... View more

If you are facing the issue with a particular file then it is possible that Photoshop is not able to read the JPEG correctly due to a corruption in the file. ... View more

Thank you, the article helps a lot ... View more

Hi there,   The Lightroom engineering team is able to create the tethering support for cameras based on the SDK for the camera provided by the camera manufacturer. Sony currently does not provide a camera SDK to allow Lightroom to control the Sony camera.   Please check with Sony if they provide a tether plug-in for Lightroom.   You may follow the discussion on the forum linked below and add your vote to the discussion. This forum is monitored directly by our developers. https://feedback.photoshop.com/photoshop_family/topics/lightroom-tethering-with-sony-a7iii   Regards Nikunj ... View more

I've been struggling for some months now with slow LR when editing images and did what you've stated here to do and for the first time it is working like it used to for me. I can't tell you what a difference this has made in my every day! Best day of work I've had in a LONG time! Thank you for your expertise! ... View more

Glad we got it working. I would recommend you check the manufacturers website to for drivers updates for your Graphic card since this may be happening due to old or incompatible drivers. ... View more