Re: Replacing text in Comment mode

sb116 · ‎Oct 24, 2016

Hi LSInman Please confirm OS and application version you are using. Also please share a screenshot for the same. You may follow the link below to attach the screenshot: FAQ: How do I capture and post a screen shot or video? Thanks, Supriya

sb116 · ‎Oct 21, 2016

Hi benjamink63602811 The issue has already been reported to the product team and we are looking into it. You will be updated as soon as we have a fix. Thanks, Supriya

sb116 · ‎Oct 21, 2016

Hi claudiajo Apologies for the late response. Please refer to the link below and see if it helps: Fix PDFMaker unavailability in MS Office Let me know if the issue still persists. Thanks, Supriya

sb116 · ‎Oct 21, 2016

Hi benjamink63602811 Thank you for the information. This is an on going issue and has already been reported. Appreciate your patience. Thanks, Supriya

sb116 · ‎Oct 21, 2016

Hi scottf31367904 Apologies for the late response. Acrobat X is not compatible with Windows 10, the features may or may not work. Please check the system requirements in the link below: Adobe Acrobat system requirements Thanks, Supriya

sb116 · ‎Oct 21, 2016

Hi alxmntrvl Apologies for the late response. This is a known issue and there is no fix available as of now unfortunately; however, the issue is fixed in the later versions. Please refer to the document below: Error: "...cannot start the image editing application..." | Edit Object tool | Adobe Acrobat X | Mac OS Thanks, Supriya

sb116 · ‎Oct 20, 2016

Hi jamesl97213128 Please share your Adobe id through the private message so that I can check it at my end. Also please share the screenshot of the error you get when trying to access your files. To attach the screenshot you may refer to the link below: FAQ: How do I capture and post a screen shot or video? Thanks, Supriya

sb116 · ‎Oct 20, 2016

Hi Mexxs Please refer to the link below and see if it helps: Fix PDFMaker unavailability in MS Office Let me know if the issue still persists. Thanks, Supriya

sb116 · ‎Oct 20, 2016

Hi jamesl97213128 Please share the workflow you are following and do you have a subscription for the Acrobat Pro or you are trying to download the trial? Also you an refer to the link below and see if it helps: Download Pro or Standard versions of Acrobat DC, XI, or X Thanks, Supriya

sb116 · ‎Oct 20, 2016

Hi stephaniep19495674 You can surely us the subscription on your new computer. Please refer to the link below and see the instructions for the same: Download and install Acrobat DC subscription Let me know if you still need help. Thanks, Supriya

sb116 · ‎Oct 20, 2016

Hi thomasm48779357 As you already are aware the subscription can be installed and used on two computers. It can be a Mac or a Windows or one of each. However the PDF can be opened on different systems and that should not cause any issues. Let me know if you need more help with this. Thanks, Supriya

sb116 · ‎Oct 20, 2016

Hello, The Lotus Notes 9 you are referring to are not compatible with Adobe Acrobat 9 and 10. However it should work well for you for the Acrobat 11.0.6 You may refer to the document in the link below and check for the same: Web browsers and PDFMaker applications compatible with Acrobat and Reader Thanks, Supriya

sb116 · ‎Oct 19, 2016

Hi pasqualev34213153 Please refer to the link below and see if it helps you: Combine or merge files into a single PDF, Adobe Acrobat DC Let me know If you still need help with it Thanks, Supriya

sb116 · ‎Oct 19, 2016

Hi t.raab27 Please confirm the application you are using. Also please refer to the link below : https://acrobatusers.com/tutorials/how-to-add-a-date-stamp-to-a-form See if it helps and let me know if you still need help. Thanks, Supriya

sb116 · ‎Oct 19, 2016

Hi Rhondalee22 Please share your workflow that you follow. Also it would be great if you could attach a screenshot. Please refer to the link below to attach a screenshot: FAQ: How do I capture and post a screen shot or video? Thanks, Supriya

sb116 · ‎Oct 18, 2016

Hi jonathand5062503 Apologies for the late response. Please confirm the workflow you are following and any error you receive. Also please confirm the OS and the application version you are using. Thanks, Supriya

sb116 · ‎Oct 18, 2016

Hi benjamink63602811 Please confirm if you receive any particular error when you try to attach the file. Also if you could add a scheenshot for a better understanding. You may refer to the link below to attach a screenshot: FAQ: How do I capture and post a screen shot or video? And in the meanwhile you can try the repair using the Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and try again and let me know if it helps. Thanks, Supriya

sb116 · ‎Oct 18, 2016

Hi satyenp33167876 Adobe Reader DC is set up for continuous updating. So you may modify the settings via the Adobe Customization Wizard DC or the Windows registry. For the windows registry setting refer to this: Windows Updates Let me know if the issue still persists. Thanks, Supriya

sb116 · ‎Oct 17, 2016

Hi 59459048 Sure please try it and see if it works. Unfortunately we have no workaround due to system and application compatibility issue. Regards, Supriya

sb116 · ‎Oct 17, 2016

Hi christinaRicci Please check the private message i have sent to you for some information needed on this. Thanks, Supriya

sb116 · ‎Oct 17, 2016

Hi 59459048 Please try uninstalling and reinstalling the application. Also this version of the application may or may not be supported by the OS you mentioned. And so there is no fix for it unfortunately. You may also refer to the link below fo rmore information on it: System requirements for Adobe Reader—older versions (XI, X, 9) Thanks, Supriya

sb116 · ‎Oct 17, 2016

Hi helpvog Assuming the application might not be licensed properly, please try launching the Adobe distiller and wait for a while after it launches and check if it gives you a pop up or asks to you to licnese the application. If you receive one all you have to do is license it and then try your workflow again. Also please try and check if the issue is reproduced with other files as well. And follow the steps and open Acrobat go to File >Create> PDF from file and browse and look for the file and see if it works. Let me know if any of it helps. Thanks, Supriya

sb116 · ‎Oct 17, 2016

Moving to the Flashplayer Team

sb116 · ‎Oct 17, 2016

Hi All, For testing, please try to open a different sample PDF on the Internet Explorer browser. And confirm if the issue is reproduced on that as well. Regards, Supriya

sb116 · ‎Oct 14, 2016

Hi mariee73162175 Please confirm if you have Adobe Flash player installed on your system. If not try getting that and see if it works. Also please confirm the OS version you are using and share the sample file or the URL to it so that i can check it at my end. I have sent you a personal message on information to share the file. Thanks, Supriya

sb116 · ‎Oct 13, 2016

Hi sphephelon3234406 Please try these steps: Open your Application, go to Edit> Preferences> General> Click on set as my default PDF handler. Let me know if it helps. Regards, Supriya

sb116 · ‎Oct 13, 2016

Hi rxrd Please try the repair installation and follow the steps in the link below: Quick fix | View PDFs on Web, Adobe Acrobat Reader Let me know if it helps. Also please share the OS version you are using and add screenshots to the error you get. You may add the screenshot by the steps below: FAQ: How do I capture and post a screen shot or video? Regards, Supriya

sb116 · ‎Oct 12, 2016

Hi sameerk4029390 Its most likely that when you installed the Adobe Reader Application you did not uncheck the option that confirms if you wish to get truekey along as you can find in the screenshot. Please try the steps in the link below and see if it helps: https://help.truekey.com/hc/en-us/articles/212870718-How-do-I-uninstall-the-True-Key-app-from-my-Windows-device- Let me know if the issue still persists. Regards, Supriya

sb116 · ‎Oct 12, 2016

Hi Mjbarton3 I would suggest you to deactivate the application and then activate it. Further open the Photoshop and it will prompt you to enter the serial number. Once done close the application and open the photoshop again to check its active. If it works well then try opening Acrobat. Plus it is quite possible that your OS might not be compatible with this version of the suite. Let me know if it helps. Regards, Supriya

sb116 · ‎Oct 12, 2016

Hi rafanb94724960 Please share your Adobe id (the wrong one ) with which you have signed up for the subscription. Also please share the id you want it to be updated to. You can send the details in the private message so that i can check at my end. Regards, Supriya

sb116

sb116

Activity

Re: Replacing text in Comment mode

Re: Reader DC "send file as e-mail attachment" but...

Re: Adobe Acrobat DC and MS Office 2013 -

Re: Reader DC "send file as e-mail attachment" but...

Re: acrobat x pro won't open up on my windows 10 c...

Re: "Acrobat cannot start the image/object editing...

Re: ? attempted to download acrobat 11 pro as per ...

Re: Pdf-Maker add does´nt appear in word

Re: ? attempted to download acrobat 11 pro as per ...

Re: Paid Subscription

Re: Using DC Pro on two computers

Re: Shared Review, Cannot Access Lotus Notes Addre...

Re: Combine files

Re: how to add date and time when the document is ...

Re: When I want to make a pdf of a word document f...

Re: iOS 10 Fill & Sign app crash

Re: Reader DC "send file as e-mail attachment" but...

Re: How to disable Acrobat Reader DC Auto Update

Re: Acrobat Pro crashing

Re: garbled fonts when trying the optimize setting...

Re: Acrobat Pro crashing

Re: PDF Maker error - Adobe Acrobat DC and Office ...

Re: Probleme flash player

Re: Grey Screen in IE 11 after newest DC update

Re: No sound in pdf video

Re: how do I set acrobet as default on a windows P...

Re: Grey Screen in IE 11 after newest DC update

Re: How to uninstall True Key

Re: Adobe Creative Suite 4 Design Premium

Re: changing verification email