Re: Cancelled CC, no longer able to use CS6

thatsmauri · ‎Jan 28, 2018

Hello trinacmt, please go to this link and follow the instructions that are inside Jeff's post: Re: CC keeps telling me to renew when I open a CS6 program. Kind Regards, Maurice

thatsmauri · ‎Jan 28, 2018

BartonGarrett256, try these free, open-source plugins: fnord software blog: WebM and Theora plug-ins for Premiere (beta) You may also want to use the Feature Request form to let Adobe know: Feature Request/Bug Report Form Kind Regards, Maurice

thatsmauri · ‎Jan 28, 2018

Hi Nilsson, unfortunately, Creative Cloud Apps can't be installed on removable flash storage devices (such as SD-cards). Kind Regards, Maurice

thatsmauri · ‎Jan 28, 2018

Hello Dastrox, as this is mainly a user-to-user forum, we won't be able to help you. To get in touch with the Customer Care Team, please follow this link: » Contact Customer Care You can also reach out to the Customer Care Team via twitter: @AdobeCare Before you jump into another subscription, I'd suggest you to read the Terms carefully: » Learn about Adobe Creative Cloud contract terms Kind Regards, Maurice

thatsmauri · ‎Jan 23, 2018

I just re-checked right now. They do work again - although I'm using the same browser as yesterday. Not using any Proxy, Add-Ons or anything else that might conflict in any way. Paint me confused.

thatsmauri · ‎Jan 22, 2018

kglad, some links are indeed not working. While the links inside the "English" tab won't work (same for French, Japanese, ...), the links inside the "German" tab do work. Another user wanted to download After Effects CC 2017 for Mac (see here) - the Windows download link works, while the Mac one doesn't. Not sure who to notify so that this gets corrected... Best Regards, Maurice

thatsmauri · ‎Jan 22, 2018

Good news: You are not alone -> Cannot download Halftone brushes Bad news: no one seem to know why this happens

thatsmauri · ‎Jan 21, 2018

melaniex22718681, updating alone won't help Both your CPU and GPU are below the requirements and that's a problem. In the long run, you may consider upgrading to a (more recent) laptop with better hardware. Kind Regards, Maurice

thatsmauri · ‎Jan 21, 2018

Hi there, you can easily install previous versions through the "Creative Cloud app": » Install previous version of your Creative Cloud app Alternatively, check out this website from ProDesignTools for direct download links: » Adobe CC 2017 Direct Download Links: Creative Cloud 2017 Release | ProDesignTools I hope this helps. Kind Regards, Maurice

thatsmauri · ‎Jan 21, 2018

Hi frankc81793752, as per Creative Cloud Availability chart, Creative Cloud subscriptions should be available in Taiwan. (Oddly, the Plans & Pricing site redirects to the one in my language when I change the language to "台灣地區") Kind regards, Maurice

thatsmauri · ‎Jan 21, 2018

Hi gabrielc12789261, that's strange. The Download works for me. Kind Regards, Maurice

thatsmauri · ‎Jan 21, 2018

Hi Jens Peermann, unsyncing will remove them. You will no longer be able to use them on your websites, in Photoshop, etc... . Best Regards, Maurice

thatsmauri · ‎Jan 21, 2018

Andrew8765, I would say: install Photoshop and Premiere to that drive where your OS lies. SSDs are perfect for scratch disks. » Optimize performance Photoshop CC Kind Regards, Maurice

thatsmauri · ‎Jan 21, 2018

njroze, hm, that's too bad Other than that, there is not much left... Adobe doesn't directly sell Creative Cloud subscriptions in your country, unfortunately. Kind Regards, Maurice

thatsmauri · ‎Jan 21, 2018

njroze, please follow the second link that John gave you above. There are at least two Resellers in Sri Lanka: Ahari Solutions and Tech Pacific Lanka. It might be worth contacting them Kind Regards, Maurice

thatsmauri · ‎Jan 20, 2018

I see two issues there: Only one GPU (Intel(R) HD Graphics 4000) is seemingly built into your laptop and it's not a strong one. Processor speed (1796 MHz) is too low. Please take a look at the Photoshop system requirements to see the minimum requirements. You should have - Intel® Core 2 or AMD Athlon® 64 processor; 2 GHz or faster processor - 512 MB or more of dedicated VRAM; 2 GB is recommended

thatsmauri · ‎Jan 20, 2018

Hi ugom52156586, code "c0000005" means "ACCESS_VIOLATION". It could be a hardware problem, driver problem or a faulty system software. Please try re-installing the "Adobe Creative Cloud" app and see if that helps. » Uninstall the Adobe Creative Cloud desktop application » Use the Creative Cloud desktop app to manage your apps and services Kind Regards, Maurice

thatsmauri · ‎Jan 20, 2018

Hi all, it looks like a false alert to me. To exclude safe URLs from being blocked, follow this Guide from ESET: » Exclude a safe website from being blocked by Web Access Protection—ESET Knowledgebase Kind Regards, Maurice

thatsmauri · ‎Jan 16, 2018

Faberh, open your logo in Photoshop and choose Image > Image Size from the top menu. A window will appear, where you can change the size. Instead of "Pixel", choose "Percent" and enter "75" in both Width and Height fields. See Change the image size and Resize images in Photoshop for additional help Kind Regards, Maurice

thatsmauri · ‎Jan 15, 2018

Hi faberh, as Dan Rodney pointed out above: your logo is way to big! Reduce the image size to at least 75%. It's also recommend to use SVGs for logos instead as they're automatically scalable (you won't have pixelation issues at all). Illustrator will be your friend here. Note: WordPress doesn't support SVG natively (for security reasons), but a plug-in exists: SVG Support. Kind Regards, Maurice

thatsmauri · ‎Jan 15, 2018

jawads43727747, do you, by any chance, use Fraps (a screen recording software, used for capturing gaming videos)? Said program has a "FPS Overlay" function and you can deactivate it by pressing F12 (factory setting) on your keyboard. Kind Regards, Maurice

thatsmauri · ‎Jan 15, 2018

jörgh83248939, I'm sorry to hear about your loss This is a user-to-user forum. You will need to get in touch with the Adobe Customer Care Team by clicking here: » Contact Customer Care Only they will be able to help you out. Kind Regards, Maurice

thatsmauri · ‎Jan 15, 2018

안녕하세요 kyuhyunj85005938, to which software is BMSMMDrv_x64.dll under "Fault Module Name" (오류 모듈 이름) related to? I googled and it said it's related to a company called BlueMoonSoft. Best Regards, Maurice

thatsmauri · ‎Jan 15, 2018

nelliyullaparamm45400744, please see the following link: Re: Download middle east design standard CS5.5 for Mac Keep in mind that CS5(.5) is outdated and you won't get support for it. You may want to subscribe to the Creative Cloud instead if possible. Kind Regards, Maurice

thatsmauri · ‎Jan 15, 2018

nicole102910, a possible solution is to use the 'Run as Administrator' function. Right-click on the Creative Cloud App icon and choose said context menu entry. Does that do the trick for you? Kind Regards, Maurice

thatsmauri · ‎Jan 14, 2018

You will need to contact the support. There is no other way. Please note: Lightroom 4 and 5 are no longer officially supported products: Adobe Support Policies: Supported Product Versions (source) Alternatively, buy a copy of Lightroom 6 or purchase a Creative Cloud Photography plan.

thatsmauri · ‎Jan 14, 2018

Nancy, I agree with you! However, the OP wanted to style them (?), so I gave him/her ideas on how-to Best Regards, Maurice

thatsmauri · ‎Jan 14, 2018

martinw36108294, what type of macOS version? Kevin-Monahan hinted at a possible solution (upgrading to High Sierra), but that still seems unconfirmed (!?). Best Regards, Maurice

thatsmauri · ‎Jan 14, 2018

笙笙易56195809, what version of After Effects? Possible solutions can be found in these threads: Warning: "Unknown Exception" & After Effects Warning Unknown Exception? Kind Regards, Maurice

thatsmauri · ‎Jan 14, 2018

Amalgam2, this forum area is not designed for Adobe product-related questions It would be Downloading, Installing, Setting Up . (A moderator will move this thread eventually) What version of LR? Where did you bought it? Best Regards, Maurice

thatsmauri

thatsmauri

Activity

Re: Cancelled CC, no longer able to use CS6

Re: .ogv and .webm files can't be imported into Ae...

Re: Possible to install Creative Cloud on ext sd o...

Re: Cancellation fee?

Re: CS2 replacement download pages "not found"

Re: CS2 replacement download pages "not found"

Re: Can't download Letterers Kyle T. Webster brush...

Re: Photoshop 2018 bad performance

Re: Download Link for AE CC 2017 Mac

Re: photoshop

Re: Cannot download Halftone brushes

Re: Will unsyncing fonts affect documents and webs...

Re: which drive should I install premiere elements...

Re: Hi ! My trial version is expired and cannot su...

Re: Hi ! My trial version is expired and cannot su...

Re: Photoshop 2018 bad performance

Re: CORE SYNC has stopped working.

Re: Nod32blocks Adobe accounts.adobe.com

Re: Why is the logo not sharp?

Re: Why is the logo not sharp?

Re: Can someone identify and solve this problem?

Re: Wie kann ich den Vetrag meines am 18.10.2017 v...

Re: After Effect CC 2018 BEX64 Error

Re: creative suite 5.5 middle eastern MAC version

Re: Adobe Software License Agreement

Re: Lightroom 4, unable to update to 4.4-new Mac c...

Re: How to change the appearnace of scroll bars in...

Re: After Effects CC 2018 crashes every time on op...

Re: ae warning： unknown exception

Re: Can't reg. LR!!