Hi 250whiteline3, do you get any error messages? Normally if you sign in on the Adobe website, you should be automatically signed in on myportfolio.com, too. Please try deleting Cookies and the Cache in your browser. Here's how - depending on your browser: Chrome - Clear browsing data - Computer - Chrome Help - Clear, enable, and manage cookies in Chrome - Computer - Chrome Help Firefox - How to clear the Firefox cache | Firefox Help - Delete cookies to remove the information websites have stored on your computer | Firefox Help - Delete browsing, search and download history on Firefox | Firefox Help Internet Explorer / Microsoft Edge - Delete and manage cookies - Windows Help  - Internet Explorer 9, 10 and 11 (Win) - Clearing Cache and Cookies - View and delete browser history in Microsoft Edge - Windows Help Opera - Be safe and private | Opera for Windows help Safari - Safari - Official Apple Support  Kind Regards, Maurice ... View more

Hi Ryan_Chu, in some countries, Adobe might not be able to sell their 'Creative Cloud' directly via the official Adobe website. That's where Resellers step in. Check at which store you can buy Adobe's 'Creative Cloud' with the link that John T Smith kindly provided above. However, the Availability list says that you should be able to buy the 'Creative Cloud' through Adobe's website! Did you (accidentally?) wanted to buy 'Creative Cloud for teams'? Kind Regards, Maurice ... View more

Hi hunaidah5033276, CS5 is pretty dated (initial release date was April 30, 2010) and thus not available for sale anymore You might want to buy a Creative Cloud subscription instead, which gives you access to the latest version of InDesign with many new features and bugfixes! » Creative Cloud pricing and membership plans | Adobe Creative Cloud Kind Regards, Maurice ... View more

Hi JCC Student, your information may be in your Adobe account. Please sign in with your credentials here‌‌, then go to 'Plans & Products' and under 'Products', click on 'View your products'. Your registered CS6 apps plus their serial numbers should be listed there - like this: (Image source) I hope that helps Best Regards, Maurice ... View more

Hi DavidVerner, your browser shows a 'cookie with a red x' icon in the url bar, which means it does not accept cookies from the site. Please fix that and try again. Kind Regards, Maurice ... View more

Hi souhails98861578, Photoshop indeed needs a 64-bit computer to run! Full system requirements can be found here: » Photoshop system requirements You may need to upgrade your computer or cancel your subscription: » How to cancel a Creative Cloud membership Kind Regards, Maurice Was this answer helpful? Please consider marking it as "Helpful" and/or "Correct Answer" to help future customers with the same problem. Thank you! ... View more

Hi b0d1e, you may run into issues running CS6 on El Capitan. It has not been fully tested by Adobe on the newest OS, because it's EOL (end of life). Some users, however, said they faced no issues at all [1‌, 2‌]. Kind Regards, Maurice Was this answer helpful? Please consider marking it as "Helpful" and/or "Correct Answer" to help future customers with the same problem. Thank you! ... View more

Hi bluecool50, please get in touch with Adobe's Customer Care team and explain your situation to them » https://helpx.adobe.com/contact.html?step=CCSN_downloading-installing-setting-up_licensing-activation_stillNeedHelp Kind Regards, Maurice ... View more

Hi again ninam88473706, no need to be sorry, everything is fine There's a help page with possible solutions here: >> Installation problems | Flash Player | Windows 7 and earlier‌ You could try rebooting your PC, then running the Installer again. Please do this and report back here, if the installer still has a bad day. Kind Regards, Maurice ... View more

Hi annvpictures, please try to sign out, then delete your browser's cookies plus cache and sign in back again. Make sure that a) you don't use any script blocking extensions (such as NoScript) and b) your browser allows placing cookies. Here's a link to bought products: https://accounts.adobe.com/products Kind Regards, Maurice Was this answer helpful? Please consider marking it as "Helpful" and/or "Correct Answer" to help future customers with the same problem. Thank you! ... View more

Hi jeffr19763141, in this case, you should contact the Customer Care team and explain the situation to them. » Contact Customer Care Kind Regards, Maurice Was this answer helpful? Please consider marking it as "Helpful" and/or "Correct Answer" to help future customers with the same problem. Thank you! ... View more

Hello jeannotp72564236, Elements 14 needs at least Windows 7 in order to work: » Tech specs | Adobe Photoshop Elements 14 for Mac, Windows, PC Best Regards, Maurice ... View more

Hi johnniet7451, a 64-bit version of Photoshop Elements 11 does not exist. However, 32-bit programs can run on a 64-bit OS just fine » Download Photoshop Elements | 14, 13, 12, 11, 10 Kind Regards, Maurice Was this answer helpful? Please consider marking it as "Helpful" and/or "Correct Answer" to help future customers with the same problem. Thank you! ... View more

Hi paul46327580, Photoshop 5.0 is very old and Adobe does not fully test their older Software on newer OS. You could, however, try using the 'Compatibility Mode' inside Windows. Here's a how-to Guide: » Compatibility Mode | Windows 10 Forums Kind Regards, Maurice Was this answer helpful? Please consider marking it as "Helpful" and/or "Correct Answer" (if applicable) to help future customers with the same problem. Thank you! ... View more