Hi there! Thank you for reaching out. I am sharing an article that shows the troubleshooting steps of this error: https://helpx.adobe.com/download-install/kb/exit-code-501-creative-cloud.html Let us know how it goes. Best, Kartika ... View more

Thanks for answering the questions. I've some additional comments.  In the software the CUDA support is shown but as soon as I render it says Software only. I was wondering if you're using AME for export because Premiere Pro does not have an option to see which renderer is selected while export is in progress. 2. Are you getting an error when Premiere Pro crashes? If not, your computer may have saved the log for the crash instances. Could you share it with us for analysis? You may refer to this link: https://community.adobe.com/t5/premiere-pro/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-or-mac/td-p/9200778   Looking forward to your response. Thank you, Kartika ... View more

Hi there! We need more information to help you better. Please provide the following info: https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027 Looking forward to your response. Thanks, Kartika ... View more

Hi there! Thank you for reaching out. I understand that there is a sync problem and you're unable to open Rush projects on your computer. • Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185 • Which OS version is installed on your computer? Check if you're signed in with the same Creative Cloud ID on both the devices. You may refer to this link: https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html Make sure your computer is connected to the internet and the Creative Cloud desktop application is running in the background throughout the process of syncing.    Let us know how it goes. Thanks, Kartika   ... View more

Hi there! We appreciate you writing in. As of now, Rush does not support Nokia 8.1, please refer to this link for Rush system requirements: https://helpx.adobe.com/premiere-rush/system-requirements.html You can add your vote for your device here: https://adobepremiererush.typeform.com/to/oewfEF Let us know if you have any other questions.   Thank you, Kartika ... View more

Hi there!   We appreciate you writing in. I understand that you're unable to select all your media files from the Media Browser. What kind of media are you trying to import? How many files are you able to select? Could you share a screenshot of your Media Browser? Looking forward to your response.   Thank you, Kartika ... View more

Hi there!   I understand that Push Slide transition creating a black line in the frame. This is not ideal. Which version of Premiere Pro are you using?  https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re... Could you share the screenshot of the trouble?    You may try to reset preferences: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158  Let us know if it helps.   Thank you, Kartika ... View more

Hi andy-mario! Thank you for reaching out. I understand that .png sequences don't play for you in Premiere Pro 2020. What are the specifications of your computer? [OS, RAM, GPU, CPU] Have you made sure that you have selected Image Sequence while importing your image sequence? I hope that helps. Thanks, Kartika ... View more

Hi there!   Thank you for reaching out. I understand that after updating to Premiere Pro 2020, it exports only two files. One with audio-only and another one that won't open. Can you confirm the version of Premiere Pro? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053 What are the specifications of your computer [OS, CPU, Memory, GPU]? Which format are you exporting to? Looking forward to your response   Best, Kartika ... View more

Hi there! Sorry for the frustrating experience. We need more info to troubleshoot the issue. Which version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053 What are the specifications of your device? [OS, RAM, GPU, CPU] Looking forward to your response. Best, Kartika ... View more

Hi, It looks like you need 1:1 assistance. Please contact our technical support team to troubleshoot further: https://helpx.adobe.com/contact.html   Thank you, Kartika ... View more

Hi there! Thank you for reaching out. I understand that you're getting unsupported GPU drivers' warning. Premiere Pro 2020 supports Nvidia drivers version 430 or later. To know more refer to this article: https://helpx.adobe.com/in/premiere-pro/kb/gpu-and-gpu-driver-requirements-for-premiere-pro.html I've checked on the manufacturer's (Nvidia) website, the latest version for your GPU driver available is 425.31. I assume because of this you're getting the compatibility report.  Ideally, it should not affect your work. Are you getting any issue while using Adobe Premiere Pro?   Let us know. We're here to help. Best, Kartika   ... View more

Hi Matt! Thank you for reaching out. I understand that you're working with VFR and Preserve Audio Sync does not display. It is recommended to use Handbrake for converting VFR media to constant frame rate. Also, I am sharing a link that shows how to work with VFR media in Premiere  Pro: https://community.adobe.com/t5/premiere-pro/faq-how-to-work-with-variable-frame-rate-vfr-media-in-premiere-pro/td-p/10348229 I hope that helps. Best, Kartika     ... View more

Hi there! Thank you for providing detailed info about the device. I understand that Premiere Pro is lagging. Which version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053 Are you getting this issue with playback or working within the software? Looking forward to your response. Best, Kartika   ... View more

Hi there! Sorry to hear that Premiere Pro is unable to launch. What are the system specification[OS,RAM,GPU,CPU]? Did you get this issue after updating the Premiere Pro? Are you trying to open Premiere Pro with a specific project? You may try to Reset preferences and check if it works: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158 Looking forward to your response.   Thank you, Kartika   ... View more

Hi there! Sorry to hear that Premiere Pro is crashing on startup and giving error 205. We have an article that lists the solution of error 205: https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html#Firewallconfiguration In addition, you may follow this thread to resolve this issue: https://community.adobe.com/t5/get-started/creative-cloud-app-installation-error-code-205/td-p/6027782   Let us know if it helps. Best, Kartika. ... View more

Hi Sebastian! Thank you for updating us. This issue is under investigation by our engineering team.  Let us know if you have any other questions.   Best, Kartika   ... View more

Hi there! Thank you for reaching out. I understand that you are getting a choppy playback in the Premiere Pro when you select GPU acceleration. Check if there is an update available for your graphics card drivers. Here is a link that shows the troubleshooting steps related to such issues. Check it out: https://helpx.adobe.com/in/premiere-pro/kb/troubleshoot_playback_performance.html#Whydoesmyaudioplaybackkeepsgettingstuck Let us know if it helps. Thank you,  Kartika     ... View more

Hi there! We appreciate you writing in. As per your issue, I understand that after importing the files in the timeline they desaturate. I am sharing the link that shows most of the troubleshooting steps in regard to this issue. Check it out: https://community.adobe.com/t5/premiere-pro/quot-why-does-my-footage-look-darker-in-premiere-quot-color-q-a/td-p/4788414 Let us know if it helps, Best, Kartika ... View more

Hi there! Thank you for reaching out. Are you on Windows or Mac? Do you get this issue with a specific MOGRTs? Have you used Premiere Pro's default MOGRTs or you have created them from AE? Could you share the screenshot of the glitchy preview? Let us know.   Thank you, Kartika   ... View more

  Thanks for responding.  We'll get the issue tested at our end. We need to check if the issue is reproducible. Is there anything else you'd like to mention? Like if it happens with a specific media files or projects. Let us know.   Thanks, Kartika ... View more

Hi there! We appreciate you writing in.   Which version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re-using/td-p/8241053 We have observed some preview glitches on MacBook Pro 16' inch. Are you using the same machine? Looking forward to your response. Best, Kartika   ... View more

Hi! Thank you for responding. Go to Sequence > Render In and Out. This will render the timeline/sequence. Check if the rendering completes or if it's getting stuck at a particular frame. That way you may know if there is any particular issue with the video/audio files.   Thank you, Kartika ... View more

Hi Mindy! Thank you for reaching out. As per your issue, I understand that Rush won't load up on your Windows machine. You may try these steps: Right-click on Rush app shortcut > Run as administrator. Let us know if it helps.   Best, Kartika       ... View more

Happy to help 🙂 ... View more

Hi Felicia!   I found an article that shows all the troubleshooting steps for sync related errors. Here is the link: https://helpx.adobe.com/in/premiere-rush/kb/troubleshoot-sync-issues-premiere-rush.html I hope that helps.  Looking forward to your response.  Best, Kartika     ... View more

Hi Rog,   Thank you for keeping us updated! We'll get the issue tested at our end. We need to check if the issue is reproducible. Is there anything else you'd like to mention? Like if it happens with a specific media files or projects.   Let us know.   Thanks, Kartika     ... View more