And if you do get a pop-up from Adobe Crash Reporter, please do submit the crash.  They help us tremendously. ... View more

Hi @Marcelo240549640cr6 , Sorry you're having this crash experience.  Can you also try disabling Preferences -> Performance -> Multithreaded Compositing? Andrew ... View more

Hi @janemii , We recently released Ps 23.3.1.  Have you tried this update yet?  If so, can you please also try disabling the following: Preferences -> Performance -> (GPU) Advanced Settings ... -> GPU Compositing Preferences -> Performance -> Multithreaded Compositing Please let me know how this goes either way.  Sorry for your experience.  Sincerely, Andrew ... View more

Hi 1060778506@qq.com , We're sorry to hear your slow experience.  Could you share with us the PSD file you're experiencing the slowdown so our engineers can investigate the issue? Andrew ... View more

Hi @GAdler2 , Can you also try disabling Preferences -> Performance -> Multithreaded Compositing? Andrew ... View more

Hi @Syed24119167g02w , If you can share the following 2 things.  That would greatly help us investigate the issue. In Photoshop, the text in Help -> System Info. The PSD or PNG file that causes Photoshop to crash Thanks! Andrew ... View more

Hi @domenicoa16460157 , Can you also try disabling Preferences -> Performances -> Multithreaded Compositing? Andrew ... View more

Hi @Chris24124396fjti , Sorry you're getting crashes. Can you also try disabling Preferences -> Performance -> Multithreaded Compositing? Andrew ... View more

Hi @Art Wolfe, Inc. , Sorry you're experiencing this issue. Can you also try disabling Preferences -> Performances -> Multithreaded Compositing?   Andrew ... View more

Hi @Jqqerry , I'm sorry for the slow experience you are having.  Can you try disabling Preferences -> Performance -> Multithreaded Compositing? Sincerely, Andrew ... View more

Hi @David_Fonseca , Can you also try disabling Preferences -> Peformance Multithreaded Compositing? Sincerely, Andrew ... View more

Hi @rickburress , Sorry you're experiencing this issue.  My team and I are the ones who worked on the removal of Legacy Compositing.  As my colleague posted.  Sharing with us the PSD or a video of the issue will greatly help us resolve the issue for you. Cheers, Andrew ... View more

Hi @Matthew24158922xyu0 , We're sorry to hear about your troubles.  If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html Andrew   ... View more

@Alexfmos2 Thank you for this video.  This tremendously helps me and my team!!!  I'll try on my windows machine now. ... View more

Hi @Christopher5DE4 , Sorry you're having this inconsistent experience.  Could you share with us your Help -> System Info and attach the PSD file showing this issue? Andrew ... View more

Hi @davescm .  We really appreciate your help on this.  I'm not sure if we advertised this clearly.  But GPU Compositing only runs on RGB 8-bit documents.  We are working on supporting all bit depths. ... View more

Hi @Alexfmos2 I tried generating the mask with the steps you provided in our beta version, but I don't get the same mask result as you do. I have a recording attached.  There are a few other suggestions I have.  I suggest disabling Preferences -> Performance -> Multithreaded Compositing and restarting Photoshop. https://shared-assets.adobe.com/link/6de7b5b4-19de-4bf7-43bc-a9292bdc6d70 ... View more

Hi @Erix83 , I am sorry for the frustrations you're feeling.  The fix we provided should apply to both mac and windows.  And we did test both operating systems.  So I am suprised you are experiencing this issue.  When you say restart every 10 minutes, is that restarting the Photoshop app or the machine?  If it was restarting the app, would you be okay to restart your machine?  There could be an underlying process from another app that Photoshop is encountering to cause our app to freeze.  Please let me know how it goes either way.  If you prefer to contact me directly, my email is [email removed by moderator as per forum guidelines] Cheers, Andrew ... View more

I noticed you posted Photoshop 2021.  Did you mean Photoshop 2022?  2022 was release most recently, Oct 20, 2021. ... View more

Hi @mags504 , We apologize for the confusion. PNG is supported and works but may have targeted specific issues (hence Beta).  We will update our helpx articles and other avenues regarding the issues. -Andrew ... View more

Hi @Guy5EFB @michaelc4575  I am very sorry for the frustration and inconvenience.  Can you please provide details of your machine setup? What hardware mac machine are you using? Apple Silicon/M1 vs Intel?  Mac Pro vs Macbook? Year? Are there any external monitors or SideCar connected to your machine? I had a similar Ps 2022 crasher with my external monitor.  I fixed it by disconnecting and reconnecting it. Do you have the latest Creative Cloud Desktop installed? Have you been submitting the crashers to both Apple and Adobe Crash Reporter?   ... View more

Hi @Indranilc and @envirobob are you using an external monitor when you open Photoshop?  If so, can you try disconnecting the external monitor and then reconnecting it? ... View more

Hi @pietrob51238225 and @MJaskulski  Thank you for reporting this issue.  Our engineers are aware of the zooming issue and will get back to you with a resolution. Cheers, Andrew ... View more

Did you recently update or upgrade your Photoshop?  If so, you may have unintentionally uninstalled Ps 2021. ... View more

Also, I see your iPad screenshot has syncing paused.  Can you ensure it's running or still paused by tapping the cloud icon in the iPad app? ... View more

Hi William, Thank you for sharing your screen.  As a first checker, can you please open /Applications/Utilities/Termina.app and run the following command: ps -ef | grep "/Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app/Contents/MacOS/Core Sync"   This command will show if one our background processes is running to which helps upload & download Cloud Documents.   Andrew ... View more

Hi Jonias, Do you have any plug-ins installed on top of installing Photoshop 2020?   Andrew ... View more

Hi Jane, I am an engineer for the PS team and just joined this community.  So I will be looking for my ACP badge.   Andrew ... View more

Thank Jonias, I'm gonna get our engineers to look into this.   Andrew ... View more

Hi William, Your screenshot is showing recent files.  Have you checked the "Cloud Documents" tab in the left pane of your iPad?  If it's still not there, you can refresh the listing by scrolling past the top, like refreshing your email. Also, can you check your work on your desktop by going to Photoshop -> Cloud documents ?   Sincerely, Andrew ... View more