Re: Unable to do anything in photoshop

Caity.psd · ‎Jun 29, 2023

Hi @Command_String appologies for the delay! Are you still experiencing the issue? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Thank you, Caity

Caity.psd · ‎Jun 29, 2023

Hi @d-boz, could you try disabling Use Global Light on the layer style of your dropshadowed text? Check/un-check "Use Global Light"

Caity.psd · ‎Jun 29, 2023

Hi @LUIZ30595128zg2n , would you be able to attach a video recording to this thread of the issue you area experiencing? Thank you! Caity

Caity.psd · ‎Jun 29, 2023

Hi @tcdigitalmarketing, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Thank you! Caity

Caity.psd · ‎Jun 29, 2023

It is a little hard to tell looking at the variations, can you share your main image and selection? I think it has borders, perhaps remove those first with GenFill? In the link above be sure to check out the section on tips and tricks about making a selection with extra pixels: https://helpx.adobe.com/photoshop/using/generative-fill.html#tips-tricks

Caity.psd · ‎Jun 29, 2023

@ImaRetiredTeacher hi! Open PS Beta app > open an image > make a selection. You should see the ability to generate with the contextual task bar. If you are still not seeing the task bar go to Window > Contextual Task Bar. If you do not see this option it could be the wrong version of Photoshop beta app. You can find more info if that is the case here: https://community.adobe.com/t5/photoshop-beta-discussions/p-no-ai-feature-with-new-update/td-p/13810015

Caity.psd · ‎Jun 29, 2023

@PEPPERLIGHT PHOTOGRAPHY hello, what about this isn't correct or what were you hoping to achieve? Please ellaborate. It looks like it has selected the only subject in your image. The selection does look a little rough but the image appears to be low resolution (in this thread, at least).

Caity.psd · ‎Jun 29, 2023

Hi @Lian5CD9 it could be your company or IT does not allow download of Beta apps. I would create a ticket internally and check with your IT team on this to enable.

Caity.psd · ‎Jun 29, 2023

Hi @朝飞307839265hik I am not sure what your question is, can you elaborate? You can check out the photography plan package on our website: https://www.adobe.com/creativecloud/photography/compare-plans.html

Caity.psd · ‎Jun 29, 2023

Hi @sandyh21400989 please see this thread related to the topic: https://community.adobe.com/t5/photoshop-beta-discussions/generative-fill-in-photoshop-beta/m-p/13897263#M4835 I find success when I select the entire person (including feet/etc even if overlapped by other subjects or objects). I also refine my selection rather than drawing a rectangle. Hope this helps!

Caity.psd · ‎Jun 29, 2023

Hi @sanjay30780329sax3, it may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. If you are seeing any error meesages, crash logs, etc. please also attach here. Thank you! Caity

Caity.psd · ‎Jun 29, 2023

Hi @ElinArtStudio, could you post a screenshot of what you are seeing? I'm not clear on what you are asking if you can ellaborate. Are you trying to use GenFill with the context bar? If so, open an image > make a selection > and then the bar will let you prompt/generate. https://helpx.adobe.com/photoshop/using/generative-fill.html

Caity.psd · ‎Jun 29, 2023

Hi @MC307863344l6l + @Roger the Swede appologies for the issues you are facing. Would it be possible to see your system info? It may help the team to see what is going on... Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Few more questions: Does this happen with all/any files or certain ones? Are you seeing any errors, crash report dialogs, etc?

Caity.psd · ‎Jun 28, 2023

Envelope icon, top right of the page 🙂

Caity.psd · ‎Jun 28, 2023

Hey @tomf35092362, I sent you a direct message of the results I was able to achieve. When you make a selection, be sure to include the entire human inlcuding feet. In screenshots I sent, you can see my selection and what it includes. Hopefully this helps!

Caity.psd · ‎Jun 27, 2023

Sure thing, feel free to add screenshots, PSDs and that system info I requested if easier? Upload (DropBox)

Caity.psd · ‎Jun 27, 2023

To help our team, can you please share your Photoshop version info? Inside the beta app, in the top menu, go to Help > System Info... and paste or attach here, please. Any screenshots you can share or the image you are working on would be helpful. If you are unable to share on here we can provide an upload link if prefferred. Thank you!

Caity.psd · ‎Jun 27, 2023

Hello @robh16842928 GREAT catch, thank you for this I will log the bug with our team. Beta feedback panel happens to be my feature, ha! So I will get ontop of this. Best, Caity

Caity.psd · ‎Jun 27, 2023

Hi @mohamed30304006jfsn sorry for the trouble you are facing. Could you please attach a screenshot of the error you are experiencing? When you say always, can you elaborate and walk through the steps? Do you select something to remove or to add an object? Does it matter which you try, it always gives an error? However you can re-create the steps and list them here would be great. Also if you haven't, please re-launch the beta app for good measure. Thank you, Caity

Caity.psd · ‎Jun 27, 2023

Thank you for flagging @Monroe244229682ygy . Would you be able to attach a screen recording or any screenshots detailing the behavior you are experiencing? Did this happen immediately after updating? If yes, could you revert back a version and test if the issue still persists? Screenshot below on how to access a previous release. Creative Cloud Desktop App > Beta Apps Thank you! Caity

Caity.psd · ‎Jun 27, 2023

Thank you @Rakesh307217837g1d. Could you do two things: Share your PS system info. Inside the beta app, in the top menu of the app click on Help > System Info... Copy/paste or attach that information here. 2. After completing the above, please un-install and re-install of the Beta app. Let me know if this takes care of the issue? Thank you! Caity

Caity.psd · ‎Jun 26, 2023

@forrestanley the newest feature is Generative Fill, I would suggest testing this over remove tool for your purpose. Some find it more powerful: https://helpx.adobe.com/photoshop/using/generative-fill.html I'm moving your thread to discussion as it's not bug-related. Thank you for your feedback.

Caity.psd · ‎Jun 26, 2023

Hi @J.C. Scott, are you only experiencing this issue in the Beta version of Photoshop? Can you test in the non-beta version as well? If only happening in the beta version, I suggest an uninstall and reinstall of the beta app. Thank you! Caity

Caity.psd · ‎Jun 26, 2023

Hi @tomf35092362, are you adding a prompt to remove or leaving the prompt field blank? It may be worth trying the word "remove" in the your prompt. Feel free to post the before and after image here if you want us to take a better look + what your selection looks like.

Caity.psd · ‎Jun 26, 2023

Thank you @jbs32 for the reply! Sorry to hear this, more languages will be added and we will update the community when available.

Caity.psd · ‎Jun 26, 2023

Hi @Pieter3072042163wl it will appear when you make a selection. Can you share your Photoshop version info? Go to Help > System info... copy and paste the first line here. Thank you, Caity

Caity.psd · ‎Jun 26, 2023

@Rakesh307217837g1d did you restart the app? I am unclear on the issue given the brief details above if you can elaborate. Thank you, Caity

Caity.psd · ‎Jun 26, 2023

Hi @A_niche_kind could you run an internet speed test? Let's test the connection. I would restart your machine and launch PS if you haven't already. Let us know, thank you!

Caity.psd · ‎Jun 26, 2023

Hi @jbs32 can you share a screenshot of the error message? When does the message appear (if you can provide the steps). Thank you! Caity

Caity.psd · ‎Jun 26, 2023

Hi @LauraMartínFotografía can you please share your system info? I Help > System Info in top menu bar of the application. This will show us what version of the beta app you are running. Also please ensure you are opening Photoshop (beta) app to access GenFill. Thank you, Caity

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