Hi there,   Sorry about this inconvenience. Could you please share a few more details like:  OS and version of Illustrator Is the issue occurs while you open Illustrator via documents and not the app directly? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.  Share a screenshot at the point it gets stuck? Does it always stuck at the same point? Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue? Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.   Looking forward to your response.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Thanks for reaching out. Do you work for a Company/Organization? If yes, contact your IT team as your organization/Company license has expired.   For any further assistance, feel free to reach out. We'd be happy to help.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about this inconvenience. Could you please elaborate on the issue you are facing currently? Also, could you please share information like: OS and version of InDesign Are there issues related to specific documents? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.   We’re here to help; we just need more info.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about the crashing. I know that's really frustrating! I recommend updating InDesign to v16.3.2, which contains multiple bug fixes and performance improvements.   If InDesign is still crashing while selecting/copying/pasting text, let us know. We'd be happy to help.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about the trouble. Could you please share a few more details like: OS and version of InDesign A small clip or screenshot of the issue. The font you are using is local or activated through Adobe fonts? Is the issue occurs while working on a specific document or to all? If yes, could you please share the sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.   Looking forward to your response.   Thanks & regards, Anshul Saini ... View more

Hi there.   Sorry about the trouble. In addition to the questions asked above, could you please share a few more details like: macOS version Is the plus icon on the bottom of the CC Libraries panel is clickable or greyed out? Do you get any errors while adding assets to the CC Libraries? If yes, please share the screenshot. Does restarting the app & the machine help to resolve the issue? Did Sign out and Sign in within the InDesign help to resolve the issue? Does resetting InDesign Preferences (https://helpx.adobe.com/indesign/user-guide.html/in/indesign/using/setting-preferences.ug.html) help to resolve the issue? Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.   Looking forward to your response.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about the trouble. As Barb asked above, are you getting any linking errors when you open up the document? Also, could you please confirm if the images are embedded in the document?   Looking forward to your response.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about the trouble. Could you please a few more details like: OS and version of Illustrator  Is the issue appear while working on some specific documents? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue? Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.   Looking forward to your response.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Thanks for reaching out. Could you please a few more details like: OS and version of Illustrator When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue? Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.   Looking forward to your response.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about the crashing. I understand your frustration. Are you able to save your files? Could you please a few more details like: OS and version of Illustrator  Is the issue related to some specific documents? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue? Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.   Looking forward to your response.   Thanks & Regards, Anshul Saini ... View more

Hi there, Sorry about your trouble. We have recently released an update for InDesign 2021 (v16.3.2), which contains some stability fixes. We recommend you to update to the latest version and let us know how it goes.   Let us know if you need any further assistance. We'd be happy to help.   Thanks & Regards, Anshul Saini ... View more

Hi Dave,   Sorry about the crashing! I know that's really frustrating. We have recently released an update for InDesign 2021 (v16.3.2), which contains some stability fixes. If you are not already on (v16.3.2), then we recommend you to update to the latest version and let us know how it goes.   If that doesn't help, could you please share a few more details like: Does it seem to crash at random or after a particular action? Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)? Also, please share the screenshot of the billing error you are getting on InDesign.   Looking Forward to your response.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Thanks for reaching out. You may check out this helpx article (https://helpx.adobe.com/indesign/using/endnotes.html) we have created regarding Endnotes & Footnotes. It may help you resolve your issue. If not, then I suggest creating a new InDesign document and creating one footnote without placing it from a word document in InDesign. Then convert it to endnote and see if you get the desired result. If you get the desired result, then will it be possible for you to share the file with us? If yes, you can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. We can check it at our end.   Thanks & Regards, Anshul ... View more

Hi there,   Thanks for reaching out. Could you please share some more details like: OS and version of InDesign Screenshot of the black-bordered boxes with a pink background. Usually, the pink background indicates that the font being used is not installed on your machine. Does the text appear like that in a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.   Looking forward to your response.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about the trouble. I can totally understand your frustration. It would be really helpful if you could please share some details like: Exact OS and version of InDesign Is there any error or message displayed when you try to launch InDesign? If yes, please share the screenshot of that. Does resetting In Design Preferences (https://helpx.adobe.com/in/indesign/user-guide.html/in/indesign/using/setting-preferences.ug.html) help to resolve the issue? Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.   Looking forward to your response.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about this inconvenience. As mentioned above, this issue was reported by multiple users. We have recently released an update for InDesign 2021 (v16.3.2), which contains some stability fixes. If you are not already on (v16.3.2), then we recommend you to update to the latest version and let us know how it goes.   For any further assistance, feel free to reach out. We'd be happy to help. Regards, Anshul Saini ... View more

Hi there,   Sorry about the trouble. I understand your frustration. Could you please share a few more details: Do the files contain complex designs & vectors, or are their size is huge? Is the issue related to some specific documents or all the documents? If yes, could you please share a sample document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Did you use the Creative Cloud Cleaner Tool to remove/uninstall the existing installation of Illustrator?   You may try creating a new user account on your machine & also try to run the app in safe mode and see how the app behaves there.   Let us know how it goes.   Thanks & Regards, Anshul Saini   ... View more

Hi there,   Sorry about the trouble. Could you please share some details like: OS and version of Illustrator Are you using an M1 Mac? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. Share some screenshots or a small clip of the issue? Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue? Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.   Also, you may try the steps suggested in the help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.   Looking forward to your response.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about the crashing. Could you please share some more details like: Exact Operating system Are you using an M1 Mac machine? Does it seem to crash after a particular action? Does this error occur with any other Adobe or third-party applications you use? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.   The system generates this error message when application files get corrupted with viruses or bugs and malfunction in the MAC hardware or errors in macOS. I suggest you visit this third-party website (https://www.tenorshare.com/mac-os/fix-the-application-is-not-open-anymore.html) and try the troubleshooting steps mentioned there. If this doesn't help, you may try using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the Illustrator altogether & reinstall once done. Let us know how it goes.   Thanks & Regards, Anshul Saini ... View more

Hi there,   I can understand your frustration. The system generates this error message when there is a third-party antivirus software interference or incorrect file permission/access rights, or corrupted system files. I suggest you visit this third-party website (https://www.partitionwizard.com/partitionmagic/error-0xc0000022.html) and try the troubleshooting steps mentioned there and let us know how it goes.   If you need any further help, do let us know. We'd be happy to help.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about the trouble. Could you please share some more details like: Version of Illustrator Are you stuck on this screen, as shown above in the screenshot? If yes, it seems the interface of Illustrator is scaling more than usual. It can be due to your PC "Scale and Layout" setting under Display Settings. To bypass this dialog box and enter the welcome screen of Illustrator, you need to click on the close icon pointed below in the image with a red arrow.   Feel free to let us know if you still need assistance. We'd be happy to help. Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about this trouble. It generally happens when there is a conflict of keyboard shortcuts with other applications/extensions/plugins. Try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system to perform certain checks and prevents third-party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third-party service or application like antivirus, plugins, or web extensions conflicting with the InDesign.   Feel free to let us know if you still need assistance. We'd be happy to help. Thanks & Regards, Anshul Saini ... View more

Hi there, Sorry about the trouble. Could you please share a few more details like: OS and version of InDesign Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.   As you mentioned above, if we track your workflow, that slope over the outline text looks odd. I would suggest try turning off GPU Performance under preferences and let us know how it goes.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about the trouble. As Bill has asked above, please share the information like: OS & version of InDesign. Which commands/functions are "greyed out," and what tools you used, and what actions you performed that led to this? Do these commands/functions "greyed out" on all the documents or any specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Share some screenshots or some short videos of your workflow. It will help us understand what you are trying to do, and we can assist you accordingly. Does resetting InDesign Preferences (https://helpx.adobe.com/in/indesign/user-guide.html/in/indesign/using/setting-preferences.ug.html) help to resolve the issue? Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.   We're looking forward to your response.   Thanks & Regards, Anshul Saini ... View more

Hi there,   Sorry about the trouble. Could you please share a few more details like: OS and version of InDesign. Is the issue related to a specific document, or is this happening on all the documents? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Share a short video of your workflow, it will help us understand the issue, and we can assist you accordingly.   Here is a third-party link (https://www.webucator.com/article/how-to-use-liquid-layout-when-creating-an-alternat/) with steps on "How to use the Liquid layout and have an object-based rule." If still it is showing disable, try resetting the preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) and see how it goes? Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.   Looking forward to your response.   Thanks & Regards, Anshul Saini ... View more