Re: Transfer file from illustrator to frsco

Anshul_Saini · ‎Jan 14, 2025

Hi @Ivan Felipe_Tenjo Cue4087, Thanks for sharing your concern! If the file isn’t opening in Illustrator after sending it from Fresco, please try the following: 1. Log out of both Fresco and Illustrator, then log back in. This can help refresh the sync between the apps. 2. In Fresco, use the Send to Illustrator option again. Let us know if the issue persists. Looking forward to hearing back! Best regards, Anshul Saini

Anshul_Saini · ‎Jan 14, 2025

Hi @damz_77, Currently, it’s not possible to directly transfer files from Illustrator to Fresco since Fresco only supports PSD files. However, here’s a possible workaround for better editability: 1. Prepare the file in Illustrator: • Ungroup all layers in Illustrator to simplify the structure. • Export the file as a PSD by going to File > Export > Export As and choosing the PSD format. 2. Open in Photoshop (Optional): • Open the PSD file in Photoshop, then save it as a Cloud Document by choosing File > Save as > Save to Cloud Documents. 3. Access in Fresco: • Open Fresco and find the Cloud Document under Home > Your Files to continue working on it. Let us know if you need further help with the steps! Best, Anshul Saini

Anshul_Saini · ‎Jan 14, 2025

Hi @wendy_intira7349, Thanks for reaching out. Adobe Fresco is currently available for Windows and iOS devices. Unfortunately, the Lenovo Tab M11, running on Android, would not be compatible with Fresco. For detailed system requirements, you can refer to the official documentation here: Adobe Fresco System Requirements. If you’re looking for compatible tablets, devices like the iPad Pro (iOS) or Windows Surface Pro 10 are great options for running Adobe Fresco smoothly. Let us know if you have more questions! Best, Anshul Saini

Anshul_Saini · ‎Jan 14, 2025

Hi @anderfoo @nolanzone @Nolan_zone, Thank you for sharing the details of this issue. We’ve logged a bug for this to be investigated by the product team, and they are looking into it. We’ll provide updates as soon as more information becomes available. In the meantime, could you please assist us by trying the following steps and providing additional details? 1. Interaction Method: • Are you tapping on the screen or using the keyboard’s trackpad to double-click the text? • Have you tried both workflows and do they result in the same issue? 2. Enable ‘Show Touches’: • Please enable the ‘Show touches’ setting in the app under Settings > Input > Touch. This will help us identify where taps or clicks are occurring. 3. Check Without Folio Keyboard: • Disconnect the Folio keyboard and test the Text tool using only touch and the Apple Pencil. Let us know if the issue persists. This will help determine whether this is a Fresco-specific issue or a compatibility issue with the Folio keyboard. 4. iPad and App Details: • Share your iPad model and confirm if both iOS and Fresco are updated to their latest versions. Let us know if you notice any changes after ensuring both are up to date. 5. @anderfoo Please confirm the Fresco, iOS version, and iPad model on which this works fine for your colleague. Due to App Store restrictions, reverting to an older version of Fresco isn’t an option for iPads, though it is possible for Windows devices. We appreciate your effort in sharing these details to help the team investigate the issue further. Best regards, Anshul Saini

Anshul_Saini · ‎Jan 14, 2025

Hi @Marina303696150zau, Thanks for sharing the details and logs. Unfortunately, since the file has been modified, it’s not possible to depict the exact issue that caused the data to not sync earlier. For future instances, if this kind of issue occurs again, I recommend duplicating the file before continuing work and sharing the original file link along with the logs. This will help us investigate the issue thoroughly. I know how much effort and creativity goes into every project, and as a former designer myself, I can empathize with how frustrating this must be. Please feel free to reach out to me directly via DM if this happens again, and I’ll make sure it’s escalated promptly. Thank you for your understanding! Best regards, Anshul Saini

Anshul_Saini · ‎Jan 14, 2025

Hi @Eliyah Gevalt, Thanks for providing those details. It sounds like the issue has been consistent across different setups. To help narrow things down, could you please share the exact versions of Illustrator and the operating systems you’re using? Additionally, if possible, could you provide a screen recording demonstrating the issue along with a sample file when it occurs? This will help us share it with the product team for further investigation. We’ll take a closer look to help resolve this as efficiently as possible. Best, Anshul Saini

Anshul_Saini · ‎Jan 14, 2025

Hi @Olavin, Thanks for sharing the details! To help troubleshoot, would you mind confirming if under Effect menu > Document Raster Effects Settings are correct and ensuring transparency settings are consistent? Also, could you please share a sample file or screen recording demonstrating the issue and confirm the Illustrator version on your & colleagues' machines? Looking forward to your response. Best, Anshul Saini

Anshul_Saini · ‎Jan 14, 2025

Hi @eric_5223, We’ve just released Illustrator v29.2.1 today, which includes numerous bug fixes, and one of them appears to address an issue similar to what you’ve described. You can find more details here: Using color mixer in control panel for stroke changes unexpectedly. Would you mind updating to the latest version and checking if it resolves the eyedropper tool behavior? Once you update, let us know how it goes! Thanks, Anshul Saini

Anshul_Saini · ‎Jan 14, 2025

Hi @Paul26186206xcjp, I tested this on multiple devices, including the iPad 10th generation, iPad Pro M1, and iPad Pro M4, all running iPadOS 18.2.1 with Illustrator 3.0.8, but I couldn’t replicate the issue. The color picker worked as expected in all cases. Could you confirm: 1. Is this happening in a specific file or across all files? 2. Does this behavior occur in a new, blank file as well? 3. Would you be willing to share a sample document in which the issue is replicable so we can investigate further? Looking forward to assisting you further! Best, Anshul Saini

Anshul_Saini · ‎Jan 14, 2025

Hello everyone! Adobe Illustrator 2025 (version 29.2.1) is here! Enjoy faster image handling, improved effects processing, and enhanced Layers panel operations. Discover new document presets, export artboards in AI/EPS formats, use Distance Guides for precision, and access the Eyedropper tool directly from the Color Picker. Update now to elevate your workflow and unleash your creativity! Update the App Try out the latest Features and Enhancements in Illustrator. Update Illustrator Enhanced Performance for a Faster, Smoother Workflow Illustrator v29.2.1 delivers significant performance enhancements, including faster image import, export, and embedding; improved effects processing for Photoshop filters and rasterization; and seamless Layers panel operations like hide/unhide and panel navigation. Work smarter and faster with these updates! Check out this page for more details! Discover enhancements based on your feedback We are dedicated to continuously improving to meet your evolving needs. Based on your feedback, here are the enhancements included in the October release of Illustrator. Tailored Document Presets for Every Design Need Explore new Branding and Social Media document presets, alongside updated Mobile, Web, and Print templates optimized for modern design standards. Customize your workflow with adjustable preset views in the New Document dialog. Note: New templates may take up to 72 hours to appear post-update. Check out this page for more details! Streamlined Export for AI and EPS Formats Effortlessly export artboards and assets in AI and EPS formats using the Export for Screens, enhancing flexibility for your design workflows. Check out this page for more details! Accurate Placement with Distance Guides Align and space objects with precision using Distance Guides. These guides show the real-time distance and relative position as you hover over an object or empty artboard while holding Option (macOS) or Alt (Windows). Check out this page for more details! Convenient Eyedropper Tool in the Color Picker The Eyedropper tool is now integrated within the Color Picker, letting you sample colors directly from the canvas without needing to close the panel. Check out this page for more details! Fixed Issues Illustrator v29.2.1 also includes several bug fixes. Take a look here. We’d love to hear from you! Try out the v29.2.1 and let us know your thoughts. Feel free to reach out if you have any questions or need more tips! If this was helpful, please click the Upvote icon in the top left corner of this post. Your feedback helps us improve the experience. Thank you! Have questions? Click 'Reply' below to ask. Click 'Follow' below to bookmark this post for easy reference.

Anshul_Saini · ‎Jan 13, 2025

Hi @RRowe, What Monika mentioned is important when working with PDFs created in Illustrator. Even if the file was created in Illustrator, if the “Preserve Illustrator Editing Capabilities” option was unchecked when the file was saved as a PDF, it can cause issues when reopening it in Illustrator. In such cases: •Illustrator interprets the file as a standard PDF instead of a fully editable AI file. •Embedded assets might not behave consistently in Illustrator. For such files, editing in Adobe Acrobat is often the best approach for tasks like exporting or optimizing file size. Acrobat retains the file’s integrity as a PDF and avoids complications caused by Illustrator’s interpretation of the file structure. If that is not the case, please share the PDF and original Ai file with linked files so we can check on our end. Let us know if you need more guidance on this! Best, Anshul Saini

Anshul_Saini · ‎Jan 13, 2025

Hi @MaFala, If enabling Smart Guides (Ctrl+U / Cmd+U) doesn’t resolve the issue, here are a few more steps to try: 1. Check Smart Guide Settings Go to Edit > Preferences > Smart Guides (Windows) or Illustrator > Preferences > Smart Guides (Mac). Ensure that Alignment Guides and Object Highlighting are enabled. 2. Ensure you’re zoomed in close enough to see the guides. Smart Guides may not be as noticeable at lower zoom levels. 3. Verify that the layers or objects you’re aligning to are visible and unlocked. Smart Guides won’t work on hidden or locked elements. 4. If the issue persists, reset Illustrator’s preferences: (Reset Guide). 5. Create a new document to see if the issue is specific to a particular file. If none of these steps work, please share additional details about your setup, such as the Illustrator version and operating system. Let us know how it goes! Best, Anshul Saini

Anshul_Saini · ‎Jan 13, 2025

Hello @defaultd0krx8m5k2cs, Thanks for sharing your experience. To investigate this issue further, could you confirm the following details? 1. The version of Illustrator and Windows/macOS you’re using. 2. Is the printer connected locally, through a network, or via Wi-Fi? 3. Does the issue occur with all files or specific ones? 4. Have you tried resetting Illustrator preferences? (Refer to: Reset preferences) 5. Can you check if the issue persists when using a different user profile or administrator account (Windows) (macOS)? If none of these steps resolve the issue, you might want to try printing a test file in Safe Mode (Windows) (macOS) or after a clean boot. Let us know how it goes! Best, Anshul Saini

Anshul_Saini · ‎Jan 13, 2025

Hello @jean-philippe_1642, Thank you for the details. To assist you further, could you confirm if you’re using any plugins or extensions in Illustrator? Additionally, it would be helpful to know: 1. What other apps are open in the background when this happens? 2. Where the file is stored (local drive, external drive, or network drive/ server). 3. Can you share a screen recording demonstrating the issue and confirm if it’s caused by a particular effect or all effects? 4. Is this issue happening in a specific file, or does it occur with all files, including new ones? This will help us narrow down the cause. Looking forward to your response! Best, Anshul Saini

Anshul_Saini · ‎Jan 13, 2025

Hello @Lorelynn219941164iiw, Thank you for sharing the file with us, and I appreciate your efforts in resetting the preferences. It seems the issue may be related to the font you’re using, as it’s showing as missing on our end. Could you kindly share the font you’re using in the document? Additionally, can you confirm the following: 1. Does this issue occur with this specific document, or do you experience it with other documents as well? 2. Does the problem persist if you try using a different font (e.g., Myriad Pro) in a new file? Once we have these details, we’ll be able to escalate this matter to our engineering team for further investigation. Looking forward to your response! Best, Anshul Saini

Anshul_Saini · ‎Jan 13, 2025

Hello @jessenicoli, Thank you for your detailed description of the issue you’re encountering. We understand the problem you’re facing with the Bullets and Numbering feature, but we are unable to reproduce it on our end. To assist you further, please create a new file in Illustrator 29.1 and screen record the issue while demonstrating it. Additionally, please share the sample file with us so that we can investigate further and identify what is causing this behavior. We appreciate your cooperation and look forward to resolving this! Best regards, Anshul Saini

Anshul_Saini · ‎Jan 13, 2025

Hello everyone, It seems you all are encountering issues with missing printer profiles and color settings in Illustrator 2025, particularly on Windows. To help address this: 1. Verify Profile Locations: Please ensure that your color profiles are present in the following directories on your system: • C:\Program Files (x86)\Common Files\Adobe\Color\Settings\ • C:\Program Files (x86)\Common Files\Adobe\Color\Settings\Recommended • C:\Program Files (x86)\Common Files\Adobe\Color\Settings\ExtraSettings • /Library/Application Support/Adobe/Color/Settings/ • /Library/Application Support/Adobe/Color/Settings/Recommended • /Library/Application Support/Adobe/Color/Settings/ExtraSettings 2. Upvote the UserVoice Report: You can help speed up the fix by upvoting the bug report using this UserVoice link. 3. Sync Color Settings in Bridge: One user has mentioned syncing color settings through Adobe Bridge, which seems to resolve the issue: • Open Bridge and go to Edit > Color Settings to sync your settings. Thank you for your patience while we work to resolve this. Please keep us posted on your progress or if you need further assistance! Best, Anshul Saini

Anshul_Saini · ‎Jan 13, 2025

Hi @jordanbcreativedesign, Thanks for sharing the details! Let’s work through this together to pinpoint what’s happening. From your description, it seems the issue occurs when reducing the size of a folder containing multiple layers, particularly affecting Pixel layers. Could you confirm the following to help us investigate: 1. Does this issue occur with all projects, or is it specific to this file? 2. Were any transformations (like resizing or moving) applied to individual layers after copying the folder? 3. Does this issue persist if you try the same steps in a new file? Additionally, if you could share a screenshot demonstrating the affected layers and their outcome, it would help us better understand the misalignment. Looking forward to your insights so we can find a solution! Best regards, Anshul Saini

Anshul_Saini · ‎Jan 13, 2025

Hi @Emmanuelhg, Thank you for reaching out! Let’s work through this issue together. Could you please confirm the following so we can better understand and assist: 1. Does this issue occur with all files or just a specific file? 2. Which version of Illustrator are you currently using? 3. If possible, please share a sample file where this issue occurs. This will help us test and diagnose the problem on our end. Looking forward to your response so we can resolve this promptly! Best regards, Anshul Saini

Anshul_Saini · ‎Jan 09, 2025

Hi @Gee wizzz, Thank you for confirming the details! We’ll need to involve our product team to investigate this further. In the meantime, if it’s feasible, you might consider rolling back to macOS Sonoma to see if the issue persists. We appreciate your patience and understanding! Best, Anshul Saini

Anshul_Saini · ‎Jan 09, 2025

Hi @maricur, Thank you for reaching out and sharing your concerns. I understand how frustrating this issue must be. Currently, based on reports and testing, the issue seems to occur primarily on macOS Sequoia when running Illustrator alongside certain screen-sharing or recording applications like Microsoft Teams. Could you please confirm if you are using any such applications? If yes, I recommend: 1. Restarting your system. 2. Observe whether Illustrator continues to record your screen without any of these apps open or launched. If the issue persists even after a restart and without these apps being used, it might be related to compatibility with macOS Sequoia. As a temporary workaround, I recommend downgrading your macOS to Sonoma, where this issue has not been observed. Your feedback will help us further investigate and relay this to the product team. Looking forward to hearing from you so we can assist further. Best regards, Anshul Saini

Anshul_Saini · ‎Jan 07, 2025

Thanks for the update and for letting us know the steps you’ve already tried. To understand the issue better, could you confirm: 1. Is your artboard size larger than the standard page size (e.g., 8.5”x11”)? 2. Does this happen with all files or only specific ones? If possible, could you create a new document with a larger artboard and test if the options are still disabled? 3. Are you able to see any changes when selecting Adobe PDF as the printer instead of a physical printer? 4. Can you share a screenshot of your Print dialog settings after selecting "Adobe PDF" as the printer and let us know if there are any custom settings applied in your document. This information will help us identify if the issue is with the document setup, printer configuration, or Illustrator itself. Looking forward to your response so we can assist further! Best, Anshul Saini

Anshul_Saini · ‎Jan 07, 2025

Hi @blck77, Thank you for sharing more details about the issue. Since this is happening on two separate systems, it’s helpful to rule out potential conflicts. Could you please: 1. Test Photoshop in Safe Mode on your private machine with no other applications running. This will help us see if any third-party software or drivers are causing the issue. 2. Enable the On-Screen Keyboard to check if the “Ä” and “Ö” keys are being recognized correctly when pressed. Let us know what you observe after these tests, and we’ll assist further based on the findings! Best regards, Anshul Saini

Anshul_Saini · ‎Jan 07, 2025

Hi @trimz, I completely understand how frustrating it can be to deal with slow performance, especially when working with something as essential as the font tool. I’d love to help get this resolved for you! Could you please share the following details? 1. A screen recording of the issue while using the font tool or any other actions that feel slow. 2.If it happens with specific files, upload a sample file via a file-sharing service (e.g., Dropbox, Google Drive) and share the link here. Also, please share your system info and OS & PS version as well. This information will allow us to dig deeper and figure out whether the issue is related to your system, the specific file, or Photoshop itself. Looking forward to your reply so we can help resolve this! Best, Anshul Saini

Anshul_Saini · ‎Jan 03, 2025

Hi @FIVESTAR design @Al325488158nhy @michaela38849736, Thank you for sharing your experience. I can understand how frustrating this issue with the Remove Tool and Generative Fill not working as expected must be. To assist you further, it would be helpful if you could privately share a screen recording demonstrating the issue, along with your system information (which you can gather from Photoshop’s Help menu) and a sample file. This will allow us to check the issue on our end while keeping everything confidential and safe. Please feel free to send them to me directly via DM, and we’ll do our best to investigate and resolve this for you. Looking forward to your response! Best regards, Anshul Saini

Anshul_Saini · ‎Jan 03, 2025

I want to sincerely thank you for your patience while awaiting a response. I appreciate you sharing the update, and I’m sorry to hear that the scaling adjustment didn’t resolve the issue with the font size in Photoshop’s menu bar. To help troubleshoot further, could you please share a screenshot of your Photoshop User Interface preferences settings, as well as your Windows display settings? This will give us more insight into how everything is configured. In addition, you can try enabling Compatibility Mode and overriding display scaling for Photoshop: 1. Right-click on the Photoshop shortcut or .exe file. 2. Select Properties, then go to the Compatibility tab. 3. Check the box for Override high DPI scaling behavior and set it to System or System (Enhanced). 4. Click Apply and then restart Photoshop. Let me know how this goes, and I look forward to hearing back! Best regards, Anshul Saini

Anshul_Saini · ‎Jan 03, 2025

I want to sincerely thank you for your patience while awaiting a response. I appreciate you providing additional details about the mask issue—this helps clarify things. If resetting the Gradient Tool didn’t resolve the problem, I recommend updating to Photoshop version 26.2 if you haven’t done so already, as this may address the issue for you. If updating doesn’t help, another potential solution would be to reset Photoshop preferences (https://adobe.ly/3PjHKkr). This can help resolve various tool-related bugs. Let me know if either of these steps works, or if the issue persists. I’m here to help further! Best regards, Anshul Saini

Anshul_Saini · ‎Jan 03, 2025

I want to sincerely thank you for your patience while awaiting a response, and I appreciate you sharing the detailed recording and example file. I understand how disruptive it can be to have this issue with the displacement effect, especially when it’s impacting your workflow. I’ve taken a look at the issue you reported and tried replicating it on my end using Photoshop 26.2 on macOS 15.2, but I wasn’t able to reproduce the problem with the displacement effect in Adobe RGB. Since you’re using Photoshop 26.1, would you be able to update to version 26.2 and see if the issue persists? Sometimes, updates include fixes for bugs like this, and it could resolve the behavior you’re encountering. Please let me know if updating helps or if the issue continues—I’m here to assist further if needed! Best regards, Anshul Saini

Anshul_Saini · ‎Jan 03, 2025

Hi @Chris23214607tjzh and everyone following this thread, Thank you for providing such detailed feedback and for your continued patience as you work through this issue. It’s clear how disruptive this has been, and I truly understand the frustration of dealing with disappearing ICC profiles, especially after trying various solutions without success. Firstly, I recommend you all update to version 26.2 if you have not already done so. If that doesn't help, then to help address this, here are a few things to check that might help stabilize the situation: 1. ICC Profile Paths: It seems that the profile reappears when manually placing it in the specified folder, but this causes issues with Illustrator. If you’re comfortable, ensure both Photoshop and Illustrator are reading from the same color settings path (c:\users\username\appdata\roaming\adobe\color\settings) (C:\Program Files (x86)\Common Files\Adobe\Color\Settings\Recommended) to help synchronize the profiles between the two applications. 2. Windows Update Considerations: If you haven’t already, please ensure you’re on the latest stable build of Windows 10 or Windows 11. As one user has noted, the issue may stem from specific Windows updates (such as 22H2) conflicting with color profiles. If you find this is the case, consider rolling back to an earlier build or checking for any new updates from Microsoft that might address this. 3. Driver and Software Compatibility: Reinstalling printer drivers is often a step that resolves this, but as you’ve noted, the issue may recur. Keep an eye on any updates from Epson for your printer model, as manufacturers sometimes release patches that can impact how their drivers work with applications like Photoshop and Illustrator. 4. File-Specific Behavior: I’m glad to hear that saving a new version of the file temporarily resolved the issue. This could point to a file-specific issue. If any of these solutions don’t work or if you continue encountering inconsistencies, feel free to share more details about the exact behavior, and we’ll continue exploring solutions. Thank you again for your persistence and for being part of the Adobe community! Best, Anshul saini

Anshul_Saini · ‎Jan 03, 2025

Thank you for providing more details about the issue. To better understand the behavior, could you please: 1. Record your screen while performing the actions that cause lag (e.g., adding text, transforming images). This will give us a clearer view of the issue. 2. Share a sample file where this happens. If possible, upload it to a file-sharing service (e.g., Dropbox, Google Drive) and share the link here. This will help us test the file on our end and identify if the problem lies with the file, your system, or Photoshop itself. Looking forward to your response so we can move forward with troubleshooting! Best, Anshul Saini

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