Re: Darstellungsproblem von Texten

Anshul_Saini · ‎Jul 02, 2021

Glad to hear you're back on track. Please feel free to reach out if you run into any other questions or issues in the future, we'd be happy to help. Thanks, Anshul Saini

Anshul_Saini · ‎Jul 01, 2021

Thanks for sharing the details. Could you please check if there is any windows update around the 9th of June? Did you notice any improvement in the performance of the Iluustartor under Safe Mode or Hidden Admin Account? Thanks & Regards, Anshul

Anshul_Saini · ‎Jul 01, 2021

Thanks for sharing the details. I suggest you uncheck the GPU Performance from preferences (CMK+K > Performance > Uncheck GPU Performance) and see how it goes. If that doesn't help, uninstall the Q finder app and see if that resolves the issue. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jul 01, 2021

Hi there, Sorry to hear about this trouble. In addition to the question asked above, could you please share some more information like: Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. Looking forward to your response. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jul 01, 2021

Hi there, Sorry to hear about this trouble. Could you please share the OS and the machine you are using? This will help us assist you accordingly. Looking forward to hearing from you. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jul 01, 2021

Hi there, Thanks for reaching out. I would suggest you to visit this (https://helpx.adobe.com/illustrator/using/combining-objects.html) article we have created. It should help you combine the object in Illustrator. Let us know if you need any further assistance. Thanks & Regards, Anshul

Anshul_Saini · ‎Jul 01, 2021

Hi there, Sorry to hear about this trouble. Could you please share some information like: OS and version of Illustrator? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue? Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. This way, all the old settings will be saved in .old folders, and Illustrator will recreate new folders with default settings. Looking forward to your response. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 30, 2021

Hi there, Thanks for your time and patience. We can reproduce this issue at our end, and the product team is currently isolating this issue further to get to the root cause. Please upvote this issue here (illustrator.uservoice.com/...) and stay tuned for the updates. Regards, Anshul Saini

Anshul_Saini · ‎Jun 30, 2021

Hi there, Thanks for sharing the details. Could you please confirm if you have submitted the logs using the log collector tool? If yes, you might have received an email with a log number. It looks something like this AdobeLogs_XXXXXXX_XXXX_XX-win.zip. Kindly share that log number with us. It will help us find the logs and assist you accordingly. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 30, 2021

Hi there, Sorry to hear about the trouble you are facing. I would request if you could share a few more details. For example: Operating system, GPU on your machine and the version of Illustrator. Screenshot of the issue. Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Looking forward to hearing from you. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 30, 2021

Hi there, Sorry for the trouble. Could you please share some info like: The version of OS and Illusrator? Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Have you tried toggling GPU Performance under Preferences > Performance? Looking forward to your response. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 29, 2021

Hi there, Sorry to hear about your trouble. In addition to the details asked above, I would request that if you could share some more info like: The exact version of OS and InDesign? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. Does resetting InDesign Preferences (https://helpx.adobe.com/in/indesign/user-guide.html/in/indesign/using/setting-preferences.ug.html) help to resolve the issue? Disclaimer: Please note that resetting preferences will remove all the custom settings, and InDesign will launch with default settings. This way, all the old settings will be saved in .old folders, and InDesign will recreate new folders with default settings. Looking forward to your response. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 29, 2021

Hi there, I am sorry to hear about your experience. Could you provide more detail on what’s going on? Which OS and version of Illustrator is this? We’re here to help, just need more info. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 29, 2021

Hi there, Thanks for sharing your feedback. I’ll pass it on to the product team, and you can also share this feature request on our UserVoice page (https://illustrator.uservoice.com/), and they may consider it for future releases. This way, you will keep getting all the updates related to this feature, and other users can also upvote, which would help us prioritize. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 29, 2021

Hi there, I am assuming you are referring to this issue: (https://community.adobe.com/t5/illustrator/black-boxes-apprear-and-zooming-issue-in-v25-3-1/m-p/12131023). If yes, share the details asked by Ankit. This would help us replicate the issue and assist you accordingly. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 29, 2021

Thanks for sharing the details. Could you please check how it works after turning off GPU Performance from Illustrator preferences (CMD+K > Performance > Uncheck GPU Performance)? If that doesnt help either, I would suggest trying the steps shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/m-p/11561981#M250493) and share your observations with us. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 29, 2021

Hi there, Sorry for the inconvenience. Illustrator does not support (https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html) network or removable drives as scratch disks or folders of file sync services such as Dropbox, Google Drive, and iCloud. Many variables affect application performance when you save and open files across a network or from removable media. Alternatively, I would recommend you try saving the files as a cloud document on Creative Cloud. By doing that, you will have access files on the go, autosave files to the cloud and track version history. To know more about how to create and save Illustrator cloud documents, visit this link https://helpx.adobe.com/illustrator/using/cloud-documents.html. I hope this help resolve your issue. If you need any assistance in future, do reach out. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 29, 2021

Hi Ben, I am sorry to hear about your experience. I would request you to share some more information like: OS and version of Illustrator? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue? Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. This way, all your old settings will be saved in .old folders, and Illustrator will recreate new folders with default settings. Looking forward to hearing from you. Regards, Anshul Saini

Anshul_Saini · ‎Jun 29, 2021

Hi there, Thanks for reaching out. I would request to share the workflow or a screenshot of your library panel in Illustrator. It will help us understand the situation and help you better. Also, you could check out this help article (https://helpx.adobe.com/in/illustrator/using/creative-cloud-libraries-sync-share-assets.html). It should help you browse through creative cloud libraries in Illustrator. Looking forward to your response. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 29, 2021

Thanks for highlighting this. I have updated the link above. So kindly check and let me know how it goes. Regards, Anshul Saini

Anshul_Saini · ‎Jun 28, 2021

Hi there, Sorry to hear about your trouble. I would request you to share some information like: OS and version of Illustrator Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Where you are saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue? Have you tried toggling GPU Performance under Preferences > Performance? Additionally, you may try the suggestions given here: https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981 I hope this helps. I am looking forward to your response. Thanks, Anshul Saini.

Anshul_Saini · ‎Jun 28, 2021

Hi there, Sorry to hear about your experience. I'd request you to follow the suggestions on this community post ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illust.. ) & let us know if it helps to improve the performance of the Illustrator. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 28, 2021

Hi there, Sorry to hear about this unusual behaviour by the application. I would request you to share a few more details like: Does this issue start happening right after updating the application to v25.3.1 or later? Which operating system is this? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. I would also suggest you to try the suggestions shared by @marliton. Let us know if this helps. Looking forward to your response. Regards, Anshul Saini

Anshul_Saini · ‎Jun 28, 2021

Hi there, Sorry to hear about your experience. I would request you to share some information about this issue like: Are you using an M1 Mac machine? The exact version of OS and Illustrator? Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Where you are saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)? Looking forward to your response. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 25, 2021

Thanks for replying. In addition to the suggestions given earlier, I'd recommend you to update your Illustrator to v25.3.1, released earlier this week. Let us know how it goes. Thanks! Anshul Saini

Anshul_Saini · ‎Jun 22, 2021

Hello Chris, I am sorry to hear about your experience. In addition to the question asked by @Mike_Gondek, I would request you to share some more information like: OS and version of Illustrator. Are you using the latest OS and application? If not, please update to the latest version for both OS and application. Is the issue related to a specific document? If yes, could you please share the document with us and then upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)? Have you tried cleaning your clipboard, temp files and cache? Did you check if there is any heavy software running in the background? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue? Have you tried toggling GPU Performance under Preferences > Performance? Additionally, you may try the suggestions given here: https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981. I hope this helps. Looking forward to your response Thanks, Anshul Saini

Anshul_Saini · ‎Jun 22, 2021

Hi there, I am sorry to hear about your experience. In addition to the question asked by @Mike_Gondek, I would request you to share some more information like: Is the issue related to a specific document? If yes, could you please share the document with us? Upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)? When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue? Along with the suggestions shared above by @Mike_Gondek, would you mind trying the steps in this article ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981 ) and share your observations with us. I hope this helps. I am looking forward to your response. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 22, 2021

Hi Dan, Sorry for the delayed response. I hope that you have found the file. If not, kindly visit this link https://helpx.adobe.com/illustrator/using/crash-file-data-recovery.html and try the suggested solutions to recover a file. I would recommend you try saving the files as a cloud document. By doing that, you will have access files on the go, autosave files to the cloud and track version history. To know more about how to create and save Illustrator cloud documents, visit this link https://helpx.adobe.com/illustrator/using/cloud-documents.html. I hope this helps. If you need any assistance in future, do reach out. Thanks & Regards, Anshul Saini

Anshul_Saini · ‎Jun 22, 2021

Hi there,   Thanks for reaching out. Would you mind sharing some more information like: Exact macOS version, e.g. 11.4 (Big Sur), 10.15 (Catalina), and 10.14 (Mojave). When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. All this information will help us understand the issue better and work accordingly. Moreover, in the meantime, you may try running Illustrator in safe mode and by creating a new user account. I hope this helps. We are looking forward to your response.   Regards, Anshul Saini

Anshul_Saini · ‎Jun 22, 2021

Hi there, Sorry to hear about this trouble. As I can see in your workflow video, the performance and unexpected behaviour in the application is not usual. So I would request you to share a few details like: The exact version of InDesign and the operating system you are operating on. If you are not already on the latest version, we recommend updating to the latest version. Is the issue related to a specific document? If yes, please share the document with us and then upload it to the Creative Cloud (https://helpx.adobe.com/creative-cloud/help/share.html) and share the download link.  Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?  When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. Does resetting InDesign Preferences (https://helpx.adobe.com/indesign/user-guide.html/in/indesign/using/setting-preferences.ug.html) help to resolve the issue? I am looking forward to your response. Regards, Anshul

Anshul_Saini

Anshul_Saini

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