Re: Could not open because of disk error PSB in...

CShubert · ‎Apr 29, 2022

Hi @josephinec75052394 , sorry you are seeing errors when trying to open some of your files. Has anything changed in your system/HDs recently, how long have you been getting this error? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Thank you,

CShubert · ‎Apr 29, 2022

Hi @alainc30345773 , Would it be possible for you to share a screenshot of what you are seeing, that will better help us find out what might be happening. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Thank you,

CShubert · ‎Apr 29, 2022

Hi @ariell56714774 , Sorry you are seeing crashes. You have selected Mac and Windows in the OS tag, which OS are you on? Do you have any screenshots of what you were doing when the crash happened? I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. Thank you,

CShubert · ‎Apr 28, 2022

Hi @shapinginsanity , Please share a screenshot of what you are seeing, and your version of Photoshop. When did you first notice this issue, before an upgrade or has anything been added/changed to your system? Thank you,

CShubert · ‎Apr 28, 2022

Hi @Lee242382421ddt , It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Also, try: Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? Thank you,

CShubert · ‎Apr 28, 2022

Hi @Fanni24243494fne3 , Sorry you are seeing an error. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Thank you,

CShubert · ‎Apr 28, 2022

@Hunter Wade , One of the engineers noticed you have an optional NVidia texture tools plugin installed. Try holding down the Shift key when launching Photoshop. Click "Yes" when it asks if you want to skip loading 3rd party plug-ins. Does this improve the save times? Another thing, have you tried middle or largest to see if this issue is the same? Thank you,

CShubert · ‎Apr 28, 2022

Hi @Megan24242081y2ee , Could you please share your source PSD for us to help troubleshoot/reproduce the problem? Us CC files or dropbox to share a download link. Thank you,

CShubert · ‎Apr 28, 2022

Hi @SwaytheCrowd , Could this be because of overscroll? Close your files. Go to Preferences > Tools... and uncheck "Overscroll." Reopen your files. Does it behave as you expect now? Thank you,

CShubert · ‎Apr 28, 2022

Hi @franzipol , If the sys info hangs, that usually refers to a GPU issue, try: Quit Photoshop Navigate to Photoshop's Preferences folder. Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings Look for a file called sniffer-out.txt Post the text from that file in a reply here. Thank you,

CShubert · ‎Apr 28, 2022

Sorry for the issues @Hunter Wade , yes, we are looking into this to see what we can offer as a solution. Testing your file setup here and the large 16 bit file saved as PNG in the steps you laid out in 50 seconds, the smaler file in 12. Thank you for supplying your sys info, not sure why it was flagged as spam but we have removed the extras. Seems like a system issue since we are not able to reproduce, but will keep trying. Thank you,

CShubert · ‎Apr 28, 2022

Hi @stephanef7638164 , Please try: Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist? Thank you,

CShubert · ‎Apr 28, 2022

Hi @Ellen24237784ew2i , I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. Another thing you could try is go to Preferences > Performance and click on the "Advanced Settings" button. Uncheck Use OpenCL, restart Photoshop and try your steps to see if the problem persists. Thank you,

CShubert · ‎Apr 28, 2022

Hi @iiimanuel , Sorry you are not seeing the version list, could you share your browser version and Windows OS please? Thank you,

CShubert · ‎Apr 28, 2022

@gLiTcHyN0ObZ , Could you confirm that you only have ONE tab open with Ps on the web launched? Please quit your browser, restart and then open one window of Ps on the web and create a new document, then let us know if you see both place in the top menu dropdown as well as the icon in the toolbar on the left. Thank you,

CShubert · ‎Apr 28, 2022

Thanks @gLiTcHyN0ObZ , we see what you mean by open multiple files. Happy to add this to the list. Curious if a workaround for your second request of "ability to upload an open doc", have you tried the place function? If you select place from either the hamburger menu or the icon from the toolbar, will this work for you? Thank you,

CShubert · ‎Apr 28, 2022

Ok @Maria Natalia230995927m66 , let's try this. I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Thank you,

CShubert · ‎Apr 27, 2022

Hi @Maria Natalia230995927m66 , Sorry you are having freezing issues, Please try: Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Does the problem persist? Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur? Thank you,

CShubert · ‎Apr 27, 2022

Hi @stephanef7638164 , I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. Also, try: Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Does the problem persist? Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur? Thank you,

CShubert · ‎Apr 27, 2022

No problem, happy to do it. Curious, could you explain a bit more on what you mean by "upload capicity to be more than one" and "upload capabilities...", we want to make sure we add your requests correctly. Thank you,

CShubert · ‎Apr 27, 2022

Hi @gLiTcHyN0ObZ , We are happy to add your request for the magic eraser tool for Ps on the web.... any others you think should be there? Cheers,

CShubert · ‎Apr 26, 2022

Thanks @TavC1 , we were able to pull the sys info out of spam... We do see some third party plugins, so to make sure they are not the cause.... Try holding down the Shift key when launching Photoshop. Click "Yes" when it asks if you want to skip loading 3rd party plug-ins. Does the freeze still occur? Thank you,

CShubert · ‎Apr 26, 2022

Hi @GabGibek , sorry about the freezes and strange behavior. Here are a couple things to try: Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Does the problem persist? Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Thank you,

CShubert · ‎Apr 26, 2022

@James24207691ozfs , sorry those didn't fix or help. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. We will then get it to the team to dig into it. Thank you,

CShubert · ‎Apr 26, 2022

Hi @rod mclean , I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. One last thing to try is to revert to 23.0.2 and see if the issue remains as others have noticed this version works in this situation. Thank you,

CShubert · ‎Apr 26, 2022

@SteveK_75 / @kevint61059003 I am seeing the same banding issue and am checking with enginerring. For the UI issue: Let's make sure we're in a default state and there are no stale setting somewhere: Restore your preferences using this manual method: https://helpx.adobe.com/photoshop/using/preferences.html#Manually  Does it work correctly? If that doesn't solve it, you can quit Photoshop and put the Settings folder back. If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them. Thank you,

CShubert · ‎Apr 26, 2022

@Robert J.T. Try updating to 23.3.1 and re-enable GPU compositing and this might be fixed. If it does crash, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. Thank you,

CShubert · ‎Apr 26, 2022

@James24207691ozfs I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. Please also try: Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Does the problem persist? Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur? Thank you,

CShubert · ‎Apr 26, 2022

@TavC1 We're not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. Things to try: Make sure you are on the current version (23.3.1) It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Thank you,

CShubert · ‎Apr 26, 2022

@lkf23 See: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-fit-on-screen-not-working-in-23-3-0/idi-p/12877046 Thank you,

CShubert

CShubert

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