CShubert
Adobe Employee
CShubert
Adobe Employee
Activity
‎Feb 10, 2025
12:51 PM
@Rafaela36761243v8uv what are you specs? HD and RAM on that Macbook?
So you are able to open Ps release version? Is the only one that gives you this issue Ps beta?
Thanks,
Cory - Photoshop Product Manager
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‎Feb 10, 2025
06:14 AM
Hi @Rafaela36761243v8uv
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
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‎Feb 07, 2025
11:32 AM
Hi @gary1839 could you share some screenshots of what you are seeing? Are you on the latest Ps beta?
Adobe Photoshop Version: 26.4.0 20250205.m.2966 d895218 arm64
Thanks,
Cory - Photoshop Product Manager
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‎Feb 07, 2025
07:30 AM
Thanks everyone for letting us know that this issue has been fixed.
Thanks,
Cory - Photoshop Product Manager
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‎Feb 07, 2025
06:30 AM
Thank you @pascalm3859019 for that update... does anyone else here still have the issue or will we assume that it is fixed now for all?
Thanks,
Cory - Photoshop Product Manager
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‎Feb 06, 2025
01:23 PM
Hi @jens_4786 could you share more information as to what you were doing when you saw an issue, any screenshots you can share, etc? More info and we will be able to try to see what is happening.
Makes sure you have the latest: Adobe Photoshop Version: 26.4.0 20250205.m.2966 d895218 arm64
Thanks,
Cory - Photoshop Product Manager
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‎Feb 06, 2025
06:39 AM
Thanks everyone, curious if the newest Ps beta that went out today shows this same issue?
Adobe Photoshop Version: 26.4.0 20250205.m.2966 d895218 arm64
Thanks,
Cory - Photoshop Product Manager
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‎Feb 06, 2025
06:32 AM
Hi @Michael28870513bcyj could you share your workflow, what steps were you doing when the crash happened? Did you submit a Crash Report or did the CR window popup after this happened?
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 05, 2025
09:11 AM
@Elvis30363879iisb
Vendor name: AMD Driver date: 2023-03-30 000000.000000-000 Driver age: 23 months
You should also update your drivers.
Thanks,
Cory - Photoshop Product Manager
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‎Feb 05, 2025
08:49 AM
Thank you both for your sysinfo... this appears to be a WIN issue only and the team is asking what your GPU settings are in preferences? Also, curious what machines you have, desktops/laptops brand... we are trying to configure a machine to be able to reproduce.
Also, is it possible to toggle OFF D3D12Warp renderer in your nVidida driver, then update your driver to 572.16 Jan 30, 2025?
@Elvis30363879iisb you mention seeing other TIFF issues in the "thread"... could you share where you are seeeing this, link?
Thanks,
Cory - Photoshop Product Manager
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‎Feb 04, 2025
06:53 AM
Hi @Elvis30363879iisb would it be possible to share a .tiff file that you are seeing this issue with so the team can look into it? We are not seeing any other reports of this, so it would be good to see what the file can tell us.
Send file to shubert@adobe.com or link to file.
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 03, 2025
07:19 AM
Hi @atxspencer
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Feb 03, 2025
07:19 AM
Hi @Roy LaBue
Could you share any more about what your workflow was that you worked on for 4 hours, what sort of tools were you using, what was the work you were doing when the shutdown happened?
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 31, 2025
12:55 PM
Hi @Tim Lyons testing here and not seeing this issue.
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 30, 2025
06:35 AM
Hi all, the team has been able to reproduce this and are looking into it.
Thanks,
Cory - Photoshop Product Manager
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‎Jan 29, 2025
10:07 AM
@jos�_luis_6126 is it possible for you to record a video of your workspace and what you are trying to do so that we can see what might be happening? Do you have the same issue doing the same thing on Ps release version?
Thanks,
Cory - Photoshop Product Manager
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‎Jan 29, 2025
10:00 AM
Thank you for the info @yormarc , this could be the issue:
Memory available to Photoshop: 5012 MB
Please review the specs for Ps and make sure your computer meets these:
https://helpx.adobe.com/photoshop/system-requirements.html
Thanks,
Cory - Photoshop Product Manager
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‎Jan 29, 2025
08:39 AM
Thank you for the info @jos�_luis_6126
One thing we see is that your GPU driver is very old. We would suggest you update it if possible and also make sure you computer is on spec for Ps:
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus
https://helpx.adobe.com/photoshop/system-requirements.html
Thanks,
Cory - Photoshop Product Manager
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‎Jan 29, 2025
08:35 AM
Hi @defaultzx52r3wp577j are you on the latest Ps beta?
Adobe Photoshop Version: 26.4.0 20250126.m.2955 966eec6 arm64
Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 29, 2025
08:01 AM
@yormarc
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 29, 2025
07:52 AM
Hi @jos�_luis_6126
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 28, 2025
07:03 AM
@yormarc a recent update went out yesterday.... please restart Ps beta and let us know if you still have this issue. Make sure you are on the latest Ps beta and have all updates from CCD installed as well.
Thanks,
Cory - Photoshop Product Manager
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‎Jan 28, 2025
07:01 AM
Hi @Juan Carlos Gonzalez-N.
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 28, 2025
06:58 AM
Thanks for letting us know this issue has been fixed.
Thanks,
Cory - Photoshop Product Manager
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‎Jan 27, 2025
02:41 PM
This issue has been solved.
Thanks,
Cory - Photoshop Product Manager
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‎Jan 27, 2025
07:58 AM
Hi all, checking in to see if this issue has been resolved for you or if you still see this? Please make sure you are on the latest Ps beta and let us know.
Adobe Photoshop Version: 26.4.0 20250126.m.2955 966eec6 arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 27, 2025
07:17 AM
Hi @DoesAdohbEvenListen happy to see what might be happening.
1. Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 23, 2025
08:14 AM
Thank you for letting us know you are able to open the PDF now in Ps beta. It sounds like maybe your preferences are messed up. Try these directions below, for Ps release version, go to Photoshop Settings and do the same.
Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 21, 2025
11:58 AM
Hi @Juan Carlos Gonzalez-N. do you see the same crash with Ps release version, or just with Ps beta? Can you open any other pdf file with Ps beta?
Make sure you have the latest version: Adobe Photoshop Version: 26.4.0 20250115.m.2943 f9de926 arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 21, 2025
11:56 AM
Hi @Lisa5C64
Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
Thanks,
Cory - Photoshop Product Manager
... View more