CShubert
Adobe Employee
CShubert
Adobe Employee
Activity
‎Jan 21, 2025
09:11 AM
Hi @Trevor.Dennis
Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 17, 2025
01:30 PM
Hi @groodo do you have the latest Ps beta?
Adobe Photoshop Version: 26.4.0 20250115.m.2943 f9de926 arm64
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 17, 2025
07:58 AM
1 Upvote
Hi @AREKTOJA please share some screenshots of what you are seeing.
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 14, 2025
11:53 AM
Thank you for the info @Deven15D5 as you mentioned, it suggested to NOT go over 70% memory in your settings.
Also, we notice under monitors:
Device 0 Name: Microsoft Basic Render Driver Preferred: TRUE
Device 1 Name: NVIDIA GeForce RTX 3090 Preferred: FALSE
This is why it does not work, you should change so that the discreet nvidia card preferred or TRUE.
Please let us know if that solves your issue.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 14, 2025
09:11 AM
Hi @Deven15D5
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 13, 2025
12:49 PM
Thank you for the info @leeingrove it might be that your computer doesn't meet the specs for Ps...
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus
https://helpx.adobe.com/photoshop/system-requirements.html
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 13, 2025
07:57 AM
Hi @leeingrove please share some screenshots of your entire screen that shows this issue.
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 13, 2025
07:00 AM
Hi @leeingrove
Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 10, 2025
12:41 PM
1 Upvote
Hi @c.pfaffenbichler could you share some screenshots of what you are seeing, happy to pass this on to the team.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 09, 2025
01:18 PM
This issue has been fixed. Please make sure to be on the latest version of Ps beta.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 08, 2025
08:36 AM
Thank you for the sysinfo @Evelyne37236712mcj7 and screenshot. It is possible that your graphics driver is outdated or not able to handel this feature. Please review:
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus
Your driver shows as 19 months old, so again, if an update is available it might be good to try as well.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 07, 2025
02:17 PM
@Mark ORIMBELLI LLC do you still see this crash issue with the latest Ps beta: Adobe Photoshop Version: 26.3.0 20250104.m.2928 bf7afe5 arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 07, 2025
11:34 AM
Thank you for the info @Evelyne37236712mcj7 but we need all of it, this is not enough to begin to see what might be a reason for the issue. As also requested, any screenshots so we can see what you are seeing.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 07, 2025
06:56 AM
1 Upvote
The issue has been fixed.
Please make sure you have the latest Ps beta: Adobe Photoshop Version: 26.3.0 20250104.m.2928 bf7afe5 arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 06, 2025
12:09 PM
@yormarc the team has a solution that will be pushed live soon, we will update this thread once it has been.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 06, 2025
11:53 AM
Hi @moei3806636263tx it appears that your subscription has ended at the end of 2024. Please log in to Ps with an active subscription and let us know if you still have this issue.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 06, 2025
07:46 AM
Hi @vanillalily
Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
Also, make sure you are on the latest Ps beta: Adobe Photoshop Version: 26.3.0 20250104.m.2928 bf7afe5 arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 06, 2025
07:36 AM
Hi @gary1839 please share screenshots of your home screen of Ps beta for the team to look at. Also, make sure you are on the latest Ps beta: Adobe Photoshop Version: 26.3.0 20250104.m.2928 bf7afe5 arm64
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Jan 06, 2025
07:34 AM
Hi @Evelyne37236712mcj7 please share some screenshots of what you are seeing on your desktop.
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply. Please make sure you are on the latest Ps beta: Adobe Photoshop Version: 26.3.0 20250104.m.2928 bf7afe5 arm64
Thanks,
Cory - Photoshop Product Manager
... View more
‎Dec 20, 2024
01:34 PM
@JvPhotoworks and @DRLing are you still unable to use GW? Please share both screenshots of what you are seeing as well as your sysinfo... Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Dec 20, 2024
01:18 PM
Thank you for the info @LoganAC34 do you see the same issue with Ps release version?
Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
Thanks,
Cory - Photoshop Product Manager
... View more
‎Dec 20, 2024
09:45 AM
@LoganAC34
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Dec 20, 2024
08:53 AM
Hi @Elianartetafotografia testing here and are not seeing this issue.
Try resetting Prefs for the Beta: /Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura) /Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)

C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings
Launch BETA Photoshop While Pressing The Keyboard Shortcut With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would. https://helpx.adobe.com/photoshop/using/preferences.html#Manually 
Thanks,
Cory - Photoshop Product Manager
... View more
‎Dec 20, 2024
07:13 AM
For additional information regarding the recent Photography Plan Changes, please see these Help Documents and blog post:
CCPP 20 GB: Lr 1 TB: Blog Post:
Thanks,
Cory - Photoshop Product Manager
... View more
‎Dec 19, 2024
12:52 PM
@LoganAC34 could you share some screenshots of what you are seeing, your workspace and what buttons/panels are showing?
Thanks,
Cory - Photoshop Product Manager
... View more
‎Dec 19, 2024
10:00 AM
Hi @Frogman38 if you review this system spec for WIN and Adobe Camera Raw, it would seem your GPU is not supported due to its lack of memory:
https://helpx.adobe.com/camera-raw/system-requirements.html
Thanks,
Cory - Photoshop Product Manager
... View more
‎Dec 19, 2024
08:04 AM
Thank you for the info @jime90533359 one thing we see is your scratch disk space is not enough, it is suggested to be around 100gb
Scratch volume(s): Startup, 931.5G, 14.1G free
See if you can free up or add more and if that solves this issue.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Dec 19, 2024
07:55 AM
It might be what @Trevor.Dennis has called out, your GPU is internal and may not be up to specs needed. Your driver is over 42 months old...
Vendor name: INTEL Driver date: 2021-06-01 000000.000000-000 Driver age: 42 months Driver version: 27.20.100.9664
You may also not have enough scratch disk space, based on what you are trying to do with the file
Scratch volume(s): Startup, 461.6G, 53.6G free
We would suggest 100gb of space if possible.
Thanks,
Cory - Photoshop Product Manager
... View more
‎Dec 19, 2024
07:04 AM
Hi @Rafael27000895sgip first, are you on the latest Ps beta?
Adobe Photoshop Version: 26.3.0 20241215.m.2906 73812db arm64
Next, It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Your crash log was removed as we can't do anything with that here, it needs to be supplied via the CrashReporter popup... did you do that and include your email when it was sent?
Thanks,
Cory - Photoshop Product Manager
... View more
‎Dec 18, 2024
12:57 PM
Thank you @Frogman38
It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.
Thanks,
Cory - Photoshop Product Manager
... View more