CShubert
Adobe Employee
CShubert
Adobe Employee
Activity
Apr 26, 2022
06:37 AM
Thanks @Stu Arms , great suggestion. Happy to add to the list of features for the team to work on. Any other tools that you would like to see added for your workflow?
Cheers,
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Apr 25, 2022
02:23 PM
@Brilliant Miami It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Also, as @Chuck Uebele asked, any screenshots with examples of what you are seeing can help the team figure out what might be happening.
Thank you,
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Apr 25, 2022
09:56 AM
Hi @Kristin24173802r1s8 ,
You can, here is how:
Open the home page for Ps on the web: https://creativecloud.adobe.com/cc/photoshop
Click on the linked text "select a file" or click on the Open icon and select the .psd file you want to work with.
Let us know if you have any other questions.
Thanks,
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Apr 25, 2022
09:20 AM
@Polleepops ,
A system crash usually means a low level failure such as a driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. Also -@M.Silvast It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Thank you,
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Apr 25, 2022
09:03 AM
2 Upvotes
@M.Silvast , Please try the following: Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. Does the problem persist? If this doesn't work, let's disable the GPU completely: Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist? Thank you,
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Apr 25, 2022
08:50 AM
@Cem22223920brge , Curious if you have a Wacom tablet and if so, is Wintab enabled? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Thank you,
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Apr 25, 2022
08:36 AM
1 Upvote
Hi @Deleted User, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. One thing to try: Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? Thank you,
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Apr 22, 2022
09:29 AM
Hey dajanierer,
Sorry to hear you are hitting errors. Could you share your OS/browser setup as well as any screenshots of the errors you are seeing? Also, if you could share one of the files that is giving you issues we can have the team look into why it is causing the errors.
Thank you,
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Apr 20, 2022
07:47 AM
Hi Karim,
Just did the update and in latest beta we are seeing the option with silicon machines. Will check with team to see if we can see what might be happening on M1 machines.
In the meantime, plase share your system info so we can review as well. Help/System Info... copy and paste here in a reply.
Cheers,
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Apr 19, 2022
06:33 AM
Thanks for the post ABM, happy to add this as a feature request.
Let us know if you would like other tools added to aid in your workflow.
Cheers,
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Apr 18, 2022
01:27 PM
Hi Karar,
Yes, go ahead and copy/paste here and we can pass on to the team.
Cheers,
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Apr 18, 2022
06:51 AM
Hi ABM,
Happy to add this to the feature request list, thank you. Let us know if you have other requests for tools/features that are not yet in Ps on the web and the team will be be alerted.
Cheers,
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Apr 15, 2022
09:40 AM
Hi,
Looks like this work is still in progress and current CCdesktop only supports basic annotation types such as pins and shapes for psdc documents. This “discrepancy” seems to be expected today as the team adds more functionality to viewing comments within CC desktop. Stay tuned!
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Apr 14, 2022
09:03 AM
Raymond, curious if you have updated you Chromebook as well as browser? Here is a link to the steps and we would love to hear if this fixes the issue? https://support.google.com/chromebook/answer/177889?hl=en
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Apr 13, 2022
12:35 PM
1 Upvote
Hi Amanda,
Thank you for your question about effects in Ps on the web. At this time, layer effects are not available but we will be happy to pass your request on to the team.
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Apr 08, 2022
11:03 AM
Hi David,
Thanks for your message. Currently, it is possible to leave a shared document by clicking on the Share button, then hover over your email and you should see a Leave link that if clicked on will allow you to exit the shared file. If this is not what you meant or we misunderstood what you are looking for, please shoot us a message and we will be happy to dig into this further.
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Apr 06, 2022
11:49 AM
Hey Mathew,
Thank you for sharing what you are seeing. This is a known bug and the team is at work to fix it.
We appreciate your input.
Cheers,
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Apr 06, 2022
07:55 AM
Hi Jkaiden,
Sorry to hear you are having issues, could you share your computer/browser version and more details about what is happening when you are seeing the crashes? Screenshots of what you are seeing are also helpful for the team to diagnose what might be happening.
Thank you,
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Apr 05, 2022
02:50 PM
Thank you Matt for your feedback, sounds like you are looking for Smart guides, is that correct?
We have heard this request from others, and happy to pass your request to the team.
Please continue to share with us any other features that would benefit your workflow.
Cheers,
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Apr 01, 2022
02:08 PM
Hi Raymond, Chromebooks using an ARM processor are unable to support Photoshop on the web. The amount of RAM available to web apps on those devices does not meet the Photoshop requirement.
If we didn't understand your issue, please let us know and we will be happy to dig into this further for you.
Cheers,
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Mar 31, 2022
02:37 PM
1 Upvote
Hi Omega,
Thanks for the suggestion and we are happy to add it to the list of features that customers would like to see.
Cheers,
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Mar 30, 2022
07:06 AM
Hi Marianne, sorry to hear you are having issues.
Could you share a screenshot of the error message you are seeing? Has it worked before and is not working now, any other bits of info you can share on the process will be helpful as we try to figure out what is going on.
Thank you,
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Mar 28, 2022
08:03 AM
Hi Olga,
Sorry to hear you are having issues. We would be happy to see what might be happening. Curious what type of file you are trying to save? You should be able to save transparecy in .png, webp, psd and tiff. Please share your systems info and any screenshots of the file and what you are seeing and the team can try to help you. Please follow the directions below to grab the log file.
Google Chrome:
Open the top-right Chrome menu, then in More Tools find and select Developer Tools.
In the Developer Tools that show on the right, click the Console tab at the top.
Right-click within the Console panel and choose Save As…
Save the .log file on your computer so you can share it.
Microsoft Edge: For Microsoft Edge logs, see Open Microsoft Edge DevTools.
Thank you,
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Mar 28, 2022
07:50 AM
Hi levriermotion Thanks for the kind words, glad you like Ps on the web. We are happy to add your name to the list of those who have requested the Polygonal tool, are there more you think are missing? What other tools do you need to do your work?
Thank you,
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Mar 25, 2022
08:05 AM
Hi Lino,
Thanks for the request, happy to pass this on to the team for consideration. Feel free to add any other tools/functions that you think should be in Ps on the web and we will share them all.
Cheers,
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Mar 25, 2022
08:02 AM
Hi Monique, thanks for the question.
At this time batch processing is not available, but I will be happy to add it to the list of feature requests. Feel free to request anything you see that is missing for your workflow. The team is always interested to hear what should be on the roadmap.
Cheers,
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Mar 22, 2022
03:05 PM
Hi aZhu,
Thank you for the report. We tested here and am able to see comments on sharred files in Ps desktop beta. Could you share your system specs (Ps go to Help/System Info) and copy and paste that here we can have the team see what might be happening.
Thank you,
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Mar 16, 2022
10:51 AM
1 Upvote
Hi Amanda, happy to add this as a new feature request. Currently, you are able to hold the space bar and move around the canvas. Hope this will work for you until the Hand tool becomes available. Thank you for your post,
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Mar 15, 2022
02:02 PM
Hi chanaart, thank you for posting the question. Happy to try to help. I will be happy to add the feature request to save color swatches, anything else? Thank you,
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Feb 17, 2022
09:56 AM
Chatting with our dev team, they suggest you update your Chrome OS to v.99. Also, just for reference, Ps on the web doesn't run on ARM Chromebooks due to limitations of the the browser in Chrome OS and require at least 4 cores (CPU cores). Hope this helps, please let us know. Cheers.
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