Hi, Sorry to hear you are having issues. Have you confirmed your computer meets the specs for Ps on the web? https://helpx.adobe.com/photoshop/system-requirements-web.html Thank you, ... View more

Hi Boris... Sorry to hear you are having issues, could you explain more what steps you are trying to do and any screenshots you can share with what you are seeing? What do you mean "processing snapshots"? If you can give us a step by step on what you are doing/tools you are using and then seeing this freez up issue, we can better assist in solving it. Cheers, ... View more

Hi Kratom Pros, Sorry to hear this, could you share some more info on what is happening and how? What is your system info?  If you would go to Help/System Info in the top menu and copy and paste that in your reply, we can have the team look into what might be happening. Cheers, ... View more

Hi gototheframe,   At this time we are exploring additional file formats to support and appreciate the feedback.   cheers, ... View more

Hi Sentiospace, We have heard this as a request, so happy to add your voice to those who would like to see the video timeline in Ps on web. Are there other features you need for your workflow? Let us know and we can add them as well. Also, be sure to vote for the features and ideas that you think are needed, these votes help us to see what the majoritiy of our customers would like to see added. Cheers, ... View more

Hi MegCarpen, Thanks for the suggestion, am happy to pass it on to the team. Are there other tools that you would like to see added that are not there yet?  Thank you, ... View more

Hi fleeht, Thanks for the positive feedback on Photoshop on the web and your suggestion. Curves adjustment layers are on the roadmap and you can rest assured that we believe as well that it is an important tool in Photoshop.   Glad you are here and looking forward to sharing more with the world as Photoshop on the web continues to evolve and grow. Thank you, ... View more

Hi Mounir21767849w5u3, Chromebooks using an ARM processor are unable to support Photoshop on the web at this time. The amount of RAM available to web apps on those devices does not meet the Photoshop requirement.   If you would share your console log for the Intel Asus Chromebook I would be happy to pass it along to our team to see if they can help. Thank you, ... View more

Thanks strunkl for letting us know you are now able to access Ps on the web beta. Sorry you had an issue before, would love to figure out what might have been going on, but for now, happy you are in. Be sure to let us know how it works for you and any issues/questions. Thank you, ... View more

Hi, Could you share screenshots of the process you are going through and the screens/messages you are seeing? Happy to work with you to figure this out. Has this ever worked for you or is this the first time you have tried to access Photoshop beta? Thank you, ... View more

Hi jensb92979170, Yes, your idea of gradient filters is on the list for bringing to Ps on the web, as are many others. Do you have any other ideas or workflow additions you would like to see added? Happy to pass them on to the team. Thank you, ... View more

Glad to hear that. Also, if Ps is running when the file is sent from CC to Ps, it may avoid the "not supported" error. Thank you, ... View more

Hi, would you be willing to setup a temp account to see if there is an issue with your account?  Steps to try are: Sign out of Ps from Setting/Account. On sign in select sign up item at the bottom. Create a new account with an alternate email. This does require setting up a new subscription, which you would need to cancel before the 30 day trial expires to avoid getting charged. It does appear to take a while for the subscription to show up to be cancelled on the apple side. I know this sounds like a lot of work, but it would really help the team to be able to see what might be happening to you and your device/account. Thank you,   ... View more

Hi, What region are you in? Doing a search I came across this solution that seems to work for many, just wanted to share in case it may work for you. "We are working on an issue where devices with non-US regions can encounter crashes on startup, in the meantime if you switch your device Region to US-english in Settings/General/Region you should be able to get the application to launch. We hope to have an update for this issue out soon."   Another thing, do you have a lot of files in libraries? Thinning these out might also help in this issue. Also, if you have Fresco, it has been reported that if a customer launches Fresco, then launches Photoshop the crash doesn't happen. Thank you, ... View more

Hi phreadie, Sorry to hear you are still having issues.  Here are some more questions the team is asking to see if they can diagnose what might be happening...  Did any version of Ps work on the iPad? What file types are showing up as unsupported? Have you cleaned out any bad sync files from your CC account? What type of subscription do you have and where are you located? How much free space do you have in yourCC account? The team is trying to reproduce your situation so if you can answer these they will take that and plug it in. Thank you, ... View more

Hi, On the question about cloud based select subject: "Select Subject in Photoshop on the web uses cloud-based machine learning and local post processing. The background tech is very close to what’s used on Desktop, albeit slightly different." Thank you again for asking and happy to help anytime. ... View more

Hi, Here is an article that allows you to see what versions are based on release date: https://helpx.adobe.com/photoshop/kb/legacy-version-updates.html And you can instal older versions using your CC aplication, not online but the CC app in your applications folder.    Give this a try and let us know if it works for you. Thanks, ... View more

Hi, Just walked through the steps and it worked as expected, v.22.5.1, Mac OS 11.5.2. Would it be possible for you to share screen shots of your steps so we can see if anything else is happening? Happy to look into this further as a fellow VR shooter, so please let us know. Thanks, ... View more

Hi, Yes, it may seem like some is important and some is just waste, but paste it all and our team can pick it apart and see what stands out as issue-possible. Thank you, ... View more

Hi, Here is a tutorial doc on how to manage your workspace(s). All the tools you used in your other workspace are available and you should be able to simply create what you want. https://helpx.adobe.com/photoshop/using/workspace-basics.html Will this help you to get back to your working flow? Thank you, ... View more

Hi, the original post was on Mac OS, so now we have both Mac and Windows with this issue? Both of us that tested were on Mac, so just making sure we are looking at the same thing but on different platforms... Thanks. ... View more

Hi, Did a file open as well as drag on top of the file and all show transparancy. Hate to ask the obvious, but have you restarted your computer? Sorry, just trying to get to square one to see what might be happening.   ... View more

Hi, Could you share a bit more on the workflow you are doing and how you want it to work? Here is another article on shortcuts that has timeline info in it that might also help: https://helpx.adobe.com/adobe-character-animator/using/keyboard-shortcuts.html Thank you, ... View more

Hi, One way to make sure it is available or viewable is to add or make it visible in your toolbar. Once you see this you can select the alignment you want.  Is this what you were looking for? ... View more

Hi, If you can share the file you are having issues with, we can try and see if we all get the same issue.  As @Earth Oliver  mentioned, have you tried File/Open in the workflow and does the same issue with the same file happen? Thank you,   ... View more

Hi, Ok, please share your process, what are the steps you did before updating to use the Photomerge action, and now after the update how you are doing it.  Also, please go to Help/System Info and copy/paste the info here so we can see if anything else is happening with your configuration. Thank you,   ... View more

Hi, If you open multiple files and select Automation/Photomerge, you will be shown multiple options for the merge. If you are working on a file that you have made changes to and then open other files and attempt to do Photomerge, the file that was worked on will make Photoshop ask you to save this file before it continues with the Photomerge action. Please open your images and make sure you don't do anything to them before you select Photomerge and see if that solves this issue. Thank you, ... View more