Thanks for the screenshots. It seems that the subscription has expired. Can you share the registered email ID with us? Have you tried the suggested steps?  ... View more

Glad to know that it helped. Feel free to reach out whenever needed.  ... View more

Hi @Sean241840584ppi    I understand your work is important, and I'm here to assist you in resolving the issue. Which version of Lightroom Classic are you using? Have you tried importing other file formats? How are you importing the images? If you're importing photos from an external storage device (e.g., an SD card or external hard drive), ensure the device is connected correctly and functioning. Try using a different USB port or card reader to rule out hardware-related issues.  Please check the steps mentioned here: https://community.adobe.com/t5/lightroom-classic-discussions/lrc-12-2-1-freezes-when-importing/td-p/13723100#:~:text=Unplug%20any%20external%20drives.,Off%20if%20it%20is%20on.   Let us know how it goes.   Best, Ranjisha ... View more

Hi @Alyssa312771904acj    Welcome to the community! Let's try to help and fix this for you. Which version of the application have you installed? Correct me if I am wrong, you are exporting your videos from Lightroom Mobile after editing, but the edits are not showing, right? Did you import the original images to Lightroom? Please share more details on this.   We're here to help, just need a little info. Best, Ranjisha   ... View more

 Hi @Aysha akter312291754frx    Welcome to the community. Thanks for reaching out. Let's try to fix this. Which version of the application are you using? Are you trying to click images from Lightroom? What type of support are you referring to?   We're here to help, just need some info! Best, Ranjisha     ... View more

Hi @saeed304425827ke6    I understand how frustrating it can be when things aren't working as expected. Let's see what we can do to get you back on track. Which version of the application are you using? Did you change your email ID recently?   Ensure that you have a stable and reliable internet connection on your device. Lightroom requires a network connection to sync photos with the Adobe Creative Cloud. Try signing out of your Adobe account within the Lightroom app and then signing back in. This can refresh the account connection and may resolve any sync-related problems.  Let us know if it helps.   Best, Ranjisha ... View more

Hi @Kayla31217529xba6    Welcome to the community! We're here to help and assist you with your questions. Which version of the application have you installed? Are the layers locked? Please share a screenshot of the layers panel and screen.    Looking forward to hearing back soon.   Best, Ranjisha. ... View more

In that case, please DM me your system specifications. ... View more

Thanks for the explanation. Please sync your files and try doing a fresh install. Let us know if that helps. ... View more

Ok got it. But, in that case, retrieving the presets seems impossible. Please start syncing your work next time so that retrieval can be possible.  ... View more

Hi @Lê TrungThành    Thanks for reaching out; we're here to help you. Do you want to clear the Lightroom storage or Creative Cloud storage? Please note that deleting your cloud storage in Lightroom will remove all the photos and edits stored in the cloud, and this action cannot be undone. Make sure to back up any important images before proceeding. Open Lightroom: Launch the Lightroom app on your device. Sign In: Sign in to your Adobe account if you are not already signed in. Access Cloud Storage Settings: Go to the Lightroom app's settings or preferences. The exact location of settings may vary depending on your device and app version. On most devices, you can access settings by tapping on the gear icon or three-dot menu. Manage Storage: Look for an option related to "Storage" or "Cloud Storage." In some versions of the app, it may be called "Account Info." Delete Cloud Storage: Within the storage settings, you should see an option to "Delete Cloud Storage" or "Free up space." Tap on this option to proceed.   Confirm Deletion: A confirmation prompt will appear, warning you that deleting cloud storage will remove all synced photos and edits. If you are sure you want to proceed, confirm the action.   Remember that after deleting your cloud storage, any photos you synced will no longer be available in Lightroom Cloud. If you wish to keep your photos, consider downloading and backing them up to a local location before deleting the cloud storage.   Let us know if it helps!   Best, Ranjisha ... View more

Hi @anonymous_hedgehog    Thanks for reaching out. We're here to assist you. In Lightroom, the location of your photo files on your computer depends on how you've set up your Lightroom catalog and import settings.  Are you using Lightroom Classic? If yes, try these steps: Open Lightroom and select the Library module. Look for the "Folders" panel on the left-hand side in the Library module. If it's not visible, click the "Show" menu and select "Folders." In the "Folders" panel, you'll see a list of folders that contain your imported photos. Click on the arrow next to each folder to expand it and see the images within. If you imported photos using the "Add" option, you won't see any physical folders in Lightroom's "Folders" panel. Instead, you'll see a list of folders representing the directories where your photos are located on your computer. You'll see the folders you specified during the import process if you imported photos using the "Copy" or "Copy as DNG" option. By locating the folders in the "Folders" panel of Lightroom, you can find the original location of your photo files on your computer. Remember that Lightroom's catalog system allows you to manage and organize your photos within the app while leaving the original files intact in their locations on your computer.   Let us know if it helps!   Best, Ranjisha ... View more

Hi @mauro22432667e7sg    I know it's frustrating when software doesn't behave as it should. Let's troubleshoot the problem together. Both applications are on the latest version, right? What file format are you working with?   Please try deselecting "Use Graphics Processor" in Lightroom's Preferences > Performance, then relaunch Lightroom and let us know if it helps. Try resetting the preferences to defaults. Resetting Lightroom preferences can sometimes resolve unexpected issues. To do this, close Lightroom and hold down the Shift+Option (Mac) or Shift+Alt (Windows) keys while launching Lightroom. You'll be prompted to reset the preferences. Confirm and let Lightroom launch with default preferences. Back up and sync your files before performing the step.   Let us know how it goes.   Best, Ranjisha ... View more

Hi @tayanáh73330100    I know it's frustrating when software doesn't behave as it should. Let's troubleshoot the problem together. Since when are you seeing this issue? Could you please share the system info of Lightroom from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? What error were you encountering?    You can try to reset the preferences of Lightroom using the steps mentioned here (manual method): https://adobe.ly/2JSym5e. Please backup and sync your presets prior to resetting the preferences.   Let us know how it goes. Best, Ranjisha ... View more

Hi @Manuela311828076kni    I understand how important your work is, and I'm here to assist you in resolving any problems with Photoshop. From what I see in the screenshots, you are getting a program error. Can you tell us when that appears? Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? Have you tried any troubleshooting steps yet?   We're here to help; looking forward to hearing back soon.   Best, Ranjisha ... View more

Hi @ali283339750se4    Welcome to the community. We're here to assist you. Do you see any error messages when trying to update Camera Raw? What happens when you check for updates? Which version does it show?    We're here to help! Looking forward to hearing from you soon. Best, Ranjisha ... View more

Hi @Mercin_z80    Thanks for reaching out. We're here to assist you with your queries. Currently, Lightroom for iPad has no built-in option for directly cropping an image from the center. It is a good idea; you can share it with the team, which may become a feature request. Please feel free to create an idea/feature request on Adobe Community for other users and the product team to see: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based/ct-p/ct-lightroom?page=1&sort=latest_replies&filter=all&lang=all&tabid=ideas.   Best, Ranjisha     ... View more

Hi Roel,   Thanks for reaching out. We're here to assist you in fixing your issues. Can you please provide more details on your workflow? Do you mean the preset panel should automatically open when you select the image? Please show us what you are trying to do.   We're here to help! Just need a few details.   Best, Ranjisha ... View more

Hi @SpS808    Thanks for reaching out. We understand the situation and are here to assist. What type of files are you working with? Have you tried using an alternate network connection?   Here are a few steps you can try: Ask your partner to refresh the page or reload the file by pressing the browser's refresh button or using the keyboard shortcut. Sometimes, a simple page refresh can resolve temporary loading issues. You can also try clearing the browser cache to help eliminate any stored data or temporary files causing conflicts. Ask your partner to clear their browser cache and then attempt to open the shared file again.    If the issue persists, ask your partner to try opening the shared file using a different web browser. Sometimes, specific browser configurations or extensions can interfere with the collaborative features. Switching to a different browser may help identify if the problem is browser-specific.   Let us know how it goes.   Best, Ranjisha ... View more

Hi @Brigitte30987664z8bn    Thanks for reaching out. Let's try to fix this. Which language do you want to use the application in? Did you select any language when installing? Can you share a screenshot of what exactly you are seeing? This will give us a clear view of what you want to do and what's not working.   We're here to help, just need some info.   Best, Ranjisha   ... View more

Hi @Frank31019409t0f6  Thanks for sharing the details. Do you see the same issue? Have you tried resetting the preferences yet? We're here to help, just need a few details. ... View more

Thanks for the info. Please check for any pending updates and try reinstalling the graphics drivers. Let us know if it helps. ... View more

Hi @Jerry30574072jig9    Thanks for reporting this. We're here to assist you. Do you see any error messages or pop-ups? Have you tried restarting or re-installing the application?   Clearing the application cache can help resolve various issues. Go to the "Preferences" or "Settings" menu in Photoshop Elements and look for an option to clear the application cache. After clearing the cache, restart Photoshop Elements and check if the blank window issue is resolved. If that doesn't help, In Photoshop Elements, go to the "Preferences" or "Settings" menu and navigate to the "Performance" or "Display" section. Look for an option to disable the graphics processor (GPU) acceleration. Toggle off this option and relaunch Photoshop Elements to see if it resolves the blank window problem.   Let us know how it goes.   Best, Ranjisha ... View more

Hi @Victor31092161btyw    I hear your concerns and want you to know I'm here to support you. Are you logged in with the correct Adobe_ID? I cannot find any account with the email you reached us with. Were you using the free version? Please check this article that might help you find your missing presets: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html#:~:text=If%20you%20sign%20out%20and,will%20be%20available%20in%20Lightroom.   Let us know how it goes.   Best, Ranjisha  ... View more

Hi @ZoeGilliamTheAngleChatt    Thanks for sharing the details. I want to acknowledge your feelings and am here to assist you. Which version of the Lightroom app are you using? How are you sharing the album?   Ensure that the shared album is still active and visible to others. Go to the Albums or Shared tab in Lightroom and locate the shared album. Tap the three-dot menu or the "i" icon to access the album settings. Check if the album is marked as "Shared" and if the sharing options are correctly configured. Also, ensure that your account has permission to view the shared album. If you're accessing a shared album from someone else, they must have granted you access and provided the correct sharing settings. Contact the album owner to verify if they have shared the album with you and that the sharing settings are correctly configured. We will look forward to hearing back soon!   Best, Ranjisha ... View more

Hi @Andże311347758esp    Welcome to the community! We're here to help. Can you tell us how we can help you or what trouble you see with the application? Do you have an active subscription plan, or are you using the free version of Lightroom? Let us know how we can assist you.   Best, Ranjisha   ... View more

Hi @John311117680ifv    Thanks for reaching out. I can imagine this is causing you some stress. Let's work together to find a solution. You might be experiencing difficulty renewing your Lightroom subscription for Android for several reasons. Do you see any error messages? How are you trying to restore the subscription?   Check if the payment method associated with your Google Play Store account is valid and up to date. Ensure you have a stable internet connection when renewing your subscription. An unstable connection or temporary network issues can prevent successful subscription renewal. Also, ensure that your Google Play Store account is correctly synced with your device. We're here to help, just need a few details.   Best, Ranjisha ... View more

Thanks for the details, Kostas. Log on to Lightroom Web (https://lightroom.adobe.com) & check for all the images that have synced & uploaded to the cloud. If everything is synced, try resetting and reinstalling the application. Please keep us posted. ... View more

Hi @Wurstkrapfen    Thanks for reporting this to us. We're here to assist you. In Lightroom mobile for Android, the Auto Settings option is unavailable for batch copying or applying to multiple photos directly. However, there are a couple of workarounds you can try to apply Auto Settings to various photos: Option 1: Sync Settings Edit one image and use Auto Settings on it. Tap the three-dot menu at the top-right corner of the editing screen and select "Copy Settings." Choose the settings you want to copy, except for Auto Settings. Tap "Copy." Go back to the Library view and select the other photos to which you wish to apply the Auto Settings. Tap the three-dot menu and select "Paste Settings." The copied settings, excluding Auto Settings, will be applied to the selected photos. Manually apply Auto Settings individually to each photo by tapping the Auto button (triangle icon) on the editing screen. Option 2: Presets Edit one photo and apply the Auto Settings to it. Tap the Presets icon (three overlapping circles) at the bottom of the editing screen. Tap the "+" icon to create a new preset. Name the preset, uncheck any settings except Auto Settings, and tap "Create." Go back to the Library view and select the other photos to which you want to apply the Auto Settings. Tap the Presets icon again, navigate to the "User Presets" tab, and select the preset you created. The Auto Settings will be applied to the selected photos using the preset. While these workarounds indirectly allow you to apply Auto Settings to multiple photos, they may not provide an automated one-click solution.    Let us know how it goes.   Best, Ranjisha     ... View more