Hi @hannostamm    We understand the frustration. Thanks for sharing the details with us; we're here to help. Does this happen with particular file formats? How much space does your Cloud have? Ensure you have enough cloud storage to export the desired number of photos. Check your cloud storage limit and ensure you have enough space to store all the exported images. If you are approaching the storage limit, consider freeing up space or upgrading your storage plan.   Are there any files stuck in the sync issue folder?   We're here to help, just need some info.   Best, Ranjisha     ... View more

Hi @beefynerd    Welcome to the Community! We're here to help; Let's try to fix this. Which version of Photoshop and Camera Raw are you using? Have you tried checking with JPEG files?    Verify that your version of Photoshop is compatible with the CR2 files from your specific camera model. Some older versions of Camera Raw may not support newer camera models, resulting in compatibility issues. Details here: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html   You can try resetting the Camera Raw preferences can help resolve issues related to its functionality. Hold down the Shift + Alt + Ctrl keys while launching Photoshop to reset the preferences. A dialog box asks if you want to delete the Camera Raw settings. Confirm the action and see if it resolves the issue.   Let us know how it goes.   Best, Ranjisha ... View more

Hi @Ivanildo30996399jb94    Thanks for reporting this to us. Let's try to fix this; we're here to help. Which version of Lightroom are you using? What error message do you see? Have you tried any steps so far? Can you please disable the graphics processor? Go to Edit > Preferences > Performance. From the Use Graphics Processor drop-down menu, select Off. Quit and relaunch Lightroom. Does that help? You can also try to reset the preferences of Lightroom (manual method) using the steps mentioned here: https://adobe.ly/2JSym5e Please backup your presets prior to resetting the preferences.   Let us know how it goes.   Best, Ranjisha     ... View more

Thanks, @ke255886923hag, @Viorela1992, and @다승307034880p9c, for sharing the screenshots. We're aware of this issue and have also raised a ticket for the bug. This task is under investigation. We request all to stay tuned to us, if there's any update on this issue, we'll surely update the thread. Thanks for your patience and understanding.   ... View more

Hi @Nih30963040bcdp    We understand this must be troublesome getting the error in your Lightroom Mobile Android device. Let's try to fix this. Which version of Lightroom Android have you downloaded? Did you recently relocate your images from one location to another? For example, move the photos from the SD card to the phone.    Ensure that you have a stable internet connection. The Lightroom app requires an internet connection to access and sync your photos and presets. Verify that you have a reliable Wi-Fi or cellular connection and try again. Learning the app cache can help resolve issues related to stored data that might be causing problems. In your device settings, find the Lightroom app and look for options to clear cache or storage. Clear the cache and relaunch the app. We're here to help, just need some details.   Best, Ranjisha       ... View more

Hi @MERIELLEN30985617q7h1    Welcome to the Community! Thanks for reaching out. Are you logged in with the correct ID? I checked the email ID you reached us with and could not find any active plan, are you registered with a different mail? Install Lightroom on iOS: Install the Lightroom app from the App Store on your iOS device. Make sure to sign in with the same Adobe ID that you used on your Android device. Open the Lightroom app on your iOS device and go to the settings or preferences. Ensure the "Sync" or "Auto Add Photos" option is enabled. This will initiate the sync process and restore your Lightroom files.   Depending on the number of files and your internet connection speed, it may take some time for the sync to complete. Ensure you have a stable Wi-Fi or cellular connection, and give the app time to sync your files from the Adobe Creative Cloud. Once the sync is complete, navigate to the "All Photos" section in the Lightroom app on your iOS device. This should display all the photos and edits previously synced from your Android device. You can also check specific albums or collections to ensure that all your files have been restored.   Let us know if that works!   Best, Ranjisha ... View more

Hello @dimitrisk53343768 and @Grahamfromburnley  Thanks for reporting this to us. We understand this can be frustrating; let's try to fix this.  Please ensure you have the latest version of Photoshop installed on your computer. Updates often include bug fixes and improvements, so installing any available updates may resolve the error. Check if your device fulfills the system requirements: https://helpx.adobe.com/photoshop/system-requirements.html.   Sometimes, the error may be temporary or specific to the image you're working on. You can try using the neural filter on a different image or on a smaller portion of the image to see if the error persists.   Let us know how it goes. ... View more

  Hi @Steve3086394709ol    Thanks for reporting this issue to us. We're here to help. Which version of Lightroom have you installed? Have you tried using an alternate network connection? Do you have an anti-virus or firewall installed on your system? Verify if there are any known server issues or maintenance activities impacting Lightroom's connectivity. You can check the Adobe System Status page (status.adobe.com) to see if there are any reported issues with Lightroom's servers. If there are any ongoing issues, you may need to wait until Adobe resolves the problem.   Please check the troubleshooting steps mentioned in this article and let us know how it goes: https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html.     Best, Ranjisha   ... View more

Hi @moxie kate    After using generative fill in Photoshop Beta and generating a new image, you can save it to your desktop or any desired location on your computer. Once saved, you can easily open the newly created image in Photoshop or other editing software. To save the newly generated image from Photoshop Beta: With the generative fill result visible on your screen, go to File > Save As or File > Export. Choose the desired file format (such as JPEG, PNG, or PSD) for your image. Select the location on your computer where you want to save the image. You can choose your desktop or any other folder. Provide a name for the image file and click "Save" or "Export."   Let us know if that helps!   Best, Ranjisha ... View more

Hi @Modelza007    Welcome to the community! We are glad that you reached out with the question.   The restriction on users below 18 years accessing generative fill is likely due to legal and ethical considerations surrounding the use of AI and machine learning technologies. Generative fill utilizes advanced algorithms and artificial intelligence to generate content based on user input. As with many AI-driven features, there may be concerns regarding the appropriateness and potential misuse of such technology, especially for minors. To comply with legal and ethical guidelines, we have implemented an age restriction to ensure that access to generative fill is limited to users who are of a certain age or have reached the age of legal consent in their jurisdiction. This restriction may be in place to protect minors and prevent potential misuse or inappropriate use of the feature. You can check this discussion for reference: https://community.adobe.com/t5/photoshop-beta-bugs/p-generative-fill-button-greyed-out-age/idc-p/13821226/page/20#M4556.   Best, Ranjisha ... View more

Hi @Kostas30929801alhr    Welcome to the community! It sounds like you're facing a challenging situation. We're here to help. Which version of Photoshop are you using? Do you see similar behavior when you use other tools?   Verify that your Note 20's touchscreen is calibrated correctly. Go to your device's Settings > Display > Touch Sensitivity or similar settings. If available, perform a touch screen calibration to ensure accurate touch input. If you're using a pen or stylus, calibrate it correctly. Refer to the manufacturer's instructions for your specific pen/stylus model to calibrate it accurately with your device.   Let us know how it goes.   Best, Ranjisha ... View more

Hi @Victor Mihai308283262qrm    Thanks for reaching out! I hear your concerns and want you to know I'm here to assist you. What is the file format of the images, and which version of the application have you installed? Would you mind sharing your system specification and workflow?   Open Camera Raw and go to Preferences (on Windows, Edit > Preferences; on Mac, Camera Raw > Preferences). In the Preferences dialog box, navigate to the Performance tab. Adjust the settings to optimize performance based on your system's capabilities. You can try adjusting the Camera Raw Cache Size and the GPU settings to see if it improves RAM usage and overall stability. Camera Raw uses a cache to improve performance when working with RAW files, so in the Camera Raw Preferences dialog box, go to the File Handling tab and click on the "Purge Cache" button to clear the cache.   Let us know how it goes.   Best, Ranjisha ... View more

Hi @Samantha29451764ompg    Thanks for observing and sharing this with us. We are happy to assist.  Which version of Photoshop are you using? Would you mind sharing more details on the workflow of the droplet you created? Have you tried re-creating the droplet?   Please ensure that the droplet is configured correctly. Double-check the settings for the droplet, such as the destination folder, output options, and file format. Make sure the destination folder exists and that you have appropriate write permissions. You can try re-installing the application after backing up your settings, brushes, and workspaces. Steps here: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences   Let us know how it goes.   Best, Ranjisha ... View more

Hi @Mati30164620keb5    I understand that this situation may be frustrating for you. We're here to help! Have you tried changing your network connection? From where have you downloaded the file? Can you please share the screenshot of the error message?   Clearing the cache and cookies in your web browser can help resolve temporary issues. Go to your browser's settings or preferences, find the option to clear browsing data, and select the cache and cookies. After clearing the data, restart your browser and attempt to sign in again. If you're using a specific web browser, such as Chrome or Firefox, try a different browser to see if it resolves the sign-in error. Sometimes, browser-related issues can affect the sign-in process.   We're here to help; just need a few more details.   Best, Ranjisha     ... View more

Hi @Typhonart    Thanks for reporting this issue. I'm here to listen and understand your perspective. I tried to reciprocate this but was not able to. Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us via PM? Would you mind sharing your workflow?   Resetting the brush tool settings can sometimes resolve unexpected behavior. Select the Brush tool in Photoshop and go to the options bar at the top. Click on the gear icon and choose "Reset Tool" to restore the brush tool settings to their default configuration. This action might help resolve any misconfigured settings causing the problem. Let us know how it goes.   Best, Ranjisha   ... View more

Hi @ariag14245592    Welcome to the community! I hear your concerns and understand this situation.  It's difficult to assure you that you can restore the exact file, as @Kevin Stohlmeyer said, but we can surely try. Do you have the auto-save option enabled in Photoshop?   Open the Creative Cloud Files tab in Photoshop by clicking the cloud icon in the upper-right corner. Locate the PSD file in question and right-click on it. From the context menu, select "Version History." You can go to the Version History panel; you'll see a list of available versions of the file. Look for a previous version that corresponds to the unflattened state you are looking for. Select that version and click on the "Restore" button to revert to that specific version.   If you still don't get the file, by default, Photoshop creates a backup folder that stores temporary backups of the files you were working on. The location of this folder can vary depending on your system. Search your computer for a folder named "Backup" or "AutoRecover" that may contain a more recent version of the file.   Hope this helps! Let us know how it goes.   Best, Ranjisha ... View more

Hi @wandag28499196    Thanks for letting us know about the situation. Does this happen with all the sky replacements that you do? It would be great if we could see what you are referring to. What type of disintegration do you mean?    We're here to help; we just need a few more details. You can share screenshots/ screen recordings to show us the workflow.   Best, Ranjisha   ... View more

Hi @Leanne5CE2    Thanks for reporting this issue to us. I understand that this situation may be frustrating for you. We're here to help. So, you are seeing this issue after you updated Photoshop to version 24.6? What is the file format you're working with?   Open Photoshop and go to Preferences > Performance. Ensure that the GPU settings are correctly configured. You can try toggling the "Use Graphics Processor" option on or off to see if it affects the masking functionality. You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t. Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG.   Let us know how it goes.   Best, Ranjisha ... View more

Hi @Artisan30897233pm53    I sense you're feeling overwhelmed, and I'm here to help. Let's check if we have the correct menu selected. If you are using an Android device, go to the 'Lightroom' option from the three options at the bottom of the screen. Then select 'All Photos' from the Lightroom albums. Do the images appear?     Best, Ranjisha ... View more

Hi @alexb32518807    I hear your concerns and want you to know I'm here to support you.  Can you tell us if you are not able to open Photoshop cloud document files or any file in Creative Cloud? Have you tried using an alternate network connection? Which version of the application are you using?   Sign out of the Creative Cloud application and then sign back in. This action can help refresh the connection and resolve any temporary authentication issues. Also, ensure you have sufficient storage space on your computer or device. If the storage is nearing capacity, it may affect the ability to open online-only files. We're here to help; just need a few more details.   Best, Ranjisha ... View more

Hi @Joe Punchana    Welcome to the community! We're happy to have you here. These are nice clicks glad that you shared them with us. Did you mean to post it for the Remix It Challenge? Is there anything we can help you with?   Best, Ranjisha   ... View more

That's something we need to look into. Please share reference images/ screenshots so that we can check this. Have you tried any troubleshooting steps so far?  ... View more

Thanks for keeping us posted. We need a few more details. How many images are being uploaded? What is the file format? Please share a screenshot of the info panel after opening an image.  ... View more

Hi @Rubens30857926wwep    Welcome to the community. Thanks for sharing your issue with us. We're here to help. I checked with the mail ID you reached us with but could not find any plan. Are you registered with a different ID? Were you creating new presets on the free version? Please share a few details with us or let us know what happened. We'll be happy to assist.   Best, Ranjisha ... View more

Hi @OriHaruyuki    Thanks for reaching out. We understand it can be frustrating when Lightroom for mobile on Android mistakenly blocks the import of images, thinking they are duplicates when they are not. Let's try to sort this out.   Does this happen when you try to import images in Lightroom Web (https://lightroom.adobe.com/)?  Here are a few troubleshooting steps you can try: Start by clearing the cache and data of the Lightroom app. Go to your device's Settings > Apps > Lightroom > Storage, and then tap on "Clear Cache" and "Clear Data." This action will remove any temporary files or settings causing the issue. Please note that clearing data will remove any locally stored presets or settings, so back up any important data beforehand. If this doesn't work, try reinstalling the application.   Let us know how it goes.   Best, Ranjisha ... View more

Hi @peterk28060461    Thanks for reporting this issue. We will surely assist you with this. Which version of the application are you using? Does this happen when you use a single person in the image or a group of people? Please try using a different network connection. If that doesn't work, sync up your work and try re-installing the application.    Let us know how it goes.   Best, Ranjisha ... View more

Hi @Nick307230669wxb    Thanks for reporting the issue. I can imagine this is causing you some stress. Let's work together to find a solution. Which version of Lightroom have you installed? Can you please disable the graphics processor? Go to Edit > Preferences > Performance. From the Use Graphics Processor drop-down menu, select Off. Quit and relaunch Lightroom.   Lightroom generates previews for your images to facilitate faster browsing and editing. Using larger preview sizes (e.g., 1:1 previews) or rendering previews on the fly can slow down performance. Adjusting the preview settings in Lightroom's preferences (Preferences > Performance) to a lower resolution or using Smart Previews can help improve performance. Other processes running in the background, such as antivirus scans or system updates, can consume system resources and impact Lightroom's performance. Turning off or scheduling such functions for non-editing times can alleviate performance issues.   Try out the suggestions and let us know how it goes. We're here to help!   Best, Ranjisha ... View more