Ranjisha Sengupta
Adobe Employee
Ranjisha Sengupta
Adobe Employee
Activity
Dec 17, 2021
06:09 AM
Hi there,
Thanks for reaching out. I would need a few more details to understand what exactly is happening here, as when I am doing the same I can complete the workflow.
What are your system specification and Photoshop version? What happens when you click on the "Fill " command? Is the dailog box not popping up? Do you see any error messages? What happens if you try the same workflow in a new file with single layer? We're here to help, just need more info. Thanks,
Ranjisha
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Dec 17, 2021
05:58 AM
Hi there,
Thanks for reaching out. You can save that brush as a brush preset. Whenever you need that brush next you will be able to use it from the Brush panel. I am attaching a screenshot so that you can find the details.
First, you need to click on the drop-down just next to the brush icon. Then click the "+" symbol, name the brush and hit save.
Once the preset is ready go to the brush menu you will be able to see your saved brushes there. For reference, I have created "Brush 1"
Let us know if this helped. Thanks,
Ranjisha
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Adobe Employee
in Photoshop ecosystem Discussions
Dec 17, 2021
05:28 AM
1 Upvote
Dec 17, 2021
05:28 AM
1 Upvote
Hi there,
Sorry about the trouble experienced.
Which version of Photoshop and operating system you're on? Since when are you noticing this? Did you try any troubleshooting steps? Can you share the video separately, I am unable to see this as I am getting an error
"This item has exceeded its view limit!"
We're here to help, just need more info.
Thanks,
Ranjisha
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Dec 17, 2021
05:11 AM
Hi there,
Sorry about the trouble experienced.
Can you try updating your Photoshop to 3.2 and Camera Raw to 14.1 and check if that works? Let us know your feedback. Thanks,
Ranjisha
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Dec 17, 2021
04:43 AM
1 Upvote
Hi there, Sorry about the trouble experienced.
Which version of Camera Raw you're on? What is the file size? What is your system specification and are you seeing this trouble with only jpg file?
Tr deleting this file: Your-Hard-Drive-Name-Here/Library/Application Support/Adobe/Plug-ins/CC/File Formats/Camera Raw.plugin and reinstal the Camera Raw plugin from here: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html
Let us know how it goes. Thanks,
Ranjisha
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Dec 16, 2021
11:33 AM
Hi there,
Thanks for reaching out. As far as I have understood about the desirable output file, my suggestions would be: Firstly, apply the black gradient over the picture and try deleting the extreme left portion of the gradient if on the right side the black color is aligned. Once that is done using a soft eraser with low flow and blend the black color. Now we will blend the gradient for the best fit. (PS: I have attached 2 photos) Also, there's a youtube video attached with this message for fa ew other methodologies: https://www.youtube.com/watch?v=NZ1J9F4tiNQ
Thanks,
Ranjisha
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Dec 16, 2021
11:05 AM
Hi there,
Thanks for reaching out. Lightroom doesn’t mind where you choose to store the photos. They can be on an internal drive, an external drive, a network drive, or even a mix of different drives. The important detail is that you know where they are.
You can make life easier for yourself by keeping your folders of photos under a single parent folder (or one for each drive), rather than scattering them in random locations. As your collection of photos grows, you may need to expand onto additional hard drives, which isn’t a problem for Lightroom.
To migrate photos in Lightroom, check this article: https://helpx.adobe.com/lightroom-cc/using/migrate-to-lightroom-cc.html Let us know if this helps. Thanks,
Ranjisha
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Dec 16, 2021
05:08 AM
Hi there,
Sorry about the trouble experienced. As you mentioned this issue is happening after the last update, can you tell me the exact version? Is this happening with just JPG files or other files as well? Do you see this .jpg extension after the first letter every time or at different positions ?
We're here to help, just need more info. Thanks, Ranjisha
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Dec 16, 2021
04:50 AM
Hi there,
Sorry about the trouble experienced with Lightroom. Which versions of Lightroom mobile and Lightroom CC you're using? Since when do you see that there is no sync?
Do you see any copies of the same photos? How much storage space is available in your cloud?
We're here to help, just need more info. Thanks,
Ranjisha
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Adobe Employee
in Lightroom ecosystem (Cloud-based) Discussions
Dec 16, 2021
04:28 AM
Dec 16, 2021
04:28 AM
Hi there,
We're sorry about the trouble experienced. What versions of Lightroom and operating system you're on? What type of file were you trying to edit? Is it happening with this single file or other files as well? Did you try re-logging in? We're here to help just need some info.
Thanks,
Ranjisha
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Dec 15, 2021
12:49 PM
Hi there,
Sorry to hear that the Fit to Screen shortcut is not working. Which version of Photoshop are you using and on what Operating system? Since when are you seeing this issue? Can you try manually, go to View > Fit On Screen and check if it fits your entire canvas to your screen. If not try resetting the Photoshop preferences back to defaults and check if that helps.
Here's the article for the steps: https://adobe.ly/3ceal5t
Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG
Let us know if this helped.
Thanks,
Ranjisha
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Dec 15, 2021
12:36 PM
Hi there,
Sorry that your new stylus is not working fine in Photoshop. Which versions of Photoshop and operating system you're on? What type of stylus are you using? Could you please take a look at this article Stylus support for Photoshop and check out the mentioned suggestions?
Let us know if that helps.
Thanks,
Ranjisha.
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Dec 15, 2021
12:11 PM
Hi there, Thanks for reaching out. I understand that you're getting heavy banding on this gradient. However, it is not a problem - it is a result of having very smooth gradations display or printed on systems with quantization levels (how many bits are displayed/printed) that cause visible banding.And the solution is always the same: add enough noise to make the banding invisible. Try this suggestion and let us know if that helps. Thanks,
Ranjisha
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Dec 15, 2021
11:55 AM
Hello there,
Sorry about the trouble experienced.
What's the size of these images? Have you tried with really small ones, so as to rule out memory as an issue? How much space do you have free on your scratch drive?
Try updating Photoshop to 23.1 and check if it helps, If not check this article to resolve most of the scratch disk related issues: https://community.adobe.com/t5/photoshop-ecosystem-discussions/what-is-scratch-disk-how-to-prevent-scratch-disk-errors-in-photoshop/td-p/12519445 Let us know if that helps. Thanks,
Ranjisha
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Dec 15, 2021
05:07 AM
Hi there, We're sorry about the trouble experienced.
Is it happening with just this file or other files as well? Does the picture stay in the same position on the artboard? Since when have you noticed this? Try updating Photoshop to 23.1 and check. If that doesn't work, Disable GPU use. Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart.
Let us know how it goes.
Thanks,
Ranjisha
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Dec 14, 2021
11:29 AM
Hi there, Thanks for reaching out. As you know creativity is something that will be uniquie from person to person. But as you have mentioned that you want to create something and you want some help, we will be more than happy to guide you. I would recommend you to complete some courses so that you know the tools properly, and once that is completed you can create you own content without hassel. Here's the link for LinkdIN Learning: https://bit.ly/3pZv2Ki
Let us know how it goes.
Thanks, Ranjisha
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Dec 14, 2021
11:17 AM
Hi there, Glad to know that you liked using the application. Always keep us posted on any feedback that you have, and feel free to reach out anytime. Thanks,
Ranjisha
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Dec 14, 2021
05:13 AM
Hi there,
We're sorry about the trouble experienced. Would you mind sharing your system specification ? Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart Also, update Photoshop to 23.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating
Let us know how it goes.
Thanks,
Ranjisha
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Dec 14, 2021
04:52 AM
Hi there,
Thanks for the information. We're sorry about the trouble experienced.
Did you try any troubleshooting steps so far?
Update the app to Photoshop 23.1 and relaunch it. If it doesn't fix this issue try resetting Photoshop preferences back to defaults. Here's the article for the steps: https://adobe.ly/3ceal5t
Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG
Thanks,
Ranjisha
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Dec 13, 2021
11:17 PM
Thanks for the update. Do try out the steps and let us know if it helped. Also, we have released an update, so add that to the list. Update the application to Photoshop 23.1 and check. Thanks.
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Dec 13, 2021
11:14 PM
Thanks for the update. Are your graphic drivers up to date? Try disabling the GPU, Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart. If this helps, check the GPU troubleshooting steps from here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#:~:text=Disable%20the%20GPU%20to%20quickly%20narrow%20down%20the%20issue&text=Go%20to%20Photoshop's%20Preferences%20%3E%20Performance,see%20Adjust%20preferences%20in%20Photoshop. Let us know if it worked. Thanks.
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Dec 13, 2021
11:46 AM
1 Upvote
We're happy to announce the release of Camera Raw & DNG Converter 14.1 What’s in the 14.1 updates?
The December 2021 release of Adobe Camera Raw 14.1 adds support for new cameras and lenses.
Bug fixes.
Download DNG Converter 14.1 To update Camera Raw to 14.1, click "Update" in the Creative Cloud desktop app next to Camera Raw. More detailed instructions for updating
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Dec 13, 2021
11:27 AM
Hi there,
Thanks for reaching out. We're sorry, the unfortunate answer is that currently the Sketch brushes cannot be transferred to Photoshop at this time because they use different brush engines; However, try to share the idea, our product team works closely on new ideas and user demands from the forum. Request you to add this as a feature request in there.
Thanks,
Ranjisha
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Dec 10, 2021
12:07 PM
Hi there,
Hi there,
Sorry about the trouble experienced. Would you mind sharing which versions of macOS and Photoshop you're on?
Since when are you seeing this issue? Are you able to export the files in place of saving?
Please try to reset the preferences: You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG Let us know how it goes. Thanks, Ranjisha
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Dec 10, 2021
11:58 AM
Hi there,
Sorry about the trouble experienced with the tool.
Since when are you seeing this issue? Did you change any brush settings recently? Does the tool perform its function properly?
Please try to reset the tools followed by Photoshop preferences. Steps to reset the Tools and Preferences: To reset all the tools at once, right-click on the icon of whatever tool is currently selected in the Tool Options, select “Reset All Tools,” and then click “OK.” When you use the Reset All Tools option, this will also reset all the tool selections in the Tools bar to their defaults. You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG Let us know how it goes. Thanks, Ranjisha
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Dec 10, 2021
05:39 AM
Hi there,
Sorry about the trouble experienced.
Would you mind sharing which versions of windows and Photoshop you're on? Are you able to use other tools for the selection of the object?
Please try to reset the tools followed by Photoshop preferences. To reset all the tools at once, right-click on the icon of whatever tool is currently selected in the Tool Options, select “Reset All Tools,” and then click “OK.” When you use the Reset All Tools option, this will also reset all the tool selections in the Tools bar to their defaults. You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t
Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG
Let us know how it goes. Thanks, Ranjisha
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Dec 10, 2021
03:59 AM
Thanks for the update. Feel free to reachout whenever needed. Regards.
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Dec 09, 2021
12:05 PM
Hi Andrea, Sorry for the trouble experienced. Would you mind sharing your system specifications and the exact Photoshop version you're on?
Since when are you noticing this issue? Did you try re-installing the application? You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG
Let us know if this worked. Thanks, Ranjisha
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Dec 09, 2021
11:58 AM
Hi there, Thanks for reaching out. What is your Photoshop version? Are you trying to download a file and access it locally?
Check this article to manage and work with cloud documents in Photoshop: https://helpx.adobe.com/photoshop/using/manage-cloud-documents-photoshop.html
Let us know if that helped. Thanks, Ranjisha
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Dec 09, 2021
11:36 AM
Hi there, Thanks for reaching out. Here's an article to convert PSD to PDF: https://helpx.adobe.com/photoshop/using/saving-pdf-files.html Once the PDF is generated Adobe Acrobat can be used to edit it, Photoshop will not be required at this point.
Let us know if that worked. Thanks, Ranjisha
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