Hi there, Sorry about the trouble experienced in Photoshop. Which Photoshop version currently you're using? Do all the files in that folder get automatically overwritten? Any pop-ups that you see when the task is getting processed? You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG  Let us know how it goes.   Thanks, Ranjisha ... View more

Hi there, Sorry about the freezing issue experienced. Would you mind sharing the Photoshop version and your system specification?  Do we have any workflow as and when you see the lag or is it in general? What changes have you done to the preferences? Did you try re-installing it? We're here to help, just need more info. Thanks, Ranjisha ... View more

Hi there,    Sorry about the trouble experienced. What versions of Photoshop and operating systems are you using? What happens after the error message pops up? Are you able to close the application? Did you try doing any troubleshooting on your end? Please do the following troubleshooting Go to Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop. If that helps, you can then update the GPU driver, reboot your computer, then re-enable Use Graphics Processor in the Performance Preferences and restart Photoshop.  If this doesn't work, you may try and reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG Let us know how it goes. Thanks. Ranjisha ... View more

Hi there, Thanks for reaching out.  Would you mind sharing a few details, how did you create these slices? Where and in what format are these saved? Are they arranged in a systematic order? Are you looking to import all the pieces in a single PSD file to get the complete image? We're here to help, just need more info. Thanks, Ranjisha ... View more

Hi there, Thanks for reaching out.  My recommendation would be deep background, so that AI can detect the difference. However, if you come across situations where the objects are not selected properly, you can add and subtract the selection and select it accordingly.  Let us know how it goes. Thanks, Ranjisha ... View more

Hi there, Thanks for reaching out. Check out this article and let us know if that helps: https://helpx.adobe.com/photoshop/using/preset-migration.html   Thanks, Ranjisha ... View more

Hi there,   Sorry about the trouble experienced. Would you mind sharing the Photoshop and operating system versions that you're on? Do we have any particular workflow, as and when it lags? Can you share the screenshot of the scratch disk settings? Did you try doing any troubleshooting steps from your end?  You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG Let us know how it goes. Thanks, Ranjisha ... View more

Hi there, Sorry about the trouble with Photoshop. Would you mind updating Photoshop to to the latest version i.e. 23.0.2 and check if that resolves this issue? Let us know if that worked. Thanks, Ranjisha. ... View more

Hi there, We're sorry about the trouble experienced in Photoshop. Since when are you seeing this issue? Is it happening for all downloaded files?  Did you try doing any troubleshooting on your end? Check out the section" Unable to import .sky files" from this Known issue article: https://helpx.adobe.com/photoshop/kb/known-issues.html Let us know how it goes. Thanks, Ranjisha ... View more

Hi there, We're sorry to hear that you are seeing problems with Photoshop on your Windows 10.  What is the exact version of Photoshop you're on? Would you mind sharing more details about the issue? Trying to understand, you are unable to open the file in the edit window at all, but it shows in the Navigator Panel? Do you see any error messages? What is your system specification? You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG Let us know if that works. Thanks, Ranjisha ... View more

Hi there, Thanks for reaching out. What kind of drawing are you trying to create? What's the final intent for the drawing? Do you want a super sharp clean edge drawing, or something more organic?   Illustrator is a vector-based application and Photoshop is an image editor. That means Photoshop works with pixels and Illustrator does not. Illustrator drawings can be scaled and printed at any size without loss of image quality. The lines are very clean and sharp, which is great for logo design and illustration. Photoshop drawings can be more similar to drawing with traditional media like pencils, or chalk, or paint.   If you draw in Photoshop it is important to plan for the final output size. If you want to eventually print your drawing at 16" x 20", then you need to start with a document that big, at a resolution of at least 150 PPI (depending on how it will be printed). When you draw in Illustrator you don't have to worry about any of that in the beginning.  So, if the icon you are trying to create is similar to logos on websites, then my recommendation would be Illustrator.   Thanks, Ranjisha ... View more

Hi there,   We're sorry about the crash issue experienced.  What versions of Photoshop and operating systems are you using? What error messages do you see?  Did you try re-installing the software? Check out this troubleshooting article to resolve most of the crash issues with Photoshop: https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html   Let us know if that helps.   Thanks, Ranjisha   ... View more

Hi there, Sorry to know that you are seeing a performance issue with Photoshop. Would you mind sharing the Photoshop version and system specification? Any other workflow where it seems to be lagging? Here is an article to optimize Photoshop for better performance, please have a look: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html   Let us know, how it goes. Thanks, Ranjisha ... View more

Hi there, Sorry to know that you are unable to download neural filters in Photoshop 23.0.1, Would you mind sharing your system's specifications? Is there any error message that you see?  Please do the following troubleshooting Go to Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop. If that helps, you can then update the GPU driver, reboot your computer, then re-enable Use Graphics Processor in the Performance Preferences and restart Photoshop. Check this article: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html And if that doesn't work, 1. Go to C:\Users\Username\AppData\Roaming\Adobe\UXP\ 2. Delete the PluginsStorage folder. 3. Restart Photoshop.   Let us know if that helps. Thanks, Ranjisha     ... View more

Hi there,   Sorry about the trouble experirnced.  What version of Photoshop and operating system are you using?  Would you mind sharing the workflow for a better understanding? You may try reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action and workspace: https://adobe.ly/2vNz6FG Thanks, Ranjisha ... View more

Hi there,   Sorry about the trouble experienced. Thanks for the information. Try the suggestions mentioned in this thread: https://feedback-readonly.photoshop.com/conversations/photoshop/photoshop-neural-filters-dont-download/5f91ae7f35f40c2520bd61d0 Let us know how it goes.   Thanks, Ranjisha ... View more

Hi there, Thanks for reaching out.    Would you mind sharing the versions of Lightroom and the operating system, that you're on?  If you are using Lightroom CC (web), please check this article: https://helpx.adobe.com/lightroom-cc/using/save-share-photos.html Also, see this article to get an overview of Creative Cloud collaboration: https://helpx.adobe.com/creative-cloud/help/collaboration.html Let us know if this works.   Thanks, Ranjisha ... View more

Hi there,   Sorry about the trouble experienced.  What are your system specification and exact Photoshop version? Does the action gets executed successfully? What happens if you use the action on a different set of files? How did you create that action? We're here to help, just need more info. Thanks, Ranjisha ... View more

Hi there, Sorry about the trouble experienced with the eraser tool. What are your Photoshop and operating system versions? What eraser size are you using? What happens if you try to zoom in and then use the eraser option? From when are you seeing this issue?   You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG Let us know how it goes. Thanks, Ranjisha   ... View more

Hi John, Sorry about the trouble with batch edit in Photoshop.  What are the versions of your Photoshop and operating system? From when are you facing this trouble? In which location are you saving these files? Do we have enough space? Were you able to run the action earlier? Try disabling the GPU use.  Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart. If it still doesn't work you may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG    Let us know how it goes. Thanks, Ranjisha   ... View more

Hi John,   Sorry about that. Would you mind sharing more details about the trouble experienced?  What are there versions of your macOS and Photoshop?  When did you notice this? Can you attach a screenshot for better understanding? We're here to help just need more info.  Thanks, Ranjisha ... View more

Hi Anne, Sorry about the trouble experienced with Photoshop. What versions of Windows and Photoshop you are using ? Did you try to check any other font style if that also shows the same? Do you see this problem just with the titles or at times with texts as well? Try disabling the GPU and check: Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart   Let us know if that helped. Thanks, Ranjisha ... View more

Hi there,   Sorry about the trouble experienced in Photoshop. What version of macOS you're on? Also, what is your Photoshop version? Did you try doing any troubleshooting steps from your end? Try disabling the GPU, Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor, and restart Photoshop. Check if the issue persists.  If there is no difference, you may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG Let us know how it goes. Thanks, Ranjisha ... View more

Hi there,   Sorry about the trouble with Photoshop.    What is your system specification? Do we have any particular workflow for as and when the freeze happens or it is in general? Can you try updating it to the latest version Photoshop 23.0.2 and check?   Let us know if that helps.   Thanks, Ranjisha ... View more

Hi there,   Thanks for reaching out.  Check this article to locate your photos in Lightroom Classic: https://helpx.adobe.com/in/lightroom-classic/help/locate-missing-photos.html   Let us know if that worked. Thanks, Ranjisha ... View more

Hi there,   We're sorry for the program error issue. Which macOS version you are on now? Are you seeing this with some specific file formats? Please share the diagnostics logs with us? Thanks, Ranjisha ... View more

Hi there, Sorry about the trouble with neural filters in Photoshop. What are your system specifications and Photoshop version? Was it working earlier? What is the available disk space in your internal storage?  Try disabling the graphic processor and check. Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop.   Let us know if this helps. Thanks, Ranjisha ... View more

Hi Soumya, Thank you so much for the feedback. We will definitely try to get better with each release. Stay tuned and reach us whenever needed. Thanks, Ranjisha.  ... View more

Hi there, Sorry about the trouble with Photoshop. Would you mind sharing a few details with us to assist you better? Are you seeing any issues while launching the application (share a screenshot if possible)?  What problem are you referring to here? Go to Photoshop> Help> System Info and copy the details. Send it to us. We're here to help, just need some info. Thanks, Ranjisha ... View more