Hi there, Sorry about the trouble with Photoshop. Is it slow for anything you do or does it lags while performing a particular task? Did you try to do any troubleshooting from your end? Would you mind updating macOS to Monteray 12.0.1 & the application to Photoshop 23.0.2?  If it doesn't work, Optimise Photoshop, here's how you can do it: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html Let us know if this helps. Thank you, Ranjisha ... View more

Hi there, Sorry about the freezing problem with Photoshop. From when are you seeing this issue? What is the dimension and file type that you are trying to open? Do you see any error message? What is the space available on your internal drive? Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart Check if that works. Also look at this article for more details: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html Let us know if this works. Thanks, Ranjisha ... View more

Hi there, Sorry about the trouble with Photoshop. Form when are you seeing this problem?  Have you tried any troubleshooting from your end? Try disabling your GPU. Launch Photoshop, Photoshop > Preferences > Performance. Deselect Use Graphics Processor. If still the issue persists you may try resetting Photoshop preferences back to defaults. Here's the article for the steps: https://adobe.ly/3ceal5t  Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG   Let us know if that works. Ranjisha ... View more

Hi there,   Sorry about the trouble with Photoshop. What is your Photoshop version? Which operating system you are using? What fonts are we referring to in this case, could you help me with an example?    Back up the existing Photoshop preferences if you have any custom brushes, actions, and workspace: https://helpx.adobe.com/photoshop/using/preset-migration.html and then try resetting your preference manually, Ctrl-K on windows or Cmd-K on mac and scroll down to the bottom of the dialog, then select reset preferences on next start. Re-launch Photoshop and check. Here is a troubleshooting article, check and let us know if that works: https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html   Thanks, Ranjisha ... View more

Hi there, Sorry about the trouble experienced with Photoshop.    What are your system specification and Lightroom version?  Since when are you seeing this issue?  What is the size of the picture that you are trying to open? Did you try any troubleshooting from your end? You may try resetting Lightroom - https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html  Also, back up the existing Lightroom preferences before resetting.  Try to reinstall Photoshop and launch it before using the "edit-in Photoshop" option in Lightroom.  Let us know if that works. Thanks, Ranjisha   ... View more

Hi there, We're sorry for the trouble experienced due to lag in file search in Photoshop. What is your operating system? From when are you noticing this? If you open from any other source do you see a lag? Check this article to resolve most of the freezing and lag issues in Photoshop: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html Let us know if that helps. Thanks. ^RS ... View more

Hi there, We're sorry about the open and save file issue with Photoshop. What are your system specification and Photoshop version? Do you see any error messages while trying to save or open the documents? How much free space is available on your internal hard drive?    Thanks, Ranjisha ... View more

Hi there, Thanks for reaching out. Here are the steps for you to install the applications on your new device: https://helpx.adobe.com/download-install/using/download-install-new-computer.html Let us know if that helps. Thanks, Ranjisha ... View more

Send it to us as a private message, we will try to check it on our end. ... View more

Thanks for the info. Which operating system version you are working with? Also, would you mind sharing the file with me through a private message, so that I test the file from my end? ... View more

There are many features in Photoshop that take advantage of the graphic processor, you may have a look at this article to know more about those features: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html   For the Neural Filter issue, you may try reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG ... View more

Thanks for sharing the info. As I asked you above, Can you tell me if you see the line on this specific image or any other image? Also, did you try to open this picture in any other image viewer or it appears just in Photoshop?  How are trying to save the image? ... View more

Thanks for the information. As you are using a Windows computer, please go to the following location and let us know how many Photoshop folders you can see? C:\Users\Username\AppData\Roaming\Adobe ... View more

Hi there,   Thanks for reaching out. When you say import, how are you bringing them into Photoshop?  You can't drag or paste a PNG from a website, for instance.  You have to save it from the website with its .png extension, and load or place it in Photoshop.  If the PNG file has transparency, Photoshop will honor it if brought in that way.   The giveaway is if you drag or paste and it comes in with a white background.  That means the file almost certainly has a transparent background and will work if you load or place it from your hard drive. Let us know if it helps. Thanks & Regards, Ranjisha ... View more

Hi there,   Thanks for reaching out.    What is your system specification?  I would recommend you to use the latest version i.e. Photoshop 23.0.1 as it has new features. You can check them here: https://helpx.adobe.com/photoshop/using/whats-new.html Regards, Ranjisha ... View more

Hi there, Sorry about the trouble with Lightroom and thanks for the detail attached. Try re-installing the software once. If this doesn't work Launch Lightroom Classic. Navigate to one of the following: (macOS) Lightroom Classic > Preferences > Performance From the Use Graphics Processor drop-down menu, select Off. Quit and relaunch Lightroom Classic.   Also check this article for more details: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html   Let us know if that helps.   Thanks, Ranjisha           ... View more

Hi there, Sorry about the trouble with Photoshop. What is your system specification ? From when are you seeing this issue? Are you getting this error for a specific file or in general? Check this article to resolve most of Photoshop's program errors while saving a file and let us know if that worked for you: https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html Thanks, Ranjisha ... View more

Hi there,   Sorry about the trouble experienced with photoshop. Was it working prior to the update? Is it happening with any other plugin? The plug-in probably needs to be quarantined. See the section "Plug-ins not found or cannot be verified" and try to perform the troubleshooting steps mentioned in the article: https://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-troubleshooting.html  Let us know if that works Thanks, Ranjisha ... View more

Hi there, Sorry about the trouble experienced with Photoshop. What is your current Photoshop version? Do all the imported image shows up in black and white?  You may try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferencesPlease backup your settings before resetting the preferences. You can check https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences   Let us know if that helps. Thanks, Ranjisha ... View more

Hi there,   Sorry about the trouble with Photoshop. Would you mind sharing your system specification and Photoshop version? Did you do any other troubleshooting steps apart from selecting "Deactivate Native Canvas"? Your GPU should be enabled, check once if "Use Graphics Processor" (Performance > Preferences)is checked or not. Try resetting your Photoshop preferences defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG  Close and re-launch Photoshop. Let us know if that helps. Thanks, Ranjisha ... View more

Hi there, Sorry about the trouble experienced with photoshop. Please try to update Photoshop to the 23.0.1 version (latest), and re-install the app. Try to relaunch it and check if it doesn't help, Try to reset Photoshop preferences back to defaults and check if that works. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG Let us know how it goes. Thanks, Ranjisha   ... View more

Hi there,   Sorry about the trouble with Photoshop.  What version of Photoshop you're using?  Can you please try and check if the following steps helps. Preference > Technology Previews > Check "Deactivate Native Canvas"   Let us know how it goes. Thanks, Ranjisha   ... View more

Hi there,   Sorry to hear about the program error in Photoshop. From when are you seeing this issue? Did you try re-installing the app?  Could you please try restoring the preferences of Photoshop and let us know if it helps?  https://helpx.adobe.com/photoshop/using/preferences.html Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences.  https://helpx.adobe.com/photoshop/using/preset-migration.html You may also try enabling "Legacy compositing" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps.   Thanks, Ranjisha ... View more

Hi Hemerson,   Sorry about the trouble with Photoshop. Can you please copy and paste your Photoshop system info? (In Photoshop, select Help > System Info. In the System Info dialog, click Copy.). Would you mind updating your macOS? Please do the following troubleshooting Go to Preferences > Performance and uncheck Use Graphics Processor and re-launch Photoshop. If that helps, you can then update the GPU driver, reboot your computer, then re-enable Use Graphics Processor in the Performance Preferences and restart Photoshop. Check this article: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html   Let us know, how it goes. Thanks, Ranjisha ... View more

Hi there,   Sorry about the trouble experienced with Photoshop. What is your system specification? What version are you using now and what version you were using before the update?  What is your file size before converting it to PDF? Where are you trying to export it to i.e. the path?   If you do have large PSD files, it's best to move all the files you want to use into another folder, and flatten them, and maybe size them down. Relaunch the app then check.  If it doesn't work, try disabling the GPU use.  Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart Let us know if that helps. Thanks, Ranjisha ... View more

Hi there, What is the configuration of your iPad? Which version of Photoshop is currently installed on your iPad? You can check the following steps to Add an adjustment layer In the Task bar on the right, press and hold the Plus icon. Tap Adjustment layer in the flyout menu. Tap the type of adjustment layer you want, such as Hue/Saturation. This adds a Hue/Saturation adjustment layer above the highlighted layer in the Layers panel. It also opens the Layer Properties panel with controls for this adjustment layer.  Notice the black and white mask on the adjustment layer. On the layer mask, the area you selected is white, and the area you did not select is black.  In the Layer Properties panel, drag the Hue adjustment control. This changes the color of only the area you had selected—the area that is now white on the layer mask. Also check this article for more details: https://helpx.adobe.com/in/photoshop/how-to/edit-composite-ipad.html Let us know if that works. Thanks, Ranjisha ... View more

Hi there,   Sorry about the trouble experienced with Photoshop. Do you see the line on this picture in any other image viewer or it appears just in Photoshop? Would you mind sharing your Photoshop version ( In Photoshop, select Help > System Info. In the System Info dialog, click Copy and Paste it here) and your current macOS? If there is any pending update for the app or the operating system, kindly do that and relaunch and check if it helps.   Besides, you may also try resetting the preferences. You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t  Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG Let us know how it goes. Thanks, Ranjisha ... View more