Ranjisha Sengupta
Adobe Employee
Ranjisha Sengupta
Adobe Employee
Activity
Dec 02, 2021
05:22 AM
Hi, what does happen if you click on the green dot on the top left?
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Dec 02, 2021
05:11 AM
Hi Anne, Sorry about the trouble experienced with Photoshop.
What versions of Windows and Photoshop you are using ?
Did you try to check any other font style if that also shows the same? Do you see this problem just with the titles or at times with texts as well? Try disabling the GPU and check: Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart
Let us know if that helped. Thanks, Ranjisha
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Dec 02, 2021
05:10 AM
Hi, to provide Ranjisha with exact information, please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, if plugins are loaded, and some of the settings you have selected in Photoshop.
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Dec 01, 2021
12:27 PM
can someone help me with my issue???
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Nov 25, 2021
04:36 PM
Hi, thank you for answering my question! I'm using macOS Big Sur 11.5.2 and the current version of photoshop is 23.0.2 of Photoshop 2022. It only occurs when I save the file to psd format.
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Nov 25, 2021
06:20 AM
一般的なトラブルシューティングは他にもあるので、行っていないものがあれば実施してみましょう。
なお質問される際はOSバージョンや具体的な利用バージョン、ハード情報などを記載しましょう。 コミュニティの使い方ガイドの質問に関する各スレッドも参考にしてください。
なお Photoshop ecosystem (us) から Photoshopフォーラム (jp) に移動しました。
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Nov 25, 2021
04:12 AM
Hi, Photoshop 23 relies more on the GPU than its older versions. Users with old or less powerful Graphic cards, or using old drivers run into some issues with the new codebase. Please try to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop. This is not a fix, but rather a way to check if the issue appears only with the new technology.
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Nov 25, 2021
03:43 AM
That link shows how to correct the problem one photo at a time. This link shows you how to reconnect a whole folder at a time, or an entire "tree" of folders at one time (see Figure 4). http://www.computer-darkroom.com/lr2_find_folder/find-folder.htm You can also just rename the drive so it has the same name as the drive where the photos were previously located, that is usually the easiest thing to do (if it applies in this case).
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Nov 24, 2021
12:02 PM
Hi Soumya, Thank you so much for the feedback. We will definitely try to get better with each release. Stay tuned and reach us whenever needed. Thanks, Ranjisha.
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Nov 24, 2021
11:54 AM
Hi there,
Sorry about the trouble with Photoshop.
Would you mind sharing a few details with us to assist you better? Are you seeing any issues while launching the application (share a screenshot if possible)? What problem are you referring to here?
Go to Photoshop> Help> System Info and copy the details. Send it to us. We're here to help, just need some info. Thanks, Ranjisha
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Nov 24, 2021
05:23 AM
Hi there, Sorry about the trouble with Photoshop. Form when are you seeing this problem? Have you tried any troubleshooting from your end?
Try disabling your GPU. Launch Photoshop, Photoshop > Preferences > Performance. Deselect Use Graphics Processor. If still the issue persists you may try resetting Photoshop preferences back to defaults. Here's the article for the steps: https://adobe.ly/3ceal5t
Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG
Let us know if that works. Ranjisha
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Dec 04, 2021
04:03 PM
This unfortunately is an issue with iOS and the latest iOS 15 is where it consistently reproduces. Mine worked just fine in iOS 14.8, but after updating to iOS 15 I see the problem as well. The workaround you've mentioned (sending a folder to the Files app on iPad) appears to be the obvious workaround here for the time being.
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Nov 23, 2021
01:54 PM
It looks like this.
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Nov 22, 2021
01:06 PM
Hi there, Sorry about the trouble experienced with Photoshop.
What are your system specification and Lightroom version? Since when are you seeing this issue?
What is the size of the picture that you are trying to open? Did you try any troubleshooting from your end? You may try resetting Lightroom - https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also, back up the existing Lightroom preferences before resetting.
Try to reinstall Photoshop and launch it before using the "edit-in Photoshop" option in Lightroom. Let us know if that works. Thanks, Ranjisha
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Nov 20, 2021
04:45 AM
Hi my operating system is macOS Monteray 12.0.1. I started noticing it over the last few weeks. My Mac is fairly new and so is my nas drive too i don't find any lag when I open the same files if I want to upload to social media sites such Flickr etc any help would be great supported thanks
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Community Expert
in Photoshop ecosystem Discussions
Nov 19, 2021
02:53 PM
3 Upvotes
Nov 19, 2021
02:53 PM
3 Upvotes
Thanks Trevor, I did Ctrl T, but I am not getting the menu you posted here. I only have this:
By @ellen-kidpik
After using Ctrl T to start Free Transform, click on the icon highlighted below to make the warp options available in the Options Bar
Something I am not sure all users are aware of, is that after starting Free Transform, you can right click inside the image window to bring up options as below. You can do this multiple times in the same FT operation, which helps maintain image quality, because it only counts as one Free Transform. Even so, it can be useful giving a transformed object a light sharpen.
Even better than using right click is to just use the ctrl key and dragging a single handle. If you hold down Alt (Opt at the same time, you get an equal and opposite transformation on the other side of the object.
The exception to Ctrl dragging handles is warp. You need to right click to select warp, but be aware of the Options bar after switcxhing to warp. I have selected a 4x4 grid below which gives me local conntrol of where the warp is applied. Even better is the new feature where we can go into warp, and then add a window exactly where we want by Ctrl clicking on the image. That is a stella new feature.
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Nov 19, 2021
07:43 AM
@Ranjisha Sengupta wrote:
Hi there, We're sorry about the open and save file issue with Photoshop. What are your system specification and Photoshop version? Do you see any error messages while trying to save or open the documents? How much free space is available on your internal hard drive?
Thanks,
Ranjisha
Open photoshop prefs and in general click the button at the bottom that says Reset Preferences on Quit and quit and restart Photoshop
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Nov 19, 2021
05:06 AM
Hi there, Thanks for reaching out. Here are the steps for you to install the applications on your new device: https://helpx.adobe.com/download-install/using/download-install-new-computer.html Let us know if that helps.
Thanks,
Ranjisha
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Nov 18, 2021
10:37 AM
Send it to us as a private message, we will try to check it on our end.
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Nov 17, 2021
06:47 AM
There are many features in Photoshop that take advantage of the graphic processor, you may have a look at this article to know more about those features: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
For the Neural Filter issue, you may try reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG
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Nov 17, 2021
06:46 AM
Contact Adobe see if you can get an Installer for Photoshop 2020 from them if Photoshop 2021 and Photoshop 2022 are not working well on your machine. I find version 2020 is a good version of Photoshop to have installed.
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Nov 17, 2021
06:36 AM
Thanks for sharing the info. As I asked you above, Can you tell me if you see the line on this specific image or any other image? Also, did you try to open this picture in any other image viewer or it appears just in Photoshop?
How are trying to save the image?
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Adobe Employee
in Photoshop ecosystem Discussions
Nov 17, 2021
06:24 AM
1 Upvote
Nov 17, 2021
06:24 AM
1 Upvote
Thanks for the information. As you are using a Windows computer, please go to the following location and let us know how many Photoshop folders you can see? C:\Users\Username\AppData\Roaming\Adobe
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Nov 16, 2021
06:00 AM
Bonjour, vous est-il possible de poster une capture d'écran montrant l'entièreté de l'interface de Photoshop, lorsqu'une image est ouverte?
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Nov 15, 2021
12:06 PM
Hi there, Sorry about the trouble with Lightroom and thanks for the detail attached.
Try re-installing the software once. If this doesn't work
Launch Lightroom Classic.
Navigate to one of the following:
(macOS) Lightroom Classic > Preferences > Performance
From the Use Graphics Processor drop-down menu, select Off.
Quit and relaunch Lightroom Classic.
Also check this article for more details: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html
Let us know if that helps.
Thanks,
Ranjisha
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Nov 15, 2021
12:02 PM
You really need to take this up with Canon and the folks who wrote and write the plug-in. As someone who was a Photoshop plug-in developer (PhotoKit product line), I can tell you Adobe often updates the plug-in SDK with newer versions requiring a fix to older plug-ins. You may, again may be able to get this all running using Ranjisha's suggestion but the burden of a fix is with Canon. Let them know their product isn't working with the newest version of PS.
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Adobe Employee
in Photoshop ecosystem Discussions
Nov 15, 2021
05:11 AM
1 Upvote
Nov 15, 2021
05:11 AM
1 Upvote
Hi there,
Sorry about the trouble with Photoshop. Would you mind sharing your system specification and Photoshop version? Did you do any other troubleshooting steps apart from selecting "Deactivate Native Canvas"? Your GPU should be enabled, check once if "Use Graphics Processor" (Performance > Preferences)is checked or not. Try resetting your Photoshop preferences defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG Close and re-launch Photoshop. Let us know if that helps. Thanks, Ranjisha
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Community Expert
in Photoshop デスクトップ/Mobile/web 版 Discussions
Nov 14, 2021
05:49 AM
1 Upvote
Nov 14, 2021
05:49 AM
1 Upvote
プリセットのアクションを利用しても動かないかどうか、というのはあります。
Windows 11+Photoshop 23.0.1で、制作の「RGBカラーグレースケールへ」を用い、フォルダ内のファイルに対してバッチ実行した限りは正常に動いています。
プリセットのアクション以外での動作であれば、まずはプリセットやシンプルなものでテストしてみるのがいいでしょう。
それでも動作しない場合はすでに明示されているように、環境設定のリセットを行ってみるのがいいでしょう。
特に、旧バージョンから環境を引き継ぐと思わぬエラーになることが多いです。
なお Photoshop ecosystem (us) から Photoshopフォーラム (jp) に移動しました。
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Nov 12, 2021
03:39 PM
Hi, I have tried 150 and 300 resolution and it's the same. At first I have created a A3 poster then I wanted to resized it for the roll up banner 80cm x 2 meters.
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Nov 12, 2021
02:37 PM
1 Upvote
Hi, did you see: https://helpx.adobe.com/photoshop/kb/3d-faq.html
the Lighting Effects and other 3D functions that relied on OpenGL are being discontinued.
Installing an older version, like 22.2 and using the disable native canvas switch are recommended.
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