Re: Update Adobe Reader using Adobe Update Server

iCharles · ‎Mar 24, 2022

Hi Oliver, We understand that you need assistance with finding a method to update Adobe Reader DC using Adobe Update Server. But the Adobe Reader cannot be downloaded using the Adobe Update Server only Acrobat DC Pro can be downloaded using the Adobe Update Server.

iCharles · ‎Mar 24, 2022

Hi there, We understand that you need assistance with canceling the subscription linked to your account. To cancel the subscription, we suggest that you contact the administrator of the school account by clicking here. Hope this helps. Charles

iCharles · ‎Mar 24, 2022

Hi there, We apologize for the inconvenience caused. If you are still facing this issue, would you like to share the screenshot of the error that you are receiving?

iCharles · ‎Mar 24, 2022

Hi there, We understand that you are trying to migrate a few users from Business IDs to Federated IDs. For assistance regarding the migration of IDs, we recommended you contact support by clicking here. Hope this helps. Charles

iCharles · ‎Mar 23, 2022

Hi Tiffany, We have reviewed your email that you have utilized to post here and found out that your account currently has two subscriptions, One of them is Creative Cloud for Enterprise and the other one is Creative Cloud All Apps(Individual). If you have multiple Adobe plans associated with the same email address and at least one is a business plan, Adobe creates separate profiles for each plan and gives each profile dedicated storage. To know how to switch between these plans go through the following document. Hope this helps. Charles

iCharles · ‎Mar 21, 2022

Hi there, This seems like an issue that is related to Adobe Experience Manager, you may post your query in the Adobe Experience Manager forums by clicking here, the experts on the forums there would be able to assist you better. Hope this helps!

iCharles · ‎Mar 19, 2022

Hi Mariam, This seems like an issue that is related to Adobe Experience Manager, you may post your query in the Adobe Experience Manager forums by clicking here, the experts on the forums there would be able to assist you better. Hope this helps!

iCharles · ‎Mar 19, 2022

Hi Bryon, Sorry for the inconvenience caused. There is an option of connecting with the chat support as well, You can initiate the chat by clicking here. Please type 'Agent' to get connected to a Support Executive directly. Hope this helps!

iCharles · ‎Mar 15, 2022

Hi Gerard, The document you are referring to is meant for individual customers. If you are the admin of an Adobe teams account, then a single license may only be used by a single user that you've added to the Admin Console. What this document is referring to is how an individual customer can install an Adobe app on more than one computer. Hope this helps! Charles

iCharles · ‎Mar 14, 2022

Hi there, This seems like an issue that is related to Adobe Experience Manager, you may post your query in the Adobe Experience Manager forums by clicking here, the experts on the forums there would be able to assist you better. Hope this helps!

iCharles · ‎Mar 14, 2022

Hi Carmen, We have reviewed the email address that you have used to post here and found out that you are subscribed to Creative Cloud for Teams. Follow the steps mentioned in this document to download the invoice. Hope this helps. Charles

iCharles · ‎Mar 11, 2022

Hi Johan, We understand that you need assistance with adding the correct email address of your student in the admin console so that she can be assigned the license for the Creative Cloud Applications. The following solutions below might be helpful: 1) You may edit the user information & hence update her email in the Admin Console by following the steps mentioned here, scrolling down to 'Edit user details '. 2)You may remove the user from the Admin Console and hence add them again using the correct email address. Hope this helps! Charles

iCharles · ‎Mar 11, 2022

Hi there, This seems like an issue that is related to Adobe Experience Manager, you may post your query in the Adobe Experience Manager forums by clicking here, the experts on the forums there would be able to assist you better. Hope this helps!

iCharles · ‎Mar 10, 2022

Hi there, We understand that you want to access 2 different Creative Cloud Licenses on the same computer at the same time. Currently, the only method through which you will be able to access both accounts on the same computer is by logging in and out of the Creative Cloud Desktop Application. To log out from the Creative Cloud Desktop App, follow the steps mentioned below: Open Creative Cloud desktop app. Click your avatar (top right). Click Sign-out. Hope this helps. Charles

iCharles · ‎Mar 10, 2022

Hi there, This seems like an issue that is related to Adobe Experience Manager, you may post your query in the Adobe Experience Manager forums by clicking here, the experts on the forums there would be able to assist you better. Hope this helps!

iCharles · ‎Mar 10, 2022

Hi there! Sorry for the inconvenience caused. There is an option of connecting with the chat support as well, You can initiate the chat by clicking here. Please type 'Agent' to get connected to a Support Executive directly. Hope this helps!

iCharles · ‎Mar 08, 2022

Hi there, Sorry for the inconvenience caused, For further assistance regarding the issue which you are facing I would request you to send the user email address through personal message here. Regards, Charles

iCharles · ‎Mar 08, 2022

Hi Irving, We do understand that you need help with adding a new organization, By going through the following document (Navigate to Managing Customers> Add new Customer.) you would understand the procedure of adding a new Organisation, Client, or Customer. Hope this helps!

iCharles · ‎Mar 08, 2022

Hi there, We have reviewed the email address that you utilized to post your query & it appears that you have a Creative Cloud for Individuals All Apps plan, which does include Acrobat. Maybe you try installing Acrobat (Use the Creative Cloud Desktop App) on your work PC and try signing in with the same email address that you use for your Ps and Ai subscription. To find out more about what's included in your plan, click here.

iCharles · ‎Mar 07, 2022

Hi there, We reviewed the account that you have utilized to post here and realized that you are using Creative Cloud for Teams. To understand the procedure of adding more licenses for your team, please go through the following document. Hope this helps.

iCharles · ‎Mar 07, 2022

Hi there, Apologies for the inconvenience caused, We’re sorry that you’re thinking about canceling. To know what happens when you cancel your subscription click here. To cancel your Creative Cloud for teams subscription, contact Adobe Customer Care (navigate to Adobe Admin Console > Support). Hope this helps.

iCharles · ‎Mar 01, 2022

Hi there, The installation did not go through in the first phase due to the fact that when you were installing the Acrobat DC application, there are some components which are supposed to integrate with the MS Office suite, which is the reason MS Office apps were required to be closed at the moment of installtion of Acrobat DC. With pre-built, native integrations, Adobe and Microsoft combine to help your teams get more out of the applications they use every day so they can get more done, anywhere. You can find more about Adobe X Microsoft by clicking here. Hope this helps!

iCharles · ‎Feb 28, 2022

Hi Ujjwal, We do understand that you want 2 individual subscriptions to be billed together, but the accounts under the individual licenses are billed to the individual. There is no way to bill them together. With the help of a Creative Cloud for Teams subscription you can consolidate all plans under one contract for easy budgeting. Hence you would have to switch to a Creative Clouds for Teams subscription in order to bill these licenses together. Regards, Charles.

iCharles · ‎Feb 28, 2022

Hi there, Sorry for the inconvenience caused. We understand that you need assistance with removing licenses from your Creative Cloud for Teams. You can reduce the number of licenses during the renewal window. For example, if you assigned ten Creative Cloud All Apps licenses, and you only require seven licenses next year, decrease the license count to seven. You'll be prompted to unassign users before your anniversary date. In case you still want to cancel your license, you can contact support by clicking here.

iCharles · ‎Feb 24, 2022

Hi there, We do understand that you want to deploy Adobe Pro DC in a customised manner. The following document is designed for enterprise IT professionals who have already configured the installer and are ready to deploy the product in a virtual environment. Hope this helps.

iCharles · ‎Feb 22, 2022

Hi Gilton, To check the Application Version Availability you can click here. Generally, the versions which are older than N-2 are not supported. But I would recommend you to contact support and check if they have any alternative for the same. Regards, Charles.

iCharles · ‎Feb 22, 2022

Hi there! Sorry for the inconvenience caused. There is an option of connecting with the chat support as well, You can initiate the chat by clicking here. Please type 'Agent' to get connected to a Support Executive directly. Hope this helps!

iCharles · ‎Feb 22, 2022

Hi there, This seems like an issue which is related to Adobe Experience Manager, you may post your query in the Adobe Experience Manager forums by clicking here, the experts on the forums there would be able to assist you better. Hope this helps!

iCharles · ‎Feb 22, 2022

Hi There, This could be due to a corrupt installation package or an incomplete installation I'd recommend trying a fresh install, after cleaning out all traces. Use the CC Cleaner tool. You can also try by using an alternative installer from here: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html Hope this helps!

iCharles · ‎Feb 18, 2022

Hi there, We have reviewed your account that you have utlised to post here, and found out that you are subscribed to Creative Cloud for Individuals. To resolve this issue, Please follow the steps mentioned in the following document. Hope this helps.

iCharles

iCharles

Activity

Re: Update Adobe Reader using Adobe Update Server

Re: HELP NEEDED URGENTLY: Creative Cloud Service a...

Re: personal and work subscriptions are being mixe...

Re: Unable to migrate from Business IDs to Federat...

Re: creative cloud for enterprise

Re: AEM Form Action Type Description

Re: AEM6.5 author tarmk coldstandby in AWS

Re: Worst Customer Service in History!!!

Re: Creative Cloud Business - 2 utilisateurs par L...

Re: How to get config.json file for adobe analytic...

Re: Télécharger sa facture

Re: My student are not able to get her adobe-progr...

Re: NETWORK_INFRASTRUCTURES_REGION_INVALID error e...

Re: how to access 2 licensed software with differe...

Re: Single Sign On in AEM

Re: Horrible Customer service

Re: User information not updating

Re: Reseller console to Admin console

Re: Using a personal subscription to Adobe Acrobat...

Re: Licence et utilisateurs ///

Re: 爛，買了不能退是怎樣？

Re: Unable to install Acrobat DC

Re: add another creative cloud plan under my accou...

Re: There is no chat link on the support page

Re: Install Adobe Pro DC - Virtual Environment/Cit...

Re: Animate 20.5.1 Installer

Re: No one is answering the support phone or calli...

Re: Usage of Tags in Content Fragments

Re: we are unable to install adobe creative could ...

Re: you do not have access to manage the applicati...