iCharles
Adobe Employee
iCharles
Adobe Employee
Activity
May 27, 2024
04:41 AM
1 Upvote
Hi @Natalia376367393iu0 ,
I'm sorry to hear about the trouble you're experiencing with your new student account. I reviewed the email address that you used to post here and found that you have a Creative Clouds for Individuals All Apps plan.
Here’s what you can do to resolve this issue:
Switch to Your Personal Profile: Since you have an Adobe Creative Cloud All-Apps plan assigned to your personal profile, you need to make sure you're signed in with the correct profile.
Sign out of your current Adobe account.
Sign back in with your Adobe credentials.
When prompted, choose your Personal Profile instead of the Business Profile.
This will allow you to access the apps and services associated with your personal plan.
If You Don't See the Profile Chooser: If you’re not prompted to choose a profile when signing back in, it might be because the system automatically selects a profile for you. To ensure you can choose the correct profile:
Sign in to your Adobe account at Adobe Account with your email and password.
Go to Account and security > Sign-in and security.
Turn off the Select My Profile automatically option.
Then, sign out and sign back in again, and you should be prompted to select a profile.
By following these steps, you can access your Creative Cloud apps with your personal profile. If the issue persists, please let us know, and we'll be happy to assist you further.
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May 22, 2024
07:15 AM
Hi @Mark37558507ak7m ,
This seems like an issue related to Adobe Acrobat Sign, Moving your post to the Acrobat Sign Community for further assistance.
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May 21, 2024
02:07 AM
4 Upvotes
Learn how to Authenticate Device Management for Creative Cloud Desktop Applications and Acrobat Pro.
Highlights from this video:
Window Device Overview
Windows Registry Editor
Create a PIST file
Read the following help document to learn more about Device Authentication Management for Creative Cloud Desktop Applications and Acrobat Pro.
If you are not the Admin, click here to contact your Adobe Admin to get started.
*For queries, feedback, and suggestions, comment below or start a conversation.
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May 15, 2024
10:27 AM
1 Upvote
Hi @DickDefuria ,
This seems like an issue specific to Adobe Acrobat. I will be moving this post to the Acrobat Community for further assistance.
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May 15, 2024
10:15 AM
Hi @Carlos372300835xkx ,
You can try disabling Cloudflare, just as @Kevin Stohlmeyer has mentioned. For better assistance, I would move your post to the Download and Install community.
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May 15, 2024
08:43 AM
Hi @Eduardo37392572csrz ,
Could you tell us when you are having trouble with this error? Is it while trying to access the Admin Console or some other Adobe application?
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May 15, 2024
07:37 AM
Hi @Nige27753108480w ,
It's great that you're considering using CS5.5 and Creative Cloud (CC) for your work. CS5.5 can still be useful for training and familiarity. However, for further answers to the questions you have about data deletion, I would move your post to the Creative Cloud desktop community for better assistance.
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May 14, 2024
03:55 AM
Hi @재연37197657bmgq ,
I suppose you are facing issues related to Account and Billing. Would you mind visiting the Support tab in the Admin Console and creating a support ticket?
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May 13, 2024
11:53 PM
Hi @Samuele37243363ql13 ,
This is the Enterprise and Teams Community. Since you want to know the system requirements for running our Video Applications, such as Premiere Pro and After Effects, I will move this post to the Adobe Premiere Pro Community.
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May 13, 2024
02:04 AM
Hi @aely828 ,
This seems like an issue related to Adobe Express's system requirements. I'll move this post to the Adobe Express Community for further assistance.
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May 13, 2024
01:24 AM
Hi @josh7878 ,
Thank you for reaching out with your question about Adobe Creative Cloud plans. Based on your team's needs for Illustrator, Photoshop, and After Effects, let's explore your options:
Individual Plan (Creative Cloud All-Apps) vs. Creative Cloud for Teams Plan:
With the Individual plan, also known as the All-Apps plan, each user would have their subscription granting access to the entire suite of Adobe Creative Cloud applications, including Illustrator, Photoshop, After Effects, and more.
Alternatively, you could consider the Teams plan for your team of five users. With this plan, you would need five licenses, one for each user. While this may seem like a more significant investment upfront, it provides several benefits for team collaboration and administration.
Benefits of the Teams Plan:
With the Teams plan, you'll have centralized administration through the Admin Console, allowing you to easily manage users, licenses, and deployments.
The Teams plan also offers enhanced collaboration features, such as shared storage and collaboration tools, which can improve your team's workflow efficiency.
Additionally, you'll receive business-level support, ensuring that any issues or questions are promptly addressed.
For more information on the number of users in an all-apps plan, click here. To compare the Individual plan and Team plan, click here.
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May 10, 2024
07:49 AM
Just noticed. Thanks for the heads up! @kglad
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May 09, 2024
02:47 PM
Hi @karel348116573x7l , Upon reviewing your account details, it appears that you currently hold individual subscriptions for InDesign and Photoshop. I will move this post to the Account, Payment, and Plan community for further assistance.
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May 09, 2024
02:42 PM
Hi @Mark23939925ylls Absolutely, you can transfer licenses between users in the Adobe Admin Console. Here's how:
Unassigning the License:
Sign in to the Admin Console.
Navigate to Users > Users.
Select the user who's currently on maternity leave.
Under "Products," remove or edit the license assignment.
Save your changes.
Assign License to Temporary Staff member:
Sign in to the Admin Console.
Go to the product section.
Click "Assign Users."
Enter the name or email address of the temporary staff member.
Save your changes.
For more detailed instructions, you can refer to the following help document.
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May 08, 2024
11:58 AM
2 Upvotes
*本記事は、How to use Automated Asset Migration for Adobe Enterprise Customers by @Bani Verma の翻訳です。
アセットの自動移行機能を使用してAdobe ID から Enterprise ID または Federated ID アカウントにデータを移行する方法を学びましょう。
管理者は、アドミンコンソールのユーザータブに移動して、開始してください。
このビデオのハイライト:
CSV を使用して ID タイプを変更する方法
CSV ファイルのアップロード方法
プロファイルを設定する方法
アセットの自動移行について詳しく知りたい場合は、よくある質問をご覧ください。
管理者でない場合は、こちらをクリックして組織のアドビ製品の管理者に連絡してください。
*質問、フィードバック、提案がある場合は、質問を投稿してみましょう。
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May 08, 2024
07:54 AM
Hi @Nicolo.guida It seems you're experiencing limitations due to the inability to combine personal and business licenses simultaneously. Unfortunately, our system doesn't currently support this feature, and licenses can only be used for personal or business accounts at a time. If you need access to Adobe plans provided by your organization or wish to utilize assets associated with a business plan, it's advisable to select the Business profile when signing in. Conversely, opting for the Personal profile is recommended if you're accessing individual plans. To switch between profiles, simply sign out and sign back in, and the Profile chooser will appear, allowing you to select the desired profile. Additionally, Adobe automatically filters the list of profiles to the most appropriate ones during sign-in. If you wish to exclude your Personal Profile during sign-in, you can adjust the Automatic profile selection setting in your Adobe Account settings. For more information on this, click here: https://adobe.ly/4bsVPov
^CS
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May 07, 2024
03:34 AM
Hi @Isaac37181605apc7 , This is the Enterprise and Teams community. For further assistance, I will move your post to Account, Payment, and Plan.
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May 07, 2024
12:32 AM
Hi @Susan37066349jyvk You can switch from your individual plan to an equivalent team plan or a Creative Cloud All Apps for Teams plan. You will then receive administrative rights to manage software and services, assign licenses, and add or remove users for your team. For more information about Creative Cloud for Teams, click here.
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May 02, 2024
11:13 AM
Hi @Fabio35329957gzcl ,
Please describe your issue so we can assist you most appropriately.
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May 02, 2024
11:05 AM
Hi @Jitender37134421yj3z ,
I want to inform you that Adobe Supports N, N-1, and LTS versions only (N= latest version). Hope this helps!
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May 02, 2024
09:19 AM
Hi @WebWorld28 This is the Enterprise and Teams Community, AEM has a separate Community. You will need to post your question here:
https://adobe.ly/4bl9Gx7
^CS
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May 02, 2024
07:14 AM
1 Upvote
Hi @jeanetteb91085154
This seems like an issue related to Adobe Photoshop; hence, I am moving this post to the Adobe Photoshop Community for better assistance. ^CS
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Apr 30, 2024
01:58 AM
Hi @karend88140990 , While Adobe does not currently provide end-user login and usage data directly, we encourage Enterprise customers to leverage their identity provider to supply the most accurate and up-to-date login and usage data across all leveraged SaaS applications.
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Apr 29, 2024
08:06 AM
Hi @hoi35988910h27r , I reviewed the account you used to post here and found that you have a Creative Cloud for all apps Individual subscription. Hence, I am moving this post to the Download & Install Community for further assistance.
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Apr 24, 2024
11:51 AM
Hi @maxwellm99607480
That looks amazing. Thanks for sharing this with the community. I'd move this to the Firefly community, as the experts there could also give you their input.
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Apr 21, 2024
11:32 PM
Hi @wolfie35297240zapt ,
I reviewed your account and found that you have a Teams subscription and are the Admin. Please navigate to the support tab on the Admin Console to raise a support case regarding canceling your subscription. For more information about contacting support, click here.
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Apr 21, 2024
10:20 PM
Hi @Nishi310767836502
AEM has a separate Community. You will need to post your question here:
https://adobe.ly/4diztIe
^CS
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Apr 21, 2024
10:09 PM
Hi @Kimberly36885742710w This is a user experience survey sent to shape the future of Adobe products by sharing your thoughts and inputs on Lightroom and your interest in digital photography! This post is related to Adobe Lightroom. I am moving your post to the Adobe Lightroom Community for further assistance.
^CS
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Apr 21, 2024
09:57 PM
Hi, Thanks for sharing this; I appreciate your input and efforts in sharing this alternative with the Community.
^CS
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Apr 21, 2024
09:51 PM
Hi @kelli36882090nc5z
This seems like an issue related to Adobe Lightroom. This is the Enterprise and Teams Community. I would move your post to the Lightroom Community for better assistance.
^CS
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