Hello @daisyg33488368, Would you mind trying the suggestions shared in this tutorial (https://adobe.ly/4hobbNw) to check if it helps? Looking forward to hearing from you.   Anubhav ... View more

Hello @João32629836ck7d, Would you mind confirming the version of Illustrator installed, whether Illustrator behaves this way with all files, and whether this happens only when the images are rotated and exported in a specific format, so I can check it with the team? Looking forward to hearing from you.   Anubhav ... View more

Hello @dacreativegenius, Would you mind checking for any pending OS updates and installing them (https://adobe.ly/4hnluS0) to check if it helps? Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/4itSGsk) and check if it helps.   Additionally, check if all of your work is synced online (https://adobe.ly/4ij1JfG). If yes, please try resetting Fresco (https://adobe.ly/3FjAMKr...) and share your observations.   If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/3FsBQLQ) so we can check it with the team.   Looking forward to hearing from you.   Anubhav ... View more

Hello @Portificio Studio SpA, Would you mind trying the suggestions shared in this help article (https://adobe.ly/4hrKIP7) to check if they help with your workflow? Looking forward to hearing from you.   Anubhav ... View more

Hello @ledesmagus, Would you mind trying the suggestions shared in this community post (https://adobe.ly/3FcY1pi) to check if they help? If the problem persists, kindly share more details, like the OS/Fresco version, whether Fresco behaves this way with all files, and a link to a sample file you're having trouble with (https://adobe.ly/3XHWo9t), so I can investigate further. Note: While sharing the file, kindly make the link public, and enable the option to Save a Copy under Link Settings. Looking forward to hearing from you.   Anubhav ... View more

Hello @WondfoUSA, Would you mind trying the suggestions shared in this help article (https://adobe.ly/4kDiX95) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/4iEc5Xi). For help with saving files, could you confirm the OS/Illustrator version and whether Illustrator behaves this way with all files or when working on files from a specific folder, so I can better assist you? Looking forward to hearing from you. Anubhav ... View more

Hello @Endlesspencil, I understand that this functionality is important to you. Would you mind creating a UserVoice for this feature request (https://adobe.ly/41uZyhS) and adding your comments there? Doing this will help us prioritize this request, and you will be notified of any updates.   Feel free to reach out if you have more questions or need assistance. We'd be happy to help.   Anubhav ... View more

Hello @ninette_0729, Would you mind checking if your files are still available on the Cloud Documents portal (https://adobe.ly/4bDXNDL)? If yes, try signing out of Fresco, and then signing back in (https://adobe.ly/4bDXCIB) to check if it helps. Looking forward to hearing from you.   Anubhav ... View more

Hello @zeflement, Currently, Project Neo does not have this functionality. Would you mind sharing your feedback through the Give Feedback link and adding your comments there? Doing this will help us prioritize this request, and you will be notified of any updates.   Feel free to reach out if you have more questions or need assistance. We'd be happy to help.   Anubhav ... View more

Hello @Playful_Dazzle5F99, Thanks for sharing the details. While I check this with the team, would you mind trying to use the option for File>Place to insert the PNG files and sharing your observations? Looking forward to hearing from you.   Anubhav ... View more

Hello @Friendly_impression9471, I did not find an active subscription under the email address used here in the community. Would you mind sharing the email address associated with your subscription and the OS/Illustrator version via DM so I can check this with the team? Looking forward to hearing from you. Anubhav ... View more

Hello @dripOne, While I check this with the team would you mind confirming if the problem persists when using a different Wi-Fi network/connection? Also, if you have any VPN/Antivirus software enabled try disabling it temporarily and then relaunch Illustrator to check if it helps. Looking forward to hearing from you.   Anubhav ... View more

Hello @isaacnuevo, Would you mind trying to copy the layers/objects from this file to a new one and then saving it to check if it helps? Also, try saving as a PDF with Illustrator editing capabilities and share your observations. If the problem persists, kindly share the version of the OS/Illustrator and a screenshot of the error message, so I can investigate further. Looking forward to hearing from you. Anubhav ... View more

Hello @aga-baba -jaga, Would you mind checking if your device meets the system requirements here (https://adobe.ly/3XBsWSz) to see if it helps? Looking forward to hearing from you. Anubhav ... View more

Hello @todd cooper, I'm glad to hear that your issue has been resolved. Let us know if you have any more questions or concerns. We're always here to help.   Anubhav ... View more

Hello @defaultyrfgv5zctte6, Could you share a link to the file after uploading it to a file-sharing service so I can check it on my end? Looking forward to hearing from you.   Anubhav ... View more

Hello @anthonycorns, I'm sorry to hear the suggestions did not help. Would you mind running Illustrator under a different administrator account (Windows / macOS) and checking if it works as expected there? Looking forward to hearing from you.   Anubhav ... View more

Hello @ivan_6601, Would you mind trying the suggestions in this help article (https://adobe.ly/3F8TxQF) and checking if they help with crashes? Also, kindly share a link to the AID file(s) after uploading them to Dropbox/Google Drive/etc. so I can check them on my end. Although I cannot guarantee a successful recovery, I will try my best to do so. Looking forward to hearing from you.   Anubhav ... View more

Hello @gary_1226, Thanks for confirming. Would you mind checking for any pending Windows updates (https://adobe.ly/3F5hMPM) and installing them to see if they help? Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/4byP59N) and check if it helps.   If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4heYLaI) so we can check it with the team.   Looking forward to hearing from you.   Anubhav ... View more

Hello @jasonmoon, Would you mind trying the following steps to reinstall Illustrator and checking if it helps:   Close all Adobe applications Remove Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3XuEaZ4) Reinstall Illustrator using the Creative Cloud Desktop application (https://adobe.ly/3QPoxaW) Relaunch Illustrator If the problem persists, kindly confirm the exact version of the OS/Illustrator installed and share a small screen recording of the problem, so I can check it with the team. Looking forward to hearing from you.   Anubhav ... View more

Hello @gary_1226, Would you mind sharing more details, like the version of Fresco installed and if this happens when working with a specific tool/feature/file, so I can investigate further? Also, try the suggestions shared in this help article (https://adobe.ly/41qlhYl) and share your observations. Looking forward to hearing from you.   Anubhav ... View more

Hello @coreyf47459464, Would you mind trying the suggestions shared in this help article to activate Adobe Fonts (https://adobe.ly/3F78RgF) to see if it helps with your workflow? Looking forward to hearing from you. Anubhav ... View more

Hello @M. Maheux, Would you mind manually reinstalling the Wacom drivers (https://adobe.ly/4ije5nQ) and running Illustrator under a different administrator account (Windows / macOS) to check if it helps? If the problem persists, kindly share more details, like the version of the OS/Illustrator and a small screen recording of the problem, so I can better assist you. Looking forward to hearing from you. Anubhav ... View more

Hello @lucykafka, Would you mind sharing a small screen recording of your workflow and the problem, so I can try and replicate this on my end? Also, try to reset Illustrator's preferences as described in this article (https://adobe.ly/4hbY1TG) and checking if it helps.   Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above. Looking forward to hearing from you. Anubhav ... View more

Hello @DrewParagon, Would you mind confirming the version of Illustrator installed and sharing a link to a sample file here after uploading it to a file-sharing service, so I can better assist you? Looking forward to hearing from you. Anubhav ... View more

Hello @mediumrare, Would you mind trying the suggestions shared in this help article (https://adobe.ly/3QING7c) and let us know if they help?   Also, try running Illustrator under Safe Mode (Windows) and a different administrator account (Windows) and share your observations. Looking forward to hearing from you.   Anubhav ... View more

Hello @deborah_3542, Would you mind confirming more details, like the name/version of the PDS system used and a link to a sample AI/DXF file along with screenshots of the export settings used after uploading it to a file-sharing service, so I can check it with the team? Looking forward to hearing from you.   Anubhav ... View more

Hello @36999758rvzw, Would you mind sharing more details, like the OS/Illustrator version and a small screen recording of your exact workflow and the problem, so I can better assist you? Looking forward to hearing from you.   Anubhav ... View more

Hello @kornleard, I tried replicating this on my end but could not. Would you mind trying to replicate this with a different file or saving it to a different folder location to check if it helps? Also, try running Illustrator under a different administrator account (macOS) and share your observations. Looking forward to hearing from you.   Anubhav ... View more

Hello @bnjmngrn, I understand that this functionality is important to you. Would you mind creating a UserVoice for this feature request (https://adobe.ly/41HBKZG) and adding your comments there? Doing this will help us prioritize this request, and you will be notified of any updates. Also, try the suggestions shared in this tutorial (https://adobe.ly/4he1ocZ) and share your observations. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.   Anubhav ... View more