Hello @RomanosFamilios,   Sorry to hear about the swatches being deleted after the update. This is not the experience we want you to have. I would request you check the Apps settings under Creative Cloud to make sure the option for Import settings and preferences from previous versions is enabled, as suggested by Monika.   Also, you can manually back up your preferences by following these steps: For macOS • Close all Adobe applications. • Go to the following locations • ~/Library/Caches • ~/Library/Application Support/Adobe • ~/Library/Preferences • Make a backup copy of the Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 26 Settings folders before updating. Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this: For Windows - Close all Adobe applications. - Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe - Make a backup copy of the Adobe Illustrator and Adobe Illustrator 26 Settings folder before updating.   To save and restore your Swatches kindly follow the steps shared in this article: (https://helpx.adobe.com/illustrator/using/using-creating-swatches.html)   Looking forward to your response.   Thanks, Anubhav ... View more

Hello @Deleted User,   Sorry to hear about this experience. I agree with what Ton has said. However, I would suggest you try the steps shared in this community post (https://community.adobe.com/t5/illustrator-discussions/quot-your-current-color-settings-discard-cmyk-profiles-in-linked-content-quot-error-message/m-p/1238497).   I hope it helps.   Thanks, Anubhav ... View more

Thank you for sharing the file. I’m afraid that we did our best, but were unable to recover your file. Our check indicated that the file was corrupted due to a partial save.   To try and prevent this in the future, I would suggest saving your work as an Illustrator Cloud Document.   Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.   Thanks, Anubhav ... View more

Hello @marekk15330802,   Sorry for the delayed response and to hear about this experience. I hope the problem is resolved by now. If not, I would request you to share a few more details like: The exact version of the OS and Illustrator What is the Screen Resolution of your primary display? If you are using an external monitor, kindly provide the Model Number and the Display resolution for it as well. Have you tried updating/reinstalling the GPU drivers? If not, please follow the steps shared in this article (https://helpx.adobe.com/x-productkb/multi/update-graphics-driver.html) and check.   Would it be possible for you to check a few things on your computer? This will assist us in investigating the problem. Change the Graphics Performance preference in NVIDIA Control Panel for Illustrator to alternately use the dedicated and integrated GPU  and check if it is happening with both: https://nvidia.custhelp.com/app/answers/detail/a_id/2615/. Change the UI Scaling to Small from Illustrator's preferences and the Windows DPI setting to default and check if it helps.   We are here to help. We just need more information.   Thanks, Anubhav ... View more

Thank you for the update.   I would request you to try resetting the preferences manually and see if that helps resolve the issue:   Close all Adobe applications. Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 26 Settings.old Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.   Looking forward to your response.   Thanks, Anubhav ... View more

Hello @nugirihi,   Sorry to hear about this experience. I would request you try the steps shared in this community post (https://community.adobe.com/t5/illustrator-discussions/variable-width-profile-not-working/td-p/10775530)  and share your observations with us.   Looking forward to your response.   Thanks, Anubhav ... View more

Hello @A.24188605hc2k,   Sorry to hear about that. I agree with Monika that there is little to no chance of your file being recovered at this point as it was interrupted during a save operation.   Would it be possible for you to share the file here or via DM so that we can check the file on our system? Note: File recovery can't be guaranteed with 100% success. We'll surely try our best.   Looking forward to hearing from you.   Thanks, Anubhav ... View more

Hello @josephearles,   Sorry to hear about this experience. As suggested by Monika, I would request you to first try and open the file in Acrobat and check if it works. If it doesn't, kindly share a few more details like: The exact version of the OS and Illustrator Since when are you facing this problem? Have any recent changes been made to your computer (OS Update/ Antivirus/ Plug-Ins)? Is it acting this way with some specific files? If yes, kindly share the link to download the file here or via DM. Where is the file located (Internal/External/Network drive)?   Also, you may try the steps shared in this community post (https://community.adobe.com/t5/illustrator-discussions/the-file-is-an-unknown-format-and-cannot-be-opened-ai-file/m-p/3458587#M9074) and share your observations with us.   Looking forward to hearing from you.   Thanks, Anubhav ... View more

Hello @Dave22384896ez5w,   Sorry to hear about this experience. I would request you to share a few more details like: The exact version of the OS and Illustrator Since when are you facing this problem? Is this happening after performing a specific action (save/copy/print/export etc.) or using a particular feature/tool/effects? Have any recent changes been made to your computer (OS Update/ Antivirus/ Plug-Ins)? Is it acting this way with some specific files? If yes, kindly share the link to download the file here or via DM. Have you tried resetting Illustrator's preferences? Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.   Looking forward to hearing from you.   Thanks, Anubhav ... View more

Hello @ramulas5E16,   Sorry to hear about this experience. I would request you to share a few more details along with the ones asked by Monika: Since when are you facing this problem? Have any recent changes been made to your computer (OS Update/ Antivirus/ Plug-Ins)? Is it acting this way with some specific files? If yes, kindly share the link to download the file here or via DM. Do you have multiple Adobe accounts? Did you recently change the password for your Adobe account? If yes, please sign out and sign back in.   Also, you may try uninstalling and then re-installing Illustrator and share your observations with us.   Looking forward to hearing from you.   Thanks, Anubhav ... View more

Hello @Royaloak24181025ky12,   Sorry to hear about this experience. I would request you to share a few more details along with the ones asked by Monika: Have any recent changes been made to your computer (OS Update/ Antivirus/ Plug-Ins)? Kindly submit the Crash Report by following the steps in this article: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html. While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly. Is it acting this way with some specific files? If yes, kindly share the link to download the file here or via DM. Where are you trying to save the file (Internal/External/Network drive)? Do you have multiple Adobe accounts? Did you recently change the password for your Adobe account? If yes, please sign out and sign back in.   Also, you may try uninstalling and then re-installing Illustrator and share your observations with us.   Looking forward to your response.   Thanks, Anubhav ... View more

Hello @jemmaB,   Sorry to hear about this experience. I would request you to share a few more details like: The exact version of the OS and Illustrator as asked by Monika Since when are you facing this problem? Have any recent changes been made to your computer (OS Update/ Antivirus/ Plug-Ins)? Where are you trying to save the files (Internal/External/Network drive) as asked by Monika? Is it acting this way with some specific files? If yes, kindly share the link to download the file here or via DM. Are you getting any error message while trying to save your work? If yes, kindly share the screenshot. What happens when you try to Save / Save As? Do you get the dialog box for Save As?   We are here to help, we just need more information.   Thanks, Anubhav ... View more

Hello @Jon24024426vkxd,   Thanks for reaching out. Kindly share a screenshot of the Layers panel as suggested by Monika.   Check out this HelpX article for adjusting blending modes in Illustrator: https://helpx.adobe.com/illustrator/using/transparency-blending-modes.html   Additionally, try reordering the layers to get your image below the layer that has the artwork. You may have a look at the steps shared in this article for more information: https://helpx.adobe.com/in/illustrator/how-to/ai-layers-basics.html   I hope it helps.   Thanks, Anubhav ... View more

Hello @ClusterX,   Sorry to hear about this experience. I would request you to share a few more details like: Since when are you facing this problem? Have there been any recent changes made to your computer (OS Update/ Antivirus/ Plug-Ins)? Kindly submit the Crash Report by following the steps in this article: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html. While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.   Also, I would request you try these steps and check if it helps: Try running Illustrator under a different administrator account and check if it works. Ensure that the OS and GPU drivers are up to date. Try the steps suggested in this HelpX article: https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html and share your observations with us.   Looking forward to your response.   Thanks, Anubhav ... View more

Thank you for the confirmation. It seems like there might be a problem with Illustrator's permissions. Kindly follow the steps shared in this article, reboot your computer and check if it makes a difference.   Also, there is a chance your current user profile is corrupted. In which case you might need to migrate all files to a new user account. If you need help with this you can reach out to Apple Support.   I hope it helps.   Thanks, Anubhav ... View more

We are glad to hear that!   Please feel free to reach out if you run into any issues or queries in the future. We'd be happy to help.   Thanks, Anubhav ... View more

Sorry for the late response. Could you please check if your laser printer is showing while printing on other applications installed on your computer?   Also, I would suggest you try the steps suggested in these HelpX articles for printer issues: https://helpx.adobe.com/creative-suite/kb/change-system-default-printer.html https://helpx.adobe.com/illustrator/kb/troubleshoot-printer-issues.html https://helpx.adobe.com/mt/illustrator/kb/troubleshoot-problems-printing-non-postscript.html   Let us know how it goes.   Thanks, Anubhav ... View more

Hello @NiceR,   Sorry to hear about this experience. I would request you to share a few more details like: The exact version of the OS and Illustrator Since when are you facing this problem? Where is the file located (Internal/External/Network drive)?   Additionally, if you can locate the file in Windows Explorer, try copying it onto the desktop and check if you can open it then. Note: You can try right-clicking on the file under recent and choose the option for Open file location     Looking forward to your response.   Thanks, Anubhav ... View more

Hello @Deleted User,   Sorry to hear about this experience. I would request you to share a few more details like: Are you running Illustrator under a domain(network/server) user account? Since when are you facing this problem? Have there been any recent changes made to your computer (OS Update/ Antivirus/ Plug-Ins)? Kindly check if your issue is similar to the one posted here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44245371-illustrator-25-4-1-generating-constant-105mb-log-f.   Also, I would request you run Illustrator under the root user account and check if it works.   Looking forward to your response.   Thanks, Anubhav ... View more

Hello @Muid Mohammad24151283b5r9,   Sorry to hear about this experience. Please follow these steps in order to associate EPS files with Illustrator:   Open the Setting app by pressing the Windows + I keys on your keyboard. Select Apps and then select the menu for Default apps Search for .eps in the Search Box and then click to select the option below. If you find Illustrator on the list select and click OK. If not, click on the option for Look for another app on this PC You will need to navigate to C:\Program Files\Adobe\Adobe Illustrator 2022 and select the Illustrator shortcut.   Let us know if this works for you.   Thanks, Anubhav ... View more

Hello @Darrell_CSi,   Sorry to hear about this experience. Please confirm the exact version of the OS.   I would request you run Illustrator under a different admin account and check if it works. If it does, kindly follow these steps under your regular account: Fix file permissions by following the steps in this article: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html   Additionally, try resetting the preferences for Illustrator by following the steps shared in this article and let us know if it helps: https://helpx.adobe.com/illustrator/using/setting-preferences.html Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.     Looking forward to your response.   Thanks, Anubhav ... View more

Hello Stephen@Jacknife,   Sorry to hear about this experience. We would like to investigate this further. Would you mind sharing a few more details like: Exact version of Illustrator Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html SPX file by following these steps: Click on Apple Icon > About this Mac > System Report This will launch the System Profiler Then Click File > Save > Save in Creative Cloud Files Then open https://assets.adobe.com/files Click on three dots next to SPX file > Share > Copy Link and paste it here or in a private message. This information will really help us. I am looking forward to your response.   Thanks, Anubhav ... View more

Hello @bastien habegger,   This issue has been reported by multiple users. We would like to investigate this further.   If you are still facing this problem or you are able to reproduce it kindly share a few more details like:   Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html SPX file by following these steps: Click on Apple Icon > About this Mac > System Report This will launch the System Profiler Then Click File > Save > Save in Creative Cloud Files Then open https://assets.adobe.com/files Click on three dots next to SPX file > Share > Copy Link and paste it in a private message. This information will really help us. I am looking forward to your response.   Thanks, Anubhav ... View more

Hello @Creative23894555hdgy,   We would like to investigate this further. Would you mind sharing a few more details like: Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html SPX file by following these steps: Click on Apple Icon > About this Mac > System Report This will launch the System Profiler Then Click File > Save > Save in Creative Cloud Files Then open https://assets.adobe.com/files Click on three dots next to SPX file > Share > Copy Link and paste it in a private message. This information will really help us. I am looking forward to your response.   Thanks, Anubhav ... View more

Hello @boschmann,   We would like to investigate this further. Would you mind sharing a few more details like:   Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html   SPX file by following these steps: Click on Apple Icon > About this Mac > System Report This will launch the System Profiler Then Click File > Save > Save in Creative Cloud Files Then open https://assets.adobe.com/files Click on three dots next to SPX file > Share > Copy Link and paste it in a private message. This information will really help us. I am looking forward to your response.   Thanks, Anubhav ... View more

Hello @Seiji241070143g37,   We would like to investigate this further. Would you mind sharing a few more details like:   Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html   SPX file by following these steps: Click on Apple Icon > About this Mac > System Report This will launch the System Profiler Then Click File > Save > Save in Creative Cloud Files Then open https://assets.adobe.com/files Click on three dots next to SPX file > Share > Copy Link and paste it in a private message. This information will really help us. I am looking forward to your response.   Thanks, Anubhav ... View more

Hello @Özcan2411021338sz,   We would like to investigate this further. Would you mind sharing a few more details like:   Spindump by following the steps shared in this article: https://helpx.adobe.com/uk/photoshop/kb/how-to-get-a-process-sample-or-spindump.html SPX file by following these steps: Click on Apple Icon > About this Mac > System Report This will launch the System Profiler Then Click File > Save > Save in Creative Cloud Files Then open https://assets.adobe.com/files Click on three dots next to SPX file > Share > Copy Link and paste it in a private message.   This information will really help us. I am looking forward to your response.   Thanks, Anubhav ... View more