Hello @defaultrjhw9uxqvi6j, Would you mind updating to the latest version of Illustrator (https://adobe.ly/4h9Q95l) to see if it helps? If the problem persists, kindly share more details, like if you are using a tablet/pointing device and a small screen recording of the problem, so I can better assist you. Looking forward to hearing from you.   Anubhav ... View more

Hello @jaclyn_3201, @annep16849260, Would you mind sharing more details, like the version of the OS/Illustrator, if Illustrator behaves this way with all files or files from a specific folder, and a small screen recording of the problem (if possible), so I can better assist you? Looking forward to hearing from you.   Anubhav ... View more

Hello @luhh, I hope michelew83603738's suggestions helped resolve the problem. If not, kindly try the following steps to check if they help:   - Close all Adobe applications. - Rename the UXP folder to UXP.old from the following location: (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP   - Relaunch Illustrator   Looking forward to hearing from you.   Anubhav ... View more

Hello @Athira._K.Suresh9248, Would you mind sharing more details, like the version of the OS/Illustrator, if Illustrator behaves this way with all files or when working with files from a specific folder and a small screen recording of the problem, so I can investigate this further? Looking forward to hearing from you. Anubhav ... View more

Hello @maximilianm26, Would you mind sharing a few more details, like if this behavior is replicable when using a single monitor and share a small screen recording of the problem, so I can check this with the team? Looking forward to hearing from you. Anubhav ... View more

Hello @A_B0606, Sorry for the delayed response. Would you mind sharing a link to a sample cloud document (https://adobe.ly/3DiZXMq) so I can check it on my end? Note: While sharing the document, kindly make the link public and enable the option to Save a Copy under Link Settings. Looking forward to hearing from you. Anubhav ... View more

Hello @dripOne, Sorry for the delayed response. Would you mind checking if you're still experiencing issues with this and if this happens with all/some Generative AI features, so I can check this with the team? Looking forward to hearing from you. Anubhav ... View more

Hello @zach_3444, Would you mind sharing more details, like the OS/Illustrator version and a screenshot/screen recording of the problem, so I can better assist you? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations. Looking forward to hearing from you. Anubhav ... View more

Hello @MD: Bayazid Hasan, Would you mind moving the Startup Scripts CC folder from C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CC to the desktop and then relaunching Illustrator to check if it helps? Also, try updating Illustrator to the latest version and share your observations. Looking forward to hearing from you. Anubhav ... View more

Hello @diana_12, Would you mind checking if this happens after using a particular tool/feature, like Masks? Also, try duplicating your file through the Cloud Documents portal (https://adobe.ly/4kC3N4e) and then opening it in Fresco to check if it helps. Looking forward to hearing from you. Anubhav ... View more

Hello @B_C_E_75, Would you mind confirming if you're having this problem as soon as the file is opened and if Illustrator behaves this way with new files as well? Also, try running Illustrator under Safe Mode (https://adobe.ly/3QMS05s) and share your observations. Looking forward to hearing from you. Anubhav ... View more

Hello @Carolina25061700tzue, Would you mind sharing a small screen recording of your exact workflow and the problem, along with the version of the Illustrator installed on your computer, so I can better assist you? Looking forward to hearing from you. Anubhav ... View more

Hello @AnthonyB_DSDExpress, Would you mind sharing more details, like if Illustrator behaves this way when working with files from a particular folder location like an external/network drive or a cloud-synced folder like Google Drive/Dropbox/etc and the version of the OS/Illustrator, so I can better assist you? Also, try running Illustrator under Safe Mode (Windows / macOS) and under a different administrator account (Windows / macOS) and share your observations. Looking forward to hearing from you. Anubhav ... View more

Hello @Ákos5E11, Would you mind trying the suggestions shared in this help article (https://adobe.ly/3Dl6Nkz) and let us know if they help?   If the problem persists, kindly share the system report (https://adobe.ly/3DcX53L), a small screen recording of the problem, and check if Illustrator behaves this way with all files, so I can investigate further. Looking forward to hearing from you. Anubhav ... View more

Hello @anthonycorns, If repairing the Microsoft Visual C++ Redistributables did not help, kindly try the following steps to reinstall the Microsoft Visual C++ Redistributable and checking if it helps: - Close all Adobe apps - Uninstall all currently installed Microsoft Visual C Redistributable packages - Install the latest Microsoft Visual C Redistributable package from here: (https://adobe.ly/3FeG6ys) - Relaunch Illustrator Also, check for any pending OS updates and install them to see if it helps. Looking forward to hearing from you. Anubhav ... View more

Hello @jimac1953, Illustrator on the iPad supports Snap to grid but not Snap to pixel/point. Would you mind creating a UserVoice for this feature request (https://adobe.ly/3QKnFEE) and adding your comments there? Doing this will help us prioritize this request, and you will be notified of any updates.   Feel free to reach out if you have more questions or need assistance. We'd be happy to help.   Anubhav ... View more

Hello @spaiglass, Sorry for the delayed response. I checked the file on my end but could not find any text on the left column. I understand that this is not ideal and apologize for the inconvenience. To prevent this in the future, I would recommend keeping multiple copies of your active work or saving them as Cloud Documents. Feel free to reach out if you have more questions or need further assistance. I will be happy to help. Anubhav ... View more

Hello @JoDy Radzik, Could you confirm the version of the OS/Illustrator and screenshots of the Snap settings used, so I can better assist you? Looking forward to hearing from you.   Anubhav ... View more

Hello @abdul_sithik_4470, Would you mind trying the suggestions shared in this help article (https://adobe.ly/3DsX2kh) to see if they help? If the problem persists, kindly share more details, like the version of the OS/Illustrator and your system specs (CPU/GPU/Memory), check if Illustrator behaves this way with particular files, and if yes, share a link to a sample file here after uploading it to a file-sharing service, so I can check it with the team. Looking forward to hearing from you.   Anubhav ... View more

Hello @defaultyrfgv5zctte6, Would you mind sharing more details, like the version of the OS/Illustrator, if Illustrator behaves this way with all files or files from a specific folder and a sample AI file, so I can better assist you? Looking forward to hearing from you.   Anubhav ... View more

Hello @alicatdesign, Would you mind sharing a sample EPS file here, along with screenshots of the problem, so I can try to replicate it? Looking forward to hearing from you.   Anubhav ... View more

Hello @youncheong37560683b2y5, This seems like a GPU rendering issue. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4khop1k) and checking if it helps? Looking forward to hearing from you.   Anubhav ... View more

Hello @Jarred5FF8, Would you mind updating to the latest version of Illustrator and installing any pending Windows updates to check if it helps? Also, try the suggestions shared in this help article (https://adobe.ly/41BQOIe) and share your observations. If the problem persists, kindly check if Illustrator behaves this way when working with a particular tool/feature/file, submit the crash report using your Adobe email address, and share it here for quick tracking. The steps are shared here: (https://adobe.ly/41FY0D6). We appreciate your time and patience in helping us resolve this issue. Anubhav ... View more

Hello @todd cooper, Would you mind checking if all of your work is synced online (https://adobe.ly/3XsGWxX)? If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.   If the issue persists, kindly share the crash report so that we can investigate this further: Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log, and 083327 is the time). Look at the timestamp to ensure you share the recent log file after the crash. Upload the file to a file-sharing service and share a link to the file here or via DM.   Looking forward to hearing from you.   Anubhav ... View more

Hello @jiemian_beijing5158, Could you try running Illustrator under a different administrator account (Windows / macOS) and check if it helps? If the problem persists, kindly confirm the version of the OS installed and share a small screen recording of the problem so I can investigate further. Looking forward to hearing from you.   Anubhav ... View more

Hello @RIE36378069qoew, Would you mind toggling the Arrow Keys from the top-right corner when you're in the Transform mode to check if it helps? Looking forward to hearing from you.     Anubhav ... View more

Hello @catriona_6674, Would you mind confirming if Illustrator behaves this way with all files or files from a specific folder location? Also, share a sample AI/SVG file so I can check it on my end. Looking forward to hearing from you.   Anubhav ... View more

Hello @GuilhermeSimão, Could you try copying the layers/objects from this file to a new one to see if it helps? Also, try saving this file as a PDF with Illustrator editing capabilities enabled and share your observations. Looking forward to hearing from you.   Anubhav ... View more

Hello @sabineB832, Could you try running Illustrator under Safe Mode (Windows / macOS) and check if it helps? If the problem persists, kindly share more details, like the OS version and whether this problem started after a recent hardware/software change, so I can better assist you. Looking forward to hearing from you.   Anubhav ... View more

Hello @DaddyDoom, Would you mind checking if Illustrator behaves this way when working on files from a specific folder? Also, try running Illustrator under Safe Mode (macOS) and a different administrator account (macOS) and share your observations. Looking forward to hearing from you.   Anubhav ... View more