@esther_jones whih Adobe Acrobat is this? Reader, Standard, Pro, Pro for Teams? This is my desktop version Acorbat Pro highlighted in Blue. When was the last tim Acrobat was updated and restarted? Doing either will likely work.   ... View more

 Prompt:  create an aquarium in a Apple computer ... View more

@Michael30714328jij0  In the context of Adobe's software, "end of support" often means that the software will no longer receive updates, which can eventually lead to compatibility issues with newer operating systems or security vulnerabilities.  Whether or not the software will "no longer function" is a more complex issue. Generally, perpetual licenses, like those for Acrobat Pro 2020, allow you to continue using the software. However, the lack of updates can create problems over time. You can likely continue using Acrobat Pro 2020 after the end-of-support date. However, be aware of the potential risks associated with using outdated software — Adobe will no longer provide updates, security patches, or technical support for the software.      If security is an issue, Adobe encourages users to transition to their subscription-based Acrobat offerings (Acrobat Pro DC or similar). This ensures you always have the latest features and security updates.     ... View more

@marc_5001 Yes, Adobe Sign offers the capability to automatically disable a web form after completion. This is achieved through the configuration of the web form itself during its creation or editing. Within the Adobe Sign interface, when setting up a web form, look for the "Form Options" or similar section. Here, you'll find a setting that controls the form's availability after a successful submission. Specifically, you will see a setting that allows you to disable the form after a certain number of submissions, or after a specific date. By setting the number of submissions to "1" or by setting a date and time that matches your needs, the form will become inactive immediately after the first person completes and submits it. This ensures that the form cannot be used again, maintaining the integrity of your data collection and preventing unintended multiple submissions. ... View more

@st_0537 this will depend on what versions of Acrobat that you have. If you have the regular version (individual),  within the Acrobat or Acrobat Reader desktop application, users can typically disable generative AI features through the "Preferences" menu. Look for a "Generative AI" section and deselect the "Enable generative AI features" option. For the Entreprise version, Adobe provides options for administrators. This may involve using the Acrobat Enterprise Toolkit (ETK) to configure registry keys.  Turn off the generative AI features Administering Adobe Acrobat AI Assistant for enterprises ... View more

@it_8499 if you have already tried what was suggested in that post and nothing worked, I would suggest asking your IT team. I know at my workplace, certain files we can't download. Some of us are using VPN, and some aren't, but this error message may indicates that your organization's security policies are preventing you from accessing the file. This is typically due to restrictions set by your IT department to protect sensitive data. The most direct solution is to contact your system administrator or IT support team. They can explain the specific policy in place, determine if the file should be accessible, and potentially adjust the policy or provide you with an alternative method to access the document. In some cases, they might need to move the file to a different location or grant you specific permissions. If the file is legitimate and necessary for your work, they can help you navigate the restrictions and ensure you can access it securely. ... View more

@KIMMY_67 Normally a computer restart would do the trick. Or if this particular file is being used on the server, and maybe a colleague is working on it on their end, it means you can't open it on your end until they close it. But if it's just you, sounds like you might need to do a clean uninstall of Adobe. I would use Adobe Cleaner from adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Then log back into adobe.com and install the Acrobat Pro. And it should work great soon after!  ... View more

@dr_myo_9030 First, I am not a customer agent, so I would have looked on adobe.com, and look at the plans to see what was extended or not. I  would have done this while chatting with the agent. When it comes to they said, I said, and there is no paper trail...well... it's kinda hard to do.  Typically, you only get a 7-day trial. And after that you have to pay for it. Why do you need to pay for it? Are you needing the extra security of the PDFs, e-signing?  If you are just viewing the PDFs and Printing them, then the free version of Reader is perfect for your workflow.    ... View more

@pifath67 I hear you, Acrobat can definitely be frustrating when it's not performing as expected. It's understandable to feel like it's 'junk' when you're dealing with crashes and slowdowns. While it might seem like 'junk' at times, I'd like to offer a different perspective. You mentioned it being overloaded with features, and while that can sometimes lead to complexity, many of those features are essential for professional workflows and document security. Adobe has been the industry standard for PDFs for a long time, and a lot of that is due to its robust feature set and security.   I've personally used Adobe products for nearly 30 years and haven't experienced the same level of instability you describe. I regularly work with large PDFs, often over 100MB, without major issues. My system has 16GB of RAM and an i9 processor, which might be a factor. It's possible that your specific system configuration or the nature of your PDFs are contributing to the problems.    ... View more

@silvia_2248 Your error message, "Error opening the document. The requested file operation failed. The storage policy blocks this type of file. For more information, contact your system administrator," indicates that your organization's security policies are preventing you from accessing the file. This is typically due to restrictions set by your IT department to protect sensitive data. The most direct solution is to contact your system administrator or IT support team. They can explain the specific storage policy in place, determine if the file should be accessible, and potentially adjust the policy or provide you with an alternative method to access the document. In some cases, they might need to move the file to a different location or grant you specific permissions. If the file is legitimate and necessary for your work, they can help you navigate the restrictions and ensure you can access it securely. ... View more

@rihards_1238 you cna control the updates through your Adobe Preferences: Although, I don't have the same issues as you though. I am using a MAC, and I have the Pro version. My work has the Reader version for Windows 11, and we don't have this update issue at all either. Again, you can control the updates on your end.  With the virus, obviously that is beyond Adobe's control. That's the problem with Anti-virus software, not all of them are the same. Some work better than others and some, well, they don't. On my personal MAC and wife's PC, we use Malwarebytes, and it works awesome!    ... View more

@Menloe I understand your frustration with Adobe Acrobat's performance on large Revit-generated PDFs. The freezing and 'not responding' messages are definitely disruptive. However, before you switch, I'd like to offer a different perspective based on my own extensive experience.  Like you, I've used Adobe products for decades – nearly 30 years in my case. I've consistently worked with substantial PDF files, often exceeding 100MB, without encountering the severe freezing you describe. While system specs certainly play a role (I use a machine with 16GB RAM and an i9 processor), the stability I've experienced suggests there might be other factors at play. One key advantage of Adobe Acrobat is its robust security. While it might sometimes seem 'finicky,' those security measures are crucial for protecting sensitive data, especially in professional environments like yours. I've personally valued this peace of mind over the years. Instead of immediately switching, perhaps we can troubleshoot further. There might be specific settings or system configurations causing the bottleneck. If you're open to it, we can explore potential solutions together before your subscription ends on the 20th. It would be a shame to lose the security and familiarity of Adobe without exploring all options. Have you had the chance to look or think about the following: Are there any unusual settings in the problematic files or your Acrobat preferences? Are there any other applications or plugins that might be interfering? Are your graphics drivers and other system drivers up to date? Running system checks to identify any potential hardware or software issues. If you do decide to move on from Adobe, just a friendly heads-up: keep security in mind, especially if you're thinking about using those free online PDF tools. I mean, we all joke about 'big brother' watching, but think about it – if we're worried about that, imagine what other countries are thinking! They'd love to get their hands on sensitive data, right? Those free websites might seem convenient, but you never really don't know where your documents end up. Just something to keep in the back of your mind!     ... View more

@KWON26997337zpmh what app are you trying to read the PDF from? ... View more

@Heisenberg122 Is it possible, try using a different smart card reader to see if the issue is specific to your ACR39U-NF reader or a more general problem with Acrobat's smart card support?  If you have a recent time machine or system restore point or backup from before the issue started, you could try restoring your system to that previous state. This might revert Acrobat or driver versions to a working configuration.  If not, not knowing what update was what. Maybe go to the ACS website (Advanced Card Systems Ltd.) and download the latest drivers for your ACR39U-NF card reader, specifically for your operating system. Before installing the new drivers, uninstall any existing drivers for the card reader. Then install the downloaded drivers and restart your computer. https://www.acs.com.hk/en/products/425/acr39u-nf-pocketmate-ii-smart-card-reader-usb-type-c/   ... View more

@Amrit___ it's likely because you are using a 64 bit. I have a 32 bit, and I don't have that issue with both applications open among the other applications and streaming music or video in the background.  Now for you, maybe you don't have enough RAM on your computer. If you frequently work with large files or complex projects, consider upgrading your RAM. I do have 36 gigs of RAM. If you don't have much RAM, then maybe try to make sure you have ample free disk space, as the operating system uses virtual memory (swap space) when physical RAM is exhausted. I regularly clear the Applications Preferences and cache can help with performance. I had recently did this and I had cleared out 17 gigs of Preferences cache! Just restart after doing that so that it can create new Acrobat Preferences.  ... View more

@matt_9324 This could be due to several factors, including image formatting, page breaks, or even bugs within Word or Acrobat. To troubleshoot, first ensure that your image is positioned and anchored correctly within the Word document (if it's too close to the bottom, this is likely the issue—avoiding placement that might cause it to be cut off during conversion). Second, check your page setup and margins in Word to ensure the image fits within the printable area. Third, try updating both Word and Acrobat to their latest versions, as updates often include bug fixes and compatibility improvements. ... View more

@Thais E. Since you've already tried reinstalling and updating Acrobat without success, the issue might be related to corrupted user settings or a conflict with other software. Try creating a new test user profile on your computer to see if the problem persists there. If it doesn't, this indicates an issue with your main user profile's settings. If the problem occurs even with a new profile, try temporarily disabling any third-party plugins or extensions within Acrobat that might interfere with comment formatting.  Also, I would delete Acrobat Preferences and restart Acrobat, it will create new Preferences for you. If you are doing this through the online tool, delete the history, cache and cookies as well.  ... View more

@graceful_judge3437 It appears your company's security solution is interfering with Adobe Acrobat's Protected Mode, likely due to the security software's API hooking. While Acrobat doesn't have specific settings to manage API hooking, contact Security Software Vendor and ask if they have specific configurations or workarounds for Acrobat compatibility, such as excluding Acrobat from certain API hooks or providing a whitelist for DLLs. There is a reason why you want protection for the 'confidential' and 'secured' documents, because if you create exceptions within your security solution for Acrobat you could be compromising on security. I wonder if you could just use password protected PDFs instead? The passwords could change every 6 hours but that would take alot of work.  ... View more

@gregf16563788 I don't have that lovely screen because I likely turn-of the pop-ups in my Acrobat Prefrences. Have a look there. I am using Acrobt Pro, so, yours mught be the refular Acrobat Reader. Look for anything that says pop-ups    ... View more

@kenji_8574 let's see if I am understanding your questions because it doesn't make much sense: Q: when i press shift for adding comment for straight line, i could not finsih the next point and it doesnt allow me to save, exit. Only close the entire software  A: Although, you can add lines in Acrobat (typically, these tools are found in the Comment Panel) which is generally for commenting and markup. If you want to draw a straight line, hold the Shift key, then click and drag a line with the line tool.  Q: When i edit the image, all the image got brusted and the comment ran to other direction A: This might have to do with the PDF itself. Complex PDFs with embedded images and comments can be prone to rendering issues. I can edit simple stuff with images. But not with vector artwork, it's a little complex.  Q: when try to flattener preview ( previously was in th epreflight), it suddently cut the half of the second page. A: On my end, it works fine. Your PDF's page dimensions might be causing conflicts with the flattener?  ... View more

@didiermazier this is cool!  You should create an action for that!  ... View more

@janisp41753227 Huh? I just tried? And I turned off my internet, and Photoshop worked fine offline. The desktop version is what you are talking about? If you asking if you can use the web browser, then yeah, you need internet.  ... View more

@erikbongers Have you tried throught the Script Events Manager?   ... View more

@dominic_6553 I believe Outlook are doing some updates, as I have noticed that I had CoPilot there, and then suddendly it's gone. My colleague had the same issue as well. Maybe, check on Microsoft website for updates on Outlook.  ... View more

@SaintMichael64 I have been trying to understand this question, and maybe, I am thinking it's not as simple as I think it is... do you have a screenshot of what you are trying to explain this? My thinking is just add a 'text box' where you want people to enter their comments. Then format that text box to be a scrolling comment box for users to enter their message. But, maybe, I thinking this is what you want.  ... View more

@timothy_6607 how frustrating! This installation loop often indicates a conflict with existing files, permissions, or background processes. To resolve this, first, perform a thorough uninstall using the Adobe Creative Cloud Cleaner Tool to remove all traces of previous installations. I would use Adobe Cleaner from adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Then, temporarily disable any antivirus or firewall software that might be interfering with the installation process. Ensure your operating system is fully updated, as outdated system files can cause conflicts. During the reinstallation, go to your adobe.com, and run the Adobe Acrobat installer as an administrator.  ... View more

@aksfhaou olfgahfgp  Even though you may have reformatted the hard drive, the actual data of the files might still reside on the hard drive until it's overwritten by new data. Software licensing systems, like Adobe's, can sometimes even store information in locations that are not consistently cleared by a standard format. This can lead to conflicts or residual licensing issues after a reinstallation. In your case, I would use Adobe Cleaner from Adobe's website to clean all that up. I would use Adobe Cleaner from adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Then log back into adobe.com and install the Acrobat 2020. And it should work great soon after!  ... View more

@steven.reid the drawing tools like the Drawing Tool is a part of the Comment toolbar. This is primarily designed for commenting and markup, not for intricate artistic creation. You can adjust properties like line thickness and color.     ... View more

@Sandy25844811gcjd you need to uninstall the trial version. I would use Adobe Cleaner from adobe website versus using any third party cleaner. Adobe Cleaner helps remove old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers. https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Then log back into adobe.com and install the Acrobat Pro. And it should work great soon after!  ... View more