Hi @jack_9795, Thank you for reaching out, and I apologize for the delayed response. Upon checking, I am unable to find an active subscription associated with the Adobe ID used to post this query. Could you please share the Adobe ID linked to the subscription with me via a personal message so I can assist you further? You can refer to this guide on how to send a personal message: How to send a personal message in the community. If you have a Teams or Enterprise subscription and you are unable to access your subscription, I recommend reaching out to our support team for a faster resolution: Adobe Enterprise Support. Hope this helps. let me know if you have any further questions. Regards, ^AN ... View more

Hi @Tranquil_Zest5383, Thanks for reaching out. As checked, you have an active Teams plan associated with the Adobe ID used to post this query. As a system administrator, you have flexibility with license management. Here's how it works: Managing Licenses During the Renewal Window The renewal window opens 30 days before the renewal date, during which Adobe will send an email with details about products, quantities, and pricing. Any adjustments made, such as adding or removing licenses, will take effect on the renewal date. After renewal, there is a 30-day grace period to make additional changes. To view renewal details, sign in to the Admin Console, navigate to the Account tab, and click "View details" under the Renewal section to review or update your plan. For more information, refer to the documentation: Adobe Business Renewals. Managing Licenses Outside the Renewal Window To cancel additional licenses outside the renewal window, contact Adobe Support through the Admin Console. More details can be found here: Support for Teams. Please note that an Early Termination Fee (ETF) may apply. For more details, visit Adobe Subscription Terms. As you are outside your renewal window, an ETF fee will be charged.   Hope this helps. Let me know if you have any further questions. Regards, ^AN ... View more

Hi @Generous_magnificence8780, Thank you for reaching out. Could you please provide more details about the issue you are experiencing? This will help us assist you more effectively. Regards, ^AN ... View more

Hi @anwar_4884,   Thank you for reaching out, and I’m sorry to hear about the ongoing issue. Since the Adobe Admin Console works fine on another computer, the problem may be system-specific. To assist you better, could you provide more details on the issue? For example: Are you encountering any error messages? Which browser and operating system are you using? Have you tried clearing your browser cache and cookies or using a different browser or incognito mode? Are there any network restrictions or firewall settings that could be affecting access? Here are a few troubleshooting steps you might find helpful: Browser troubleshooting: Update your browser to the latest version. Try using a private browsing or incognito window to ensure cached information or cookies are not causing the issue. Clear your cache and cookies if incognito mode works. Disable any ad blockers or scripts temporarily to see if they are interfering. Network and environment check: Check your network settings to ensure there are no proxy, firewall, or network restrictions that might be affecting the Admin Console. Try accessing the Admin Console from a different network to rule out network-specific issues. Review this documentation for potential error solutions: Adobe Enterprise Troubleshooting. Account and permissions: Ensure you are logging in with the correct account, such as a school or company account instead of a personal Adobe ID, if you have multiple Adobe IDs. Verify that the required network domains for Adobe services are whitelisted in your network settings by referring to this guide: Adobe Network Endpoints. Please try these steps and let me know if the issue persists. I would be happy to assist further. Regards, ^AN ... View more

Hi @txt_7851, Thank you for reaching out, and I apologize for the delayed response. Upon checking, I am unable to find any active subscription associated with the Adobe ID you used to post this query. Could you please send me the Adobe ID linked to your subscription via a personal message? This will allow me to assist you further. For instructions on how to send a personal message, refer to this link: How to Send a Personal Message. Looking forward to your response. Regards, ^AN ... View more

Hi @yael_9564,   Thanks for reaching out. Sorry for the delay in response.   I have responded to your personal message. Please check. Regards, ^AN ... View more

Hi @yael_9564,   Thanks for reaching out. I checked and couldn't find an active subscription associated with the Adobe ID you used to post this query. Could you please share the Adobe ID linked to your subscription with me via personal message so I can assist you further? You can refer to this guide on how to send a personal message: How to Send a Personal Message in the Community. Looking forward to your response. Regards, ^AN ... View more

Hi @Cristian5CF5, Thank you for reaching out. I see that you have an active Teams license associated with the Adobe ID used to post this query. I recommend trying the following steps with 1-2 affected users to check if it resolves the issue: Reset Licensing Information: Follow the steps in this guide to resolve licensing issues related to Keychain (macOS) or Credential Manager (Windows): Resolve Licensing Issues – Keychain & Credential Manager Check for Expired License Errors: If the issue persists, refer to this document to resolve "Trial" or "License Expired" errors: Resolve Trial and License Expired Errors Reassign Licenses: If users still encounter issues, try unassigning and reassigning their licenses from the Adobe Admin Console, then have them sign out and sign back in. Additionally, I see that you have already raised a support case with our team. Please let us know if the issue continues after trying these steps. Regards, ^AN ... View more

Hi @DILSHAD32084944cmje, Thank you for reaching out. It looks like you’re experiencing issues accessing your original Behance profile after subscribing to an Adobe Team membership. To resolve this, please try the following steps: Verify Adobe ID Association: Ensure that your original Behance profile is linked to the correct Adobe ID. You can refer to this guide for assistance: Change or Update Your Adobe ID. Log in with Personal Profile: Try logging out of Behance and, when signing back in, select the Personal Profile option instead of the Business Profile to check if your original projects are accessible. If the issue persists, you can submit a support request to Behance via the following link: Behance Support Ticket. The support team may be able to assist with data migration. Please let me know if you need any further assistance. Regards, ^AN ... View more

Hi @jackie_2477, Thank you for reaching out. I’m sorry to hear about the issue you’re experiencing. Please check with your IT administrator to verify whether these students have been assigned the appropriate licenses in the Adobe Admin Console. Additionally, could you provide more details on the specific error or issue they encounter when attempting to access Adobe apps? This information will help in diagnosing the problem more effectively. Regards, ^AN ... View more

Hi @Jordyn28244354sqs6, Thank you for reaching out. Since https://adobe.ly/4i2ELcz is not available for education Creative Cloud plans, here are some alternative solutions for file sharing and collaboration in Premiere Pro for students: Third-party cloud storage solutions with sync capabilities can serve as an effective alternative. If your school utilizes Google Drive, OneDrive, or Dropbox, setting up a dedicated shared folder with organized subfolders for proxies and assets can help streamline collaboration. For additional details, please refer to the Adobe HelpX documentation.  I hope this helps! If you have any more questions or need further assistance, feel free to ask. Regards, ^AN ... View more

Hi @Akshay30014633pt4n, Thanks for reaching out. You will see the "Package Files" button only for the synced files stored in Creative Cloud. Once you click on it, the process may take some time, depending on the number of files being backed up. If there are no synced files in your Creative Cloud storage, this button will not be visible. For users with more than 5GB of content, multiple ZIP files will be generated. To download the files, hover over each individual ZIP file and either click the three-dot menu or select the checkbox to access the download option. For more details, please refer to this guide: How to Download Packaged Synced Files. Since you mentioned that some data appears to be missing, I recommend reaching out to your administrator to raise a support case with Adobe using Admin console. You can refer to the following resources for assistance: How to Contact Your Administrator How to Raise a Support Case for Teams via the Adobe Admin Console Let me know if you need further clarification. Regards, ^AN ... View more

Hi @marinav995945, Thank you for reaching out. Upon review, I can confirm that the Adobe ID used to post this query is associated with an active Enterprise plan. Please note that Shared Device Licenses (SDL) do not include access to Firefly's generative AI features, as they only provide desktop applications and do not support cloud-based services. To enable Firefly’s generative AI capabilities, users must be assigned either a Named User License (NUL) with an eligible Creative Cloud plan or an Adobe Express license. For more details, please refer to the Shared Device License FAQ. Please let me know if you any additional questions.  Regards, ^AN ... View more

Hi @Akshay30014633pt4n, Thanks for reaching out. I can confirm that you have an active Teams plan associated with the Adobe ID used to post this query. I understand that you are attempting to download your Creative Cloud files as ZIPs but are encountering an error during the process. Here are some troubleshooting steps that may help resolve the issue: Verify Available Storage on Your Local Drive Ensure that you have sufficient free space on your local drive to accommodate the downloaded files. If the disk space is insufficient, the ZIP packaging process may fail. Download in Smaller Batches Given that you have approximately 900GB of data, consider downloading the files in smaller batches rather than all at once. This can help prevent timeouts or failures during the packaging process. Try a Different Browser or Use Incognito Mode Access the Creative Cloud website using a different browser or switch to incognito/private browsing mode to rule out any browser-related issues. Check for Network Restrictions If you are connected to a corporate network, firewall policies may be restricting large file downloads. Try using an alternative network, such as a mobile hotspot, to determine whether the issue persists. Hope this helps. Let me know if you need additional assistance. Regards, ^AN ... View more

Hi @Neil24390192l9dj, Thanks for reaching out. As checked, you have an active Teams subscription associated with the ID used to post this query. You are seeing a red banner in your Creative Cloud console regarding a payment issue. I recommend the following steps to resolve this: Check for pending or failed transactions Even if previous payments were successful, a failed attempt may have triggered this alert. Look for any pending charges in your payment history. As the contract owner, you can access the billing history from the Admin Console. Refer to this guide: https://adobe.ly/4hWmvl3. Additionally, check the payment details in the Admin Console to ensure there are no errors. Instructions are available here: https://adobe.ly/4kjN2dO. If everything appears correct and your payment status is up to date, I recommend raising a support case through the Admin Console. You can follow the steps outlined here: https://adobe.ly/4kfTQZT. Let us know if you need any further assistance. Regards, ^AN ... View more

Hi @Mike29049808bff1, Thank you for sharing your approach to deploying packages using SCCM. We appreciate your contribution. Regards, ^AN ... View more

Hi @Vitor_Oliveira0924, Thank you for reaching out. Upon reviewing your account, I can confirm that there is an active Individual Creative Cloud Photography Plan associated with the Adobe ID used to post this query. If you have a Teams or Enterprise subscription linked to a different Adobe ID, you may need to raise a support case through the Adobe Admin Console for further assistance. You can find detailed instructions on how to do so here: Adobe Enterprise Support and Expert Services If this issue pertains to your Individual Creative Cloud Photography Plan, please let us know, and I will ensure your query is directed to the appropriate community for support. Regards, ^AN ... View more

Hi @oscar_6751, Thank you for reaching out. It looks like you are experiencing issues when trying to edit a web-based PDF form. Please try the following steps to resolve this issue: Ensure you are using an updated version of Microsoft Edge, Mozilla Firefox, or Google Chrome, as Adobe Acrobat on the web works best with these browsers. Check your browser settings to make sure PDFs are not being opened in a viewer that does not support editing. You may need to update your default PDF viewer settings. For detailed instructions, refer to the following guide: https://adobe.ly/3CWNkGU Instead of opening the PDF directly in your browser, download it to your computer and open it using Adobe Acrobat before attempting to edit. Since you are using an enterprise license, certain services, including PDF editing, may have been disabled by your IT administrator. Please check with your Adobe Admin to confirm whether PDF services are enabled for your assigned product profile. More information on managing Adobe services can be found here: https://adobe.ly/3D6az1b  Instructions on how to reach your administrator can be found here: https://adobe.ly/3XlhVVf If you need further assistance, please let us know. Regards, ^AN ... View more

Hi @Julien25161588qw0s, Thanks for reaching out and for your suggestion regarding an alert message for deleting a product profile in the Admin Console. Sorry for the delay in response.   At this time, the Adobe Admin Console does not include a built-in feature that specifically alerts administrators about potential license recovery issues when deleting a product profile. However, administrators can enable notifications for various actions within the Admin Console, such as when users are added or removed from a profile. This can help with managing and tracking changes more effectively. You can find more details in this guide: Managing Product Profiles.   I will share this request with the relevant team for consideration. Thank you for your valuable input. Regards, ^AN ... View more

Hi @Anneke2721992336w3, Thanks for reaching out. I understand how important it is to clarify which version of Firefly you have. If your admin has assigned you the Creative Cloud for Teams All Apps license through the Admin Console, you would have the Standard version, which includes 1,000 monthly generative credits. You can check your remaining generative credits by following these steps: Go to your Adobe Account page. Click on your profile avatar in the upper-right corner. The counter will display the number of monthly generative credits allocated to your account and the number you have used in this cycle. You can compare your monthly generative credits to confirm whether you have the Pro version, which includes 7,000 credits per month. For more details, you can refer to this guide: Generative Credits FAQ. If you need further clarification, feel free to reach out. I'm happy to assist. Regards, ^AN ... View more

Hi @Crimson808,   Thanks for reaching out. I have sent you a personal message. Can you please check? Thank you. Regards, ^AN ... View more

Thanks for letting us know. Regards, ^AN ... View more

Hi @Anneke2721992336w3, Thank you for reaching out. Based on our review, you currently have an active indirect teams license associated with the Adobe ID used to post this query. To check whether you have Firefly Pro or Firefly Standard, you can log in to Adobe Account Management and navigate to the plans section to see the licenses assigned to you. Alternatively, you can contact your IT administrator for details on the licenses associated with your account. You can refer to this guide on how to reach your IT admin. Regarding the differences between Firefly Pro and Firefly Standard, here are some key points: Firefly Pro provides a more comprehensive set of generative AI features for video, audio, images, and vector graphics, while Firefly Standard offers a more basic set of features. Firefly Pro includes 7,000 monthly generative credits for video and audio, while Firefly Standard offers fewer credits. Firefly Pro is designed for users requiring advanced creative tools and higher usage limits, whereas Firefly Standard suits users with more general needs. For a detailed comparison, please visit Firefly Plans. You may also find this Generative Credits FAQ helpful. If you need any further assistance, feel free to ask. Regards, ^AN ... View more

Hi @default3dhteksjm409, Thanks for reaching out. I checked your account, and it is associated with an active Teams VIP plan; however, no stock licenses are entitled to this plan, If you're using your personal profile for this license, as Jeff mentioned, you may need to contact Adobe Support directly. Since this is not a license entitlement issue on your business profile, I recommend reaching out to support via the following link: Adobe Support. You can click on the chat option on the right to connect with an agent. Hope this helps. Let me know if you need any further guidance. Regards, ^AN ... View more

Hi @Lynn32572551h4cm,   Thank you for reaching out. Nonprofits can access one-year subscriptions to Adobe Acrobat Pro at a significant discount and Adobe Express at no charge. Additionally, Adobe Creative Cloud individual one-year memberships are available at a discounted rate. For details on product costs, please refer to the product offers. Acrobat for Nonprofits plans can be requested directly through Adobe, while access to Adobe Express for Nonprofits and Adobe Creative Cloud is managed through our marketing partner, TechSoup. More information can be found here: Adobe Nonprofit Program. Please note the available products for nonprofits: Acrobat Pro for Nonprofits: Eligible nonprofit organizations can purchase annual individual subscriptions for Acrobat Pro at a cost of $15.00 per user per year, with a maximum limit of ten user licenses. The subscription remains valid for one year from the activation date. Adobe Express for Nonprofits: Nonprofits can access Adobe Express through TechSoup. Organizations may request up to fifty donated Adobe Express Premium plan user licenses. Adobe Creative Cloud for Nonprofits: Nonprofits can obtain Adobe Creative Cloud through TechSoup, with unlimited licenses for the Adobe Creative Cloud All Apps plan available at a discounted rate. More details can be found here: Adobe Nonprofit Terms. Hope this helps. Let us know if you need more assistance. Regards, ^AN ... View more

Hi @Andreas28059408tjbp,   Thank you for reaching out. I understand that you're experiencing issues with Libraries not loading in Photoshop and Illustrator. Please try the following troubleshooting steps to resolve the issue: Sign Out and Sign Back In Sign out of your Adobe Creative Cloud account. Restart your computer. Sign back in to refresh the connection, as this can sometimes resolve syncing issues. Relaunch the CCLibrary Process Close all Adobe applications that use Libraries (e.g., Photoshop, Illustrator). Open the Creative Cloud Desktop App. Use the following keyboard shortcut to relaunch Creative Cloud and its support processes, including CCLibraries: Windows: Press Ctrl + Alt + R Mac: Press Cmd + Opt + R Once the app relaunches, restart Photoshop and Illustrator to check if the issue is resolved. For additional guidance, refer to this article: Creative Cloud Libraries Panel Doesn't Load.   Check Your Internet Connection Ensure that you have a stable internet connection, as syncing issues can sometimes be caused by network instability. If possible, try switching to a different network (e.g., using mobile data or another Wi-Fi connection) to see if the Libraries load correctly. Please note that Creative Cloud Synced Files have been discontinued for business plans, including Creative Cloud for Teams and Creative Cloud for Enterprise. This may impact file syncing between Creative Cloud and your applications. For more details, please review this article: End of Support for Creative Cloud Synced Files in Business Plans. Hope this helps. Let me know if you have any further questions. Regards, ^AN ... View more

Hi @responsible_fantasy5942, Thank you for reaching out. Upon checking, I am unable to find an active subscription associated with the Adobe ID you used to post this query. To assist you further, could you please provide the Adobe ID linked to the active subscription via a personal message? For guidance on how to send a personal message in the community, please refer to this document: How to Send a Personal Message. Looking forward to your response. Regards, ^AN ... View more

Hi @jackie_2477,   Thank you for reaching out. I see that you have an active enterprise plan associated with the Adobe ID you used to post this query. Could you please provide more details on the specific login issues the students are experiencing? Additionally, I recommend reaching out to your IT or system administrator to verify whether the students have been assigned the appropriate licenses in the Adobe Admin Console. To identify your system administrator, you can refer to this guide: How to Contact Your Administrator. If you are unable to find the admin details under the Notes section, I have also sent you a personal message with further information. Please check your inbox. Let me know if you have any other questions. Regards, ^AN ... View more