Hi @GarrettLandry ,   Thank you for reaching out. To proceed with either of these solutions, it’s essential to have access to your Business Profile. If you no longer have access, please consider contacting your previous employer—they may be able to assist with adding your personal profile as a co-owner on your behalf. Adobe ID Management - Migrating from Business Profiles to Personal Profiles: This article provides detailed steps for migrating your projects from a business profile to a personal profile, ensuring that your work remains accessible. Co-owning and Crediting: This guide explains how to add your personal account as a co-owner for each project, which can help preserve your project views and saves.   If you need further assistance, you can submit a support request to Behance here: Behance Support Request. The support team usually responds within 24 hours, excluding weekends and holidays. Be sure to check your spam folder for their response. Regards, A.N ... View more

Hi @adam_1774 , Thank you for reaching out. After reviewing your account, I see that the Adobe ID associated with your query is linked to an active Teams subscription. Could you please try signing out and then signing back in? Upon login, you should see an option to switch profiles; select the "Company or School Account" to access your subscription. Please let us know if this resolves the issue, and we'll be happy to assist further if needed. Regards, A.N ... View more

Hi there,   Thank you for reaching out! To resolve this, you can package both the MSI and the latest MSP patch together within an .intunewin file. In your installation command, specify the patch by using PATCH="latestpatch.msp" . As Intune supports Win32 apps up to 8GB, this approach should ensure successful deployment with the latest patch included. Alternatively, creating a custom PowerShell script within Intune can also be effective. This script would explicitly call the path to the MSP patch during installation, offering additional control over the process.   Regards, A.N ... View more

Hi there,   For diagnosing issues with the PDApp.log, we currently have a detailed document available to assist you. Please refer to the following guide for more information: Troubleshoot Adobe Creative Cloud install issues with log files   Regards, ^AN ... View more

Hi there,   Thank you for reaching out.   Adobe utilizes a custom installer known as HyperDrive, which differs from typical MSI-based installations. While we provide an MSI file, its role is mainly to trigger custom actions, which is why simply double-clicking it won’t yield the expected results. This also means many of the usual MSI installation options won’t work with Creative Cloud packages, and why we provide a separate uninstaller rather than relying on the MSI to uninstall. The setup.exe helps to address some of the complexities within this system. For instance, Acrobat uses its own installer MSI, and setup.exe manages dependencies like runtimes, ensuring a smoother process. We always recommend using setup.exe for installing Creative Cloud packages to avoid potential issues.   When you create a package in the Adobe Admin Console, the installation begins with a bootstrapper, which checks permissions, system requirements, process conflicts, and which version of the Creative Cloud Desktop app to install. Any errors during this phase will likely appear in the PDApp.log as bootstrapper errors. After this, HyperDrive handles product installations, with logs captured in the install.log. Since Admin Console packages are designed for silent deployment—often by third-party systems—there's no interactive feedback for errors. If something goes wrong, the installation will roll back and show an "install failed" message (if run interactively). To diagnose the issue, you’ll need to refer to the logs. We’re working on a tool to automate this process and help identify errors more easily. Thank you for again for bringing these issues to our attention and for your continued engagement in helping us improve our products. We truly value your feedback and appreciate your active participation in making our services better!   Regards, A.N ... View more

Could you please try signing out of your account and then signing back in? When you reach the profile switching page, select the Personal Account option instead of the Business Account. This will help ensure you're accessing the correct subscription. Let me know if you're able to see your personal subscription after doing this.    ^AN ... View more

Hi there,   Based on the records, the subscription you are paying for is an individual Creative Cloud subscription. You can cancel your subscription by following these steps: Sign in at Adobe Account. Select Manage plan for the plan you want to cancel. Click Manage plan or View plan. Choose Cancel your plan. Review your plan details and select Continue to proceed. Choose the reason for cancellation and click Continue. Review the final details and select Confirm cancellation. For more detailed information, you can refer to this guide: How to Cancel Adobe Subscription.   Feel free to reach out if you need further assistance.   Regards, ^AN ... View more

Hi there,   Thanks for reaching out. To resolve your issue with the Adobe license console being stuck on the loading screen, try the following: Clear Cache & Cookies: Ensure both cache and cookies are cleared. Try a Different Network: It could be a network issue, so try accessing from another network. Disable Browser Extensions: Disable any extensions temporarily that might interfere with the console. Allow Adobe Endpoints: Ensure your network allows access to Adobe’s necessary endpoints. For more details, check this article: Network Endpoints for Adobe Admin Console.   If the issue continues, please let me know, and we can look into other possible solutions. Regards, ^AN ... View more

Hello, It appears that your Adobe ID is associated with both an active Individual Creative Cloud subscription and a Teams contract. Could you please confirm which subscription you'd like to cancel? Please note that you are not listed as the owner or admin for the Teams contract. If you wish to cancel the Teams subscription, you will need to contact your system administrator to assist with this process. Let us know how you would like to proceed, and we’ll be happy to help with the next steps!   Regards, A.N ... View more

Hi @nice_bee0961,   Upon reviewing your account, it appears that the Adobe ID you used to post your query does not have admin rights, which is why you're unable to access the Admin Console. I recommend reaching out to your system administrator to request that they grant you the necessary admin access to the Admin Console.   If you have any further questions or need assistance, feel free to let us know.   Regards, A.N ... View more

Hi there,   I have responded to your query on the following thread. Please check and let us know if you have any more questions.    Regards, ^AN ... View more

Hi @Nicholas33769431kx7b,   Upon reviewing your account, I can confirm that you have an active Teams subscription associated with the Adobe ID you used to submit your query. As mentioned by @Ashish_Harrison earlier, please note that the Edit Identity Type by CSV feature is specifically available for Enterprise subscriptions.   If you have an alternate email address associated with your Enterprise license, kindly share it with me via a private message. This will allow me to investigate further and assist you more effectively. Please click on this link here, to get to know how to send a personal message.        If you need any further assistance, feel free to let us know. We're here to help!   Regards, ^AN ... View more

Hi there,   If you're also experiencing payment-related issues, I recommend reaching out directly to Adobe Support. You can do this by signing into the Admin Console and navigating to the Support section. For more detailed guidance, please refer to the documentation provided.  Let us know if resolving the payment issue also helps with your application-related problems. ^AN ... View more

Since your Mac is now updated to macOS Ventura, you're on a supported version. To refresh your license via the Adobe Admin Console: Sign in: Go to https://adobe.ly/3UkTPbY and log in. Navigate to Users: Find your name or Adobe ID in the user list. Reassign the License: Remove and reassign the license under "Products" or "Licenses" for the apps you're using. Let us know if it helps.   Regards, ^AN ... View more

Hi there,   Thank you for reaching out. Upon reviewing your account, I can confirm that you have an active Teams subscription associated with the Adobe ID you used to submit your query. To resolve the licensing issue you're encountering, please try the following steps: Sign Out and Sign Back In: Sometimes, logging out and back in can refresh the license information. You can do this through the Creative Cloud desktop app by clicking on your profile icon and selecting "Sign Out." Once signed out, log back in using your Adobe ID. Launch Applications from the Creative Cloud Desktop App: Instead of launching Photoshop or Illustrator directly, try opening them through the Creative Cloud desktop app. This can help synchronize your license with the application. Reassign License via Admin Console: If the issue persists, I recommend reassigning the license to your account via the Adobe Admin Console. This can help ensure that your license is correctly applied to your Adobe ID.   Additionally, please review the attached document that provides detailed instructions for resolving this issue specifically for Teams accounts: https://adobe.ly/48eAI92   Should you encounter any further difficulties after following these steps, don’t hesitate to reach out, and we’ll be happy to assist further.   Regards, ^AN ... View more

Hi there,   We are checking on it. Will get back to you once we have a resolution. Thanks for your patience.   Regards, ^AN ... View more

Please click on the notification icon located on the right-hand side of your screen. You will find this icon as displayed in the screenshot below after this. If it didn't work please try to refresh the page or open this same link on another browser.  ^AN ... View more

Please take a look at the right-hand side of the Community tab on your screen. You should see a "Private Messages" button located between the "Global Community" and "Notification" buttons. Let us know if you need further assistance.   Regards, ^AN ... View more

Hi @nice_bee096,   I have pinged you in the personal chat, please check there.   Thank you.   Regards, ^AN ... View more

Hi there,     Thank you for reaching out. We are currently investigating this issue and will update you once we have a resolution. Thank you for your patience. If you have previously raised a case, please share the case ID with me via personal message.   You can find instructions on how to send a personal message in the community here.   Regards, ^AN ... View more

Hi there,   After reviewing your account, it appears that there is currently no active subscription associated with the Adobe ID you used to submit your inquiry. Previously, you had both Teams and Individual subscriptions. As mentioned in the pinned comment, as an Admin, you will not have the ability to remove yourself from the account.   I recommend reaching out to Adobe Support for assistance with this matter. Please let us know if you face any issues.     Regards, ^AN ... View more

Hi there,   We are currently rolling out the complimentary membership in phases, and while we understand the eagerness to access this feature, we cannot provide an exact estimated time of arrival for when it will be available to all users. We appreciate your patience during this process and are committed to keeping you updated as we progress.   Thank you for your understanding.   Regards, ^AN ... View more