Anshul_Nautiyal
Adobe Employee
Anshul_Nautiyal
Adobe Employee
Activity
‎Oct 16, 2024
07:56 AM
Hi there,
I understand your concerns, and I appreciate your patience.
I’ve checked with our internal teams, and I got to know that this feature hasn’t been made available to all users yet. Once the feature is available for your account, a notification will appear in Admin console asking you to review and accept Adobe's revised Terms and Conditions. As the system administrator, you’ll be able to accept the terms at your convenience when they become available.
For more information, please refer to the following document: https://adobe.ly/4h5LdiW.
Thank you for your understanding, and if you have any further questions, please feel free to reach out.
Regards, ^AN
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‎Oct 16, 2024
06:40 AM
Hi there,
Thank you for reaching out. Upon reviewing your account, I can confirm that you have an active Teams subscription associated with the Adobe ID you used to submit your query. To resolve your payment-related issue, I recommend contacting our support team directly. Please log in to the Admin Console, navigate to the Support section, and click on "Start Chat" for immediate assistance. For detailed guidance on obtaining support for your Teams contract, please refer to the following document: https://adobe.ly/4f0IeHr.
Regards,
^AN
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‎Oct 16, 2024
05:39 AM
Hi there,
Thank you for your inquiry. Upon reviewing your Adobe ID, I see that it is associated with an active Individual CC license. To better assist you, I will be transferring your query to the appropriate board, where our experts will provide you with the necessary support.
Regards,
^AN
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Adobe Employee
in Enterprise & Teams Discussions
‎Oct 15, 2024
09:45 AM
1 Upvote
‎Oct 15, 2024
09:45 AM
1 Upvote
Hi there,
To activate complimentary basic access to Adobe Express and Acrobat for your organization, please ensure that you review and accept Adobe's revised Terms and Conditions. As the system administrator, you can accept the terms at any time once they are made available. When you sign in to the Admin Console, a prompt will appear if acceptance is required. To review the terms, simply click the Notification icon in the Admin Console.
Once the terms are accepted, your organization's users can activate their complimentary membership by signing into either Adobe Express or Adobe Acrobat Reader with their business profile. Upon successful sign-in, users will automatically gain access to the included basic products and services. Users will also receive an email notification detailing the membership benefits. They can view what’s included by signing into their Adobe account and reviewing their plan.
For more information, please refer to the following document: https://adobe.ly/4h5LdiW.
Should you have any further questions or require assistance, please feel free to contact us. We are here to support you.
Regards, ^AN
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‎Oct 15, 2024
03:48 AM
Hi there,
Thank you for your inquiry.
Upon reviewing your account, I see that you have an active Team subscription associated with the Adobe ID you used to post your query. Based on your message, it appears that you are purchasing new contracts for each user instead of adding new licenses to your existing subscription.
To simplify your management process, I recommend consolidating all licenses under a single contract. By adding additional licenses to your current team subscription, you can efficiently manage all users under one VIP number. This approach will help streamline user management and reduce administrative overhead.
For detailed guidance on how to add products and licenses to your existing subscription, please refer to the following document: https://adobe.ly/406aJPk
If you have any further questions or need assistance, please feel free to reach out.
Regards, ^AN
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‎Oct 15, 2024
02:03 AM
Hi there,
Thank you for your patience. To help narrow down the login issue with Photoshop for iPad, please try the following:
>Connect to Different Networks: Use various Wi-Fi networks or mobile data to see if the problem persists. >Create a New Account: Consider creating a new Adobe account and assigning the same license to it. This step will help us identify whether the issue is linked to your user account or if it is specific to the iPad/network.
These steps will help us better diagnose the problem. If you still experience issues, let us know.
Regards,
^AN
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‎Oct 14, 2024
09:13 AM
Hi there,
Thank you for reaching out. I have verified that the Adobe ID you used to submit your query is associated with an active Enterprise license.
To address your email-related issues, I recommend contacting the system administrator within your organization, as they will be able to assist you further.
If you require any additional assistance or have any other questions, please don’t hesitate to let us know. We’re here to help!
Regards,
^AN
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‎Oct 14, 2024
04:21 AM
Hi there,
Thank you for reaching out. I have confirmed that you have an active Creative Cloud individual license associated with the Adobe ID you used to submit your inquiry. To ensure you receive the best support, I will be moving your post to a dedicated board where experts will be better equipped to assist you.
In the meantime, I recommend reviewing the following documents for common troubleshooting steps related to freezing and crashing issues in Premiere Pro: https://adobe.ly/3BGgcSt
Thank you.
Regards
^AN
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‎Oct 11, 2024
12:02 PM
Hi @mscirri ,
Thank you for reaching out.
Upon reviewing your inquiry, I see that the Adobe ID you used is associated with an active Teams subscription. Please note that only the contract owner has access to the invoices. However, you can easily email the invoices directly from the Admin Console.
If you have any further questions or need assistance, please don’t hesitate to ask.
Regards,
A.N
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‎Oct 11, 2024
11:06 AM
Hi there,
I am moving this thread to a different community, as the user has a Teams license for Acrobat Sign. This will ensure that your inquiry is addressed by the appropriate experts.
Regards, A.N
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‎Oct 11, 2024
06:38 AM
Hi there,
Upon reviewing the Adobe ID you used to post your query, I see that it is associated with an active Teams subscription. Please note that the Single Sign-On (SSO) feature is exclusively available with an Enterprise subscription.
If you have any further questions or need additional assistance, please feel free to reach out.
Regards, ^AN
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‎Oct 11, 2024
05:42 AM
Hi there,
Thank you for reaching out.
We are currently reviewing your request and appreciate your continued patience as we work to resolve this matter.
Thank you.
Regards, ^AN
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‎Oct 09, 2024
11:01 AM
You can now download single-app packages from the Adobe Admin Console. Single-app packages each contain the latest version of a single Creative Cloud app, for example, Photoshop or Premiere Pro.
Admin Console packages
To get started, sign into the Admin Console and navigate to Pre-generated Packages> Single Application.
A: Show all apps B: Show Photo apps (Examples: Photoshop, Lightroom Classic) C: Show Illustration apps (Examples: Illustrator, Adobe Express) D: Show Video apps (Examples: Premiere Pro, After Effects) E: Show Graphic design apps (Examples: Illustrator, InDesign) F: Acrobat and PDF (Examples: Acrobat, Fill & Sign) G: Filter by Windows or MacOS platforms H: Search by product name I: Customize package J: Copy the checksum of the downloadable package K: Download package
Learn more about Pre-generated packages.
If this was helpful, please click the Upvote icon in the top left corner of this post. Your feedback helps us improve the experience. Thank you!
*For queries, feedback, and suggestions, please feel free to start a conversation.
*Please visit our ICYMI page for all the other updates & releases. Click here if you have Questions.
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‎Oct 08, 2024
10:03 AM
Hi @defaultwqzlq95wzj9q
As mentioned in the thread above, have you had a chance to reach out to Adobe Support regarding your MSI installation issue? If you haven't done so yet, I highly recommend contacting them for tailored assistance. Their team can help troubleshoot the specific challenges you're facing in your environment and work towards a resolution.
For your convenience, here’s an article with further guidance on how to get support: https://adobe.ly/4gGBv6v
We're here to assist you, so feel free to reach out if you need anything further.
Thank you.
Regards,
^AN
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‎Oct 08, 2024
01:57 AM
Hi there,
We cannot locate an active plan associated with the Adobe ID you used to post your recent query.
Currently, Adobe does not allow users to log into one account with two different email addresses, even if it's on two different computers. Each Adobe account is tied to a single email address, and that email is associated with the subscription plan. Adobe allows users to use one account on multiple devices, but the logins must have the same email and account credentials.
Thank you.
Regards, ^AN
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‎Oct 07, 2024
08:22 AM
Thanks for letting us know.
Regards, ^AN
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‎Oct 07, 2024
06:22 AM
Hi there,
After consulting with our internal teams, it has been recommended to create the software package as a flat package instead of the traditional bundle style. Flat packages offer enhanced compatibility with modern systems and streamline both deployment and updates. For further guidance on creating a flat package, please refer to the following document: https://helpx.adobe.com/enterprise/using/create-flat-packages.html
Please let us know if this resolves your query or if you require any further assistance.
Thank you.
Regards,
A.N
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Adobe Employee
in Enterprise & Teams Discussions
‎Oct 07, 2024
05:42 AM
3 Upvotes
‎Oct 07, 2024
05:42 AM
3 Upvotes
We unveiled some exciting updates for Design creatives in your organization or team. To ensure your team members can access these new features, please follow these steps:
For self-service packages: Update the latest Illustrator & Indesign app versions using the Creative Cloud Desktop app.
For managed deployments: Update your existing packages or create new ones and deploy them within your organization.
What's New at MAX 2024
Campaigns in a few clicks:
Staying on brand made easy:
Presentations and documents made easy:
If this was helpful, please click the Upvote icon in the top left corner of this post. Your feedback helps us improve the experience. Thank you!
Have questions? Click 'Reply' below to ask.
Click 'Follow' below to bookmark this post for easy reference.
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‎Oct 07, 2024
05:39 AM
We unveiled some exciting updates for Pro Design creatives in your organization or team. To ensure your team members can access these new features, please follow these steps:
For self-service packages: Update the latest Illustrator & Indesign app versions using the Creative Cloud Desktop app.
For managed deployments: Update your existing packages or create new ones and deploy them within your organization.
What's New at MAX 2024
Illustrator 2025 v29.0 is live!
Available for download through Creative Cloud Desktop. This release introduces the innovative Object on Path feature and the Reflow Viewer, designed explicitly for Asian scripts, alongside the general availability of Mockup. Additionally, significant enhancements have been made to Image Trace, as well as improvements to Text to Vector Graphic (beta), Text to Pattern (beta), and Generative Shape Fill (beta).
InDesign 2025 v20.0 is live!
Available on Creative Cloud Desktop! This update introduces several innovative features, including Generative Expand, the Contextual Task Bar, MathML support, the ability to export directly to Adobe Express, and the ability to export directly to HTML5. Experience enhanced cloud workflows, improved accessibility, and a refined user experience.
Exciting news! Meet Project Neo (beta)
Web-based platform designed to simplify the creation of dimensional logos, icons, and infographics. It eliminates the need for manual calculations for accurate perspective drawing. To learn more, click here.
If this was helpful, please click the Upvote icon in the top left corner of this post. Your feedback helps us improve the experience. Thank you!
Have questions? Click 'Reply' below to ask.
Click 'Follow' below to bookmark this post for easy reference.
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‎Oct 07, 2024
05:37 AM
We unveiled some exciting updates for Imaging & Photography creatives in your organization or team. To ensure your team members can access these new features, please follow these steps:
For self-service packages: Update the latest Imaging & Photography app versions using the Creative Cloud Desktop app.
For managed deployments: Update your existing packages or create new ones and deploy them within your organization.
What's New at MAX 2024
Unleash your creativity: Explore New features in Adobe Premiere Pro 25.0
Generative Extend:
Powered by the Adobe Firefly Video Model, this feature enables editors to seamlessly extend video clips by adding AI-generated frames, offering intuitive use without the need for extra footage. Click here to learn more.
Properties Panel:
Introducing a context-aware Properties Panel that enhances efficiency and editing workflow. Main Features:
Context-Aware Interface
Multi-Clip Editing
Direct Manipulation
Quick Access to Advanced Controls
Streamlined Workflow
Click here to learn more.
Unlock Enhanced Creativity: Discover the latest Features in After Effects Update Introducing a refreshed, modern design that enhances user experience with customizable options. Key features:
Refreshed, modern design
Per-character Text and Paragraph styling in Expressions Decluttered 3D Model Import Click here to learn more.
Unleash Creativity with Adobe Firefly MAX: Generate High-Quality Videos from Text Prompts and Images (Beta)
We're excited to introduce a new feature: Generate video (Beta). Now, you can transform text prompts and still images into high-quality, cinematic videos that perfectly align with your vision. Give it a try and bring your ideas to life like never before! Generate video (Beta) in Adobe Firefly allows you to transform written descriptions into engaging video clips.
For more details, please click here.
If this was helpful, please click the Upvote icon in the top left corner of this post. Your feedback helps us improve the experience. Thank you!
Have questions? Click 'Reply' below to ask.
Click 'Follow' below to bookmark this post for easy reference.
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‎Oct 07, 2024
05:36 AM
We unveiled some exciting updates for Imaging & Photography creatives in your organization or team. To ensure your team members can access these new features, please follow these steps:
For self-service packages: Update the latest Imaging & Photography app versions using the Creative Cloud Desktop app.
For managed deployments: Update your existing packages or create new ones and deploy them within your organization.
What's New at MAX 2024
Photoshop 26.0 and Photoshop on the Web
With the new Distraction Removal tool, you can easily clean up your images by automatically removing unwanted people, wires, cables, and imperfections with just a few clicks. To learn more, Click here.
Quick Actions in Lightroom on Mobile (iOS & Android) & Lightroom on Web
Try out the new Quick Actions tool in Lightroom Mobile! This powerful feature makes editing a breeze with AI-powered suggestions for specific areas of your image. Open a photo, select Actions, and watch as Lightroom delivers custom enhancements in seconds. To learn more, click here.
Generative Remove in Lightroom
To remove an object with Generative AI, select 'Use Generative AI' and brush over the object that you want to remove. Lightroom will generate three different variation options. You can Refresh to develop three new variations. To learn how to use the Generative Remove tool, Click here.
Lightroom Classic 14.0
Remove distractions in a photo with 'Generative Remove.' Secure your digital assets with Content Credential and Add Denoise to Linear Raw DNGs. To learn more about these features, click here.
If this was helpful, please click the Upvote icon in the top left corner of this post. Your feedback helps us improve the experience. Thank you!
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‎Oct 04, 2024
09:39 AM
Hi there,
Thank you for reaching out. We are actively looking into it. I’ll keep you updated as soon as we have a solution. Your patience is greatly appreciated.
Regards, A.N
^AN
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‎Oct 04, 2024
09:13 AM
Hi there,
Thank you for reaching out. Upon review, it appears that the Adobe ID you used to post your query is not associated with any active subscription.
Could you please provide more details about the issue you're facing with your file review? This will help me assist you better in resolving the problem.
Looking forward to your response!
Regards,
^AN
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‎Oct 04, 2024
07:51 AM
Hi there,
I am moving your thread to a different community where experts will be better equipped to assist you. Thank you for your understanding!
Regards,
^AN
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‎Oct 04, 2024
07:23 AM
Hi there,
Kindly review the following document for detailed instructions on canceling the individual subscription: https://adobe.ly/3BtIoIh
Let me know if you need any further assistance.
Thank you.
Regards, ^AN
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‎Oct 04, 2024
06:48 AM
Hi there,
I recommend reviewing the licenses and associated users in the Adobe Admin Console. This might help you identify the additional license. As a contract owner, you can access the billing history from the Admin Console, if you've purchased your Teams membership directly from https://adobe.ly/4euYjEG. Please review the following document for more info: https://adobe.ly/47VzteN If your Teams subscription from https://adobe.ly/4euYjEG renews automatically, you can adjust licenses and products 30 days before the renewal. You'll receive an email with details on products, quantities, and pricing. Any changes take effect on the renewal date. Please review the following document for more info: https://adobe.ly/4eQ9NlU;
Feel free to reach out if you have any further questions.
Thank you. Regards,
^AN
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‎Oct 03, 2024
11:35 AM
Hi there,
I’ve sent you a personal message. Please take a moment to review it, and feel free to reach out if you have any questions or need further clarification.
Thank you.
Regards,
A.N
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‎Oct 03, 2024
08:10 AM
Hi there,
I’m sorry to hear about the issue you’re facing.
Let me reach out to the Account Manager for your contract, and I’ll get back to you as soon as I have more information.
Thank you for your patience.
Regards, ^AN
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‎Oct 02, 2024
01:36 PM
Hi there,
I’m sorry to hear you’re facing this issue.
We’re actively looking into it. We’ll get back to you as soon as we have an answer for this query.
Thank you for your patience.
Regards,
^AN
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‎Oct 02, 2024
07:55 AM
Hi there,
Please ensure your account isn’t set as a default collaborator for new projects. As an administrator, you can manage user roles and permissions from the Adobe Admin Console. Verify if there are any settings that might be causing this automatic addition.
Please refer to the following document for detailed guidance on how to manage product permissions in the Adobe Admin Console: https://helpx.adobe.com/in/enterprise/using/manage-permissions-and-roles.html
If you need further assistance, feel free to reach out.
Thank you. Best regards, A.N
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