Hi there,   Apologies for the delayed response.   The organization name displayed in the profile-selection UI is defined in the Admin Console and may appear unfamiliar to users. Since this name cannot be changed after the update is complete, it's important to ensure your users easily recognize it. To update the organization name, please follow these steps: Go to the Settings tab in the Admin Console. Navigate to Console Settings. Click the edit icon next to your organization name. Make the necessary changes and click Save. For further details, please refer to the following article: Rename your Organization for Business Profiles (https://adobe.ly/3XYDoEj)   Thank you.   Regards, ^AN ... View more

Hi there,   I'm sorry to hear you're facing this issue on multiple machines. Given the scope of the problem, I would recommend reaching out to Adobe Support for more tailored assistance. They can help troubleshoot and provide a resolution specific to your environment.   Please refer to this article for further guidance on getting support: https://adobe.ly/4gGBv6v   We're here to assist you, so feel free to reach out if you need anything further.   Regards, ^AN ... View more

Hi there,   I’m genuinely sorry for your bad experience and understand your disappointment.   Please let us know the issue you are having trouble with so we can assist you better. You may contact Adobe Customer Care from the Support tab in the Adobe Admin Console. Please refer the following document for this:https://adobe.ly/4eAqIc2 Please provide the ticket or case number if you've already raised one for your issue. You can send this information via personal message. For instructions on how to send a personal message, please follow this link:https://adobe.ly/47I3v5Q   I look forward to hearing from you.   Thanks & Regards,  ^AN ... View more

Hi @defaultwqzlq95wzj9q,   Sorry to hear that.    As suggested by @SuJoshi, this issue could be related to the installer service. Please refer to the following article for further troubleshooting steps:https://adobe.ly/3TE03mK   Kindly let us know if this resolves the issue, or if you need further assistance.   Thank you. Best regards, ^AN ... View more

Hi there,    For portfolio related issue, submit a support request below. https://adobe.ly/45ItR6p They typically reply by email within 24 hours, except on weekends & holidays. Check your spam folder.   Thank you. Regards, A.N     ... View more

Thanks for letting us know.    Regards, ^AN ... View more

Hi there,   Sorry to hear about the issue.   I have a few follow-up questions. Is this problem occurring for all users, or is it specific to this one user? Please try testing the process with another account to determine whether the issue is user-specific. If it’s only affecting this particular user, you can try removing and re-adding them in the Admin Console. If the problem persists, clearing your browser cache or using incognito mode may help resolve any cached data conflicts.   Let us know if this helps or if further assistance is needed.   Thank you. Best regards, ^AN   ... View more

Hi there,   I’m sorry to hear you're experiencing this issue. Please verify that the email address isn't already associated with another user who may have a different last name in the system. After creating the user, navigate to the User Management section in the Adobe Admin Console and manually update the user’s last name if necessary. If the problem persists, clearing your browser cache or trying incognito mode may resolve any cached data conflicts. Additionally, if your system is integrated with a directory (such as Azure AD), the last name might be synced from there, so please ensure that the directory information is accurate.   For further guidance, please refer to this article: https://adobe.ly/3TyTyBx   Let us know if you need further assistance.   Thank you. Regards, A.N ... View more

Hi there, apologies for the frustrating experience.   As you mentioned encountering issues with installation from network locations, please ensure that the network location has the necessary permissions and that there are no restrictions or blocks that could interfere with the MSI installation. Additionally, check if any group policies might be preventing MSI installations from non-local drives.   Thanks & Regards, A.N ... View more

Hi there, Sorry for the late response.  Can you please let us know you are trying this for which particular application? So we can help out better on this.    Thank you. Regards, A.N ... View more

Hi there,   If you are still facing this issue, I would recommend contacting support via the support tab in the Admin console.  Please refer following article for this: https://helpx.adobe.com/enterprise/using/support-for-enterprise.html   Let us know if you have any queries. Thank you. Regards, A.N ... View more

Hi,   I am moving this thread to a different community where experts can provide you with better assistance.   Thank you for your understanding.   Best regards, A.N. ... View more

Hi there,   Please get in touch with Adobe Sales by requesting a consultation using the following link: Request a Consultation.   Thank you. Regards, A.N ... View more

Hi there,   I have reviewed your query, I can see you have a shared device license subscription.  Are these students using this shared device license on their mobile phones?  Thank you. Regards, A.N ... View more

Hi there,   Please check out this article for checking reports and logs: https://helpx.adobe.com/in/enterprise/using/content-logs.html   Please let us know if it helps.   Thankyou. Regards, A.N ... View more

Hi there,   I’m sorry to hear about the trouble you’re experiencing. We are currently investigating this issue and will update you as soon as we have a resolution. In the meantime, please try the following troubleshooting steps: - Ensure that the Lightroom app is updated to the latest version available on the App Store or Google Play Store. - Verify that your network connection is stable and that no firewall or proxy settings are blocking Google’s authentication services. - If possible, use an Adobe ID or alternative authentication methods instead of Google. - On Android, clear the app cache by navigating to **Settings > Apps > Lightroom > Storage > Clear Cache**. On iOS, consider reinstalling the app to clear any cached data. - Additionally, check that your Google account is functioning correctly by signing in through a web browser on your mobile device.   Thank you for your patience.   Regards, A.N ... View more

Hi there,   We are checking on this and will update you once we have a resolution for this.   Thank you for your patience.  Regards, A.N   ... View more

Hi there,   I’m truly sorry for the frustration you’ve experienced with Adobe support. It’s clear that this situation has been extremely challenging, and I understand your disappointment. Please consider posting your query here, where our community experts may be able to assist you. Additionally, you can refer to this article for more information on support for Teams subscriptions: Support for Teams.   Again, I sincerely apologize for the trouble you’ve faced and hope you receive the support you deserve soon. Thank you for your patience.   Regards, A.N ... View more

Hi there,   I have reviewed and found that you have Adobe Acrobat Pro individual subscription registered on the Adobe ID you have used to post this query. Please send the email ID in the personal message if you have any other active subscriptions. Here are some steps related to the loop issue when accessing the Adobe Acrobat Sign console that may help, first clear your browser's cache and cookies to remove any corrupted session data. Try accessing the console using a different browser or in Incognito/Private mode to check if the issue is browser-specific. Disable any browser extensions or add-ons that might interfere with authentication. Verify that your Adobe account is properly configured and has the necessary permissions by checking the Adobe Admin Console. If problems persist, reset your password or re-authenticate your account through the Adobe Account Management page to ensure your login credentials are correct. Please let us know if it helps. Thank you. Regards, A.N ... View more

Hi there,   Sorry to hear you're having trouble. Here are some steps related to Adobe Custom Catalog sync issues in SCCM that may help, reimport the certificate in SCUP, ensure it's trusted under Trusted Publishers and Trusted Root Certification Authorities, and verify its trust status in SCCM under Administration > Security > Certificates. Confirm SCUP is properly configured with the latest version compatible with SCCM. Check WSUS sync and review sync manager logs for any catalog-specific issues. After unsubscribing from the catalog, delete the certificate, remove Adobe Reader updates from All Software Updates, resubscribe, and reimport the certificate. Finally, run a full software update synchronization in SCCM.   Please also check out this article for managing updates: https://helpx.adobe.com/enterprise/using/update-overview.html   Let us know if it helps.   Thank you. Regards, A.N ... View more

Hi there,   I have reviewed and found that you have an Illustrator individual subscription registered on the Adobe ID you used to post this query. Please contact the support team if you want to remove a license from your individual subscription contract or if you have a billing-related query. Click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.   Thank you. Regards, A.N ... View more