Anshul_Nautiyal
Adobe Employee
Anshul_Nautiyal
Adobe Employee
Activity
Feb 21, 2025
04:18 AM
Hi @ow_6831,
Thanks for reaching out. Upon reviewing your account, I can confirm that you have an active Enterprise License associated with the Adobe ID used for this inquiry.
Currently, the Adobe Admin Console does not enforce a hard limit on the number of users added to a Product Profile beyond the allocated licenses for ETLA customers. While you can define quotas to guide administrators, the system does not automatically restrict user assignments beyond these quotas. For more details, refer to the following documentation: Manage Product Profiles.
To effectively manage license allocation, consider the following best practices:
Manual Monitoring: Regularly review the Users tab in the Admin Console to track over-allocated profiles. Additionally, use the User Report under Insights > Reports to monitor entitlements and prevent overuse.
Automated User Sync with Directory: If your organization uses an identity management system such as Azure AD or Okta, you can automate user provisioning and limit assignments at the directory level to prevent exceeding allocated licenses.
Feature Request: If enforcing a strict user limit is critical for your organization, you may consider submitting this as a feature request through the Adobe Wishlist Forum: Submit Feature Request.
Let us know if you need further assistance.
Regards, ^AN
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Feb 20, 2025
10:52 AM
Hi @Terri Guintivano, Thanks for reaching out. Sorry for the delay in response. As you mentioned, you are encountering the error message "This is a restricted file" when clicking "Add Comments" in the new update of Acrobat. However, this does not prevent you from adding comments or making markups. Here are a few steps you can try to resolve this issue.
Check the document security settings by opening the PDF file in Acrobat, clicking on the menu, going to document properties, selecting security, and reviewing the document restriction summary to see if commenting is enabled.
Verify with your IT administrator whether any services have been enabled or disabled for your product profile. For more details, refer to this guide: Enable or disable services.
If you are unsure who your IT administrator is, follow this guide to find out: How to contact your IT administrator.
Try reinstalling the Acrobat application on a test device to determine if the issue persists. You can either install a single app package from the Adobe Admin Console by following the Pre-generated packages guide or reinstall Acrobat via the Creative Cloud Desktop app
If the issue still persists, please raise a support case with our team for further assistance: Adobe Support and Expert Services.
Let us know if you need any further assistance.
Regards, ^AN
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Feb 20, 2025
02:32 AM
Hi @silvio_0288, Thank you for reaching out. Upon reviewing the details, I am unable to locate an active subscription associated with the Adobe ID used to post this query. To assist you further, could you please share the Adobe ID linked to your active subscription via a private message?
For guidance on how to send a private message, please refer to this article: How to Send a Personal Message in the Adobe Community
Looking forward to your response.
Regards, ^AN
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Feb 19, 2025
01:33 PM
Hi @matthew_5419,
Thank you for reaching out, and I apologize for the delayed response.
Upon reviewing your account, I see that you have both an active individual Acrobat subscription and a Teams subscription associated with the Adobe ID used to post this query. Additionally, you are listed as the contract owner for the Teams plan.
If you are looking to unsubscribe from your individual Acrobat subscription, please refer to the following guide for cancellation instructions: How to Cancel Your Adobe Subscription. When signing in, please ensure you select Personal Account instead of School or Business Account in the profile chooser to access your individual subscription.
If you wish to cancel your Teams subscription, you may need to contact Adobe Support directly. Instructions on how to reach the support team can be found here: Adobe Support for Teams.
Please let me know if you need further assistance.
Regards,
^AN
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Feb 19, 2025
10:54 AM
Hi Everyone,
Welcome to the Enterprise & Teams community.
Are you experiencing an issue where your purchased Adobe Creative Cloud apps appear as trial versions, or, for Teams & Enterprise users, you are seeing trial or license expired errors when trying to open Adobe applications?
How to Identify Your Plan:
Sign in to your Adobe Account.
Navigate to Plans > My Plans to check whether you have an Individual, Teams, or Enterprise plan.
If you have multiple Adobe plans under the same email address, refer to this guide: Adobe Profiles Explained.
Troubleshooting Steps Based on Your Plan
For Individual Plan Users:
Follow this guide: Stop Creative Cloud from showing trial mode after purchase.
If the issue persists, try this solution: Resolve Adobe license issues.
If your Creative Cloud apps launch in trial mode on a non-English OS, refer to this guide: Trial mode issue on non-English OS.
For Teams or Enterprise Users:
Verify your profile:
Sign out from the Creative Cloud Desktop app and sign back in, selecting the profile where your license is assigned.
If you have multiple profiles, refer to this guide: Adobe Profiles Explained.
Follow this troubleshooting guide: Resolve trial and license expired errors (Follow Solutions 1–7).
If the issue persists, try this guide: Resolve Adobe license issues.
If the Issue Continues:
You may need to contact your IT Administrator.
To find your IT admin, follow this guide: Find your Adobe administrator.
If no administrator details are available in the notes section, contact:
Your internal IT help desk or technical support team
Your business owner or co-owner
Your organization's IT consultant
Your teacher or school administrator (for educational institutions)
For IT Administrators:
If users are still facing issues:
Review this guide: Resolve trial and license expired errors (Final steps for admins).
Ensure the correct license assignment in the Adobe Admin Console (verify the user’s email and assigned products).
Check network configurations:
Allow access to required network endpoints: Adobe network endpoints.
Review proxy, firewall, and antivirus settings: Common network connectivity issues.
If the issue persists, contact Adobe Customer Care via Adobe Admin Console > Support or refer to this guide: Adobe Support and Expert Services. Hope this helps. Let us know if you have any additional questions. Regards,
AN
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Feb 19, 2025
08:48 AM
Hi @lua_duarte04, Thank you for reaching out. I can see that you have an active Individual Creative Cloud subscription associated with the Adobe ID used to post this query. Could you please provide more details about the issue you are experiencing? I'd be happy to assist you accordingly.
Regards, ^AN
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Feb 19, 2025
05:06 AM
Hi @Joshua222968680w4l, We're glad you sorted it out, and thanks for following up! It’ll definitely help others who might run into similar issues. Let us know if you ever run into any other deployment and installation challenges related to Adobe apps.
Regards,
^AN
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Feb 19, 2025
04:49 AM
Hi @Simon_Flindall3405, After reviewing the installation logs, I have identified the following errors:
02/19/25 02:41:27:261 | [INFO] | 20660 | HDSetup | HDSetup | AppContext | | HDSetup | 21456 | Exit Code: 176 The installation is being attempted on a network location, which is not supported by Adobe installers. Change the installation directory to a local drive. Go to Adobe Creative Cloud Desktop App > Preferences > Apps > Install Location and select a local drive (C:\Program Files\Adobe\). Ensure that no mapped network drives are set as the default installation path.
ERROR: Path: C:\adobeTemp already exists
Manually delete C:\adobeTemp and C:\Users\PCX\AppData\Local\Temp. Restart the computer and retry the installation from the Creative Cloud desktop app.
If none of the above steps resolve the issue, consider using the Adobe Creative Cloud Cleaner Tool. Before running the tool, ensure you back up important files. Detailed instructions can be found here: Adobe Creative Cloud Cleaner Tool Guide
Additionally, I have sent you a personal message. Please check.
Regards, ^AN
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Feb 19, 2025
01:05 AM
Hi @simon_2086, I'm sorry to hear about your experience. Could you please confirm whether this issue occurs only while installing Photoshop or if it happens with other Adobe apps as well?
Additionally, please share the latest installation log generated under the following location after attempting the installation:
Windows: C:\Program Files (x86)\Common Files\Adobe\Installers
You can find more details on analyzing installation logs in this guide: Troubleshoot Adobe Install Logs.
Let us know how it goes!
Regards, ^AN
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Feb 19, 2025
12:57 AM
1 Upvote
Hi @MNDFL, Thanks for reaching out. Unfortunately, there is no automated way to transfer all Adobe Express files from a personal profile to a Teams profile in bulk. Since Adobe Express stores files under distinct profiles, the files in your personal profile do not automatically carry over to your Teams profile—even if both profiles are under the same email.
To migrate files, you will need to manually transfer them using one of the following methods:
Option 1: Download & Re-Upload
Sign in to Adobe Express with your source profile. Navigate to Your Stuff > Files and download each file. Sign in with your Teams profile and upload the downloaded files.
Option 2: Share & Duplicate (for editable files)
Sign in with your source profile, locate the file, and select More Options (⋮) > Share > Copy Link. Open an Incognito/InPrivate browser, sign in with your Teams profile, and paste the link. Select Request Access and approve it from the source profile. In the Teams profile, go to Your Stuff > Shared with You, select the file, and choose Duplicate. The duplicated file will now be available under Your Stuff in the Teams profile.
You can find more details in Adobe’s official guide here: Transfer Assets Between Adobe Accounts.
Additionally check out the folowing documentation: Copy files between accounts
Let me know if you have any additional questions!
Regards, ^AN
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Feb 18, 2025
01:33 PM
Hi @simon_2086, Thanks for reaching out. I see that you have an active indirect Enterprise contract associated with the Adobe ID you used to post this query.
To troubleshoot the issue, please try installing a different Adobe app and let us know if you encounter the same error.
Error code 176 typically occurs when installing Adobe applications on a network drive. Ensure that Photoshop is being installed on a local drive (e.g., C: drive) instead of a network location. You can change the installation path in your device preferences.
If the installation continues to fail, please check the product installation logs for further details:
Windows: \Program Files (x86)\Common Files\Adobe\Installers
macOS: /Library/Logs/Adobe/Installers
For guidance on analyzing installation logs, refer to the following documentation: Adobe Troubleshooting Install Logs
If Photoshop is the only application failing to install, please share the log file so we can investigate further. If multiple apps are affected, try the following steps:
Sign out of the Creative Cloud Desktop (CCD) app and follow the steps outlined in this guide: Adobe License Issues & Keychain Credential Manager
After completing these steps, sign back in to the CCD app and attempt the installation again.
Clear temporary files (Windows) by opening Run (Win + R), typing %temp%, and deleting all files in the folder.
Temporarily disable any antivirus software or security tools that might be blocking the installation.
For Windows devices, additional troubleshooting steps include:
Running the Windows Installer Troubleshooter
Re-registering the Windows Installer service
Ensuring the Windows Installer Service is running
Verifying that the Windows Management Instrumentation (WMI) service is running and not corrupted.
If the issue persists, please reach out to your IT administrator and request a flat package for installation of Photoshop on your machine. Check out the following doc. How to Contact Your IT Administrator
Your IT admin can follow the guidance here: Pre-Generated Adobe Packages Alternatively, try installing a single-app package by referring to the documentation here.
If none of the above steps resolve the issue, consider using the Adobe Creative Cloud Cleaner Tool. Before running the tool, ensure you back up important files and obtain the CCD package from your IT administrator. Detailed instructions can be found here: Adobe Creative Cloud Cleaner Tool Guide
Let us know if this helps or if further assistance is needed.
Regards, ^AN
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Feb 18, 2025
12:12 PM
Hi @Leslie-MIG,
I sincerely apologize for the frustration and time you’ve spent trying to resolve this issue. Upon reviewing your case history, I can confirm that your request has been escalated to the appropriate team. As per the latest update, the assigned team will be reaching out to you directly.
We truly appreciate your patience, and I understand how important it is to have this resolved promptly. If you need any further assistance in the meantime, please feel free to let us know.
Regards, ^AN
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Feb 18, 2025
11:25 AM
Hi @Leslie-MIG,
Thanks for reaching out. I see that you have an active Teams subscription associated with the Adobe ID you used to post this query. Could you please provide more details about the issue you’re facing so we can assist you more effectively?
Additionally, since you have a Teams subscription, you can contact Adobe Support directly through the Admin Console for dedicated assistance. Please refer to the following guide for more details: Adobe Support for Teams.
Hope this help. Let us know if you have any additional questions.
Regards, ^AN
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Feb 18, 2025
10:38 AM
Hi @default22595759nlbiwm, Thanks for reaching out. After checking, I am unable to see any active licenses associated with the Adobe ID you used to post this query. It sounds like you are experiencing issues assigning Adobe Substance 3D Texture licenses due to account login conflicts. Please confirm if this is the issue you need assistance with.
Here are a few steps that may help resolve this:
Verify that the Substance 3D Texture license is correctly assigned in the Adobe Admin Console. Additionally, ensure that the user selects the correct profile when prompted by the profile chooser. You can refer to this guide for more details: Manage Adobe Profiles.
If the user is required to log in with a different account, check whether their primary account already has an Adobe license. If multiple accounts are in use (for example, one for Creative Cloud and another for Substance 3D), switching accounts or consolidating licenses under a single login may help.
Hope this helps. Let me know if you need further assistance.
Regards, ^AN
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Feb 18, 2025
10:01 AM
Exciting News for Global Admins!
The latest Group Projection release in the Global Admin Console is here. It brings powerful new features to streamline group sharing, conflict resolution, and admin control—making user group management easier and more efficient across your organization!
Go to Global Admin Console
What’s New?
Overwrite Existing Groups
Global Admins can now seamlessly share user groups with existing organizations without deleting current setups. During the sharing process, choose to: ✔ Merge groups for a unified structure. ✔ Replace existing groups with shared ones. ✔ Retain current groups for continued flexibility.
Note: Groups may be disabled for sharing if they are owned by another organization, Adobe storage for business isn't enabled, the sharing policy is turned off, or there are no child organizations to share with.
Enhanced Conflict Resolution
When a user group with the same name exists in both the source and target organizations, Global Admins can resolve the conflict using one of the following options:
✔ Ignore – Exclude conflicting groups from the sharing process, allowing the Global Admin to manually rename or remove them in the target organization. ✔ Add Only – Retain the existing group in the target organization while adding new users from the source group, without modifying current members. ✔ Mirror Group – Align the target group with the source group by adding or removing users to ensure full synchronization.
UI Enhancements for Better Admin Visibility
The updated interface now empowers admins with enhanced visibility and control:
✔ Admin Notifications – Get alerts in the target console for user group additions or removals. ✔ Tooltips – Instantly recognize shared user groups with visual indicators. ✔ Error Statuses – Receive clear success or failure messages to troubleshoot synchronization issues efficiently.
Learn More: Manage user groups in the Global Admin Console
These enhancements provide greater control, efficiency, and transparency for Global Admins managing users across multiple organizations.
Quick Links
Manage user groups in the Admin Console
Update organization policies in the Global Admin Console
Explore Global Admin Console insights
Manage organization hierarchy
If this was helpful, please click the Upvote icon in the top left corner of this post. Your feedback helps us improve the experience. Thank you!
Stay Informed! Explore All the Latest Updates & Releases on Our ICYMI Page!
Have questions? Click 'Reply' below to ask.
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Feb 18, 2025
08:11 AM
Hi @Marketing38707403o0oj,
Thanks for reaching out. Unfortunately, with an Adobe Individuals plan, you can only activate your account on up to two devices at a time and use one device at a time. There is no option to pay extra to add more devices. For more details, check the Adobe account sharing policy here: Adobe Account Sharing Policy.
If you require greater flexibility in license management, consider upgrading to a Teams plan, which offers more device management options. More info on upgrading can be found here: Upgrade to Teams Plan.
Please let me know if you have any additional questions.
Regards, ^AN
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Feb 18, 2025
04:46 AM
Hi @prathamesh_7517, Thank you for reaching out regarding your inquiry. It appears that you have an active Enterprise plan associated with the Adobe ID you used to post your query. I understand that you are looking to access an older version of Illustrator but are unable to locate it in the Creative Cloud App. Here are some recommendations to resolve this issue:
Contact Your IT Administrator: Since you have an active enterprise subscription associated with your Adobe ID, I recommend reaching out to your organization's IT administrator. They may have access to older versions via the Adobe Admin Console or through deployment packages. Your IT team can assist with the installation process. For guidance on contacting your administrator, please refer to this document.
Your IT admin can create a Named User Licensing Package that includes older versions:
Create a Package – Choose Managed Package and click Next.
Configure Package – Select OS and processor type. Enable Use OS Locales if needed. Click Next.
Choose Apps – Select Illustrator 27.0 if available. You can also create a lightweight package without apps. Click Next.
Filter Applications (Optional) – Choose from:
Latest versions
Long-term supported versions
Beta apps
Choose Plugins (Optional) – Add compatible plug-ins if required. Click Next.
Configure Options – Adjust package settings as needed and proceed.
For detailed instructions, refer to the full guide: Create Named User Licensing Packages.
You can also check out the discussion thread on Adobe’s community about importing Pantone PMS colors into Illustrator 2024. The full thread is here: Import Pantone PMS Colors into Illustrator 2024.
Let me know if you have any additional questions.
Regards,
^AN
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Feb 18, 2025
04:14 AM
Hi @cris_5896,
Thanks for reaching out. Currently, Adobe Update Server Setup Tool (AUSST) does not natively support filtering updates by hostname. AUSST primarily allows filtering by groups, applications, and versions. However, you can create custom filters for specific groups, applications, and versions to manage updates more efficiently.
For more details, refer to the following documentation: Filtering Apps with AUSST AUSST Common Use Cases
Given your situation with a large number of users and high turnover, you might consider using your internal systems to create groups based on hostname patterns or other criteria. This approach allows you to leverage AUSST's filtering capabilities indirectly. Alternatively, if your devices have structured hostnames, you could implement DNS-based filtering to direct only specific hostnames to your AUSST server while allowing others to default to Adobe’s update servers.
Let me know if you need further assistance.
Regards, ^AN
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Feb 18, 2025
03:36 AM
Hi @katarzyna_3687,
Thanks for reaching out. The TXT records containing "adobe-sign-verification=" and "adobe-idp-site-verification=" serve different purposes.
Adobe IDP Site Verification record is required for domain validation in Adobe Admin Console, specifically for Single Sign-On (SSO) and authentication purposes. Adobe periodically checks this record, and removing it may disrupt user authentication or domain-related configurations. You can find more details here.
Adobe Sign Verification – This TXT record is used to verify domain ownership for Adobe Sign. More information is available here.
If your organization uses Adobe Sign or SSO, it is not recommended to delete these records, as it may lead to authentication or service disruptions.
If you are looking for a process to add a DNS record to your domain host's DNS settings, you can refer to the process outlined here.
Please let us know if you need any further assistance.
Regards,
^AN
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Feb 18, 2025
02:43 AM
Hi @ethereal_ocean24, Thank you for reaching out and sharing your concerns regarding Adobe license management. This community is the correct place to submit feature requests related to the Adobe Admin Console.
Currently, the Adobe Admin Console does not offer a feature to track individual usage of Creative Cloud apps, including details about the frequency or duration of software usage by licensed users.
You may find the following discussion helpful, as it covers a similar topic and may contain relevant insights: Adobe Desktop Software User Usage Discussion.
Please let us know if you require any further assistance or have additional questions.
Regards,
^AN
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Feb 17, 2025
07:52 AM
Hi @Enrico5FA3,
Thank you for reaching out. To remove global access to your library, you can follow these steps:
Select your library and go to Share.
Click Get Link and then choose Remove Link to cut off global access.
Please note that if you wish to restrict access to View Only, you will need to invite individuals directly rather than sharing a link.
For more detailed information, please refer to the following documentation: Collaboration in Creative Cloud Libraries for Enterprise
If you don’t see these options, it's likely because admin permissions are required. In such cases, please contact your IT administrator for assistance. You can refer to this article on how to get in touch with your Adobe administrator: How to Contact Your Adobe Administrator
Additionally, I recommend reviewing this documentation for more guidance on managing libraries in business storage: Using Libraries in Business Storage
Please feel free to reach out if you need any further assistance.
Regards, ^AN
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Feb 17, 2025
02:44 AM
Hi @Vibrant_Twinkle0D44, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience this issue has caused.
Upon reviewing your account, I see that you have an active Teams subscription associated with the Adobe ID used for this inquiry. As this is an indirect contract and is currently within the renewal window, you can also reach out to your reseller for any updates or renewal-related requests.
Additionally, I have escalated this matter to the appropriate team, who will contact you to address your concerns.
If you need any further assistance, please don’t hesitate to reach out.
Regards, ^AN
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Feb 17, 2025
01:35 AM
Hi @Ma. Jelaica23734883qi3k,
Thank you for reaching out. Upon checking, we can confirm that your Adobe ID is associated with an active Enterprise subscription, which is managed by your institution.
We recommend contacting your university’s IT department or system administrator to verify whether your access is still valid and if any renewal process is required. For guidance on how to locate and contact your Adobe administrator, please refer to this support document:
How do I contact my Adobe administrator?
If you require further assistance, please let us know.
Regards,
^AN
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Feb 17, 2025
01:15 AM
Hi @George35723633ifu0, I have sent you a personal message. Please check.
Thank you.
Regards, AN
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Feb 14, 2025
01:15 PM
Hi @bcayerNorthernLightHealth,
Glad it helped you. Let us know if you need further assistance.
Regards, ^AN
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Feb 14, 2025
09:47 AM
Hi @defaultx4vbq164dy7r,
Thank you for reaching out. Upon checking, I see that you have an active Teams subscription associated with the Adobe ID used for this inquiry. Since this is an indirect contract and is currently in the renewal window, you will need to contact your reseller for any updates or renewal requests regarding your contract.
Additionally, I have sent you a personal message with further details. Please check your inbox. Let me know if you need any further assistance.
Regards, ^AN
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Feb 14, 2025
08:33 AM
Hi @bcayerNorthernLightHealth, Thank you for reaching out. As checked, you have an Enterprise subscription associated with the Adobe ID you used to post this query. Adobe services comply with industry-standard security certifications such as SOC 2, ISO 27001, and FedRAMP Tailored5, ensuring adherence to stringent security practices for protecting customer data. You can find more details in the following document: https://adobe.ly/42XpRQq
For enterprise security, Adobe offers several key features:
Encryption management: Enterprise accounts can manage encryption with dedicated encryption keys for enhanced data protection. https://adobe.ly/42UIlAO
Authentication settings: Adobe supports two-step verification and other authentication controls to strengthen account security. https://adobe.ly/4b5iYyj
If you are an admin and need to revoke access to generative AI features for your team or organization, please contact Adobe Customer Care. Follow this guide for assistance: https://adobe.ly/42Y9VNE
Additionally, if a specific Adobe plugin is not functioning correctly due to SSL inspection, you may need to whitelist certain domains or adjust your network settings. Refer to this document for a list of required domains: https://adobe.ly/3CHxrnA
Please let me know if you require any further assistance.
Regards, ^AN
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Feb 14, 2025
06:46 AM
Hi @danjhilton,
I'm glad to hear that the issue has been resolved. Please feel free to reach out if you need any further assistance.
Regards,
AN
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Feb 14, 2025
06:39 AM
Hi @danjhilton,
I have sent you a personal message. Please check.
Regards,
^AN
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Feb 14, 2025
06:38 AM
Hi @christopher5E41 ,
Thank you for reaching out, and I appreciate your patience in awaiting a response. Upon review, I see that your Adobe ID is associated with an active enterprise plan.
It sounds like you are encountering an issue where the default login method in Creative Cloud Desktop does not pass the Device ID during authentication. As a result, Conditional Access policies on Windows 11 do not recognize the device as trusted, leading to authentication failures. While the “Sign in using your browser” option serves as a workaround, we understand that its current placement in the Help menu may not be ideal.
To formally submit this feedback for consideration, I recommend using the Wishform: https://adobe.ly/3EATFrH
For further assistance, you can also contact Adobe Enterprise Support here: https://adobe.ly/40RbEBC
Please let me know if you need any additional guidance.
Regards, ^AN
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