Hi @danjhilton, Thank you for reaching out. It seems you're encountering an issue where, despite being set up as the admin for your organization, you're unable to access the Adobe Admin Console. Here are some steps you can take to resolve the issue: Clear Cache or Try Incognito Mode: Browser cookies or cache can sometimes cause access issues. Try accessing the Adobe Admin Console in incognito/private mode, or clear your browser cache and cookies before attempting again. Use the Correct Adobe Account: Ensure that you're signing in with the correct email associated with the administrative role. If you have multiple Adobe IDs, it's easy to log into the wrong account. Try a Different Network: It could be a network issue. Try accessing the Admin Console from a different network or location. Disable Browser Extensions: Temporarily disable any browser extensions that might interfere with the console’s functionality. Additionally, check out the following document on troubleshooting Admin Console errors: Troubleshoot Admin Console Errors.       I hope this helps. Please let me know if the issue persists. Regards, ^AN ... View more

Hi @Sabri25721241ptgx ,   Thanks for reaching out and sharing your feedback. Currently, Adobe Creative Cloud Desktop displays shortcuts to various Adobe apps and features, even if a user is unlicensed. While this is designed to showcase available tools, we understand that it may cause frustration for enterprise users who do not have access to certain applications. At this time, there is no option to hide unlicensed apps from the Creative Cloud Desktop app. However, we recommend submitting this as a feature request through Adobe’s wishlist form for consideration in future updates. As an enterprise admin, you may also manage user access to Adobe apps and services by configuring product profiles. For more details, please refer to Adobe’s guide on managing product profiles. Let us know if you need further assistance. Regards, ^AN ... View more

Hi @marijela_4353,   Thank you for reaching out. Upon reviewing your account, I see that you have two contracts associated with the Adobe ID used to post this query—one is a direct contract, and the other is indirect.   For invoices related to your direct contract, the contract owner can access the billing history through the Adobe Admin Console, provided the Teams membership was purchased directly from Adobe. You can find more details in this guide: Manage Invoices in the Admin Console.   For the indirect contract, invoices and billing details are handled by your reseller, who will provide the necessary information.   Additionally, I have sent you a personal message with further details. Please check your inbox. Let me know if you need any further assistance. Regards, ^AN ... View more

Hi @Troy Murison, After analyzing the log, I have identified the following errors. Please try the given steps in order to resolve them.   02/12/25 17:18:35:898 | [FATAL] | ASU | DeploymentManager | DeploymentManager | Package deployment failed due to mismatch of OS architecture. The package you are trying to install is not compatible with your system’s OS architecture. To verify your OS version, press Win + R, type msinfo32, and check the "System Type" field. If there is a mismatch, re-create the installation package in the Adobe Admin Console, ensuring that the selected architecture aligns with your system.   02/12/25 17:19:13:437 | [INFO] | ASU | MSIInvoker | AAMEEUtilities | Path to Process :C:\Windows\system32\msiexec.exe Process Directory :C:\Windows\system32 arguments being passed : /i "C:\Users\troym\OneDrive\Desktop\24x_en_US_WIN_64\24x\Build\24x.msi" /qn It is recommended to install the package from a different location. Instead of running the installer from OneDrive/Desktop, move the package to a local directory (such as C:\Temp) and execute the installation from there.   02/12/25 17:19:15:278 | [ERROR] | ASU | DeploymentManager | DeploymentManager | Failed to get value for conflicting processes. The installation process is encountering conflicts with existing running processes but is unable to retrieve their details. To resolve this, ensure that no Adobe-related applications are running in the background. Close applications such as Adobe Creative Cloud, Acrobat, and any other Adobe-related processes via Task Manager before proceeding with the installation. It is advisable to restart the system before retrying the installation.   [INFO] | ASU | MSIInvoker | AAMEEUtilities | The return Code from Create Process (1603). Error code 1603 typically occurs due to one of the following reasons: insufficient permissions, corrupt installation files, or interference from antivirus/security software. To resolve this issue: Run the installer as an administrator by right-clicking the exe file and selecting "Run as administrator". Or try to install the exe file from cmd prompt. Verify that the user account has full control over the installation directory. Delete any temporary files by opening Run (Win + R), typing %temp%, and deleting all files in the folder. Temporarily disable any antivirus software or security tools that might be blocking the installation.   02/12/25 14:36:26:771 | [WARN] | ASU | DeploymentManager | HTTPConnector | GetIEProxyInfo - Failed to get proxy for the url, error:12180 This warning indicates that the system was unable to retrieve proxy settings, which could be preventing Adobe services from connecting to the internet. If a proxy is configured, ensure that Adobe Creative Cloud is set to use direct internet access.   If the above steps do not resolve the issue, please take a backup of important files and use the Adobe Creative Cloud Cleaner Tool. Before running the tool, close all Adobe Creative Cloud applications and terminate any associated background processes. Detailed instructions on using the Cleaner Tool can be found at: Adobe Creative Cloud Cleaner Tool Guide.   Hope this helps. Let me know if it resolves this issue or not. Regards, ^AN ... View more

Hi @jasmyn_7232    Thanks for reaching out. I have sent you a personal message, please check. Regards, AN ... View more

Hi @Troy Murison, Thanks for reaching out. Sorry for delay in response. To help resolve the issue, please try the following: Close Conflicting Processes: Some background apps or processes may interfere with installation. Please close all Adobe processes from Activity Monitor and ensure the Creative Cloud application is fully closed. Follow this guide for detailed steps: Close Conflicting Processes.   Post closing all the processes try to reattempt the installation.   If the issue persists, please share the PDApp log again so I can analyze it further and provide more precise troubleshooting steps. Hope this helps. Let me know how it goes.  Regards, ^AN ... View more

Hi @Steffen Liss, Thank you for reaching out. Currently, the Adobe Admin Console does not support the direct deployment of user-specific InDesign settings. However, since your organization utilizes JAMF, you can automate the deployment of InDesign preferences, workspaces, scripts, and presets across all user devices. Additionally, you may find the following resource helpful in this process: Learn how to export and import user settings in InDesign Let me know if you need further assistance! Regards, ^AN ... View more

Hi @Naveed_Khan_Lodhi, Thanks for reaching out. It seems like the user is facing an access issue with the assigned product, follow these steps to resolve the problem: Confirm the Correct Adobe ID: Ensure the user is signing in with the same email address assigned to the license in the Adobe Admin Console. Users may accidentally log in with a personal or different work email. If prompted, they should select the correct profile (e.g., Organization Profile).   Refresh License Activation: Sign out of Adobe Acrobat (or Creative Cloud) and sign back in. If the issue persists, try signing in from a different browser or using incognito mode. Address Trial or Expiry Errors: If the user encounters a trial or license expiry error, refer to the following Adobe documentation for troubleshooting steps: Resolve Trial and License Expired Errors   If the user is getting an "Access Denied" message, check: Whether IT security settings are blocking Adobe license activation. If firewall/proxy settings are preventing Adobe’s activation servers from verifying the license. Ask the user to log in from a different computer or even a web browser (Creative Cloud Web) to check if the issue is device-specific. Check out this doc.   Additionally, refer to this guide to troubleshoot issues related to storing or retrieving user or license information in Keychain (macOS) or Credential Manager (Windows): Adobe License Issues – Keychain & Credential Manager. This may help resolve access problems with the application.   Reassign the License: Try unassigning the product and then reassigning the license to the user's Adobe ID via the Admin Console.   Reinstall Adobe Products: If the issue persists, uninstall all Adobe applications using the Adobe Creative Cloud Cleaner Tool, then reinstall Acrobat.   Hope this helps. Let me know if you need any further assistance. Regards, ^AN ... View more

Hi @Troy Murison, Thank you for reaching out. Since you have already downloaded the package, please ensure it was created with the required version. Once downloaded, you can install it using one of the following methods: Installing the Package Manual Installation: Windows: Run Setup.exe as an administrator from the package folder. Mac: Double-click the .pkg file. For detailed installation steps, refer to the official guide: Deploy Adobe Packages Creative Cloud Desktop App & Installation Managed Packages do not appear in the Creative Cloud Desktop App, as they are not linked to user accounts. They must be installed manually. When using the Creative Cloud app, only the latest and select older versions are available. To install an older version, you must use the Managed Package you created separately. Remote Update Manager (RUM) Since you’re installing on a single machine, RUM may not be necessary. However, if you want to manage updates across your organization, you can configure it using this guide: Using Remote Update Manager Issue with the Archive Link:  If only Illustrator appears in the Product Name search, try the following: Only try to press the first letter of an app you want to install.  You will be able to see the apps as listed in the attached snip.  Clear browser cache and cookies Use a different browser.  Let me know if you need further assistance. ^AN ... View more

Hi @mundoh76800154,   I have sent you a personal message. Please check.    Thank you. Regards, ^AN ... View more

Hi @Joshua222968680w4l, Thanks for reviewing the troubleshooting steps. Before reimaging the device, consider the following additional checks to help diagnose and resolve the issue. Navigate to Event Viewer > Windows Logs > Application to check Event Viewer logs. Look for errors related to Adobe installations. If an error is found, review the details to identify any specific system component failures.   Enable Windows Installer logging to generate a detailed log file, which may help pinpoint the failure point during installation.   Manually remove stuck Adobe services and registry entries by opening Registry Editor and deleting any remaining Adobe-related entries in: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe HKEY_CURRENT_USER\SOFTWARE\Adobe Restart the device and attempt the installation again.   Run System File Checker and DISM to repair corrupted or missing system files that could be causing installation failures.  Once completed, restart the system and try installing Adobe software again.   Ensure Windows is fully updated, as missing updates may cause compatibility issues. Check for and install any pending updates.   Check for third-party software conflicts, as malware or third-party security software may interfere with the installation. Run a full system scan using Microsoft Defender or Malwarebytes, and temporarily disable antivirus or firewall software before retrying the installation.   For further troubleshooting, refer to Adobe’s official guide: https://adobe.ly/41bq157   Hope this helps. Let me know if you need any further assistance.   Regards, ^AN ... View more

Hi @mundoh76800154, Thank you for reaching out. Based on our review, you have an active Teams subscription associated with the Adobe ID used to post this query. To review your closed and open cases, ask questions, or provide information on existing cases, navigate to Support > Support Cases in the Admin Console. Then, click Manage Support Cases. For more details, please refer to the following guide: Support for Adobe Teams Let me know if you need further assistance. Regards, ^AN ... View more

Hi @RobP120, Thank you for reaching out. Based on our review, your contract includes K-12 Shared Device Licenses, which allow installation on lab computers. With this model, one license covers the entire class, as the license is assigned to the device rather than individual users. This is ideal for lab and classroom environments where multiple students share the same devices. For more details on deploying Shared Device Licensing, please refer to the following guide: Shared Device Licensing Deployment Guide Licensing For iPads If students require access to Adobe apps on iPads, you may need to purchase the Adobe Design Mobile Bundle, which provides access to mobile-friendly creative apps. More information can be found here: Adobe Design Mobile Bundle Personal Access For Students If each student needs their own account with access to Adobe apps across multiple devices, Named-User Licenses are required instead of Shared Device Licensing.  Check out the following link.   For personalized recommendations and pricing, you can fill out the consultation request form below, and Adobe’s sales team will assist you in selecting the best plan for your needs: Request A Consultation Let me know if you need further assistance. Regards, ^AN ... View more

Hi @Joshua222968680w4l, Thank you for reaching out. Based on your description, you are experiencing issues installing Adobe applications on a newly imaged device. Below are several troubleshooting steps to help resolve this issue.   Check for corrupt MSI/installer files Delete all existing Adobe installation files and download a fresh package from the Adobe Admin Console. Try to install the new package on the device.   Check system requirements Confirm that the system meets the minimum requirements for the Adobe applications you are trying to install. Incompatible OS versions or insufficient hardware may cause installation failures. The system requirements are available here: Adobe System Requirements.   Check for Windows updates Ensure the Windows operating system is fully updated, as missing updates can lead to compatibility issues.   Check for third-party conflicts Malware or third-party applications may interfere with system files. Run a full system malware scan using Microsoft Defender or Malwarebytes. Additionally, temporarily disable antivirus software and retry the installation to check for conflicts.   The log indicates: "CCDA Uninstaller seems to be missing... Skipping the uninstallation process." Use the Adobe Creative Cloud Cleaner Tool: Download here. After using the tool, manually delete any remaining Adobe folders: C:\Program Files (x86)\Adobe C:\Program Files\Adobe C:\ProgramData\Adobe C:\Users\%USERNAME%\AppData\Local\Adobe C:\Users\%USERNAME%\AppData\Roaming\Adobe Restart the device and attempt the installation again. Check for permission issues Try installing from a different folder. Run the installation as a local administrator. Temporarily disable User Account Control (UAC) and retry. Create a new user profile If the issue persists, create a new Windows user profile and attempt installation, as a corrupt profile can interfere with system operations.   Corrupted Visual C++ redistributables Uninstall all existing versions of Microsoft Visual C++ Redistributables. Reinstall both x86 and x64 versions for 2015, 2017, 2019, and 2022. MSIExec issues or Windows Installer corruption Run the Windows Installer Troubleshooter. Re-register the Windows Installer service. Ensure the Windows Installer Service is running. Verify that the Windows Management Instrumentation (WMI) service is running and not corrupted. Try installing a single app package Instead of installing the bundled package, create and install a single-app package. Refer to the documentation here: Pre-Generated Adobe Packages.   Hope this helps. Let me know if you need further assistance. Regards, ^AN ... View more

Hi @buraky_,   Thanks for reaching out. As checked, you have an active Teams license associated with the Adobe ID used to post this query, and you are also the contract owner for your contract. You can access your billing history from the Admin Console by following these steps: Sign in to the Admin Console. Navigate to Account > Billing History to review your invoices. To download invoices, select the invoices and click Download invoices. If you notice any discrepancies, we recommend raising a support case for further assistance. You can find more details here: Adobe Support for Teams.    Let us know if you have any additional queries. Regards, ^AN ... View more

Hi @Gerrit Jan22186785w44w, Glad to hear the issue has been resolved! Thanks for sharing the update! Let us know if you need any further assistance. Regards, ^AN ... View more

Hi @Troy Murison,   Thank you for reaching out. You can create two types of Named User Licensing (NUL) packages:   1. Self-Service Packages These allow users to install and update Adobe applications via the Creative Cloud desktop app, reducing IT overhead while ensuring access to the latest tools. Ideal for users without administrator credentials. 2. Managed Packages Admins control deployment and updates, ensuring users have specific application versions. These packages support silent installations without user input. For more details, refer to: Creating NUL Packages Managing Applications Remote Update Manager (RUM) for Managed Packages: If you need to control updates and application versions across your organization, you can use Remote Update Manager (RUM). This tool allows IT administrators to remotely install updates for Adobe applications without requiring access to each individual machine. However, it's important to note that RUM detects updates but does not handle major application upgrades. To install Creative Cloud app upgrades, you must either: Create and deploy a package from the Admin Console Allow users to install upgrades through the Creative Cloud desktop app For more details on using Remote Update Manager, please visit: Using Remote Update Manager   A managed package is the recommended solution for maintaining older versions of Adobe applications and preventing users from updating them.    Since you need it for only one machine, I recommend either creating a managed package or downloading and installing it from Adobe's archive link shared earlier. After installation of old version please disable the auto update feature. To disable auto-updates: Open the Creative Cloud desktop app Click your account icon (top right) Select Preferences Go to the Apps tab Toggle Auto-update off Hope this helps. Let me know if you have any additional questions. Regards, ^AN ... View more

Hi @Gerrit Jan22186785w44w, Thank you for reaching out. I’m sorry to hear about the challenges you're facing after migrating to a new Adobe Organization.  Below are some steps that may help resolve the issues, particularly in the context of Teams VIP licenses.   Adobe Sign License Issues: Please ensure that all users have the correct licenses assigned in the new organization. Users may need to sign out and sign back in with their updated organization credentials. If users still see licenses associated with the old organization, reassigning licenses through the Adobe Admin Console might be necessary. More details on managing Adobe Sign for enterprise can be found here: Adobe Sign for Enterprise.   Creating New E-Sign Documents: If users are unable to create new e-sign documents, the issue could stem from license misconfiguration. Please verify that Adobe Sign licenses are correctly assigned to all affected users. If there are document upload issues, check for error messages and ensure the files meet Adobe’s requirements. Flattening PDFs may help resolve common problems. Check out the following documents:   Document Upload Error Guide Agreement Creation Issues Given the urgency of this situation, I recommend reaching out to Adobe Support for further assistance. As a Teams Admin, you can find details on how to contact support here: Adobe Support for Teams.   Hope this helps. Please let me know if there's anything else I can do to assist. Regards, ^AN ... View more

Hi @icywaggler, Thank you for reaching out, and I’m sorry to hear about the issue you’re experiencing. Here are a few steps that may help resolve the slow download speeds: Network Configuration: While your network infrastructure is robust, please ensure that Adobe’s URLs and IP addresses are fully whitelisted. Even high-capacity networks can have specific restrictions that may impact certain services. You can find the necessary domains and ports required for Adobe applications to function correctly in this guide: Adobe Network Endpoints. Alternative Network: If feasible, try downloading the packages on a different network to determine if the issue is network-specific. Bandwidth Management: Review network bandwidth usage to check for any potential limitations or background traffic that could be affecting download speeds. Additionally, you may find this service status and connectivity troubleshooting guide helpful: Adobe Service Check. Hope this helps. Let me know if you have further questions. Regards, ^AN ... View more

Hi  @em_5304,   I appreciate your feedback and understand your preference for a one-time purchase option for all Adobe products. Adobe's current model focuses on subscriptions to provide continuous updates and new features.  If you have any other questions or need further assistance, feel free to ask! Regards, ^AN ... View more

Hi @Raph13, Thank you for reaching out. To further investigate this issue, could you please send me the Adobe ID of an affected user via a private message? You can refer to this guide on how to send a personal message: How to Send a Personal Message in the Adobe Community.   As mentioned by you that another IT correspondent in a different country has also reported similar issues affecting multiple users. To help troubleshoot potential network-related causes, they should verify that Adobe's activation servers are not being blocked by firewall or security policies. Affected users should attempt to access Adobe applications from a personal or home network, such as a mobile hotspot, to determine whether corporate proxy or VPN restrictions are interfering. If the issue persists within the office network, ensure that all required Adobe domains are properly whitelisted, as outlined in the Adobe Network Endpoints documentation. Regards, ^AN ... View more

Hi @Soothing_magic5DC3,   If you're looking for a photo editing application, you may consider Photoshop Elements 2025. This software is designed for users who want to edit and create with their photos effortlessly. The license provides access to Photoshop Elements for a full 3-year term as a one-time purchase with no additional fees. It is non-renewing, meaning the software will no longer be accessible once the 3-year term expires. However, you will still be able to access your media catalog in Elements Organizer indefinitely. For more details, visit: Photoshop Elements 2025. Regards, ^AN ... View more

Hi @Soothing_magic5DC3, I understand your concerns regarding the subscription model. If you're looking for a plan that best suits your needs, I recommend filling out the form below. Our sales team will assist you in finding the right solution and addressing any queries you may have: Request a Consultation Let me know if you need any further assistance! Regards, ^AN ... View more

Hi @Soothing_magic5DC3, Thanks for reaching out. Adobe transitioned to a subscription model to provide continuous updates, cloud storage, and new features without requiring users to purchase upgrades separately. While a one-time purchase might seem more cost-effective in some cases, the subscription model ensures users always have access to the latest tools and improvements. If you have any other questions or need further assistance, feel free to ask! Regards, ^AN ... View more

Hi @lonzo237573575bab,   Thank you for reaching out. I have checked the Adobe ID associated with your post, and I am unable to find any active license linked to it. Could you please provide more details about the issue you are experiencing? This will help me better understand your concern and provide the appropriate assistance. Looking forward to your response. Regards, ^AN ... View more