Hi @buraky_,   Thanks for reaching out. As checked, you have an active Teams license associated with the Adobe ID used to post this query, and you are also the contract owner for your contract. You can access your billing history from the Admin Console by following these steps: Sign in to the Admin Console. Navigate to Account > Billing History to review your invoices. To download invoices, select the invoices and click Download invoices. If you notice any discrepancies, we recommend raising a support case for further assistance. You can find more details here: Adobe Support for Teams.    Let us know if you have any additional queries. Regards, ^AN ... View more

Hi @Gerrit Jan22186785w44w, Glad to hear the issue has been resolved! Thanks for sharing the update! Let us know if you need any further assistance. Regards, ^AN ... View more

Hi @Troy Murison,   Thank you for reaching out. You can create two types of Named User Licensing (NUL) packages:   1. Self-Service Packages These allow users to install and update Adobe applications via the Creative Cloud desktop app, reducing IT overhead while ensuring access to the latest tools. Ideal for users without administrator credentials. 2. Managed Packages Admins control deployment and updates, ensuring users have specific application versions. These packages support silent installations without user input. For more details, refer to: Creating NUL Packages Managing Applications Remote Update Manager (RUM) for Managed Packages: If you need to control updates and application versions across your organization, you can use Remote Update Manager (RUM). This tool allows IT administrators to remotely install updates for Adobe applications without requiring access to each individual machine. However, it's important to note that RUM detects updates but does not handle major application upgrades. To install Creative Cloud app upgrades, you must either: Create and deploy a package from the Admin Console Allow users to install upgrades through the Creative Cloud desktop app For more details on using Remote Update Manager, please visit: Using Remote Update Manager   A managed package is the recommended solution for maintaining older versions of Adobe applications and preventing users from updating them.    Since you need it for only one machine, I recommend either creating a managed package or downloading and installing it from Adobe's archive link shared earlier. After installation of old version please disable the auto update feature. To disable auto-updates: Open the Creative Cloud desktop app Click your account icon (top right) Select Preferences Go to the Apps tab Toggle Auto-update off Hope this helps. Let me know if you have any additional questions. Regards, ^AN ... View more

Hi @Gerrit Jan22186785w44w, Thank you for reaching out. I’m sorry to hear about the challenges you're facing after migrating to a new Adobe Organization.  Below are some steps that may help resolve the issues, particularly in the context of Teams VIP licenses.   Adobe Sign License Issues: Please ensure that all users have the correct licenses assigned in the new organization. Users may need to sign out and sign back in with their updated organization credentials. If users still see licenses associated with the old organization, reassigning licenses through the Adobe Admin Console might be necessary. More details on managing Adobe Sign for enterprise can be found here: Adobe Sign for Enterprise.   Creating New E-Sign Documents: If users are unable to create new e-sign documents, the issue could stem from license misconfiguration. Please verify that Adobe Sign licenses are correctly assigned to all affected users. If there are document upload issues, check for error messages and ensure the files meet Adobe’s requirements. Flattening PDFs may help resolve common problems. Check out the following documents:   Document Upload Error Guide Agreement Creation Issues Given the urgency of this situation, I recommend reaching out to Adobe Support for further assistance. As a Teams Admin, you can find details on how to contact support here: Adobe Support for Teams.   Hope this helps. Please let me know if there's anything else I can do to assist. Regards, ^AN ... View more

Hi @icywaggler, Thank you for reaching out, and I’m sorry to hear about the issue you’re experiencing. Here are a few steps that may help resolve the slow download speeds: Network Configuration: While your network infrastructure is robust, please ensure that Adobe’s URLs and IP addresses are fully whitelisted. Even high-capacity networks can have specific restrictions that may impact certain services. You can find the necessary domains and ports required for Adobe applications to function correctly in this guide: Adobe Network Endpoints. Alternative Network: If feasible, try downloading the packages on a different network to determine if the issue is network-specific. Bandwidth Management: Review network bandwidth usage to check for any potential limitations or background traffic that could be affecting download speeds. Additionally, you may find this service status and connectivity troubleshooting guide helpful: Adobe Service Check. Hope this helps. Let me know if you have further questions. Regards, ^AN ... View more

Hi  @em_5304,   I appreciate your feedback and understand your preference for a one-time purchase option for all Adobe products. Adobe's current model focuses on subscriptions to provide continuous updates and new features.  If you have any other questions or need further assistance, feel free to ask! Regards, ^AN ... View more

Hi @Raph13, Thank you for reaching out. To further investigate this issue, could you please send me the Adobe ID of an affected user via a private message? You can refer to this guide on how to send a personal message: How to Send a Personal Message in the Adobe Community.   As mentioned by you that another IT correspondent in a different country has also reported similar issues affecting multiple users. To help troubleshoot potential network-related causes, they should verify that Adobe's activation servers are not being blocked by firewall or security policies. Affected users should attempt to access Adobe applications from a personal or home network, such as a mobile hotspot, to determine whether corporate proxy or VPN restrictions are interfering. If the issue persists within the office network, ensure that all required Adobe domains are properly whitelisted, as outlined in the Adobe Network Endpoints documentation. Regards, ^AN ... View more

Hi @Soothing_magic5DC3,   If you're looking for a photo editing application, you may consider Photoshop Elements 2025. This software is designed for users who want to edit and create with their photos effortlessly. The license provides access to Photoshop Elements for a full 3-year term as a one-time purchase with no additional fees. It is non-renewing, meaning the software will no longer be accessible once the 3-year term expires. However, you will still be able to access your media catalog in Elements Organizer indefinitely. For more details, visit: Photoshop Elements 2025. Regards, ^AN ... View more

Hi @Soothing_magic5DC3, I understand your concerns regarding the subscription model. If you're looking for a plan that best suits your needs, I recommend filling out the form below. Our sales team will assist you in finding the right solution and addressing any queries you may have: Request a Consultation Let me know if you need any further assistance! Regards, ^AN ... View more

Hi @Soothing_magic5DC3, Thanks for reaching out. Adobe transitioned to a subscription model to provide continuous updates, cloud storage, and new features without requiring users to purchase upgrades separately. While a one-time purchase might seem more cost-effective in some cases, the subscription model ensures users always have access to the latest tools and improvements. If you have any other questions or need further assistance, feel free to ask! Regards, ^AN ... View more

Hi @lonzo237573575bab,   Thank you for reaching out. I have checked the Adobe ID associated with your post, and I am unable to find any active license linked to it. Could you please provide more details about the issue you are experiencing? This will help me better understand your concern and provide the appropriate assistance. Looking forward to your response. Regards, ^AN ... View more

Hi @Troy Murison, Sure, take your time, and if you have any questions later, feel free to reach out. We're happy to help! Regards, ^AN ... View more

Hi @Troy Murison, Thank you for reaching out. I understand that you are looking to access an older version of Premiere Pro and AE but are unable to locate it in the Creative Cloud Desktop App. After reviewing your account, I see that you have an active Teams subscription associated with the Adobe ID used to submit your inquiry and that you are a contract administrator for this account. To resolve this issue, please consider the following options:   Create Named User Licensing Packages: You can create a Named User Licensing Package from admin console.  Create a Package – Choose Managed Package and click Next. Configure Package – Select OS and processor type. Enable Use OS Locales if needed. Click Next. Choose Apps – Select the required applications. You can also create a lightweight package without apps. Click Next. Filter Applications (Optional) – Options include: Latest versions Long-term supported versions Beta apps Older versions Choose Plugins (Optional) – Add compatible plug-ins if required. Click Next. Configure Options – Adjust package settings as needed and proceed. For more details, refer to the full guide: Create Named User Licensing Packages.   Download Older Versions Directly: You can also check Adobe's archive of older versions by visiting this link.  Follow the instructions provided to download and install the desired version.   I hope this helps resolve your issue. Should you have further questions or need additional support, feel free to reach out. Regards, ^AN ... View more

Hi @sana_2012, Thank you for reaching out, and I apologize for the delayed response. Upon reviewing your account, I can confirm that you have an active Creative Cloud for Teams subscription associated with the Adobe ID you used to post your query. Since you are outside the renewal window, cancellation of your Teams subscription requires contacting Adobe Support directly. For assistance, please refer to the following guide on how to reach Adobe Support for Teams subscriptions.    Important Note: An Early Termination Fee (ETF) may apply if you choose to cancel before the end of your term. For more details, please review Adobe’s Subscription Terms.  If you need further assistance, please let me know. I’ll be happy to help. Regards, ^AN ... View more

Hi @D�bora_Soares7469,   Thank you for reaching out. I see that you previously had an Individual Creative Cloud subscription. Could you confirm whether you need assistance with renewing this individual subscription, or if you have a Teams or Enterprise subscription linked to a different Adobe ID? If you require support for a Teams or Enterprise account, please provide the associated Adobe ID via a personal message for further assistance. You can refer to the following guide on how to send a personal message in the Adobe Community: How to send a personal message in the Adobe Community Let me know how you’d like to proceed. I'm happy to assist you further! Regards, ^AN ... View more

Hi @Raph13, Thanks for letting us know. It sounds like there’s a misalignment between the assigned license in the Adobe Admin Console and what the user is able to access. Based on the troubleshooting already done, here are some additional steps to investigate and resolve the issue:  Verify License Assignment in Admin Console Go to the Adobe Admin Console → Users tab. Search for the affected user and verify:  They have the correct Adobe Pro or Adobe Standard DC license assigned. The entitlement matches what the user is supposed to have.  The product profile under Products aligns with the correct license. Check Product Profile Restrictions: Navigate to Products → Adobe Acrobat (Pro/Standard) → Product Profiles. Ensure the profile assigned to the user doesn’t have any restrictions preventing access. If the user is in the wrong product profile, reassign them to the correct one and ask them to sign out and back in. Confirm Enterprise vs. Personal Account Selection: When signing in, users may see an option to choose between Personal Profile and Company/School Profile. If the user selects Personal Profile, the license will not be applied. Have the user explicitly choose Company/School Profile when logging in. Check if the User is Part of Multiple Organizations: If the user has multiple Adobe organizations tied to their email, they might be logging into the wrong one. Ask them to check under Adobe Account Settings if they have multiple orgs. If so, they need to ensure they are using the correct one assigned by your Admin Console. Check IT Policy or Network Restrictions: If the user is getting an "Access Denied" message, check: Whether IT security settings are blocking Adobe license activation. If firewall/proxy settings are preventing Adobe’s activation servers from verifying the license. Ask the user to log in from a different computer or even a web browser (Creative Cloud Web) to check if the issue is device-specific. Check out this doc.   Please also confirm have you uninstalled all Adobe applications using the Adobe Creative Cloud Cleaner Tool. Let me know if any of these steps work or if you need further assistance! Regards, ^AN ... View more

Hi @aakash_4105, Thank you for reaching out. Based on your inquiry, this issue appears to be related to Adobe Experience Manager. To ensure you receive the most accurate assistance, we recommend posting your query in the Adobe Experience Manager forums here. The experts in the forum will be better equipped to provide guidance and support. Please let us know if you need any further assistance. Regards, ^AN ... View more

Hi @darya_4805,   Thanks for reaching out, and apologies for the delayed response. Currently, the Adobe Admin Console does not have a search functionality on the Inactive Users page. However, I recommend submitting a feature request using the following link: Adobe Feature Request. Let us know if you need any further assistance. Regards, ^AN ... View more

Hi @roman_7312,   It looks like the issue with accessing your personal subscription might be due to stored or incorrect license information in Keychain (Mac) or Credential Manager (Windows). To resolve this, I recommend restarting Credential Manager or locking and unlocking Keychain Access, then removing Adobe Intermediate CA, Adobe Content certificates, Adobe User certificates, and Adobe App certificates. After doing this, try logging into your personal account again. You can follow this guide for detailed steps: Fix Adobe License Issues. If the issue persists, please refer to this guide to resolve trial or license expiration errors: Resolve Trial and License Expired Errors, then attempt to log in again. If the problem still continues, you can use the Adobe CC Cleaner Tool to completely remove Adobe applications from your system before reinstalling the Creative Cloud Desktop app. You can download the tool here: Adobe CC Cleaner Tool.   Additionally, I am moving your query to the appropriate community for assistance with your subscription charges. Let me know if you need more help. Regards, ^AN ... View more

Hi @roman_7312, Thank you for reaching out. Upon reviewing your account, I can confirm that you have both an active Enterprise and an Individual subscription associated with the Adobe ID used to post this query. Could you please provide more details on the issue you are experiencing when trying to access your applications? If the issue is related to your Individual subscription, please ensure that you select the Personal Account when prompted at the profile chooser screen during login. You can refer to this guide for assistance:  Manage Adobe Profiles If you are encountering a trial or license expiration error after logging in, please review the following troubleshooting articles: Resolve Trial and License Expired Errors  Stop Creative Cloud from Showing as Trial After Purchase Adobe License Issues – Keychain & Credential Manager Hope this helps. Let me know if you need further assistance. Regards, ^AN ... View more

Hi @Balantrapu36990325goxv,   Thank you for reaching out. Since your concern relates to Adobe Experience Manager (AEM), I recommend posting your query on the AEM Community Forum, where experts can provide guidance and solutions: AEM Community Forum In the meantime, you may find these resources helpful: AEM Caching and Maintenance in Cloud Service   If you need further assistance, feel free to ask! Regards, ^AN ... View more

Hi @Tatiane23208074f82j, Thank you for reaching out. A Creative Cloud for Teams license is assigned to an individual user, and each user must have a unique email address for their Adobe ID. A single license cannot be shared, and each user requires their own license to use different apps on separate devices. While a licensed user can install Creative Cloud apps on two devices, they cannot use them simultaneously. For more details, please refer to the following guide: Install and use Creative Cloud apps on multiple devices. To work simultaneously, separate licenses are required, which can be managed via the Adobe Admin Console. Let me know if you have any other queries. Regards,  ^AN ... View more

Hi @lbenioff,   You're welcome! I'm glad that switching profiles resolved the issue. Let me know if you need any further assistance. Regards, ^AN ... View more

Hi @China5FD2,   Thanks for reaching out. Upon checking, I can see that you have an active Individual Creative Cloud subscription associated with the Adobe ID you used to post your query. Could you confirm whether you need assistance with this subscription, or are you inquiring about a Teams or Enterprise subscription linked to a different Adobe ID? If your request is related to a Teams or Enterprise subscription for an invoice-related inquiry, you may need to raise a support case through the Adobe Admin Console. Please refer to the following guide for detailed instructions: Adobe Admin Console - Support and Expert Services   Regards, ^AN ... View more