Hi there,   Apologies for the delayed response.   Based on the screenshot, this issue appears to be different from previous cases. In certain situations, renaming the organization might be required to display the correct organization profile name. I recommend reaching out to Adobe Support for further assistance. Please refer to the following document for more information on how to reach support for teams subscription:https://helpx.adobe.com/enterprise/using/support-for-teams.html   Feel free to reach out if you need further help.   Thank you. Regards, A.N     ... View more

Hi there,   Sorry to hear that.   It sounds like the running Creative Cloud process is causing conflicts during the installation of additional Adobe software. You can try the steps below to resolve this issue. Close Conflicting Processes: Ensure that all Adobe processes, including Creative Cloud, are closed before starting the installation. Please also cross-check from the task manager after closing the Adobe apps. You can create a script to close these processes automatically before the installation begins Batch Script: Create a batch script to close all Adobe processes before the installation. This script can be deployed via Intune along with the installation package. If the installation continues to fail, please check the installation log files for detailed error messages that may provide further insight into the issue. Specifically, I recommend collecting the PDapp log and sharing it with us for further troubleshooting. You can find more information on how to do this in the following document: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html   Location for PDapp log: The following folders are hidden by default. If necessary, use Folder Options (Windows) or Option key > Go (Mac OS) to view hidden folders. For more information, see Show hidden files and folders in Windows 10 and earlier or Can't see user library files in Mac OS X 10.7 and later. Windows: \Users\<user name>\AppData\Local\Temp Mac OS: Users/<user name>/Library/Logs Hope this helps.   Thank you. Regards, A.N   ... View more

Hi there,   Sorry to hear that.   I noticed that there are no active subscriptions listed under the Adobe ID you have used to post your query here. To manage your company’s licenses through the Adobe Admin Console, the first step is to confirm that your organization has a Teams or Enterprise subscription. Once these subscriptions are set up, Adobe typically sends an activation email to the designated administrator. If your organization has a Teams or Enterprise subscription, please contact your system admin for the Adobe Admin Console to request access. For more details on admin roles, please refer to this article:https://helpx.adobe.com/in/enterprise/using/admin-roles.html   If you need further assistance please share the correct Adobe ID(email with which this subscription is registered) in a personal message with me. We're here to help! Please refer this article for how to send personal message:https://community.adobe.com/t5/enterprise-teams-discussions/how-to-send-a-personal-message-to-someone-in-the-community/td-p/10660831   Thank you. Regards, A.N ... View more

Hi there,   I noticed that there are no active subscriptions listed under the Adobe ID you have used to post your query here. If you're managing Creative Cloud updates as an individual user, please refer to the following article for guidance:  https://adobe.ly/3TMYNhb. If you're an admin with a Teams or Enterprise subscription, you can find more detailed instructions in this documentation: https://adobe.ly/3TLGEk5. If you need further assistance please share the correct Adobe ID(email with which this subscription is registered) in a personal message with me. We're here to help! Please refer this article for how to send personal message:https://adobe.ly/3Y0iwN6   Thank you. ^AN ... View more

Hi there,   I’m sorry to hear you're experiencing this issue.   To address the "Something went wrong when saving" error encountered while adding users, please follow these steps: Clear your browser's cache, Use a different browser  Ensure that the user details are correctly formatted without any errors. Additionally, verify that your admin account possesses the necessary permissions to add new users. Please refer this article for guidance on admin roles: https://adobe.ly/3Bvq01x   If your organization uses directory synchronization, confirm that the synchronization process is up-to-date and there are no conflicts.    You have mentioned that Adobe is blocking your emails. There may also be restrictions on sending emails outside of your company. Have you checked with your IT admin regarding the same?   If yes, please share a screenshot of what happens when you try to send an email to that address.    Thank you.   Regards, ^AN ... View more

Hi there,   Sorry to hear that.   To fix the issue, please ensure that users log in with their new SSO email (federated ID). If they continue using the old email, it will connect them to the outdated account, which still holds their licenses. In addition, check the Adobe Admin Console to verify that the user’s new email is properly associated with the correct licenses. If the licenses are still tied to the old email, reassign them to the new one. Finally, make sure that Azure AD and the Adobe Admin Console are fully synced, so the email changes are consistently reflected across both systems. This should help prevent login issues and ensure licenses are applied correctly.  As you mentioned users are also facing trouble with SSO login, please refer following article:https://adobe.ly/3TItG6D   Hope this helps.  Thank you   Regards, ^AN ... View more

Hi there, Thank you for reaching out.   Currently, it is not possible to assign another Admin or email address to directly access invoices. Only the contract owner has access to them. However, you can email the invoices directly from the Admin Console. For more information, you can refer to this article:https://helpx.adobe.com/enterprise/using/manage-invoices.html#email   Additionally, Adobe has introduced a new feature that allows enterprise customers to assign an admin role specific to contracts and their associated products. This new Contract Admin role provides administrative capabilities to designated users. For more details, please visit: https://community.adobe.com/t5/enterprise-teams-discussions/contract-admin-role-now-available-on-admin-console/td-p/14872092   Feel free to reach out if you have any further questions.   Thank you! Regards, A.N ... View more

Hi there,   Sorry to hear that.    Please check if the students are using the correct Adobe/Federated IDs to sign in to the apps, or have them sign out and sign back into the apps and check.   Sometimes it can also fail due to a connectivity issue, when the apps are unable to connect to Adobe servers, in that case, I would recommend trying the troubleshooting steps given in the following help document to resolve this issue: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html    Let us know if this helps.   Thanks, ^AN ... View more

Hi there,   As an administrator, you can update user details only for users whose domain is owned by your organization. You cannot modify user information for domains that are trusted but not owned by your organization. The following details can be updated for a user: >User Groups and Products assigned to them >Administrative rights >Country For more information, please refer to this article: https://adobe.ly/4gBOtSV If you assign a Product Profile to a user, they will receive an email notification to complete their profile. Since this issue is isolated to a single user, I recommend checking whether the email address is already associated with another user in your system, possibly with a different last name.   Let us know if this helps.   Thank you. Regards, ^AN ... View more

Hi there,   To transfer your Adobe projects from your old account to the new free one, you can export or back up your projects to a local drive or cloud storage. If your previous account uses Adobe Cloud, you can manually download and upload the files to the new account. Alternatively, if both accounts are active, Adobe's collaboration features, such as Creative Cloud Libraries or cloud documents, can help you share projects between accounts. Keeping the old account active may be beneficial until all files are successfully transferred before canceling the subscription, ensuring uninterrupted access to your projects.   For more detailed guidance, please refer to this article: https://helpx.adobe.com/enterprise/kb/transfer-assets.html   I hope this helps. Please let us know if you have more questions.   Thank you, Regards, A.N.   ... View more

Hello,   Apologies for the delayed response. I hope this issue has been resolved.   If you're still encountering the problem, please follow the steps below: 1. Ensure the affected users have the appropriate permissions to receive reports in the Adobe Admin Console. 2. Verify that their email clients or servers are not blocking or filtering the audit report attachments. It's also worth checking their spam/junk folders. 3. Consider removing and re-adding the affected users in the Admin Console, and double-check for any email address typos or potential delivery issues.   Thank you for being so patient. Best regards, A.N. ... View more