Hi @Enrico5FA3,   Thank you for reaching out. To remove global access to your library, you can follow these steps: Select your library and go to Share. Click Get Link and then choose Remove Link to cut off global access.   Please note that if you wish to restrict access to View Only, you will need to invite individuals directly rather than sharing a link. For more detailed information, please refer to the following documentation: Collaboration in Creative Cloud Libraries for Enterprise If you don’t see these options, it's likely because admin permissions are required. In such cases, please contact your IT administrator for assistance. You can refer to this article on how to get in touch with your Adobe administrator: How to Contact Your Adobe Administrator Additionally, I recommend reviewing this documentation for more guidance on managing libraries in business storage: Using Libraries in Business Storage Please feel free to reach out if you need any further assistance. Regards, ^AN ... View more

Hi @Vibrant_Twinkle0D44, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience this issue has caused.   Upon reviewing your account, I see that you have an active Teams subscription associated with the Adobe ID used for this inquiry. As this is an indirect contract and is currently within the renewal window, you can also reach out to your reseller for any updates or renewal-related requests.   Additionally, I have escalated this matter to the appropriate team, who will contact you to address your concerns.  If you need any further assistance, please don’t hesitate to reach out. Regards, ^AN ... View more

Hi @Ma. Jelaica23734883qi3k, Thank you for reaching out. Upon checking, we can confirm that your Adobe ID is associated with an active Enterprise subscription, which is managed by your institution. We recommend contacting your university’s IT department or system administrator to verify whether your access is still valid and if any renewal process is required. For guidance on how to locate and contact your Adobe administrator, please refer to this support document:  How do I contact my Adobe administrator? If you require further assistance, please let us know. Regards, ^AN ... View more

Hi @George35723633ifu0, I have sent you a personal message. Please check. Thank you. Regards, AN ... View more

Hi @bcayerNorthernLightHealth, Glad it helped you. Let us know if you need further assistance. Regards, ^AN ... View more

Hi @defaultx4vbq164dy7r,   Thank you for reaching out. Upon checking, I see that you have an active Teams subscription associated with the Adobe ID used for this inquiry. Since this is an indirect contract and is currently in the renewal window, you will need to contact your reseller for any updates or renewal requests regarding your contract.   Additionally, I have sent you a personal message with further details. Please check your inbox. Let me know if you need any further assistance.   Regards, ^AN ... View more

Hi @danjhilton, I'm glad to hear that the issue has been resolved. Please feel free to reach out if you need any further assistance.   Regards, AN ... View more

Hi @danjhilton,   I have sent you a personal message. Please check. Regards, ^AN ... View more

Hi @christopher5E41 ,   Thank you for reaching out, and I appreciate your patience in awaiting a response. Upon review, I see that your Adobe ID is associated with an active enterprise plan. It sounds like you are encountering an issue where the default login method in Creative Cloud Desktop does not pass the Device ID during authentication. As a result, Conditional Access policies on Windows 11 do not recognize the device as trusted, leading to authentication failures. While the “Sign in using your browser” option serves as a workaround, we understand that its current placement in the Help menu may not be ideal. To formally submit this feedback for consideration, I recommend using the Wishform: https://adobe.ly/3EATFrH For further assistance, you can also contact Adobe Enterprise Support here: https://adobe.ly/40RbEBC Please let me know if you need any additional guidance. Regards, ^AN ... View more

Hi @danjhilton, Thank you for reaching out. It seems you're encountering an issue where, despite being set up as the admin for your organization, you're unable to access the Adobe Admin Console. Here are some steps you can take to resolve the issue: Clear Cache or Try Incognito Mode: Browser cookies or cache can sometimes cause access issues. Try accessing the Adobe Admin Console in incognito/private mode, or clear your browser cache and cookies before attempting again. Use the Correct Adobe Account: Ensure that you're signing in with the correct email associated with the administrative role. If you have multiple Adobe IDs, it's easy to log into the wrong account. Try a Different Network: It could be a network issue. Try accessing the Admin Console from a different network or location. Disable Browser Extensions: Temporarily disable any browser extensions that might interfere with the console’s functionality. Additionally, check out the following document on troubleshooting Admin Console errors: Troubleshoot Admin Console Errors.       I hope this helps. Please let me know if the issue persists. Regards, ^AN ... View more

Hi @Sabri25721241ptgx ,   Thanks for reaching out and sharing your feedback. Currently, Adobe Creative Cloud Desktop displays shortcuts to various Adobe apps and features, even if a user is unlicensed. While this is designed to showcase available tools, we understand that it may cause frustration for enterprise users who do not have access to certain applications. At this time, there is no option to hide unlicensed apps from the Creative Cloud Desktop app. However, we recommend submitting this as a feature request through Adobe’s wishlist form for consideration in future updates. As an enterprise admin, you may also manage user access to Adobe apps and services by configuring product profiles. For more details, please refer to Adobe’s guide on managing product profiles. Let us know if you need further assistance. Regards, ^AN ... View more

Hi @marijela_4353,   Thank you for reaching out. Upon reviewing your account, I see that you have two contracts associated with the Adobe ID used to post this query—one is a direct contract, and the other is indirect.   For invoices related to your direct contract, the contract owner can access the billing history through the Adobe Admin Console, provided the Teams membership was purchased directly from Adobe. You can find more details in this guide: Manage Invoices in the Admin Console.   For the indirect contract, invoices and billing details are handled by your reseller, who will provide the necessary information.   Additionally, I have sent you a personal message with further details. Please check your inbox. Let me know if you need any further assistance. Regards, ^AN ... View more

Hi @Troy Murison, After analyzing the log, I have identified the following errors. Please try the given steps in order to resolve them.   02/12/25 17:18:35:898 | [FATAL] | ASU | DeploymentManager | DeploymentManager | Package deployment failed due to mismatch of OS architecture. The package you are trying to install is not compatible with your system’s OS architecture. To verify your OS version, press Win + R, type msinfo32, and check the "System Type" field. If there is a mismatch, re-create the installation package in the Adobe Admin Console, ensuring that the selected architecture aligns with your system.   02/12/25 17:19:13:437 | [INFO] | ASU | MSIInvoker | AAMEEUtilities | Path to Process :C:\Windows\system32\msiexec.exe Process Directory :C:\Windows\system32 arguments being passed : /i "C:\Users\troym\OneDrive\Desktop\24x_en_US_WIN_64\24x\Build\24x.msi" /qn It is recommended to install the package from a different location. Instead of running the installer from OneDrive/Desktop, move the package to a local directory (such as C:\Temp) and execute the installation from there.   02/12/25 17:19:15:278 | [ERROR] | ASU | DeploymentManager | DeploymentManager | Failed to get value for conflicting processes. The installation process is encountering conflicts with existing running processes but is unable to retrieve their details. To resolve this, ensure that no Adobe-related applications are running in the background. Close applications such as Adobe Creative Cloud, Acrobat, and any other Adobe-related processes via Task Manager before proceeding with the installation. It is advisable to restart the system before retrying the installation.   [INFO] | ASU | MSIInvoker | AAMEEUtilities | The return Code from Create Process (1603). Error code 1603 typically occurs due to one of the following reasons: insufficient permissions, corrupt installation files, or interference from antivirus/security software. To resolve this issue: Run the installer as an administrator by right-clicking the exe file and selecting "Run as administrator". Or try to install the exe file from cmd prompt. Verify that the user account has full control over the installation directory. Delete any temporary files by opening Run (Win + R), typing %temp%, and deleting all files in the folder. Temporarily disable any antivirus software or security tools that might be blocking the installation.   02/12/25 14:36:26:771 | [WARN] | ASU | DeploymentManager | HTTPConnector | GetIEProxyInfo - Failed to get proxy for the url, error:12180 This warning indicates that the system was unable to retrieve proxy settings, which could be preventing Adobe services from connecting to the internet. If a proxy is configured, ensure that Adobe Creative Cloud is set to use direct internet access.   If the above steps do not resolve the issue, please take a backup of important files and use the Adobe Creative Cloud Cleaner Tool. Before running the tool, close all Adobe Creative Cloud applications and terminate any associated background processes. Detailed instructions on using the Cleaner Tool can be found at: Adobe Creative Cloud Cleaner Tool Guide.   Hope this helps. Let me know if it resolves this issue or not. Regards, ^AN ... View more

Hi @jasmyn_7232    Thanks for reaching out. I have sent you a personal message, please check. Regards, AN ... View more

Hi @Troy Murison, Thanks for reaching out. Sorry for delay in response. To help resolve the issue, please try the following: Close Conflicting Processes: Some background apps or processes may interfere with installation. Please close all Adobe processes from Activity Monitor and ensure the Creative Cloud application is fully closed. Follow this guide for detailed steps: Close Conflicting Processes.   Post closing all the processes try to reattempt the installation.   If the issue persists, please share the PDApp log again so I can analyze it further and provide more precise troubleshooting steps. Hope this helps. Let me know how it goes.  Regards, ^AN ... View more

Hi @Steffen Liss, Thank you for reaching out. Currently, the Adobe Admin Console does not support the direct deployment of user-specific InDesign settings. However, since your organization utilizes JAMF, you can automate the deployment of InDesign preferences, workspaces, scripts, and presets across all user devices. Additionally, you may find the following resource helpful in this process: Learn how to export and import user settings in InDesign Let me know if you need further assistance! Regards, ^AN ... View more

Hi @Naveed_Khan_Lodhi, Thanks for reaching out. It seems like the user is facing an access issue with the assigned product, follow these steps to resolve the problem: Confirm the Correct Adobe ID: Ensure the user is signing in with the same email address assigned to the license in the Adobe Admin Console. Users may accidentally log in with a personal or different work email. If prompted, they should select the correct profile (e.g., Organization Profile).   Refresh License Activation: Sign out of Adobe Acrobat (or Creative Cloud) and sign back in. If the issue persists, try signing in from a different browser or using incognito mode. Address Trial or Expiry Errors: If the user encounters a trial or license expiry error, refer to the following Adobe documentation for troubleshooting steps: Resolve Trial and License Expired Errors   If the user is getting an "Access Denied" message, check: Whether IT security settings are blocking Adobe license activation. If firewall/proxy settings are preventing Adobe’s activation servers from verifying the license. Ask the user to log in from a different computer or even a web browser (Creative Cloud Web) to check if the issue is device-specific. Check out this doc.   Additionally, refer to this guide to troubleshoot issues related to storing or retrieving user or license information in Keychain (macOS) or Credential Manager (Windows): Adobe License Issues – Keychain & Credential Manager. This may help resolve access problems with the application.   Reassign the License: Try unassigning the product and then reassigning the license to the user's Adobe ID via the Admin Console.   Reinstall Adobe Products: If the issue persists, uninstall all Adobe applications using the Adobe Creative Cloud Cleaner Tool, then reinstall Acrobat.   Hope this helps. Let me know if you need any further assistance. Regards, ^AN ... View more

Hi @Troy Murison, Thank you for reaching out. Since you have already downloaded the package, please ensure it was created with the required version. Once downloaded, you can install it using one of the following methods: Installing the Package Manual Installation: Windows: Run Setup.exe as an administrator from the package folder. Mac: Double-click the .pkg file. For detailed installation steps, refer to the official guide: Deploy Adobe Packages Creative Cloud Desktop App & Installation Managed Packages do not appear in the Creative Cloud Desktop App, as they are not linked to user accounts. They must be installed manually. When using the Creative Cloud app, only the latest and select older versions are available. To install an older version, you must use the Managed Package you created separately. Remote Update Manager (RUM) Since you’re installing on a single machine, RUM may not be necessary. However, if you want to manage updates across your organization, you can configure it using this guide: Using Remote Update Manager Issue with the Archive Link:  If only Illustrator appears in the Product Name search, try the following: Only try to press the first letter of an app you want to install.  You will be able to see the apps as listed in the attached snip.  Clear browser cache and cookies Use a different browser.  Let me know if you need further assistance. ^AN ... View more

Hi @mundoh76800154,   I have sent you a personal message. Please check.    Thank you. Regards, ^AN ... View more

Hi @Joshua222968680w4l, Thanks for reviewing the troubleshooting steps. Before reimaging the device, consider the following additional checks to help diagnose and resolve the issue. Navigate to Event Viewer > Windows Logs > Application to check Event Viewer logs. Look for errors related to Adobe installations. If an error is found, review the details to identify any specific system component failures.   Enable Windows Installer logging to generate a detailed log file, which may help pinpoint the failure point during installation.   Manually remove stuck Adobe services and registry entries by opening Registry Editor and deleting any remaining Adobe-related entries in: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe HKEY_CURRENT_USER\SOFTWARE\Adobe Restart the device and attempt the installation again.   Run System File Checker and DISM to repair corrupted or missing system files that could be causing installation failures.  Once completed, restart the system and try installing Adobe software again.   Ensure Windows is fully updated, as missing updates may cause compatibility issues. Check for and install any pending updates.   Check for third-party software conflicts, as malware or third-party security software may interfere with the installation. Run a full system scan using Microsoft Defender or Malwarebytes, and temporarily disable antivirus or firewall software before retrying the installation.   For further troubleshooting, refer to Adobe’s official guide: https://adobe.ly/41bq157   Hope this helps. Let me know if you need any further assistance.   Regards, ^AN ... View more

Hi @mundoh76800154, Thank you for reaching out. Based on our review, you have an active Teams subscription associated with the Adobe ID used to post this query. To review your closed and open cases, ask questions, or provide information on existing cases, navigate to Support > Support Cases in the Admin Console. Then, click Manage Support Cases. For more details, please refer to the following guide: Support for Adobe Teams Let me know if you need further assistance. Regards, ^AN ... View more

Hi @RobP120, Thank you for reaching out. Based on our review, your contract includes K-12 Shared Device Licenses, which allow installation on lab computers. With this model, one license covers the entire class, as the license is assigned to the device rather than individual users. This is ideal for lab and classroom environments where multiple students share the same devices. For more details on deploying Shared Device Licensing, please refer to the following guide: Shared Device Licensing Deployment Guide Licensing For iPads If students require access to Adobe apps on iPads, you may need to purchase the Adobe Design Mobile Bundle, which provides access to mobile-friendly creative apps. More information can be found here: Adobe Design Mobile Bundle Personal Access For Students If each student needs their own account with access to Adobe apps across multiple devices, Named-User Licenses are required instead of Shared Device Licensing.  Check out the following link.   For personalized recommendations and pricing, you can fill out the consultation request form below, and Adobe’s sales team will assist you in selecting the best plan for your needs: Request A Consultation Let me know if you need further assistance. Regards, ^AN ... View more

Hi @Joshua222968680w4l, Thank you for reaching out. Based on your description, you are experiencing issues installing Adobe applications on a newly imaged device. Below are several troubleshooting steps to help resolve this issue.   Check for corrupt MSI/installer files Delete all existing Adobe installation files and download a fresh package from the Adobe Admin Console. Try to install the new package on the device.   Check system requirements Confirm that the system meets the minimum requirements for the Adobe applications you are trying to install. Incompatible OS versions or insufficient hardware may cause installation failures. The system requirements are available here: Adobe System Requirements.   Check for Windows updates Ensure the Windows operating system is fully updated, as missing updates can lead to compatibility issues.   Check for third-party conflicts Malware or third-party applications may interfere with system files. Run a full system malware scan using Microsoft Defender or Malwarebytes. Additionally, temporarily disable antivirus software and retry the installation to check for conflicts.   The log indicates: "CCDA Uninstaller seems to be missing... Skipping the uninstallation process." Use the Adobe Creative Cloud Cleaner Tool: Download here. After using the tool, manually delete any remaining Adobe folders: C:\Program Files (x86)\Adobe C:\Program Files\Adobe C:\ProgramData\Adobe C:\Users\%USERNAME%\AppData\Local\Adobe C:\Users\%USERNAME%\AppData\Roaming\Adobe Restart the device and attempt the installation again. Check for permission issues Try installing from a different folder. Run the installation as a local administrator. Temporarily disable User Account Control (UAC) and retry. Create a new user profile If the issue persists, create a new Windows user profile and attempt installation, as a corrupt profile can interfere with system operations.   Corrupted Visual C++ redistributables Uninstall all existing versions of Microsoft Visual C++ Redistributables. Reinstall both x86 and x64 versions for 2015, 2017, 2019, and 2022. MSIExec issues or Windows Installer corruption Run the Windows Installer Troubleshooter. Re-register the Windows Installer service. Ensure the Windows Installer Service is running. Verify that the Windows Management Instrumentation (WMI) service is running and not corrupted. Try installing a single app package Instead of installing the bundled package, create and install a single-app package. Refer to the documentation here: Pre-Generated Adobe Packages.   Hope this helps. Let me know if you need further assistance. Regards, ^AN ... View more