Hi @Simon_Flindall3405,   I have sent you a personal message. Please check. Regards, ^AN ... View more

Hi @Chris278786378ln9, Thank you for reaching out. Upon reviewing your account, I see that you have an active Team Plan associated with the Adobe ID used to post this query.   To proceed with canceling your plan, you will need to raise a support case through the Adobe Admin Console. Please follow the steps outlined in this guide: How to Raise a Support Case Additionally, I have checked on the backend and confirmed that you have already submitted a support case. I have shared the relevant notes with you via personal message—please review them at your convenience. Let us know if you need any further assistance. Regards, ^AN ... View more

Hi @grafanax, Thank you for reaching out. I understand that you are looking to use the Adobe REST API to retrieve license and contract information and display it in a Grafana Dashboard. As your question pertains to Adobe Experience Cloud, I recommend posting it in the Adobe Experience Cloud Community for more specialized support: Adobe Experience Cloud Community Please let us know if you need any further assistance. Regards, AN ... View more

Thanks.  I also want to underscore that this came up as a suggestion in the first place because we have not had success in obtaining usage data from Adobe; so while Adobe doesn't recommend changing those settings, we do so in order to have metrics that we can use to understand user needs/demand. ... View more

use a browser. there are several tabs and link to check:   https://assets.adobe.com https://lightroom.adobe.com https://documentcloud.adobe.com https://spark.adobe.com ... View more

Hi @Anshul_Nautiyal  I contacted Adobe support this morning again, I confirmed the deletion again (the fourth time, I think) and was advised to wait at least 30 days in which I should not log in to my account. After this period of time everything should be deleted. However, I'm a bit in a hurry. I have no software to work with since 4 weeks now and now I should wait another 30 days. For me that is not possible. My work piles up. I installed GIMP and INKSPACE and hope to get around with these two apps. I just do not have the time to wait any longer.    By the way: after I received your message, of course I tried it again to leave the deleted organization. It is just not possible. Not at the moment at least. Maybe in 30 days, nobody knows.    Just to recall: All I wanted to do 4 weeks ago, after I canceled my subsription for the Adobe Team Account, was to delete the accounts and make a fresh start with Adobe. Easy peasy, I thought. I was the only user, I was the only admin. How hard could that be, I thought. After 4 weeks I have to say: what a mess. I have have an individual private Adobe CC account which I use for private work and which has nothing to do with the Adobe Teams account I had at work. For this I'm really thankful.    Anyway, thank you for your support. At least you tried your best but the Adobe account system beated us both.   Kind regards   Michael ... View more

Hi @priyanka_4826, Thanks for reaching out. I understand that you are looking for guidance on adding multiple APIs to a project in Adobe Developer Console and retrieving user activity logs. As your question relates to Adobe Experience Cloud, I recommend posting it in the following community for more specialized support: https://adobe.ly/4bdeW6Y   Let us know if you need any further assistance. Regards, ^AN ... View more

Hi @Terri Guintivano, Thanks for reaching out. Sorry for the delay in response. As you mentioned, you are encountering the error message "This is a restricted file" when clicking "Add Comments" in the new update of Acrobat. However, this does not prevent you from adding comments or making markups. Here are a few steps you can try to resolve this issue.   Check the document security settings by opening the PDF file in Acrobat, clicking on the menu, going to document properties, selecting security, and reviewing the document restriction summary to see if commenting is enabled. Verify with your IT administrator whether any services have been enabled or disabled for your product profile. For more details, refer to this guide: Enable or disable services. If you are unsure who your IT administrator is, follow this guide to find out: How to contact your IT administrator. Try reinstalling the Acrobat application on a test device to determine if the issue persists. You can either install a single app package from the Adobe Admin Console by following the Pre-generated packages guide or reinstall Acrobat via the Creative Cloud Desktop app If the issue still persists, please raise a support case with our team for further assistance: Adobe Support and Expert Services. Let us know if you need any further assistance. Regards, ^AN ... View more

@maxcomsa    are you the admin of a teams or enterprise subscription? ... View more

Hi @silvio_0288, Thank you for reaching out. Upon reviewing the details, I am unable to locate an active subscription associated with the Adobe ID used to post this query. To assist you further, could you please share the Adobe ID linked to your active subscription via a private message? For guidance on how to send a private message, please refer to this article: How to Send a Personal Message in the Adobe Community Looking forward to your response.   Regards, ^AN ... View more

All of the above has been checked and rechecked multiple times.  Your servers are the problem, not our connection. ... View more

Hi @matthew_5419, Thank you for reaching out, and I apologize for the delayed response. Upon reviewing your account, I see that you have both an active individual Acrobat subscription and a Teams subscription associated with the Adobe ID used to post this query. Additionally, you are listed as the contract owner for the Teams plan.   If you are looking to unsubscribe from your individual Acrobat subscription, please refer to the following guide for cancellation instructions: How to Cancel Your Adobe Subscription. When signing in, please ensure you select Personal Account instead of School or Business Account in the profile chooser to access your individual subscription.   If you wish to cancel your Teams subscription, you may need to contact Adobe Support directly. Instructions on how to reach the support team can be found here: Adobe Support for Teams. Please let me know if you need further assistance. Regards, ^AN ... View more

Hi @lua_duarte04, Thank you for reaching out. I can see that you have an active Individual Creative Cloud subscription associated with the Adobe ID used to post this query. Could you please provide more details about the issue you are experiencing? I'd be happy to assist you accordingly. Regards, ^AN ... View more

Unfortunate, but I appreciate the quick and full response.  ... View more

TLDR- Adobe found another way to make you pay more for the same software. ... View more

Hi @Joshua222968680w4l, We're glad you sorted it out, and thanks for following up! It’ll definitely help others who might run into similar issues. Let us know if you ever run into any other deployment and installation challenges related to Adobe apps. Regards, ^AN ... View more

Hi. Thanks. I have resolved part of my own problem. The first time that I de-installed Creative Cloud, after it installed itself without that being my desire, while I was trying to install Photoshop, the application did not uninstall properly. It left itself so deeply embedded that I was getting an error message everytime I start my laptop or woke it up. I do not have administrative permissions. I re-installed and de-installed again this morning. It cleanly uninstalled this morning.   The only issue I have left is: In 2018, my manager of my then company got me a stand-alone installer for Photoshop. It did not contain Creative Cloud. I have worked for 4 companies that have high-security since 2011 here in Germany. They always have their own cloud solution, and because of the laws in the USA regulating the cloud solutions of US corporations, they never use clouds from US corporations - even those with US parent companies. We are always assigned only one laptop, so we never use multiple devices. Therefore, there are no advantages for us with the Creative Cloud; only disadvantages.    Sadly, Adobe has failed to respond to the outcry from their customers regarding having the Creative Cloud forced on them. Please do not claim that Photoshop and Creative Cloud are the same. They have never been. Up until relatively recently, one was able to easily obtain an installation for Photoshop alone, and InDesign and Illustrator, too. I have used those three starting in 2010. They were completely separate applications.    So, what I need now is what many customers need: A stand-alone installation of Photoshop. One that does not force-install the Creative Cloud. Else, I plan on speaking with my team about alternatives, and there are enough alternatives out there. I would encourage anyone else, who is dissatisfied with the malware "Creative Cloud" to do the same, since it does not seem that Adobe plans on taking its customers' needs and desires into account.   Creative Cloud is malware. It remains embedded in my registery. Were this my personal computer, I would dig through the registry and delete every single instance. I do not use Adobe products at home, because of the high-handed approach that embeds itself deeply into my system, and starts "features" that I do not want. I have an insane theory that I built my computer, paying for all of the parts myself, and pay for my Windows license, as well as the Adobe license. I should have control and say over my computer. I should have the right to turn-off "features" that I do not want. I do not collaborate at home, need your cloud solution, need an internet connection - prefer to not have an internet connection when I am working, etc. Again, the CC offers me nothing but disadvantages. Internet connections open you up to hackers. Being offline with an external drive that is never attached when online is a better approach.   I realize that you are probably not able to provide me with the stand-alone installation that I require. I appreciate your reply, as well as your time and efforts.  ... View more

Hi @Leslie-MIG, I sincerely apologize for the frustration and time you’ve spent trying to resolve this issue. Upon reviewing your case history, I can confirm that your request has been escalated to the appropriate team. As per the latest update, the assigned team will be reaching out to you directly.   We truly appreciate your patience, and I understand how important it is to have this resolved promptly. If you need any further assistance in the meantime, please feel free to let us know. Regards, ^AN ... View more

Hi @default22595759nlbiwm, Thanks for reaching out. After checking, I am unable to see any active licenses associated with the Adobe ID you used to post this query. It sounds like you are experiencing issues assigning Adobe Substance 3D Texture licenses due to account login conflicts. Please confirm if this is the issue you need assistance with. Here are a few steps that may help resolve this: Verify that the Substance 3D Texture license is correctly assigned in the Adobe Admin Console. Additionally, ensure that the user selects the correct profile when prompted by the profile chooser. You can refer to this guide for more details: Manage Adobe Profiles. If the user is required to log in with a different account, check whether their primary account already has an Adobe license. If multiple accounts are in use (for example, one for Creative Cloud and another for Substance 3D), switching accounts or consolidating licenses under a single login may help. Hope this helps. Let me know if you need further assistance. Regards, ^AN ... View more

Hi @Enrico5FA3,   Thank you for reaching out. To remove global access to your library, you can follow these steps: Select your library and go to Share. Click Get Link and then choose Remove Link to cut off global access.   Please note that if you wish to restrict access to View Only, you will need to invite individuals directly rather than sharing a link. For more detailed information, please refer to the following documentation: Collaboration in Creative Cloud Libraries for Enterprise If you don’t see these options, it's likely because admin permissions are required. In such cases, please contact your IT administrator for assistance. You can refer to this article on how to get in touch with your Adobe administrator: How to Contact Your Adobe Administrator Additionally, I recommend reviewing this documentation for more guidance on managing libraries in business storage: Using Libraries in Business Storage Please feel free to reach out if you need any further assistance. Regards, ^AN ... View more

Hi @Vibrant_Twinkle0D44, Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience this issue has caused.   Upon reviewing your account, I see that you have an active Teams subscription associated with the Adobe ID used for this inquiry. As this is an indirect contract and is currently within the renewal window, you can also reach out to your reseller for any updates or renewal-related requests.   Additionally, I have escalated this matter to the appropriate team, who will contact you to address your concerns.  If you need any further assistance, please don’t hesitate to reach out. Regards, ^AN ... View more