Hi @Ma. Jelaica23734883qi3k, Thank you for reaching out. Upon checking, we can confirm that your Adobe ID is associated with an active Enterprise subscription, which is managed by your institution. We recommend contacting your university’s IT department or system administrator to verify whether your access is still valid and if any renewal process is required. For guidance on how to locate and contact your Adobe administrator, please refer to this support document:  How do I contact my Adobe administrator? If you require further assistance, please let us know. Regards, ^AN ... View more

Hi @George35723633ifu0, I have sent you a personal message. Please check. Thank you. Regards, AN ... View more

@Sabri25721241ptgx    I've merged your duplicate post from Feb 14 with your earlier post from Sept 18 where it has already been answered by Adobe staff.   Jane   ... View more

Hi @bcayerNorthernLightHealth, Glad it helped you. Let us know if you need further assistance. Regards, ^AN ... View more

Hi @defaultx4vbq164dy7r,   Thank you for reaching out. Upon checking, I see that you have an active Teams subscription associated with the Adobe ID used for this inquiry. Since this is an indirect contract and is currently in the renewal window, you will need to contact your reseller for any updates or renewal requests regarding your contract.   Additionally, I have sent you a personal message with further details. Please check your inbox. Let me know if you need any further assistance.   Regards, ^AN ... View more

Hi @danjhilton, I'm glad to hear that the issue has been resolved. Please feel free to reach out if you need any further assistance.   Regards, AN ... View more

Hi @christopher5E41 ,   Thank you for reaching out, and I appreciate your patience in awaiting a response. Upon review, I see that your Adobe ID is associated with an active enterprise plan. It sounds like you are encountering an issue where the default login method in Creative Cloud Desktop does not pass the Device ID during authentication. As a result, Conditional Access policies on Windows 11 do not recognize the device as trusted, leading to authentication failures. While the “Sign in using your browser” option serves as a workaround, we understand that its current placement in the Help menu may not be ideal. To formally submit this feedback for consideration, I recommend using the Wishform: https://adobe.ly/3EATFrH For further assistance, you can also contact Adobe Enterprise Support here: https://adobe.ly/40RbEBC Please let me know if you need any additional guidance. Regards, ^AN ... View more

Hi @Troy Murison, After analyzing the log, I have identified the following errors. Please try the given steps in order to resolve them.   02/12/25 17:18:35:898 | [FATAL] | ASU | DeploymentManager | DeploymentManager | Package deployment failed due to mismatch of OS architecture. The package you are trying to install is not compatible with your system’s OS architecture. To verify your OS version, press Win + R, type msinfo32, and check the "System Type" field. If there is a mismatch, re-create the installation package in the Adobe Admin Console, ensuring that the selected architecture aligns with your system.   02/12/25 17:19:13:437 | [INFO] | ASU | MSIInvoker | AAMEEUtilities | Path to Process :C:\Windows\system32\msiexec.exe Process Directory :C:\Windows\system32 arguments being passed : /i "C:\Users\troym\OneDrive\Desktop\24x_en_US_WIN_64\24x\Build\24x.msi" /qn It is recommended to install the package from a different location. Instead of running the installer from OneDrive/Desktop, move the package to a local directory (such as C:\Temp) and execute the installation from there.   02/12/25 17:19:15:278 | [ERROR] | ASU | DeploymentManager | DeploymentManager | Failed to get value for conflicting processes. The installation process is encountering conflicts with existing running processes but is unable to retrieve their details. To resolve this, ensure that no Adobe-related applications are running in the background. Close applications such as Adobe Creative Cloud, Acrobat, and any other Adobe-related processes via Task Manager before proceeding with the installation. It is advisable to restart the system before retrying the installation.   [INFO] | ASU | MSIInvoker | AAMEEUtilities | The return Code from Create Process (1603). Error code 1603 typically occurs due to one of the following reasons: insufficient permissions, corrupt installation files, or interference from antivirus/security software. To resolve this issue: Run the installer as an administrator by right-clicking the exe file and selecting "Run as administrator". Or try to install the exe file from cmd prompt. Verify that the user account has full control over the installation directory. Delete any temporary files by opening Run (Win + R), typing %temp%, and deleting all files in the folder. Temporarily disable any antivirus software or security tools that might be blocking the installation.   02/12/25 14:36:26:771 | [WARN] | ASU | DeploymentManager | HTTPConnector | GetIEProxyInfo - Failed to get proxy for the url, error:12180 This warning indicates that the system was unable to retrieve proxy settings, which could be preventing Adobe services from connecting to the internet. If a proxy is configured, ensure that Adobe Creative Cloud is set to use direct internet access.   If the above steps do not resolve the issue, please take a backup of important files and use the Adobe Creative Cloud Cleaner Tool. Before running the tool, close all Adobe Creative Cloud applications and terminate any associated background processes. Detailed instructions on using the Cleaner Tool can be found at: Adobe Creative Cloud Cleaner Tool Guide.   Hope this helps. Let me know if it resolves this issue or not. Regards, ^AN ... View more

Thank you for this clarification!  Note: Schedule isn’t currently available to users accessing Adobe Express via a K-12 or district school. Will it be available to users via K-12/school district in the future or never? I am asking because I am in search of a content planner for our Mass Media and Media Arts departments before we move to an outside resource.  ... View more

Hi @Steffen Liss, Thank you for reaching out. Currently, the Adobe Admin Console does not support the direct deployment of user-specific InDesign settings. However, since your organization utilizes JAMF, you can automate the deployment of InDesign preferences, workspaces, scripts, and presets across all user devices. Additionally, you may find the following resource helpful in this process: Learn how to export and import user settings in InDesign Let me know if you need further assistance! Regards, ^AN ... View more

Hi @Naveed_Khan_Lodhi, Thanks for reaching out. It seems like the user is facing an access issue with the assigned product, follow these steps to resolve the problem: Confirm the Correct Adobe ID: Ensure the user is signing in with the same email address assigned to the license in the Adobe Admin Console. Users may accidentally log in with a personal or different work email. If prompted, they should select the correct profile (e.g., Organization Profile).   Refresh License Activation: Sign out of Adobe Acrobat (or Creative Cloud) and sign back in. If the issue persists, try signing in from a different browser or using incognito mode. Address Trial or Expiry Errors: If the user encounters a trial or license expiry error, refer to the following Adobe documentation for troubleshooting steps: Resolve Trial and License Expired Errors   If the user is getting an "Access Denied" message, check: Whether IT security settings are blocking Adobe license activation. If firewall/proxy settings are preventing Adobe’s activation servers from verifying the license. Ask the user to log in from a different computer or even a web browser (Creative Cloud Web) to check if the issue is device-specific. Check out this doc.   Additionally, refer to this guide to troubleshoot issues related to storing or retrieving user or license information in Keychain (macOS) or Credential Manager (Windows): Adobe License Issues – Keychain & Credential Manager. This may help resolve access problems with the application.   Reassign the License: Try unassigning the product and then reassigning the license to the user's Adobe ID via the Admin Console.   Reinstall Adobe Products: If the issue persists, uninstall all Adobe applications using the Adobe Creative Cloud Cleaner Tool, then reinstall Acrobat.   Hope this helps. Let me know if you need any further assistance. Regards, ^AN ... View more

use your console to ask for help, https://helpx.adobe.com/enterprise/using/support-for-enterprise.html ... View more

Hi @mundoh76800154,   I have sent you a personal message. Please check.    Thank you. Regards, ^AN ... View more

Hi @RobP120, Thank you for reaching out. Based on our review, your contract includes K-12 Shared Device Licenses, which allow installation on lab computers. With this model, one license covers the entire class, as the license is assigned to the device rather than individual users. This is ideal for lab and classroom environments where multiple students share the same devices. For more details on deploying Shared Device Licensing, please refer to the following guide: Shared Device Licensing Deployment Guide Licensing For iPads If students require access to Adobe apps on iPads, you may need to purchase the Adobe Design Mobile Bundle, which provides access to mobile-friendly creative apps. More information can be found here: Adobe Design Mobile Bundle Personal Access For Students If each student needs their own account with access to Adobe apps across multiple devices, Named-User Licenses are required instead of Shared Device Licensing.  Check out the following link.   For personalized recommendations and pricing, you can fill out the consultation request form below, and Adobe’s sales team will assist you in selecting the best plan for your needs: Request A Consultation Let me know if you need further assistance. Regards, ^AN ... View more

Hi @Gerrit Jan22186785w44w, Glad to hear the issue has been resolved! Thanks for sharing the update! Let us know if you need any further assistance. Regards, ^AN ... View more

We found out something realy strange. The user we want to assign a license too, has another organization displayed in his profile then the organization we manage (for example : His org is : My Company SA.  and ours is My Company) We strongly suppose this is the root cause of this issue. We contacted the reseller in order to investigate it anyfurther. ... View more

Hi  @em_5304,   I appreciate your feedback and understand your preference for a one-time purchase option for all Adobe products. Adobe's current model focuses on subscriptions to provide continuous updates and new features.  If you have any other questions or need further assistance, feel free to ask! Regards, ^AN ... View more

Hi  @a_4037 ,   Welcome to the community! If you're still encountering the issue. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/3QbWbXV    Regards, Tarun ... View more

Hi @lonzo237573575bab,   Thank you for reaching out. I have checked the Adobe ID associated with your post, and I am unable to find any active license linked to it. Could you please provide more details about the issue you are experiencing? This will help me better understand your concern and provide the appropriate assistance. Looking forward to your response. Regards, ^AN ... View more

Hi @sana_2012, Thank you for reaching out, and I apologize for the delayed response. Upon reviewing your account, I can confirm that you have an active Creative Cloud for Teams subscription associated with the Adobe ID you used to post your query. Since you are outside the renewal window, cancellation of your Teams subscription requires contacting Adobe Support directly. For assistance, please refer to the following guide on how to reach Adobe Support for Teams subscriptions.    Important Note: An Early Termination Fee (ETF) may apply if you choose to cancel before the end of your term. For more details, please review Adobe’s Subscription Terms.  If you need further assistance, please let me know. I’ll be happy to help. Regards, ^AN ... View more

Hi @D�bora_Soares7469,   Thank you for reaching out. I see that you previously had an Individual Creative Cloud subscription. Could you confirm whether you need assistance with renewing this individual subscription, or if you have a Teams or Enterprise subscription linked to a different Adobe ID? If you require support for a Teams or Enterprise account, please provide the associated Adobe ID via a personal message for further assistance. You can refer to the following guide on how to send a personal message in the Adobe Community: How to send a personal message in the Adobe Community Let me know how you’d like to proceed. I'm happy to assist you further! Regards, ^AN ... View more

Hi @aakash_4105, Thank you for reaching out. Based on your inquiry, this issue appears to be related to Adobe Experience Manager. To ensure you receive the most accurate assistance, we recommend posting your query in the Adobe Experience Manager forums here. The experts in the forum will be better equipped to provide guidance and support. Please let us know if you need any further assistance. Regards, ^AN ... View more

Hi @darya_4805,   Thanks for reaching out, and apologies for the delayed response. Currently, the Adobe Admin Console does not have a search functionality on the Inactive Users page. However, I recommend submitting a feature request using the following link: Adobe Feature Request. Let us know if you need any further assistance. Regards, ^AN ... View more

Hi @roman_7312,   It looks like the issue with accessing your personal subscription might be due to stored or incorrect license information in Keychain (Mac) or Credential Manager (Windows). To resolve this, I recommend restarting Credential Manager or locking and unlocking Keychain Access, then removing Adobe Intermediate CA, Adobe Content certificates, Adobe User certificates, and Adobe App certificates. After doing this, try logging into your personal account again. You can follow this guide for detailed steps: Fix Adobe License Issues. If the issue persists, please refer to this guide to resolve trial or license expiration errors: Resolve Trial and License Expired Errors, then attempt to log in again. If the problem still continues, you can use the Adobe CC Cleaner Tool to completely remove Adobe applications from your system before reinstalling the Creative Cloud Desktop app. You can download the tool here: Adobe CC Cleaner Tool.   Additionally, I am moving your query to the appropriate community for assistance with your subscription charges. Let me know if you need more help. Regards, ^AN ... View more

Hi @Balantrapu36990325goxv,   Thank you for reaching out. Since your concern relates to Adobe Experience Manager (AEM), I recommend posting your query on the AEM Community Forum, where experts can provide guidance and solutions: AEM Community Forum In the meantime, you may find these resources helpful: AEM Caching and Maintenance in Cloud Service   If you need further assistance, feel free to ask! Regards, ^AN ... View more